The Cigar Club Reviews

Name: The Cigar Club
Rating: 4.72

4.7 Rating 2,823 Reviews

94 %

of reviewers recommend The Cigar Club

4.7

Based on 2,823 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About The Cigar Club:

Hi, my name is Paul and I’ve been in the cigar trade now for over 25 years (where does the time go?).

The Cigar Club was originally started by my father in the late 1960s, so fine tobacco doesn’t quite run in the family veins but very nearly.

We’ve been sending out cigars around the world since those days of distant memory i.e. before the dawn of the computer age. However, I know that our website offers a unique and pleasurable shopping experience.

I’ve always tried to keep the personal feel to all our transactions and like to think that the personal touch gives the The Cigar Club a unique place in the Cigar World.

Visit Website

Phone:

01923770066

Email:

info@cigar-club.com

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The Cigar Club 5 star review on 13th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor service. Ordered cigars next day delivery and got them via standard post. Called to query the delivery was told I'd receive and email with delivery details they didn't arrive. I then emailed asking for a refund of my next day delivery costs and didnt get the courtesy of a reply. Would not use the cigar club again.”

Helpful Report

“I paid £10 for next day delivery but Cigar Club took 2 days before sending the order. I wrote to them to request a refund and they did not bother to respond or refund the delivery charge. Lesson learned. Customer lost.”

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“Ordered the cigars before Christmas, it's almost February and they still haven't arrived”

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“Never even received my order, rang them to chase it up and the guy told me to wait on the order being delivered as they were probably running behind at Royal Mail. Didn’t really show me any concern as to helping me out. Tried to contact them through email the next week but they never even responded, do yourself a favour and don’t anything from these people!!!!”

Helpful Report

“Not as advertised, much smaller than size given and unpleasant flavour to smoke”

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“Cigars ordered on 24th November and still haven’t arrived. Emailed and left a voicemail with no reply. Could you please issue me with a full refund.”

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“You pay for next day then 4 days later it still hasn’t been sent ! Not the first time either. Then when you call up they are waiting for something etc etc Say they will call you back & don’t. Switched to someone else now.”

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“Ordered cigars as a Christmas present on 24 November - still not arrived! Emailed on several occasions and called, with no reply. Disappointing- Wouldn’t recommend.”

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“I ordered cigars and did not receive them. I left a voicemail and didn’t receive a response. I then emailed and was told I would receive a shipping note later that day. I didn’t and haven’t received any cigars. I would not use again”

Helpful Report

“Bad experience paid on 13/10/21 haven’t received cigars to date ! Not good. Doug Joy … non in this case ! Going up there next week to see if it’s genuine!”

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“I ordered two small packs of cigars, one pack came in two weeks time whilst I haven’t received my second pack. I have rung up several times and they have not sorted it. I still have not received my cigars.”

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“It takes long time to deliver Any way thanks”

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“Good service great value cigars”

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“Customer care is not good. Purchased 25 Cazadores. They stated that they only had packs of 5's. They charged pack of 5 rate. Yet they have to breakdown box of 25 into packs of 5's. Not a lot of difference, but surely customer care should be to look after clients not rip them off. Phil.”

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“Very poor customer service. I complained about the quality of the Cuban cigar I purchased and I had no response. Such a shame.”

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“Next day delivery took 10 days. No communication other than when I called to chase. Won't use again.”

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“Disappointed in the last order, cigars arrived with no foil wrapping, burnt erratically and appeared stale, maybe old stock. Now changed to new supplier.”

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“Placed an order on the 8th of May and got a message 10 days later that stock is not available, total waste of time and disappointing. Store should update the online shop so we don’t wait all this time and then wait another 4-5 days for refund. By the way, it wasn’t the first time this happened. I recommend you guys update the online site or shut it down better.”

Helpful Report

“I paid an extra £10 for next day delivery as I wanted the cigars for an event. They turned up 5 days later and I was still charged the extra. I emailed the Cigar Club to request a refund and did not even receive a reply. Very poor experience!”

Helpful Report

“Has been nearly 3 weeks and still no sign of order”

Helpful Report

The Cigar Club is rated 4.7 based on 2,823 reviews