The Cigar Club Reviews

Name: The Cigar Club
Rating: 4.72

4.7 Rating 2,548 Reviews

94 %

of reviewers recommend The Cigar Club

4.7

Based on 2,548 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Cigar Club:

Hi, my name is Paul and I’ve been in the cigar trade now for over 25 years (where does the time go?).

The Cigar Club was originally started by my father in the late 1960s, so fine tobacco doesn’t quite run in the family veins but very nearly.

We’ve been sending out cigars around the world since those days of distant memory i.e. before the dawn of the computer age. However, I know that our website offers a unique and pleasurable shopping experience.

I’ve always tried to keep the personal feel to all our transactions and like to think that the personal touch gives the The Cigar Club a unique place in the Cigar World.

Visit Website

Phone:

01923770066

Email:

info@cigar-club.com

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The Cigar Club 5 star review on 12th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed order on Friday and Paid £10 for next day delivery. Order was delivered on Wednesday. Tried to call, phone number on the website does not work. Sent 2 emails requesting a refund for the failed next day delivery but not has any response. Very disappointed in the series and for being conned out of £10 for next day deliver.”

Helpful Report

“The worst express the order take too long i call them They was so rude never again take”

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“I have not received my order yet, can you please look into this for me”

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“Normally The Cigar Club provides an excellent service, however on this last order they sent the wrong cigars, sending La Invicta Nicuagian Shorts instead of Honduran Panatellas. This was very disappointing as I have previously experienced an excellent service.”

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“The specification of goods was not clear. I ordered 5 boxes per 5 cigars and I received one box with 5 cigars”

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“Not a great review from me and possibly a bogus website. Looks legit but money taken from my account, no verification of my order, no cigars, no feed back from my emails!!”

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“3 cigars purchased but never received. After one week I sent email advising of this and asking for help but no acknowledgement or response ever received. Shoddy customer service. Won’t be buying from The Cigar Club again.”

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“I paid an extra £10 for next day delivery but the order took 3 days to arrive. I emailed the company and have not had the courtesy of a response. I will not use them again.”

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“Late delivery twice despite paying for fast delivery”

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“I would rather not write a review.”

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“I received my pack of cigars in the post, but they have arrived squashed. The box is completely ruined and about 60% of the cigars are also squashed. I bought these to put in as a birthday gift but they arrived ruined and unpresentable! I have emailed twice to express my disappointment but no response. Customer service is non existent. Wish I read other reviews before purchasing about poor quality. I suggest you AVOID!!”

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“Poor service. Ordered cigars next day delivery and got them via standard post. Called to query the delivery was told I'd receive and email with delivery details they didn't arrive. I then emailed asking for a refund of my next day delivery costs and didnt get the courtesy of a reply. Would not use the cigar club again.”

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“I paid £10 for next day delivery but Cigar Club took 2 days before sending the order. I wrote to them to request a refund and they did not bother to respond or refund the delivery charge. Lesson learned. Customer lost.”

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“Ordered the cigars before Christmas, it's almost February and they still haven't arrived”

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“Never even received my order, rang them to chase it up and the guy told me to wait on the order being delivered as they were probably running behind at Royal Mail. Didn’t really show me any concern as to helping me out. Tried to contact them through email the next week but they never even responded, do yourself a favour and don’t anything from these people!!!!”

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“Not as advertised, much smaller than size given and unpleasant flavour to smoke”

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“Cigars ordered on 24th November and still haven’t arrived. Emailed and left a voicemail with no reply. Could you please issue me with a full refund.”

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“You pay for next day then 4 days later it still hasn’t been sent ! Not the first time either. Then when you call up they are waiting for something etc etc Say they will call you back & don’t. Switched to someone else now.”

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“Ordered cigars as a Christmas present on 24 November - still not arrived! Emailed on several occasions and called, with no reply. Disappointing- Wouldn’t recommend.”

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“I ordered cigars and did not receive them. I left a voicemail and didn’t receive a response. I then emailed and was told I would receive a shipping note later that day. I didn’t and haven’t received any cigars. I would not use again”

Helpful Report

The Cigar Club is rated 4.7 based on 2,548 reviews