The Cigar Club Reviews

Name: The Cigar Club
Rating: 4.70

4.7 Rating 2,178 Reviews

93 %

of reviewers recommend The Cigar Club

4.7

Based on 2,178 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Cigar Club:

Hi, my name is Paul and I’ve been in the cigar trade now for over 25 years (where does the time go?).

The Cigar Club was originally started by my father in the late 1960s, so fine tobacco doesn’t quite run in the family veins but very nearly.

We’ve been sending out cigars around the world since those days of distant memory i.e. before the dawn of the computer age. However, I know that our website offers a unique and pleasurable shopping experience.

I’ve always tried to keep the personal feel to all our transactions and like to think that the personal touch gives the The Cigar Club a unique place in the Cigar World.

Visit Website

Phone:

01923770066

Email:

info@cigar-club.com

Write Your review

Tell us how The Cigar Club made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Cigar Club 5 star review on 16th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Looks like I’m one of the ones that’s been scammed by this place, please always read the reviews before ordering anything, I wish I did but now I’ve lost money and a birthday gift, it’s not worth it, please avoid using these as you’ll be left out of pocket”

Helpful Report

“Ordered a cigar as a gift 9 days ago and still not received it! It’s becoming to late as the birthday is just 3 days away, I’ve been trying to contact Paul for some time to tell him I’ve not received the cigar but none of my 3 emails and numerous phone calls are being answered (even though it says he’s always available on his website), I will be wanting a refund and no doubt will have to chase that up too, do not order from him if your buying for someone else as you’ll be disappointed, you also do not receive tracking details for your items either so I do not recommend at all!.”

Helpful Report

“Was not happy as I did not receive my order and have no reply even when I emailed to say that I hadn’t!”

Helpful Report

“I didn't receive my order of July and despite emailing to raise my concerns, not only have i still not received that order my complaint has never been acknowledged. Less than satisfied. Your review page asks me yo comment on the delivery but i have never received the goods, you also ask i review the cigars, but alas for want of knowledge i cannot.”

Helpful Report

“They don’t reply to emails”

Helpful Report

“Ordered my cigars on the 24th August, it is now the 5th September, still no sign of my order, emailed twice, no response, absolutely appalling customer service, judging by all the five star ratings can only assume on my experience to be false, ordered from another supplier with no issues, will not be returning to cigar club.”

Helpful Report

“Excellent service”

Helpful Report

“While the cigars are excellent, i ordered a box of 5 H,Upmann cigars but instead was sent a single cigar. I was then promised the box of 5 and agin received a single cigar. Now i have had no response”

Helpful Report

“I haven't received all the items ordered for a value of half the order. After several emails exchanged with Paul, he wan't able to deliver the remains items and I haven't received any refund for those missing items. Very disappointed.”

Helpful Report

“£40 spent, 3 months later and still nothing arrived. Emails not answered, request for proof of postage /delivery not answered.”

Helpful Report

“No response from The Cigar Club when querying delivery update on order placed in June, such a pity.”

Helpful Report

“The Product “ La Aurora Principes Corona Blond” The Quality =. Very poor Price = extortionate for quality Flavour ok Very uneven burn . Some outer leaf wrapper coming loose. Extremely disappointed.”

Helpful Report

“I received the Jose L. Piedra bundle in a really bad shape; the cigars were dry and stuck to each other. When I tried to separate them from each other they broke like a bundle of hay. I sent an email to customer service the following day and I received no reply for more than 10 days by now. Very disappointing!”

Helpful Report

“Very poor service. Standard delivery and cost £4 but products take more than two weeks to dispatch(not the first time), My current order was placed 17 days ago and yet to receive the goods. No one answer neither phone nor email enquiries.”

Helpful Report

“I didn’t even receive my order”

Helpful Report

“The box of cigars did arrive on time but they had been opened and were ruined stale and dry. I tried to log into my account but it had been erased so I could not report the poor quality (they went in the bin). I will never use these people again. Be carefull.”

Helpful Report

“cigars never received left a telephone message and sent email No response Worst service ever had anywhere Anthony Heappey”

Helpful Report

“My firzt order was just a test so bought some cheap cigars that arrived 3 days later. As for my second order I cannot give an accurate review as my cigars have not arrived yet!”

Helpful Report

The Cigar Club is rated 4.7 based on 2,178 reviews