The Cigar Club Reviews

Name: The Cigar Club
Rating: 4.72

4.7 Rating 2,555 Reviews

94 %

of reviewers recommend The Cigar Club

4.7

Based on 2,555 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Cigar Club:

Hi, my name is Paul and I’ve been in the cigar trade now for over 25 years (where does the time go?).

The Cigar Club was originally started by my father in the late 1960s, so fine tobacco doesn’t quite run in the family veins but very nearly.

We’ve been sending out cigars around the world since those days of distant memory i.e. before the dawn of the computer age. However, I know that our website offers a unique and pleasurable shopping experience.

I’ve always tried to keep the personal feel to all our transactions and like to think that the personal touch gives the The Cigar Club a unique place in the Cigar World.

Visit Website

Phone:

01923770066

Email:

info@cigar-club.com

Write Your review

Tell us how The Cigar Club made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Cigar Club 5 star review on 12th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, order arrived very promptly - thank you.”

Helpful Report

“Prompt service, great range”

Helpful Report

“Great value and even better service.”

Helpful Report

“Excellent”

Helpful Report

“Fabulous service and so easy to order, would recommend The Cigar Club without question”

Helpful Report

“Was not happy as I did not receive my order and have no reply even when I emailed to say that I hadn’t!”

Helpful Report

“I have ordered before and the cigars took 10 days to come to New Zealand. The last order No, #33109 ordered on 3rd August has not yet come. I wonder if they are coming at all. Is there a tracking number you can follow up , or simply check if they were ever I paid by credit card. sent. Thanks. Check the address , Claude Pelosi, 169 Kauri Point Road, RD3, Katikati 3170, New Zeqlqnd”

Helpful Report

“fast delivery and good value”

Helpful Report

“Fast service.”

Helpful Report

“Excellent and good price!!”

Helpful Report

“The customer service is second to none. I highly recommend them .”

Helpful Report

“Excellent service, in every way.”

Helpful Report

“Excellent service.”

Helpful Report

“Excellent service.”

Helpful Report

“Excellent service.”

Helpful Report

“Great service with quick delivery which was well packaged.”

Helpful Report

“Fast and efficient”

Helpful Report

“Excellent service, very prompt delivery in well sealed packaging. Quality of cigars super.”

Helpful Report

“I didn't receive my order of July and despite emailing to raise my concerns, not only have i still not received that order my complaint has never been acknowledged. Less than satisfied. Your review page asks me yo comment on the delivery but i have never received the goods, you also ask i review the cigars, but alas for want of knowledge i cannot.”

Helpful Report

“Service and range of Cigars are 1st class.”

Helpful Report

The Cigar Club is rated 4.7 based on 2,555 reviews