The Cigar Club Reviews

Name: The Cigar Club
Rating: 4.72

4.7 Rating 2,555 Reviews

94 %

of reviewers recommend The Cigar Club

4.7

Based on 2,555 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Cigar Club:

Hi, my name is Paul and I’ve been in the cigar trade now for over 25 years (where does the time go?).

The Cigar Club was originally started by my father in the late 1960s, so fine tobacco doesn’t quite run in the family veins but very nearly.

We’ve been sending out cigars around the world since those days of distant memory i.e. before the dawn of the computer age. However, I know that our website offers a unique and pleasurable shopping experience.

I’ve always tried to keep the personal feel to all our transactions and like to think that the personal touch gives the The Cigar Club a unique place in the Cigar World.

Visit Website

Phone:

01923770066

Email:

info@cigar-club.com

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The Cigar Club 5 star review on 12th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Superb service and super quick delivery no complaints here”

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“Excellent, fast service and a superb range of products.”

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“It was the perfect gift for my son very well packaged and arrived earlier than expected would highly recommend.”

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“Excellent, very prompt and efficient service with a good range of products.”

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“See other survey”

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“Very helpful with well packaged fast delivery.”

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“Fast,efficient and economic.”

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“Good selection of quality cigars. Easy and quick ordering process and delivery within a couple of days! Excellent!”

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“Good service! I will order again. Thanks”

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“Excellent stock and service..!!”

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“Reliable fast with good offers, cigars were in good condition”

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“Never answer phone or emails, so I’m assuming I’m one of the ones that got scammed by this company, avoid at all costs you’ll be left disappointed”

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“Looks like I’m one of the ones that’s been scammed by this place, please always read the reviews before ordering anything, I wish I did but now I’ve lost money and a birthday gift, it’s not worth it, please avoid using these as you’ll be left out of pocket”

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“Ordered a cigar as a gift 9 days ago and still not received it! It’s becoming to late as the birthday is just 3 days away, I’ve been trying to contact Paul for some time to tell him I’ve not received the cigar but none of my 3 emails and numerous phone calls are being answered (even though it says he’s always available on his website), I will be wanting a refund and no doubt will have to chase that up too, do not order from him if your buying for someone else as you’ll be disappointed, you also do not receive tracking details for your items either so I do not recommend at all!.”

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“Very poor service. I have placed two orders this year for the same pack of cigars. The 1st order took 8 days after 1 phone call, The 2nd took 23 days! after 2 phone calls. Will not be ordering again.”

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“Excellent quality product, exactly what I wanted and fast delivery.”

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“Had a non delivery issue recently, the only hiccup to date! Paul sorted it straight away. Excellent Recommend cigar club to anyone wishing to partake”

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“Prompt delivery, perfect”

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“Brilliant and fast service. Competitive prices. Cigars came in perfect condition and were lovely to smoke!”

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“I've been a customer for many years, I buy twice a month. Very good service, great products”

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The Cigar Club is rated 4.7 based on 2,555 reviews