The Cigar Club Reviews

Name: The Cigar Club
Rating: 4.72

4.7 Rating 2,555 Reviews

94 %

of reviewers recommend The Cigar Club

4.7

Based on 2,555 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Cigar Club:

Hi, my name is Paul and I’ve been in the cigar trade now for over 25 years (where does the time go?).

The Cigar Club was originally started by my father in the late 1960s, so fine tobacco doesn’t quite run in the family veins but very nearly.

We’ve been sending out cigars around the world since those days of distant memory i.e. before the dawn of the computer age. However, I know that our website offers a unique and pleasurable shopping experience.

I’ve always tried to keep the personal feel to all our transactions and like to think that the personal touch gives the The Cigar Club a unique place in the Cigar World.

Visit Website

Phone:

01923770066

Email:

info@cigar-club.com

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The Cigar Club 5 star review on 12th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always excellent service”

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“"Recommended" 1st class service from The Cigar Club, I have used them for approximately 6 months without any problems. A switched on company. Phil.”

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“Great value and service.”

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“Very good quick service. Buy cigars for my husband, so far always been able to get him his favourite ones. So easy to order and arrIve quickly and well packaged. Very happy with service. Would recommend company.”

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“Great service”

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“First class service”

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“A very good service from the Cigar Club and very competitive prices when compared to similar providers. Very pleased. The only reason I didn't give a five-star rating is that I wasn't informed when my cigars had been dispatched...a minor detail!”

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“Easy ordering and quick delivery - all you need!”

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“Good cigar, prompt delivery”

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“I needed my cigars for a specific date and noted this in the comment box when placing my order. When I phoned them, The Cigar Club were very courteous and assured me that they had prioritised my order accordingly. The cigars arrived safely the day before I needed them.”

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“Love the products”

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“Ordered my cigars on the 24th August, it is now the 5th September, still no sign of my order, emailed twice, no response, absolutely appalling customer service, judging by all the five star ratings can only assume on my experience to be false, ordered from another supplier with no issues, will not be returning to cigar club.”

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“Wide range of cigars from across the globe, not just Cuban. Cigars delivered in perfect condition. Paul is always ready to provide guidance and responds to all mails I have sent”

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“An excellent professional service from start to finish and the quality of the cigars is outstanding. I thoroughly recommend the Cigar club as a go to destination for all of your cigar related needs.”

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“Excellent cigars at a very good price. Will definitely continue to use.”

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“exellent service very quick delivery very happy with this company”

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“All items ordered arrived very quickly and were as ordered. Cant yet comment on how they smoke as only had a few of pack so far. But other than that keep up the good work...”

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“Excellent service. Cigars arrived well packaged. Would recommend”

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“Recently ordered 2 packs of Quorum Delgado Tubed Cigars. Excellent value and brilliant service.”

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“Cigars are and the price, however long delivery time and did not respond to my emails”

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The Cigar Club is rated 4.7 based on 2,555 reviews