The Cigar Club Reviews

Name: The Cigar Club
Rating: 4.72

4.7 Rating 2,555 Reviews

94 %

of reviewers recommend The Cigar Club

4.7

Based on 2,555 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Cigar Club:

Hi, my name is Paul and I’ve been in the cigar trade now for over 25 years (where does the time go?).

The Cigar Club was originally started by my father in the late 1960s, so fine tobacco doesn’t quite run in the family veins but very nearly.

We’ve been sending out cigars around the world since those days of distant memory i.e. before the dawn of the computer age. However, I know that our website offers a unique and pleasurable shopping experience.

I’ve always tried to keep the personal feel to all our transactions and like to think that the personal touch gives the The Cigar Club a unique place in the Cigar World.

Visit Website

Phone:

01923770066

Email:

info@cigar-club.com

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The Cigar Club 5 star review on 12th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service; order one day, cigars arrive through the mail 2 days later.”

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“Great price & value. Fast delivery.”

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“from ordering my cigar to delivery was very smooth and prompt”

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“I must say I was disappointed with the lack of correspondence regarding my order, if I had an email explaining what was going on with my order it would have been more acceptable and I would have understood fully what was going on with my order”

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“Good result! Thanks for the speedy service & quality products :)”

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“Would recommend. They have a good selection of quality cigars at very good prices. Have ordered from them on a number of occasions and never had any problems.”

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“Quick delivery. Zero issues. Would definitely recommend.”

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“I always come to The Cigar Club for cigars and lighters. In all the years both have been exceptional value and quality and I would highly recommend The Cigar Club to anyone. Orders are always expedited effectively and efficiently, any queries dealt with immediately.”

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“Hi, In all of my dealings with the Cigar Club over the past years I have always been very pleased with the very fair pricing and more importantly the service (5*) Please endeavour to maintain your excellent customer service and high standards. Thank you and Best wishes for the future Tony”

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“Great availability of all cigars and really easy to order again as I just tick the box. Good quality always received.”

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“Good service, good product”

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“Great service however you should refund the next day surcharge if you do not have stock and are unable to fulfil. This has happened to me and another customer known to me. Only gripe otherwise good selection and service.”

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“They don’t reply to emails”

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“Ordered next day delivery and it took 2 weeks to deliver. Despite multiple messages, it took a week to receive a response and no apology for the delay. My payment for next day delivery was not refunded or credited. At least the order finally arrived.”

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“Cigar Club is a brilliant, reliable , friendly company which offers great advice and efficient service. I will always get my cigars from Cigar Club and have no hesitation in recommending them.”