Thank you for taking the time out to leave us your review, we really appreciate your feedback and look forward to welcoming you back soon. Many thanks, Tile Giant
“I ordered some tiles on 15th March 2025 from Tile Giant Croydon and was told they would arrive in store within 3-5 working days and that I would get a phone call once delivered. One week later on 22nd March, no-one had made any contact with me and upon ringing the store was informed that the tiles had not arrived.
Incredibly miffed as I had a builder coming to start work on the Monday, I vented my annoyance at the person on the end of the phone who managed to stay calm while I complained about the inconvenience.
Once I had finished my rant, the member of staff explained to me why the tiles had not arrived on time, but more importantly went out of his way to call the Tile Giant Brixton store where he normally works, and who had the tiles in stock. The guy in question (Terry) asked for the relevant quantity to be put to one side and I was able to go and collect the tiles from that location later on this afternoon.
So thank you very much Terry! Apologies for going off on one at you, and cheers for still finding a solution to my dilemma. I appreciate you going the extra mile to help resolve my situation.”
Thank you for taking the time out to leave us your review. I'm really pleased that we managed to resolve this for you and we really appreciate your feedback. Many thanks, Tile Giant
Thank you for taking the time out to leave us your review, we really appreciate your feedback and look forward to welcoming you back soon. Many thanks, Tile Giant
Thank you for taking the time out to leave us your review, we really appreciate your feedback and look forward to welcoming you back soon. Many thanks, Tile Giant
“Very easy ordering process and choosing delivery date. Delivery driver really helpful. Tiles were perfect. None broken. Look great now they are down. Very happy.”
Wow, the project looks amazing! Thank you for taking the time out to leave us your review and sharing your photo's, we really appreciate your feedback and look forward to welcoming you back soon. Many thanks, Tile Giant
Thank you for taking the time out to leave us your review, we really appreciate your feedback and look forward to welcoming you back soon. Many thanks, Tile Giant
“A massive thank you for your help! I found the perfect tiles for our bathroom refit about a year ago, when we were in a position to start the refit I then discovered they were out of stock! I rang head office and they managed to find us the qty we needed across a few stores and arranged for them to be delivered! Over the moon, thank you so much for your help! Bathroom is now finished and looks amazing”
Wow, the project looks amazing! Thank you for taking the time out to leave us your review and sharing your photo's, we really appreciate your feedback and look forward to welcoming you back soon. Many thanks, Tile Giant
Thank you for taking the time out to leave us your review, we really appreciate your feedback and look forward to welcoming you back soon. Many thanks, Tile Giant
Many thanks for leaving us your review. I'm really sorry to hear this. Please could you send us over an image of the sample tiles damaged over to our email: customerservice@tilegiant.co.uk and we will get these refunded for you. Once again, I'm really sorry. Many thanks, Tile Giant
“Ordered on 9.3.25. Estimated 4-7 working days. By 22.3.25 still nothing. Store unable to give any updates. Customer services unable to give any updates. 👍”
Many thanks for taking the time out to leave us your review. I'm really sorry to hear this. Please could you give head office a call on 0330 053 3362 and ask to speak to Matt (our Customer Service & Sales Manager) and I'm sure he will look into this further for you. Once again, please accept my apologies at this point. Many Thanks, Tile Giant
Wow, the project looks amazing! Thank you for taking the time out to leave us your review and sharing your photo's, we really appreciate your feedback and look forward to welcoming you back soon. Many thanks, Tile Giant
“I have previously had enormous difficulties with delivery. This time while the item was delivered it looked like the package had been thrown down the stairs and so could not be used. Efficient but ultimately worthless as every single one of the tiles delivered was shattered beyond use, while still in the box. thanks for nothing.”
Many thanks for leaving us your review. I'm really sorry to hear this. Please could you send us over an image of the tiles damaged over to our email: customerservice@tilegiant.co.uk and we will get these refunded/replaced for you. Once again, I'm really sorry. Many thanks, Tile Giant
Many thanks for your review. I'm sorry to hear you haven't received all your samples. Please could you give us a call on 0330 053 3362 to discuss this further and we will get this sorted for you? Many thanks, Tile Giant
Thank you for taking the time out to leave us your review, we really appreciate your feedback and look forward to welcoming you back soon. Many thanks, Tile Giant
“Tile Giant sent me a very nice tile that I would have been quite happy to shortlist for my project.
Unfortunately it took several days to arrive, and was poorly packed in a shabby jiffy bag, with a dispatch note that did not show the name or any contact details for the company that sent it. I had to trawl through emails to match the item to the order using the order number in order to provide feedback. There was nothing wrong with the tile, and I'm sure an order would have been fine, but the experience was not encouraging when competitors did much better, and I ordered elsewhere.”
“I purchased tiles, adhesive and the whole order and delivery process was simple and quick. The tiles were delivered and within half an hour the adhesive arrived. I would definitely order again in the future.”
Thank you so much for your positive review, we really appreciate you taking the time out to leave us this. We look forward to welcoming you again soon. Many thanks, Tile Giant
“Tiles arrived damaged phoned the store told gey will phone back been waiting a week and still no phone call absolutely disgusting service i’m not sure they’re even in business will be another company that goes under than the scratch there head and wonder why”
Dear Lee, I'm really sorry to read your review. Please could you give us a call on 0330 053 3362 and we will get this sorted for you ASAP. Many thanks, Tile Giant
“Useless website. No filter options, and valid searches, e.g.: ‘30cm white’ or ‘300mm white’ return no tile results?? So hard to sift through the hundreds of tiles, really frustrating, waste of time.”
Hi Andy, I'm really sorry to hear this. Please could you email customerservice@tilegiant.co.uk with what tiles you're after and we will endeavour to look into this as soon as possible for you. Many thanks, Tile Giant
“I’m sure this review would be better had I actually received my entire order. I ordered tile samples 2 weeks ago and only part of the order turned up. Was told the rest would be with me in the following days… and I’m still waiting…”
I'm really sorry to hear this Carly, please could you give one of our team a call on 0330 053 3362 and we'll be sure to sort this out for you. Many thanks, Tile Giant
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