“Great service both on line and also in the Chester branch. Brilliant advised by Harvey making sure I had everything I needed to complete the job. Tiles arrived bang on time and very securely packaged. 10/10”
Hi Chiara, I'm really sorry to hear this. I have issued another one to be sent out to you today and this should hopefully reach you either Tomorrow, Saturday or Monday at the latest. Please accept my apologies.
“So happy with our purchase. Brilliant being able to buy a full size sample having had ridiculously small ones, which were no help at all, from other companies. I had need for several comms with customer service and they were really prompt and helpful. Pic of tile sample below.”
“Really pleased with the tiles I bought and cannot thank Matthew in customer service enough for getting them delivered double quick to keep the job moving.”
“So happy with the service. I was kept informed when the tiles had arrived in store and were broken and a new order was put through. I think it was Tristan who called and was really helpful and Brian who was in the shop when I picked up the tiles was an absolute joy and so helpful
I will definitely use the company again”
“Although I am satisfied with the product and your two assistants were extremely helpful on the day that I purchased the tiles, I then had to order another two boxes and sadly the person I spoke to was not particularly helpful. His attitude was 'when they arrive ' we will let you know in a very dismissive manner.
I am still waiting for a reply from that person for a receipt for my goods as I paid via a link through the email that he sent me.”
“if you are renovating an entire house like we did then look somewhere else. the tiles are lovely but i think it should be made really clear that when you go into store and order, those are not delivered to your house. over a thousand pouds worth of tiles. they will be delivered to store and you will have to make multiple trips to the store for days and days to ge them home in your hatchback car and the store assistant will not help to load them into the car. when we made the order in store we said this was our address and the assistant said they don't need that yet, so we thought they will ask for our address later. not once was it mentioned that the tiles are not delivered. very heavy boxes too.”
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