“Sam at the Chester store was outstandingly helpful, assisted in advising on tiles &matching grout colour for 2 different coloured tiles. Unfortunately I needed to change the order after it had gone through . It caused extra work in having to refund the original order & create a new order .Nothing was too much trouble. Much appreciated . Julia”
“he tiles we bought were good but the service we got from Tile Giant Leamington was very poor.
We bought £460 worth of tiles but due to Covid the tiler was delayed in coming to fit them by 8 weeks. so by the time we discovered that we had over ordered we were beyond the 30 day Tile Giant return limit.
We approached both the store manager and customer services all to no avail. In these difficult Covid times when everybody is trying hard to work around problems it would have been good for Tile Giant Leamington to show some flexibility and refund us for the unopened boxes that we wanted to return.
To add insult to injury we bought £170 of other tiles from the same store before we realised we needed to return some!
As good customers it would have been nice if they had been able to show some flexibility.
Very disappointed in the store manager's attitude.
If you can -go elsewhere.”
“Sam was outstanding throughout from assisting my wife with samples to an off site car park and sending a photo of a display to my E - Mail address.After making our choices he quoted and then had the Tiles delivered to his store as promised.”
“PLEASE DON’T USE, Ordering the tiles wasn’t a bad experience, but when we went to pick up the tiles we had to wait 2 hours while they looked for them, then to be told they hadn’t arrived from the warehouse. They said they would courier them to my house. The Bathroom fitter was ready to lay the tiles so had to cancel his days work, putting me out of pocket. I then went to chase up the delivery only to be told that they weren’t coming and now they were out of stock, and wouldn’t have anymore in for 2 weeks. We had to go to another tile shop which delivered the same tiles the next day. The sales assistant apologised but that doesn’t make up for the time i have waisted and the money lost. Birkenhead Store.”
“Aaron at the Blackburn store served us today and we had a great experience, very knowledgeable, helpful, patient and professional we couldn’t have asked for better service, I’ll certainly be visiting this store again for my next project and requesting his help 👍🏻”
“Bought tiles from the Coatbridge store and they had a 25% discount off ones we liked . When getting home we checked out the online website only to find the actually price we had been charged is the full price. This store is illegally putting prices up and pretending to give you a discount .
Do Not go into this store”
“Just bought bathroom tiles from the Coatbridge store. The tiles had a 25% discount off which was great , but since returning home with them and checking the full price online , the store has illegally put the price up and offering 25% which takes it down to the actual price it should be. So please beware of this company . Please don’t not trust them , go else where and get a better service”
“Went to Tile Giant Preston today, excellent customer service by Reece who was very knowledgeable approachable and professional.
Thank you for your assistance!”
“Excellent service from molly and team in crawly branch who Listened to my requirements for tiles for a rental property and guided me to a great tile to suit need and budget. Fantastic. Mark the dental guy.😊”
“Tile Giant Erdington is an awful horrible place to work. They will end your job after 6 months probation ends. Management and area manageress have a plan already to fail your probation and you don’t have a leg to stand to prove yourself. They make you do all the odd jobs while they do all the sales. And then they blame you,lie to you, set you up, so you can fail your probation. They make you lift heavy packages from the pallets and from the shelves. Keep you doing all other odd jobs and laugh at you and put you down. Do not to Apply or work for Tile Giant. I have regretted and a lot the manager hides. You have to Pass all courses 100% on the computer. This will take over a month. Tile Giant Erdington another few traps for a new employee.”
“Great products and price, Tom at Romford had a lot of knowledge, gave us a lot of advice, different options and was always willing to help. we will return for our kitchen floor.”
“Went to see about flooring for a kitchen.Spoke to Darren (i think its his name). He was very helpful. Decided what we wanted.He ordered it an rang me as soon as it was in.Very quick service.”
“Thanks guys at the Chichester Tile Giant for being so patient, helpful and fun! Had a few changes of mind all taken in good humour and finally got the look we wanted! Customer service excellent, price excellent, returns taken no quibble 'just jest' and final product great!”
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