LOWA UK Reviews

Name: LOWA UK
Address: TKC Sales Ltd, The Old Spitfire Hangar, The Strand, Steeple Ashton, Wiltshire
Rating: 4.73

4.7 Rating 3,947 Reviews

93 %

of reviewers recommend LOWA UK

4.7

Based on 3,947 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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LOWA UK 5 star review on 26th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service Lowa provide was second to none! I ordered the insoles for my mountain lowa boots, which unfortunately are not comfortable and feel like there is no cushioning in them and make my feet ache - I have emailed, awaiting a response”

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Posted 1 year ago

“Excellent service, however the boots did not meet my expectations in terms of fit as I already own a pair of the Santiago boot. The Randir GTX was too tight.”

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Posted 1 year ago

“I bought replacement insoles for my Renegade boots. Unfortunately they are not the same as the ones currently in the boots. There is no foam layer and they feel considerably less padded. Very disappointed. Their boots, however, are great.”

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Posted 1 year ago

“Gutted! These boots tick every box except wide fit. Wish one of these companies would deliver on this for us wide fit people.”

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Posted 1 year ago

“They haven't arrived yet! Bit premature with your request!”

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Posted 1 year ago

“Comfortable walking boot, insoles could be better, top layer of insole has peeled off, don’t know how long they’ll last!!”

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Posted 1 year ago

Hi, Thanks for your review! If you haven't done so already, please do reach out to the customer services team on hello@lowa.co.uk and they'll be able to take a look at what's happened to the insoles in more detail for you. Thanks, LOWA UK

Posted 1 year ago

“Super walking performance. But I was asked if I am wearing safety working shoes. I am a bit disappointed about the looks… quite chunky and not old fashioned. But maybe that’s the intention in the first place.”

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Posted 1 year ago

“I had to replace my absolute favouritr boots after they gave up the ghost - in fairness, following almost 10 years of use. These are supposed to be the same model but are not rrmotely the same quality. The materials are lighter ehich may or may not be an issue as technology has evolved, but the boots are most certainly less comfortable. The lip on the back of the heel used to be leather and now is a scratchy synthetic material that gave me blisters on the back of my heel on a trip to the supermarket - about 200 metres! Sadly there seems to be a downgrade in quality overall. I am glad I got this with a good discount. I would still consider a Lowa because the previous boots have served me so well but I would definitely not buy this model again or any other boots without trying them on as sadly I don't think you can blindly rely on the quality of the brand like it used to be possible before.”

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Posted 1 year ago

“The shoes were too narrow for my rather wide feet - so I had to return them. Lovely and light, though.”

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Posted 1 year ago

“Boots arrived promptly, Boots seem very good. Had two pairs and sent one back but still not recieved a refund yet but only sent a week ago. Return process very easy. But both the 11.5 size and the 12 size were identical. Fit seemed the same, so checked length, both the same, checked width and circumference at first eyelet and insoles all the same size.”

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Posted 1 year ago

“I haven’t worn them yet”

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Posted 1 year ago

“Boots look and feel fine, and fit to size. They disappoint by not keeping my feet warm around the toes and the insole keeps riding up - now glued in place. Did not expect this, given the cost.”

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Posted 1 year ago

“I really love my LOWA Renegade boots, and I have cleaned and applied the corrects products to keep them supple and water resistant. But after 2 years the heels needed repair (ok this could be repaired via LSR as recommended) and water leakage was occurring through the sole, this resulted in them being unrepairable. Is it not possible for such well made boots to last longer than this? Communications with LOWA as a company has been excellent however.”

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Posted 1 year ago

“My wife and I have been Lowa customers for over ten years and have been astonished at how comfortable the boots have been even from new. However, the Gortex lining is not very durable and within a year they are letting water in so, not so good in this area.”

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Posted 1 year ago

“Nothing wrong with the products,but the dpd courier decided to leave my order at a post office 3 miles away on a sunny oct afternoon@2.pm with no warning/advance warning rather than deliver to my address as promised.And to add insult to injury,sent me a message 'sorry we missed you'!”

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Posted 1 year ago

“Really pleased with the speed of delivery, the quality of the boots and ease of return. They would have been absolutely perfect if they’d been the right size. I usually take a UK 7.5 so ordered an 8, but although potentially comfortable, they were a very small 8 (compared to a similar manufacturer) and sadly, too small. No space for my walking socks and toes touching the end! The 8.5s were out of stock so sadly, no new boots of me. Recommendi sizing up a whole size.”

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Posted 1 year ago

“Unfortunately the boots didn’t give me enough support for my hyper mobile ankles, so I’ve had to send them back. I’m currently awaiting a treceipt of returns and a refund. They looked lovely and warm though.”

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Posted 1 year ago

“I am still wearing them in, however this boot is definitely a winter boot . It’s quite narrow walking boot and I am using thin socks at the moment . Would I recommend to buy these boots on line , the answer is no you must try them on in the shop,given the weight of the boot and the slim fitting .”

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Posted 1 year ago

“Love how comfortable they are, this is my 5th pair as they are like slippers. However they never seem to get much past 12 months before starting to fall apart and leak, but, I do wear them 7 days a week usually. Was really disappointed to hear the warranty is now 12 months instead of the 2 years, guessing Lowa also realised they fall apart shortly after 12 months and was costing them in warranty repairs:replacements”

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Posted 2 years ago

“I ordered the Lowa explorer gtx boots direct. They arrived very quickly and well packaged. They are lightweight and look to be very well made. Unfortunately I had to return both sizes as they are a very narrow fit. I normally wear a standard width. Such a shame ☹️”

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Posted 2 years ago

LOWA UK is rated 4.7 based on 3,947 reviews