LOWA UK Reviews

Name: LOWA UK
Address: TKC Sales Ltd, The Old Spitfire Hangar, The Strand, Steeple Ashton, Wiltshire
Rating: 4.74

4.7 Rating 3,698 Reviews

93 %

of reviewers recommend LOWA UK

4.7

Based on 3,698 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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LOWA UK 5 star review on 21st November 2025

Anonymous

Anonymous // 01/01/2019

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“I ordered a pair of walking shoes, they were delivered promptly, and I liked them but they were too small. I returned them a week ago and I am still waiting for a refund.”

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Posted 5 months ago

Hi Christine, Thanks for the review, but sorry to read the shoes weren't quite the right fit for you. If you haven't done so already, do reach out to the customer team on hello@lowa.co.uk, who will be able to take a look into the refund in more detail for you. Thanks, LOWA UK

Posted 5 months ago

“Great multipurpose shoe, my second pair.”

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Posted 5 months ago

“great fit v comfotabe from first wear and more waterproof than I expected”

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Posted 5 months ago

“The way sit was very good had a look at the boots was not sure with was at the end boot w s then looked at the men's boots and got the right size so all was the boots came the size was all right”

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Posted 5 months ago

“Fantastics product and customer service. very fast delivery”

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Posted 5 months ago

“Great service and the salesman I spoke to knew everything there was to know about the boots and guided me to make the best choice 10/10”

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Posted 5 months ago

“Very quick delivery”

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Posted 5 months ago

“Fantastic products, well made and long lasting. I'm on my third pair of Renegades and have walked many miles in comfort. Customer service is great, answered questions promptly and personalbly. I tried a new model (Zephyr) which unfortunately were not quite right for my feet but very easy to return. No complaints, fantastic company. Would highly recommend.”

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Posted 5 months ago

“Fantastic boots, only been on short walks so far but they have been very comfortable”

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Posted 5 months ago

“Boots you can wear for the first time and walk in them for 7 months, I never broke them in. I was a firm believer in altberg boot but sad for them that lowa cushioned the shock to my knees and saved an awful lot of pain”

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Posted 5 months ago

“Arrived in good time and wearing well”

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Posted 5 months ago

“I love my new boots. They’re so comfortable, supportive and look fab!”

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Posted 5 months ago

“Great customer service, would definitely recommend”

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Posted 5 months ago

“Fantastic service from fitting to delivery”

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Posted 5 months ago

“I've been wearing lowa,s for several years. I can't fault the quality and comfort of these boots. I pick up on shoots over 60 days a season and they've never let me down, no leaks, no rubs. Absolutely brilliant boots.”

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Posted 5 months ago

“Excellent service, fast delivery and fantastic boots - would recommend”

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Posted 5 months ago

“Fabulous boots! No breaking in required, no blisters and very hard wearing.”

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Posted 5 months ago

“You asked if I’m loving my Lowa boots. The answer is a resounding Yes! Thank you for continuing to make them.”

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Posted 5 months ago

“Very comfortable, no need to 'break in'. Expensive but worth it, I have quite broad feet and these fitted perfectly. I've previously bought Ecco shoes and boots but their designs have got increasingly chunky, which I don't like.”

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Posted 5 months ago

“Ordered shoes and boots. Unfortunately my size was not available and refund issued. Prompt and professional service.”

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Posted 5 months ago

LOWA UK is rated 4.7 based on 3,698 reviews