Lowa Reviews

Name: Lowa
Rating: 4.73

4.7 Rating 3,441 Reviews

93 %

of reviewers recommend Lowa

4.7

Based on 3,441 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered exactly the same shoe as I had ordered previousy - several years ago now - but received a shoe which felt tighter around the toe box than previiously, although it looked identical. I have therefore returned it. Delivery was remarkably swift and the returns procedure faultless.I will now re-order a different model for a wider foot... and hope it will be a success. All Lowa shoes are wonderful quality and very comfortable. This is the fourth pair I am ordering.”

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Posted 6 years ago

“Good care product for my hiking boots. However it’s pretty toxic so ideally it’s best used outside in an open space. Both times I’ve applied it I’ve felt quite ill afterwards and I do my best to hold my breath! There’s not much safety recommendations on the can.”

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Posted 6 years ago

“Most Lowa's I have bought are great. See below my specific comments for last 2 purchases.”

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Posted 7 years ago

“Unfortunately, Lowa didn't make me happy. I thought I had ordered a size 9.5 shoe but was sent a size 8. When I checked back on the website, it old me size 9.5 was no longer in stock. Did I make a mistake or did Lowa just send me what they had and hope that I would keep it? Anyway, the returns process was easy enough so I will wait and see how quickly the refund is processed now.”

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Posted 7 years ago

Hi Pete, You did indeed order a size uk8, we would not just send a size hoping you would keep it. The San Louis GTX Lo is a discontinued model we will not get any more stock of other sizes. Once the shoes are received back we will issue a refund and confirm it has been processed. Regards LOWA UK.

Posted 7 years ago

“Lowa haven't made me happy!”

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Posted 7 years ago

“the sizing guide doesn't tell you what size laces are required. i made an educated guess and got it right.”

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Posted 7 years ago

“I feel I have made a very expensive mistake! My previous lowa boots were so comfortable until I had worn them out. These new ones have left me dreading wearing them. My small toe on my left foot is so sore. Sorry very disappointed this time!”

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Posted 7 years ago

“The fit is good”

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Posted 7 years ago

“I think these boots are a little too narrow for my feet. I got blisters on both little toes despite not getting them with my other boots wearing the same socks. I was unable to return as they had been worn outside, so I tried to sell them on eBay, but people were placing bids for very small amounts such as £40 or £65. What an insult! I have now decided to try them out again and see how it goes. Apart from the tight fit the outer sole is very good and comfortable and seems like it would be heard wearing.”

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Posted 7 years ago

“Having had a pair of these for several years and found they fitted like slippers, I was disappointed to find these have slightly higher sides and so rub on side of my foot meaning I have to use insoles to raise my foot in the shoe.”

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Posted 7 years ago

“they didnt”

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Posted 7 years ago

“Good quality but returned as the toe box is the wrong shape for my feet so I shall have to see what's available next season. I don't need waterproofing but it seems to be the only option to get the shape I need.”

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Posted 7 years ago

“The chap I spoke to on the phone was very helpful and courteous although even he couldn't make sense of the footwear size chart”

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Posted 7 years ago

Hi Chris, We totally agree with your comment, so we've revised our size chart in an attempt to make it more straight-forward - whilst still catering to the wide array of sizing that exists in footwear (which is mind-boggling!) Please do check it out when you have a minute and let us know what you think.

Posted 7 years ago

Lowa is rated 4.7 based on 3,441 reviews