LOWA UK Reviews

Name: LOWA UK
Address: TKC Sales Ltd, The Old Spitfire Hangar, The Strand, Steeple Ashton, Wiltshire
Rating: 4.73

4.7 Rating 3,763 Reviews

93 %

of reviewers recommend LOWA UK

4.7

Based on 3,763 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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LOWA UK 5 star review on 26th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've worn various types of Lowa's for 17 years and have always been an 11. Ordered some Tibet gtx boots but they have come up very wide. Even tried a 10.5 but still too wide to be wearable. A real shame as the boots look perfect for what I want.”

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Posted 6 years ago

“Love the look and feel of these boots so far. Pity the delivery service was less than expected.”

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Posted 6 years ago

“Good but still not a wide enough toe box”

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Posted 6 years ago

“Having purchased my Lowa boots very recently and not having had the opportunity to really test them out my review is limited. I like the feel of the boots and find them reasonably comfortable. I also find it a little difficult to tighten the laces which I find somewhat short in comparison to the laces in my previous Low shoes. John Morrissey”

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Posted 6 years ago

“Boots are absolutely outstanding. Without doubt the best I have ever worn however, Customer service needs work. I ordered my boots on the Sunday night, by Wednesday still hadn't heard anything so sent a chase email which no one bothered answering, however the boots did arrive next day so some one obviously read it.”

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Posted 6 years ago

“On line purchase & delivery was fine.”

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Posted 6 years ago

“Unfortunately the shoes are too narrow for comfort.”

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Posted 6 years ago

“Just about to order a new pair o Renegade boots to replace my old ones. I found them very light and comfortable , good with the wide fit option for me. My only disappointment is that they have only lasted a little under 11 months. The sole has worn down and the stitching around the toe cap piece of leather has gone therefore getting damp feet. I do have to say however that they are worn pretty much everyday and I do a lot of dog walking over various terrains, nothing horrific though (I am in my 60's!!). But will still be ordering a new pair.”

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Posted 6 years ago

“I ordered exactly the same shoe as I had ordered previousy - several years ago now - but received a shoe which felt tighter around the toe box than previiously, although it looked identical. I have therefore returned it. Delivery was remarkably swift and the returns procedure faultless.I will now re-order a different model for a wider foot... and hope it will be a success. All Lowa shoes are wonderful quality and very comfortable. This is the fourth pair I am ordering.”

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Posted 6 years ago

“Good care product for my hiking boots. However it’s pretty toxic so ideally it’s best used outside in an open space. Both times I’ve applied it I’ve felt quite ill afterwards and I do my best to hold my breath! There’s not much safety recommendations on the can.”

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Posted 7 years ago

“Most Lowa's I have bought are great. See below my specific comments for last 2 purchases.”

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Posted 7 years ago

“Unfortunately, Lowa didn't make me happy. I thought I had ordered a size 9.5 shoe but was sent a size 8. When I checked back on the website, it old me size 9.5 was no longer in stock. Did I make a mistake or did Lowa just send me what they had and hope that I would keep it? Anyway, the returns process was easy enough so I will wait and see how quickly the refund is processed now.”

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Posted 7 years ago

Hi Pete, You did indeed order a size uk8, we would not just send a size hoping you would keep it. The San Louis GTX Lo is a discontinued model we will not get any more stock of other sizes. Once the shoes are received back we will issue a refund and confirm it has been processed. Regards LOWA UK.

Posted 7 years ago

“Lowa haven't made me happy!”

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Posted 7 years ago

“the sizing guide doesn't tell you what size laces are required. i made an educated guess and got it right.”

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Posted 7 years ago

“I feel I have made a very expensive mistake! My previous lowa boots were so comfortable until I had worn them out. These new ones have left me dreading wearing them. My small toe on my left foot is so sore. Sorry very disappointed this time!”

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Posted 8 years ago

“The fit is good”

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Posted 8 years ago

“I think these boots are a little too narrow for my feet. I got blisters on both little toes despite not getting them with my other boots wearing the same socks. I was unable to return as they had been worn outside, so I tried to sell them on eBay, but people were placing bids for very small amounts such as £40 or £65. What an insult! I have now decided to try them out again and see how it goes. Apart from the tight fit the outer sole is very good and comfortable and seems like it would be heard wearing.”

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Posted 8 years ago

“Having had a pair of these for several years and found they fitted like slippers, I was disappointed to find these have slightly higher sides and so rub on side of my foot meaning I have to use insoles to raise my foot in the shoe.”

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Posted 8 years ago

“they didnt”

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Posted 8 years ago

“Good quality but returned as the toe box is the wrong shape for my feet so I shall have to see what's available next season. I don't need waterproofing but it seems to be the only option to get the shape I need.”

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Posted 8 years ago

LOWA UK is rated 4.7 based on 3,763 reviews