Logs Online Reviews

Name: Logs Online
Address: International House 307 Cotton Exchange, Liverpool, Liverpool
Rating: 4.72

4.7 Rating 1,655 Reviews

94 %

of reviewers recommend Logs Online

4.7

Based on 1,655 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Logs Online:

Welcome to Logs Online - Your Trusted Source for Quality Firewood in the UK

At Logs Online, we are passionate about providing top-notch firewood solutions to our valued customers across the UK. As an e-commerce business specializing in firewood, we understand the importance of reliable, high-quality fuel for your fires, stoves, pizza ovens, and more. With a strong commitment to customer satisfaction, sustainability, and convenience, we have become a trusted name in the industry.

Our mission is simple: to offer premium firewood products that deliver exceptional performance, while also ensuring responsible sourcing and environmental stewardship. We go the extra mile to bring you the finest selection of kiln dried hardwood logs, ensuring optimal moisture content and maximum heat output.

What sets us apart is not just the quality of our products, but also the level of service we provide. With our user-friendly online platform, you can easily browse, select, and order your preferred firewood products from the comfort of your home. Our secure and efficient delivery service ensures that your logs arrive promptly and in perfect condition.

We take pride in our sustainable practices and are actively involved in initiatives such as One Tree Planted, where we contribute to reforestation efforts with every firewood order placed. Additionally, our commitment to meeting environmental standards is exemplified by our compliance with the DEFRA 'Ready to Burn' mark, ensuring our logs are clean-burning and environmentally friendly.

Whether you're looking to create a cozy ambiance in your home, enjoy outdoor cooking with a pizza oven, or simply need a reliable fuel source for your stove, we have the perfect firewood options to suit your needs. Our extensive range of products, including kiln dried hardwood logs, kindling, and firelighters, are carefully selected and sourced from reputable suppliers who share our values.

Visit Website

Phone:

03332203413

Email:

sales@logsonline.co.uk

Location:

International House 307 Cotton Exchange,
Liverpool
Liverpool
l39lq

Logs Online 5 star review on 25th October 2023

Orlando C

Logs Online 5 star review on 16th October 2023

Tony

Logs Online 5 star review on 24th November 2022

Caroline C

Logs Online 5 star review on 1st November 2022

Jenny P

Logs Online 5 star review on 5th September 2022

Adele

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m sure the logs will be very good but I’m still waiting for delivery after 2 weeks. I’d have thought stock in an Irish warehouse prior to Brexit would have been used”

Helpful Report

“Logs are great and delivered quickly. However the reason I haven’t given 5 is that on both occasions I’ve ordered, the delivery firm palletways have not delivered well. This may be partly because the pallet of 76 netted oak logs is too big for 1 man to handle. First load he decided to deliver in middle of yard rather than backing up as we had suggested. Having got pallet on the machine it would not pull on the hardcore so he just left us with it in the middle of the yard! Load 2, early morning, he did back up but pallet was right at back of van and he got out to edge but couldn’t get it down or push it off so he unwrapped the plastic and tipped them on the ground in the pouring rain. My husband tried to cover with tarpaulin but wind kept blowing it off. We are in our 70s and had to wait till evening for someone to move them. By which time many of the logs were very wet. It is probably a 2 man job for larger pallets. I will only buy again if they can split load into 2 pallets for the same price as delivery is clearly a problem despite good access and a large turning yard”

Helpful Report

“Good website, good delivery, somewhat expensive”

Helpful Report

“Love the service and logs are high quality and long burning but on this second order you’ve changed the kindling it’s too big and doesn’t light well - please go back to how it was before”

Helpful Report

“The good: the wood (ash) is wonderful fantastically clean and burns fantastic! 5 stars. The bad: (minus 5 stars) I was told the wood would arrive Friday. Then on Tuesday morning I recieved an email saying it would arrive Wednesday. 20min later I recieve a call from the truck at the bottom of my hill unable to come up... The truck was too big. (we have had many large trucks up the road in the past.. But oh well) Good thing I was home...! The driver said there were no smaller trucks for the delivery so the only way we could get the wood was to drop the pallet at the bottom and carry the wood up ourselves. ( Ireland is a country of farmhouses on hills... Is it not?) So two of us (mid 60's) had to spend the next two hours lugging the wood up to the house ourselves.. There are many ways this could of been avoided. Because of this issue with the delivery I will not be ordering from logs online again.”

Helpful Report

“Disappointed with the amount of logs for the money, had to ring on my chosen delivery date as i had no idea if i was getting my logs on my chosen day. Delivery driver was very friendly and they are great logs, get a lovely heat.”

Helpful Report

“Quick response, and dealt with a delayed delivery problem very professionally and timely.”

Helpful Report

“Normally a barrow bag is delivered by a man who can wheel it to the back garden. This delivery arrived on a pallet that I had to then dispose of. Very inconvenient compared to the service offered by other similar log delivery companies.”