Logs Online Reviews

Name: Logs Online
Address: Unit 3-4, Ocean Park, Dock Rd, Wallasey,, Birkenhead, Liverpool
Rating: 4.71

4.7 Rating 1,958 Reviews

94 %

of reviewers recommend Logs Online

4.7

Based on 1,958 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat

About Logs Online:

Welcome to Logs Online - Your Trusted Source for Quality Firewood in the UK

At Logs Online, we are passionate about providing top-notch firewood solutions to our valued customers across the UK. As an e-commerce business specializing in firewood, we understand the importance of reliable, high-quality fuel for your fires, stoves, pizza ovens, and more. With a strong commitment to customer satisfaction, sustainability, and convenience, we have become a trusted name in the industry.

Our mission is simple: to offer premium firewood products that deliver exceptional performance, while also ensuring responsible sourcing and environmental stewardship. We go the extra mile to bring you the finest selection of kiln dried hardwood logs, ensuring optimal moisture content and maximum heat output.

What sets us apart is not just the quality of our products, but also the level of service we provide. With our user-friendly online platform, you can easily browse, select, and order your preferred firewood products from the comfort of your home. Our secure and efficient delivery service ensures that your logs arrive promptly and in perfect condition.

We take pride in our sustainable practices and are actively involved in initiatives such as One Tree Planted, where we contribute to reforestation efforts with every firewood order placed. Additionally, our commitment to meeting environmental standards is exemplified by our compliance with the DEFRA 'Ready to Burn' mark, ensuring our logs are clean-burning and environmentally friendly.

Whether you're looking to create a cozy ambiance in your home, enjoy outdoor cooking with a pizza oven, or simply need a reliable fuel source for your stove, we have the perfect firewood options to suit your needs. Our extensive range of products, including kiln dried hardwood logs, kindling, and firelighters, are carefully selected and sourced from reputable suppliers who share our values.

Visit Website

Phone:

03332203413

Email:

sales@logsonline.co.uk

Location:

Unit 3-4, Ocean Park, Dock Rd, Wallasey,, Birkenhead
Liverpool
CH41 1HW

Logs Online 5 star review on 19th July 2026

Logs Online 5 star review on 14th May 2024

Julian

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice logs but the expected delivery date was missed twice. Had to engage them to pursue delivery and due to the disruption they put on me agreed to throw in some kindling. Delivery then arrived before the agreed date and without the free kindling.”

Helpful Report

“Sadly the service at the moment is poor - the website advertises a delivery time frame that they can't meet and there is no communication to let you know that the order is delayed. You can select a delivery date when ordering but our crate arrived a week after we expected it by which time we had run out of wood. We understand that there are problems with all supply chains but perhaps be more honest on your website and at the very least tell your customers if the delivery is delayed.”

Helpful Report

Steve, thanks for your feedback .These delivery problems were not nationwide and down to a few palletways depots that had not enough resources to deliver per their promise. During the Petrol crisis's everyone started buying firewood they didn't need and allots of other stuff got send through the pallet network that in some regions of the UK fell over and could not cope with the volume of pallets, we had no warning of this. Unfortunately some customers like yourself were delayed by this. We had not experienced a situation like it. Things are now a little more settled. In you case we will upgrade free of charge all your orders to premium next day delivery to ensure you get your logs as fast as possible.

“Logsonline were actually ok, the problem I have is with palletways, the transportation company they use. My logs arrived late and on top of that I had a whole corner of the bottom of the pallet empty of logs, they either fell out or someone helped themselves to a reasonable amount of my firewood. I’m gonna put the missing logs down to the transport company and would use logsonline again only if the change the transportation company.”

Helpful Report

Louise, thanks for letting us know about this, we have the option to use another pallet delivery company and if you let us know when you order again we will dispatch with our alternative carrier. We will also bring this to attention of Palletways.

“Quick delivery, poor communication, Not what I ordered. Burns ok”

Helpful Report

“The logs are great but I paid a fortune for the delivery but they left heavy boxes at my neighbours gate instead of mine. I couldn’t lift them and had to transfer them a few logs at a time to my property. Not happy about that and probably won’t use them again despite a good product.”

Helpful Report

“We have a normal width driveway with the garage at the top, the truck driver initially refused to take the truck up the driveway and wanted to drop the logs curb-side claiming there is not enough width, only when I threatened to send it back he agreed and reversed up the driveway. The logs are fairly small, and very dry, probably fine for woodburner but burn too quickly in the open fireplace. Will not be ordering again.”

Helpful Report

“Have bought from logs online a few times now and normally the standard is good. This time however, the standard was poor. The logs didn’t burn well and I am not convinced where the ash ones that we bought. We where contacted the day before the delivery was meant to happen and informed the logs we wanted where not on stock. This is ok as sometimes happens. The problem is the standard of the logs that where send as a replacement. They cost the same and the quality was poor A real shame from a place we normally receive good produce.”

Helpful Report

“The first time I used Logs online, I left a tip for the deliverer so that he would leave the logs in the shed. He did so but then left the pallet so I had to pay for it to be removed by the council. The next time I used them, i specifically asked if the deliverer would (i) put the logs in the shed and (ii) remove the pallet. He did neither so we had to put all the logs into the shed and now have a pallet to get rid of. I won't be using them again.”

Helpful Report

“Too much ‘kindling’ in this load - very disappointed. Won’t be ordering again.”

Helpful Report

“Took ages to arrive”

Helpful Report

“The rating is for poor customer service, not for the quality of logs, which was good.”

Helpful Report

Rosalind, we are sorry about the unfortunate timings of the cars blocking your access and the need to move goods manually. We only got to hear about this after the event. The removal of pallets is temporarily suspended by the delivery network to help reduce contact with the current pandemic. We have only been recently informed of this. We now have new notification software to help give texts etc. We are glad the logs are satisfactory and good value.

Logs Online is rated 4.7 based on 1,958 reviews