Logs Online Reviews

4.7 Rating 1,655 Reviews
94 %
of reviewers recommend Logs Online
4.7
Based on 1,655 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Logs Online Reviews

About Logs Online:

Welcome to Logs Online - Your Trusted Source for Quality Firewood in the UK

At Logs Online, we are passionate about providing top-notch firewood solutions to our valued customers across the UK. As an e-commerce business specializing in firewood, we understand the importance of reliable, high-quality fuel for your fires, stoves, pizza ovens, and more. With a strong commitment to customer satisfaction, sustainability, and convenience, we have become a trusted name in the industry.

Our mission is simple: to offer premium firewood products that deliver exceptional performance, while also ensuring responsible sourcing and environmental stewardship. We go the extra mile to bring you the finest selection of kiln dried hardwood logs, ensuring optimal moisture content and maximum heat output.

What sets us apart is not just the quality of our products, but also the level of service we provide. With our user-friendly online platform, you can easily browse, select, and order your preferred firewood products from the comfort of your home. Our secure and efficient delivery service ensures that your logs arrive promptly and in perfect condition.





We take pride in our sustainable practices and are actively involved in initiatives such as One Tree Planted, where we contribute to reforestation efforts with every firewood order placed. Additionally, our commitment to meeting environmental standards is exemplified by our compliance with the DEFRA 'Ready to Burn' mark, ensuring our logs are clean-burning and environmentally friendly.

Whether you're looking to create a cozy ambiance in your home, enjoy outdoor cooking with a pizza oven, or simply need a reliable fuel source for your stove, we have the perfect firewood options to suit your needs. Our extensive range of products, including kiln dried hardwood logs, kindling, and firelighters, are carefully selected and sourced from reputable suppliers who share our values.

Visit Website

Phone:

03332203413

Email:

sales@logsonline.co.uk

Location:

International House 307 Cotton Exchange,
Liverpool
Liverpool
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Have bought from logs online a few times now and normally the standard is good. This time however, the standard was poor. The logs didn’t burn well and I am not convinced where the ash ones that we bought. We where contacted the day before the delivery was meant to happen and informed the logs we wanted where not on stock. This is ok as sometimes happens. The problem is the standard of the logs that where send as a replacement. They cost the same and the quality was poor A real shame from a place we normally receive good produce.
Helpful Report
The first time I used Logs online, I left a tip for the deliverer so that he would leave the logs in the shed. He did so but then left the pallet so I had to pay for it to be removed by the council. The next time I used them, i specifically asked if the deliverer would (i) put the logs in the shed and (ii) remove the pallet. He did neither so we had to put all the logs into the shed and now have a pallet to get rid of. I won't be using them again.
Helpful Report
Too much ‘kindling’ in this load - very disappointed. Won’t be ordering again.
Helpful Report
Took ages to arrive
Helpful Report
The rating is for poor customer service, not for the quality of logs, which was good.
Helpful Report
Rosalind, we are sorry about the unfortunate timings of the cars blocking your access and the need to move goods manually. We only got to hear about this after the event. The removal of pallets is temporarily suspended by the delivery network to help reduce contact with the current pandemic. We have only been recently informed of this. We now have new notification software to help give texts etc. We are glad the logs are satisfactory and good value.
Logs Online is rated 4.7 based on 1,655 reviews