Logs Online Reviews

Name: Logs Online
Address: International House 307 Cotton Exchange, Liverpool, Liverpool
Rating: 4.71

4.7 Rating 1,858 Reviews

94 %

of reviewers recommend Logs Online

4.7

Based on 1,858 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Logs Online:

Welcome to Logs Online - Your Trusted Source for Quality Firewood in the UK

At Logs Online, we are passionate about providing top-notch firewood solutions to our valued customers across the UK. As an e-commerce business specializing in firewood, we understand the importance of reliable, high-quality fuel for your fires, stoves, pizza ovens, and more. With a strong commitment to customer satisfaction, sustainability, and convenience, we have become a trusted name in the industry.

Our mission is simple: to offer premium firewood products that deliver exceptional performance, while also ensuring responsible sourcing and environmental stewardship. We go the extra mile to bring you the finest selection of kiln dried hardwood logs, ensuring optimal moisture content and maximum heat output.

What sets us apart is not just the quality of our products, but also the level of service we provide. With our user-friendly online platform, you can easily browse, select, and order your preferred firewood products from the comfort of your home. Our secure and efficient delivery service ensures that your logs arrive promptly and in perfect condition.

We take pride in our sustainable practices and are actively involved in initiatives such as One Tree Planted, where we contribute to reforestation efforts with every firewood order placed. Additionally, our commitment to meeting environmental standards is exemplified by our compliance with the DEFRA 'Ready to Burn' mark, ensuring our logs are clean-burning and environmentally friendly.

Whether you're looking to create a cozy ambiance in your home, enjoy outdoor cooking with a pizza oven, or simply need a reliable fuel source for your stove, we have the perfect firewood options to suit your needs. Our extensive range of products, including kiln dried hardwood logs, kindling, and firelighters, are carefully selected and sourced from reputable suppliers who share our values.

Visit Website

Phone:

03332203413

Email:

sales@logsonline.co.uk

Location:

International House 307 Cotton Exchange,
Liverpool
Liverpool
l39lq

Logs Online 5 star review on 22nd February 2025

Sheila

Logs Online 5 star review on 22nd October 2024

Alex M

Logs Online 5 star review on 29th September 2024

Christopher

Logs Online 5 star review on 14th May 2024

Julian

Logs Online 5 star review on 25th October 2023

Orlando C

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bad value. The calculation of the volume of logs includes the void in the pallet underneath! I bought the jumbo crate.”

Helpful Report

“Most of the crate consisted of sticks (kindeling). I think that for £209 it was an absolute disgrace. A total rip off.”

Helpful Report

“Logs were ordered 1st Feb delivery was requested for 15th Feb which was my day off (emergency services worker) they never turnt up and I heard nothing - apoarently they tried to deliver them on the 16th but I was at work. So now I can only hope they turn up on my next precious days off. Never used before and doubt I will ever use again.”

Helpful Report

“My purchase has still not arrived 10 days late.”

Helpful Report

“750kg of logs left outside in a broken pallet without anyone knocking on the door to ask where I wanted them. I called to get the driver to return and move them and was told that it was curb side delivery only and the driver wouldn’t return. Had to hire a pallet lifter for a day to move the logs just 15 meters down the drive. Terrible service.”

Helpful Report

“I ordered over a week ago. 3-5 days for delivery They have yet to arrive”

Helpful Report

“Rubbish service from the lorry drivers would use again”

Helpful Report

“I have never had such an experience nor have I ever heard before of "third party delivery" whereby the supplier (Logs Online) has no control what-so-ever over delivery. It was a nightmare not to be repeated.”

Helpful Report

It was acknowledged to the customer our shortcoming in providing regular satisfactory communication of the delivery's exact timing . Additionally, failure by the delivery driver to advise he was running late on the afternoon of the delivery unfortunately exasperated the situation. In summary however the order was received on Sept 2 at 4pm and delivered within our specified timeline of 3-5 working days being delivered on day 4 at 6pm. We offer our apologies once again to Cormac and will take his valued feedback on board.

“I asked if they were smoke free logs, I was told yes and they are NOT. VERY DISAPPOINTED especially how expensive they were!”

Helpful Report

“They were late and did not contact me. When I phoned they tried the Dominic Cummings approach and said the day after my order was placed did count towards the stated 2-3 days. I then did not get a delivery on the Saturday it was bank on the Monday and received it at 11.50 on Tuesday. 1 week after order was placed. I was required to chase and make the contacts. Not a good first experience at all.”

Helpful Report

Gerard, thanks for taking time to review, our 1st 1-star review. We say on our web site 2-3 working days. If ordered after 14.00 the delivery time starts from the next day. You got your logs in 3 working days. The majority of the time it is 2 days as you can see from all the other reviews. this was an exceptional delay and we are sorry you didn't get your logs for the bank holiday weekend. The fact it took a week is correct as it was a bank holiday weekend and we only deliver on working days. We have our delivery information page updated to keep everyone updated with Covid 19 impacts also.

Logs Online is rated 4.7 based on 1,858 reviews