Logs Online Reviews

Name: Logs Online
Address: Unit 3-4, Ocean Park, Dock Rd, Wallasey,, Birkenhead, Liverpool
Rating: 4.71

4.7 Rating 1,945 Reviews

94 %

of reviewers recommend Logs Online

4.7

Based on 1,945 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat

About Logs Online:

Welcome to Logs Online - Your Trusted Source for Quality Firewood in the UK

At Logs Online, we are passionate about providing top-notch firewood solutions to our valued customers across the UK. As an e-commerce business specializing in firewood, we understand the importance of reliable, high-quality fuel for your fires, stoves, pizza ovens, and more. With a strong commitment to customer satisfaction, sustainability, and convenience, we have become a trusted name in the industry.

Our mission is simple: to offer premium firewood products that deliver exceptional performance, while also ensuring responsible sourcing and environmental stewardship. We go the extra mile to bring you the finest selection of kiln dried hardwood logs, ensuring optimal moisture content and maximum heat output.

What sets us apart is not just the quality of our products, but also the level of service we provide. With our user-friendly online platform, you can easily browse, select, and order your preferred firewood products from the comfort of your home. Our secure and efficient delivery service ensures that your logs arrive promptly and in perfect condition.

We take pride in our sustainable practices and are actively involved in initiatives such as One Tree Planted, where we contribute to reforestation efforts with every firewood order placed. Additionally, our commitment to meeting environmental standards is exemplified by our compliance with the DEFRA 'Ready to Burn' mark, ensuring our logs are clean-burning and environmentally friendly.

Whether you're looking to create a cozy ambiance in your home, enjoy outdoor cooking with a pizza oven, or simply need a reliable fuel source for your stove, we have the perfect firewood options to suit your needs. Our extensive range of products, including kiln dried hardwood logs, kindling, and firelighters, are carefully selected and sourced from reputable suppliers who share our values.

Visit Website

Phone:

03332203413

Email:

sales@logsonline.co.uk

Location:

Unit 3-4, Ocean Park, Dock Rd, Wallasey,, Birkenhead
Liverpool
CH41 1HW

Logs Online 5 star review on 22nd February 2025

Sheila

Logs Online 5 star review on 22nd October 2024

Alex M

Logs Online 5 star review on 29th September 2024

Christopher

Logs Online 5 star review on 14th May 2024

Julian

Logs Online 5 star review on 25th October 2023

Orlando C

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Buy the Ash logs ... they're superb!! Keep them dry and they'll keep you toasty!! We've tried the oak and birch - both beautiful woods for building and crafting - but ash surely burns the best .... the longest ... the slowest ... the hottest and the most controllable. And LogsOnline deliver on the day of your choice, to your store and with no delivery charge. What's not to like? Love the warmth.”

Helpful Report

Thank you, Julian, for your 5 star rating of Logs Online! We are happy to hear that we could provide you with the high-quality ash logs, and that you have tried out birch and oak as well. We appreciate your recommendation and are glad that you are enjoying the warmth.

“Excellent logs, easy to order on line, delivered on the day you want them and the staff are helpful.”

Helpful Report

Thank you so much for your 5 star rating of Logs Online! We are delighted that you found our service excellent; it is great to know that it is easy and convenient to order our logs online and that our staff are helpful. We look forward to hearing from you again soon.

“Thanks for the quick efficient order and delivery service. However the jumbo crate of kiln dried birch logs Received was a bit disappointing as unlike the last crate I ordered this one there is a lot of small bits of birch not what I would call” logs” More like half size so we are constantly topping up the log burner Had I known there was a lot of smaller logs I would have ordered the kiln dried ash instead at least that would have burnt at a slower rate.”

Helpful Report

Thank you, Paul, for the kind words about Logs Online! We're so pleased to hear that you had a pleasant experience with us. We strive to make our customers happy by providing fast delivery, excellent customer service, and high-quality products. We really appreciate you taking the time to share your feedback and we would love to hear more from you if you ever need anything else. You can always reach out to us with any questions or issues. Thanks again for becoming a valued customer!

“Good Product & Fast Delivery”

Helpful Report

Thank you so much Mei for your 5 star rating of Logs Online! We are glad to hear that our product and delivery has been excellent. We really appreciate your kind words!

“Great product excellent price and speedy delivery, what else could you ask for”

Helpful Report

Thank you so much for your 5 star rating of Logs Online, Jonathan! We are so glad to hear that our product, price, and delivery live up to your expectations. Great product excellent price and speedy delivery, what else could you ask for! We appreciate your kind words.

“Easy to order. Quick delivery and very well packed and protected from the elements in individual string bags encased in plastic sheeting.”

Helpful Report

Thank you, Robert! We are so glad to hear that you had a great experience with Logs Online. We appreciate your feedback that the ordering process was easy, delivery was fast and the logs were well packed and protected from the elements. We are so pleased you gave us a 5-star review.

“SERVICE WAS EXCELLENT LOGS WERE GREAT AND EXCELLENT BURNED VERY WELL.GREAT HEAT”

Helpful Report

Thank you very much for your wonderful 5-star rating of Logs Online! We are delighted that you found our service to be excellent, and that the logs burned very well and provided great heat. We really appreciate your positive feedback!

“We buy our compost every year from LogsOnline and are always completely satisfied with the price, the service and efficient delivery they offer. Thank you Foundry Fields Allotments.”

Helpful Report

Thank you so much for your 5 star rating of Logs Online. We are sure the compost you buy every year from us will be of the highest value, when it comes to price, service, and delivery. We are glad that we can provide you with the level of satisfaction you expect. Thank you for your loyalty."

“Great value for money”

Helpful Report

Thank you so much, Chris, for your 5-star rating of Logs Online! We're so glad you've found great value for money. As a loyal customer, we really appreciate your continued support. Thank you!

“Good quality lofs prompt delivery and well packaged”

Helpful Report

Thank you so much for your 5 star rating of Logs Online! We're beyond pleased that you admired the good quality of our logs, prompt delivery, and well-packaged products. We will continue to strive for excellence in our services.

“My logs, kindling sticks, and firelighters, all arrived at the arranged date and time. In fact, early. A very good price, as well.”

Helpful Report

Thank you, Martin, for your 5 star rating of Logs Online! I'm delighted to hear that your order arrived at the arranged date and time, and even earlier. It's great to know our product is competitively priced, too. Thank you for your positive feedback!

“quick delivery and great logs. I love the ease of carrying them in the bags.”

Helpful Report

“First-class service, well packaged with speedy delivery, high quality and fair prices”

Helpful Report

Thank you Eric, for your 5 star rating of Logs Online! We are delighted you recommend us for our first-class service, well packaged with speedy delivery, high quality and fair prices. We appreciate your positive review!

“Really poor quality. I'd estimate 50-60% were what I would call actual logs, the rest of the delivery was bits of bark, very tiny bits of wood, just a bit bigger than kindling size. The burning time is not good either, they burn much more quickly than other kiln dried oak logs have purchased. Overall dissapointed for the price and would not buy again.”

Helpful Report

“Lorry arrived on time,the driver was brilliant , with his mini forklift truck he shunted the giant log crate directly into the garage where I was going to stack the timber.”

Helpful Report

“Brilliant Service once again”

Helpful Report

Thank you so much for your 5-star rating of Logs Online! We are delighted that you have had a brilliant service experience with us once again. We are grateful that you are a loyal customer and continue to choose us for your log requirements.

“Prompt and efficient service, pleasant delivery driver, what more do you need ?”

Helpful Report

Thank you very much, Derek, for your 5 star rating of Logs Online! We are so pleased to hear that our prompt and efficient service, as well as our pleasant delivery driver, were to your satisfaction. We strive to provide the best experience and it's encouraging to hear that we succeeded in your case.

“Delivered a day earlier than stated on website but driver was great and delivered the pallet straight into garage. The wood was well wrapped and crate full. The wood burns well in my open fire. Ash is a bit more expensive but worth it. Will order again.”

Helpful Report

Thank you Glenda for your wonderful review and 5 star rating for Logs Online! It sounds like everything went smoothly with your delivery and the wood was in great condition. We're delighted to hear that your open fire burns the wood well and that you'll be ordering from us again. Thank you again for your kind words and support!

“Extremely helpful and a professional service, will definitely use this company going forward”

Helpful Report

Thank you so much, Mike, for the positive review and for giving Logs Online a 5-star rating! We are so glad that you found our service to be extremely helpful and professional - we'll do our best to continue providing an outstanding service going forward. Thank you again!

“The logs seem excellent but the driver insisted he couldn't bring the crate up our drive so I had a two hour job moving them to somewhere that wasn't road side. An oil tanker and moving lorry's have made it on to our drive without complaint.”

Helpful Report

Hi Tom, Thank you so much for your feedback about Logs Online. We are thrilled to hear that you think the logs are great. We are always doing our best to make sure that our customers receive excellent service and make sure they are as satisfied as possible. Any future orders we will ensure they deliver to your house. We really appreciate you taking the time to review us and letting us know your experience. It is so important for us to hear what our customers think. If you ever need help with anything, please reach out to us, we are always happy to help. Thank you again for the review! Sincerely, Logs Online

Logs Online is rated 4.7 based on 1,945 reviews