Logs Online Reviews

Name: Logs Online
Address: International House 307 Cotton Exchange, Liverpool, Liverpool
Rating: 4.71

4.7 Rating 1,912 Reviews

94 %

of reviewers recommend Logs Online

4.7

Based on 1,912 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Logs Online:

Welcome to Logs Online - Your Trusted Source for Quality Firewood in the UK

At Logs Online, we are passionate about providing top-notch firewood solutions to our valued customers across the UK. As an e-commerce business specializing in firewood, we understand the importance of reliable, high-quality fuel for your fires, stoves, pizza ovens, and more. With a strong commitment to customer satisfaction, sustainability, and convenience, we have become a trusted name in the industry.

Our mission is simple: to offer premium firewood products that deliver exceptional performance, while also ensuring responsible sourcing and environmental stewardship. We go the extra mile to bring you the finest selection of kiln dried hardwood logs, ensuring optimal moisture content and maximum heat output.

What sets us apart is not just the quality of our products, but also the level of service we provide. With our user-friendly online platform, you can easily browse, select, and order your preferred firewood products from the comfort of your home. Our secure and efficient delivery service ensures that your logs arrive promptly and in perfect condition.

We take pride in our sustainable practices and are actively involved in initiatives such as One Tree Planted, where we contribute to reforestation efforts with every firewood order placed. Additionally, our commitment to meeting environmental standards is exemplified by our compliance with the DEFRA 'Ready to Burn' mark, ensuring our logs are clean-burning and environmentally friendly.

Whether you're looking to create a cozy ambiance in your home, enjoy outdoor cooking with a pizza oven, or simply need a reliable fuel source for your stove, we have the perfect firewood options to suit your needs. Our extensive range of products, including kiln dried hardwood logs, kindling, and firelighters, are carefully selected and sourced from reputable suppliers who share our values.

Visit Website

Phone:

03332203413

Email:

sales@logsonline.co.uk

Location:

International House 307 Cotton Exchange,
Liverpool
Liverpool
l39lq

Logs Online 5 star review on 22nd February 2025

Sheila

Logs Online 5 star review on 22nd October 2024

Alex M

Logs Online 5 star review on 29th September 2024

Christopher

Logs Online 5 star review on 14th May 2024

Julian

Logs Online 5 star review on 25th October 2023

Orlando C

Anonymous

Anonymous // 01/01/2019

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“Logs on line have delivered to me for 3 years now & the wood quality is perfect for my log burner. I order a pallet which causes the delivery men some challenges because I have a stone driveway, despite me explaining this every time on the order form. My only complaint (as such) is that I specifically asked if I could arrange a delivery date (to which the answer was yes) but the delivery was sent out anyway... order date 25/08, email confirmation of DISPATCH date 27/09 followed by a telephone message telling me the driver was unable to make the delivery on 28/09.... my request was for September (29/09). "Luckily" the driver got held up or both of us would've been really inconvenienced. Not sure if the log peoples delivery option is faulty, or if the transport people were given the wrong information but there is an obvious lack of communication somewhere - my invoice clearly states the requested delivery date. Happened last year as well, lucky I was home.”

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“Logs are great as expected. Had a but if a glitch with delivery this time where it took 2 days to get from the delivery company to me despite the tracking updating every hour. First time Thais happened so I’ll let them off. Kevin from customer services was excellent and on the case immediately. Will still use logs online as never had a problem with their products.”

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“Well packed and secure with quick delivery. I needed to ask about which logs to buy so I rang them before ordering online. I was given info on all the best types of wood to buy and their ads and disads. Dont forget any relevant discount codes before ordering.”

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“I ordered Birch this time as I still had a lot of oak left over from last year. I am delighted with the price and delighted with the service from logs on line. I have recommended your firm to several neighbours who also have log burners, so if you have any deliveries into the ch65 or ch66 postcodes, then you will know where the recommendations originators.”

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“The logs are absolutely fine. Unfortunately, they were delivered by a man in a curtain sider transit type vehicle with a tail lift and only only a mechanical handler to move the pallet. The handler wasn't man enough to lift the whole pallet so we had to manually unload 25 - 30 nets before we could get the pallet off the vehicle. Good thing I'm fit! Also, the email regarding delivery arrived after the start of the delivery time period. Apart from that.....”

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“Brilliant service. Easy to order and logs were delivered on the date I chose. Would not hesitate to order at some stage in the future.”

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“An efficient and reliable service. Good quality logs too!”

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“Had a great experience the first time I purchased logs so I bought again, however a number of communication issues arose. The logs the second time around were not as good a quality, the majority were very small, so much so, they were more like scrap pieces than logs. The delivery driver was very helpful.”

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“Great service from start to finish. Everything went as planned.”

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“great material”

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“Great price, good quality logs, swift service and friendly delivery guy.”

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“Fantastic logs, burnt really easily but lasted well. Great value and fast delivery. Cannot fault Logs Online!”

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“Very prompt efficient service. Pizza oven (small) logs.”

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“I purchased a regular plus crate of oak which arrived promptly and the quality was great, I would definitely recommend.”

Logs Online 5 star review on 20th July 2025

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“Excellent next day delivery and have already enjoyed a couple of evenings round the fire pit!”

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“Brilliant service, quick delivery, great prices and excellent logs.”

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“Second time ordering from LogsOnline and both times impressed by the quality of the logs and ease of delivery. They are an ideal size for my woodburning stove - not too big a some can be from other suppliers. My local woodyard is cheaper but they just dump the logs in a pile on the drive so have to be stacked immediately. To have the logs delivered securely on a pallet is a godsend and gives time to sort. The delivery driver was friendly and placed the Jumbo pallet exactly where I wanted it. I will always order from LogsOnline now.”

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“Excellent series good quality logs”

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“Quick delivery and very clean logs.”

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“excellence service,prompt, spoke with the staff ,very polite and helpful, thank you,my 2nd purchases and will keep using them”

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Logs Online is rated 4.7 based on 1,912 reviews