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Just Artificial Limited Reviews

4.3 Rating 1,177 Reviews

82 %

of reviewers recommend Just Artificial Limited

Company Reviews

4.3

Based on 1,177 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About Just Artificial Limited:

Leading UK Retailer of Artificial Plants, Replica Trees, Silk Flowers and all related accessories. Established in 2004.

Secure Online and Telephone ordering. WorldWide Delivery. All major Debit and Credit cards taken.

We sell to everyone from the personal home user shopper, offices, hospitality and retail sectors right through to major chains and franchises, businesses, contractors, and multi National companies.

Visit Website

Phone:

01524858888

Email:

sales@justartificial.co.uk

Location:

Upper Offices,Old Grand Garage,Thornton Road
Morecambe
LA4 5PB

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Just Artificial Limited 5 star review on 15th May 2024

Just Artificial Limited 5 star review on 12th April 2024

Just Artificial Limited 5 star review on 25th March 2024

Just Artificial Limited 5 star review on 29th February 2024

Just Artificial Limited 5 star review on 25th January 2024

Just Artificial Limited 5 star review on 6th December 2023

Just Artificial Limited 5 star review on 22nd November 2023

91

Anonymous

Anonymous // 01/01/2019

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“Good communication with the company as the plant we ordered was out of stock. Thet kept us up to date all through the process. The plant is perfect. So much nicer than we expected. Really does look real. Very happy with service and product.”

That's fabulous Rachel, thank you very much for your kind review. We're pleased that you're happy with the product and the service as we aim to keep customers in the loop and resolve any issues quickly.

“I have purchased from you several times and have always been very happy with the products and service. The flowers are always very lifelike, and the carnations which I just bought, are exactly the colour to highlight my new chair. Thank you”

Hi Wendy, thank you for leaving a review! We're extremely pleased to hear your positive feedback on our products and service

“A beautiful arrangement”

Hi Alan, We really appreciate your review and video. Thank you for choosing Just Artificial, we're pleased that we could get the order to you on time too

“I had 3 plants in containers that suffered in the hot, dry weather in June because I was away for over a week and couldn't water them. Unfortunately, they didn't survive! Rather than killing more plants I decided to replace them with artificial ones, and Just Artificial had exactly what wanted. I used a mixture of 3 small plants of different colours in 2 pots and a single large one in the 3rd pot. They look really good - with the colours being shown off by the pale grey slate I've put round them”

Thank you so much for you nice review. We're very glad to have exactly what you needed!

“Prompt delivery, well packed, although one flower head had fallen off during transit... Post Office rough handling, not just Artificials fault. Good quality flowers it must be said also.”

Many thanks for your kind review, we're happy to hear the order was expected and prompt. We find most, if not all flowers heads will go back on to a stem if it falls off in transit as there usually isn't any damage.

“Have now bought a few items from Just Artificial and each one has been exactly as expected - high quality and very realistic! Great service too!”

We're pleased that you keep choosing to shop with us and that each time we have supplied high quality products that you're happy with. We appreciate you taking the time to leave us a review, thank you!

“Excellent and polite service, Vincent was extremely helpful. Product as stated.”

Thank you for your feedback, especially for you to highlight one of our team! That's fantastic to hear as we're always aiming to provide excellent customer service.

“Loved my Roses and Hydrangea -they were very real looking - good quality for the money would recommend to anyone to buy them. Looks brilliant in the hallway of my new Cottage.”

Hi Jane, thank you for your review. It's nice to hear great feedback on our products.

“Dreadful colour”

Hello, I am very sorry to read this about the sweet peas, they are usually praised highly due to their quality and realism. I have dropped you an email to get some more feedback, to help us going forwards.

“My order came & was nothing like flowers & colours advertised, so returning my order, cannot fault this company on replying extra quick to my e mails though and offering a refund”

Hi Sharon, thank you for taking the time to leave us a review. Again, we are very sorry for the mix up with your order. We can assure you this is very rare! We appreciate you highlighting our sales team and their responses, we pride ourselves on good customer service.

“Only 3 stars because the products are fine and customer service is great but the whole service is let down by the delivery company.”

Thank you for your review. We appreciate there were some delivery issues and wholeheartedly apologies for this, we have since taken action with the courier. We're glad that our customer service and products redeemed your experience. We hope to hear from you in the future. All the best!

“Lovely quality, ordered silk plants and the gerberas. Couldn’t get the color I wanted, but customer services were great with alternatives and advice. Still waiting for the Gerberas. Would use them again.”

Just Artificial Limited 5 star review on 31st July 2023

Just Artificial Limited 5 star review on 31st July 2023

Just Artificial Limited 5 star review on 31st July 2023

Just Artificial Limited 5 star review on 31st July 2023

Thank you for your nice review and for sharing some photos of the products in situ! We're glad we could help.

“Lovely flowers delivered on time. Reliable and quality.”

Thank you for your review. We're pleased to hear you're happy with your order!

“The plants are not what I expected. They are too small.”

Hello, thank you for your review. I'm sorry that you found the products too small, our website displays the heights of each product. If you feel like we could add some extra information to help future customers, please let us know. I hope that the size didn't take away from the quality of the itens.

“Order was delayed but was kept informed by email what was happening,delay not company's fault. I informed them of my upcoming holiday and they arranged for delivery when I returned. Professional 1st class company will absolutely Order again.”

Thanks Mary, we appreciate you taking the time to leave a review. We're sorry again for the delay but are glad we could sort it out for you in the end.

“Fantastic friendly service from the team to help select the type / colour of the artificial grass giving also advice on my base preparation. Top quality product on arrival, very impressed.”

Hi Steven, thank you very much for your review. We're glad to hear you're happy with the quality of the products and that our sales team could assist you.

“I am really happy with the product that I order and with the communication I reeived. Thank you :-)”

Thank you very much, I'm glad to hear you liked your ivy trail!

“Delighted with purchase, super quality realistic crocus. Thank you!💜”

Thank you Daisy! We're glad to hear you like the Crocus bush.

“Very poor delivery times but still advertising trees when out of stock. But when we got the trees they are very good realistic, they look nice and we are happy with them, I would use again if there delivery was better or just advertising there’s a slight delay , can’t fault the actual products”

Hi Mark, thank you for leaving an honest review, we appreciate it. We agree that currently our lead times aren't as fast as usual but unfortunately that is down to delayed shipments that we are unable to control. This is something that should be resolved asap though and normal business will resume! The products are still advertised because they're available for us to purchase/produce, just not for immediate dispatch. Our product pages always display a message stating how many days it will be before a product can be dispatched. I'm very pleased to hear that the products themselves were well received and that you're happy with them. I hope that my reply can offer some clarity on the reason for the delay in receiving your order.

“Beautiful yukka plants. So realistic abd elegant. Very happy indeed”

Thank you Angela, that's great to hear!

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Just Artificial Limited is rated 4.3 based on 1,177 reviews