Just Artificial Group Ltd Reviews

Name: Just Artificial Group Ltd
Address: Upper Offices,Old Grand Garage,Thornton Road, Upper Offices,Old Grand Garage,Thornton Road, Lancashire
Rating: 4.29

4.3 Rating 1,185 Reviews

81 %

of reviewers recommend Just Artificial Group Ltd

Company Reviews

Metrics

Info

4.3

Based on 1,185 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About Just Artificial Group Ltd:

Leading UK Retailer of Artificial Plants, Replica Trees, Silk Flowers and all related accessories. Established in 2004.

Secure Online and Telephone ordering. WorldWide Delivery. All major Debit and Credit cards taken.

We sell to everyone from the personal home user shopper, offices, hospitality and retail sectors right through to major chains and franchises, businesses, contractors, and multi National companies.

Visit Website

Phone:

01524858888

Email:

sales@justartificial.co.uk

Location:

Upper Offices,Old Grand Garage,Thornton Road,
Upper Offices,Old Grand Garage,Thornton Road
Lancashire
LA4 5PB

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Just Artificial Group Ltd 5 star review on 15th May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Two parts one was 42 cm the other 35 cm one was blue and the other was lime green. The two have now put in the garden. The bench is red so it looks superb..”

Helpful Report

We're grateful that you took the time to leave us some positive feedback, thank you for reviewing our Algarve planters.

“Excellent faux roses really lovely will definitely buy again”

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Thank you, David! I'm pleased to hear such good feedback on our Simone roses.

“I was looking for a realistic-looking plant for a dark shower room as no real plants have survived lack of light. I bought the trailing ivy and, although I didn't realise it didn't come in a pot, I soon managed to secure in my own pot with some loops of garden wire attached to the bottom of the stem and then covered with a bag of crushed shells I aready had to weigh it down. Looks fantastic!”

Just Artificial Group Ltd 5 star review on 14th November 2023

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Thank you very much for sharing that photo and for your lovely review. You've done a great job with the display! We're pleased to see our product in situ, especially when it looks so good!

“Lovely plant and fast delivery”

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Thank you, Kristine. We're glad to hear that you like your tradescantia trail and that it arived swiftly, as expected!

“Beautiful,very well put together Looks lovely in bathroom”

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Hi Judith, many thanks for your fabulous feedback! We're glad that you like your order.

“Quality of the silk-leaved spider plant I ordered is absolutely superb. Service excellent.”

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Thank you, Eric. We're grateful for your kind feedback!

“Just received my order of silk and artificial flower spray cleaner. I've been looking high and low for this spray as it is so good and Just Artificial were the only place I could get it and it was despatched really quickly. Highly recommend.”

Helpful Report

Hi Dana, thank you for your kind review. It's fantastic to hear you're happy with your order. We always aim to dispatch & deliver as soon as we can so it's great that that benefitted you!

“I'm surprised I've been offered the opportunity to review this business, given that I complained to their customer services (when I finally received an answer) about the state my Garlands arrived in. I ordered 3 Garlands, which were for a customer order. They arrived with broken pinecones, missing berries, and were completely discoloured. As requested, I sent photos of the damage and was offered £2 off per garland. It's a shame, as the website has much to offer, and I have been looking for a new wholesaler, but it's unlikely I will order from here again.”

Helpful Report

Hello, thank you for taking the time to leave us a fair and honest review. First of all, we would like to apologise again for how the products you ordered arrived, we wouldn't expect this to be the case with any order. We appreciate the constructive feedback we receive as it helps us improve our services, hence why we invite all customers to share their experiences - good or bad. However, we do ask that customers contact us first so that we can resolve any problems as reviews are to give feedback on the entire experience. From your voicemail and emails, we weren't aware of any other damage to the items other than the discoloured berries as you hadn't mentioned or included the pine cones being broken in your photos. Therefore, we could only offer so much as a refund. With regards to how the situation was dealt with, I can see that after we missed your call, we responded within 2 hours via email. Each reply to your emails was swift and the refund was offered on the same day. We couldn't have dealt with and resolved that situation any quicker I'm afraid. So I'm sorry that you felt you had to wait to get any correspondence from us. Our team was under the impression you were satisfied with the refund we offered and that the issue was resolved as you accepted the refund. We would have preferred to resolve the issue to your fullest satisfaction first and hopefully have gained a more positive review based on the full experience and outcome. Usually, if an order arrives damaged (in the very unlikely case) we offer to exchange the item(s). Unfortunately, due to the time restraints regarding this order and your need to use the items that weekend, we weren't able to do that on this occasion. If you would like to discuss this further, then we are very happy to hear from you and hopefully resolve this to your satisfaction.

“The artificial ivy leaves look so real. Fantastic purchase. Thank you.”

Helpful Report

“Easy to order, prompt delivery and good quality items. Will use again”

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Hi Aimee, thank you for your kind review. We're pleased to hear your nice feedback and that you'd choose to shop with us again! We really appreciate it.

“Good efficient service, Lovely flowers I am really pleased”

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Thank you for your review, we appreciate your praise for our service and products.

“Beautiful baskets”

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Thank you, Gill. We are pleased to hear you're happy with the baskets!

“Excellent quality, as seen on the picture. Packaging coukd have been better,, more attractive .”

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Hi Laura, many thanks for your review. We appreciate your honest feedback, we'll take that on board for packing future orders. We're glad that the products themselves were well received!

“Very happy, the flowers are lovely and look bright and cheerful on the grave. Better than all the stalks I kept going to , after the deer had had their feast! Thank you”

Helpful Report

Thank you for taking the time to review us, we're glad to see it's a positive one! I hope the deer don't try and eat these, they'll be in for a surprise. It's great that you were able to bring some cheer to what can be a difficult place to visit.

“I have just received my silk begonias and am highly delighted with them, so realistic. I have always had standing baskets but am afraid this year would have been the last - age catching up - and this year the weather has not helped. However, the real yellow orange begonias I set this year have suddenly had a late burst of flower. I tried your silk ones with them and there is very little difference!!! I now have my easy fill baskets ready for next year. Many thanks.”

Helpful Report

Thank you very much for your kind review. We're pleased to hear that our products are a close match!

“We were extremely impressed with these guys. Went above and beyond to be helpful and offer truly tailored advise for our needs. Thank you!”

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Thank you Max, we appreciate your kind feedback.

“Good service . Great flowers”

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We appreciate your kind words Wendy, thank you!

“This is my fourth set of hanging baskets and I can honestly say that they are the best I have seen. Look just like the photos and whilst they aren't cheap, they have lasted well on a south-facing wall -without fading much. I am unable to have real baskets because of the winds but so real-looking, it doesn't much matter. Thank you, Just Artificial.”

Helpful Report

Thank you very much for you kind review. We're extremely grateful that you choose to keep shopping with us and that each time our baskets don't disappoint!

“Product was lovely; dreadful delivery. Evri/Hermes are appalling.”

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Hi Helen, thank you for taking the time to leave us a review, we appreciate it. I'm pleased to hear the you're happy with the planter and it arrived as expected. I'm disappointed and sorry to hear about the delivery itself. If you would like to let us know via email the details and what made it dreadful, we'd be very happy to investigate this further. This helps our future customers received the best service possible and yourself, should you choose to shop with us again. Wishing you all the best.

“The artificial flowers I ordered from you are absolutely beautiful My partner liked them to so he asked me to order another one for his late wife graveside.”

Helpful Report

Thank you for your nice review, we're glad to hear your great feedback. Thank you for choosing to order with us again, we really appreciate it.

Just Artificial Group Ltd is rated 4.3 based on 1,185 reviews