Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 37,962 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 37,962 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 4th January 2025

1913

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve tried many cream for my son to reduce his ichthyosis for the past 14 years but this cream did the job, cleared the skin within 4 weeks. I’m so happy I came across this on google because I’ve tried many dermatologist with no cure.”

Facetheory 5 star review on 27th March 2022

Helpful Report

Posted 3 years ago

“I have been purchasing facetheory products for a good few years now and find them lovely. My only critism is the new packaging - I am decanting my creams into the old glass jars I have from before. Perhaps you would consider re-introducing the jars, even if just as a re-fillable/re-usable item. The new packaging feels more wasteful and the colour scheme is bland and unhelpful.”

Helpful Report

(English) - Posted 2 hours ago

“Facetheory products don't aggravate my oily blemish prone skin but also don't make it too dry like many products for oily skin. I particularly like the Blemicalm Azelaic Acid serum and the Glow C Vitamin Cream cleanser.”

Helpful Report

(English) - Posted 3 hours ago

“Super products that work well”

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(English) - Posted 6 hours ago

“The products work well, i still have to adapt to fragrance of the creams.”

Helpful Report

(English) - Posted 9 hours ago

“nice and well-functioning products, do a good job and leave the skin soft and moisturized.”

Helpful Report

(English) - Posted 13 hours ago

“Please never stop making your products! They are the best and they changed my skin and my appearance! You are the best!”

Helpful Report

(English) - Posted 1 day ago

“Love the quality of the products, skin feels great after using them.”

Helpful Report

(English) - Posted 3 days ago

“No me ha llegado el pedido”

Helpful Report

(English) - Posted 3 days ago

“Excellent products at good price. Delivery is always quick. I have being using Facetheory products for years and I am never disappointed, better results than some high market brands.”

Helpful Report

(English) - Posted 3 days ago

“Je connais Facetheory depuis quelques années. Je n’ai jamais été déçue des produits, sur ma peau sensible. Récemment j’ai fait plusieurs commandes et j’ai eu un souci avec des produits : reçus détériorés, le SVA a toujours été extrêmement réactif et bienveillant. C’est une experience peau et humaine très bonne pour moi :) Je recommande donc sans hésiter.”

Helpful Report

(English) - Posted 3 days ago

“Received your products for Christmas, cleanser, toner day cream and night. After 3 days notice a lovely new face. So ordered more serum, eye cream day/night and a scrub cleanser. I am so please with all the products and will never go back to my old brands.”

Helpful Report

(English) - Posted 4 days ago

“I love Facetheory products. However I really wish they still used the brown glass jars. I do not like the tubes that products come in now.”

Helpful Report

(English) - Posted 4 days ago

Hi Shirley, Thank you so much for your kind words and for being a long-time Facetheory fan! We really appreciate your feedback about our packaging. We switched from glass jars to tubes to make our products lighter, safer for travel, and easier to recycle through standard household recycling. That said, we completely understand that some customers preferred the glass packaging, and we’ll be sure to share your comments with our product team for future consideration. We’re also working on further improvements to our packaging soon,focusing on sustainability and usability, so your feedback couldn’t come at a better time. We’re so glad you’re enjoying the products themselves, and thank you again for taking the time to share your thoughts. Thanks Facetheory Team

Posted 4 days ago

“Has improved the refinement of my skin and I am really old!”

Helpful Report

(English) - Posted 4 days ago

Hi Maureen, Thank you so much for sharing this lovely feedback! We’re thrilled to hear you’ve noticed an improvement in your skin’s refinement. It’s never too late to see great results. We really appreciate you taking the time to let us know how well it’s working for you. Thanks Facetheory Team

Posted 4 days ago

“I have been using the facial moisturiser for a few months now, I really think it works well and I love the smell of grapefruit too. It is so good that I have made sure to get multiple tubes so I can keep one in my dopp kit and at home.”

Helpful Report

(English) - Posted 4 days ago

Hi Marc, Thank you so much for sharing your feedback! We're delighted to hear that you’ve been enjoying the facial moisturiser and that the grapefruit scent has become part of your routine. It’s great to know you love it enough to keep a tube on hand wherever you go, that truly means a lot to us. Thanks for being such a loyal supporter! Thanks Facetheory Team

Posted 4 days ago

“Using three products regularly. My skin looks and feels so much better. Even having no makeup days!”

Helpful Report

(English) - Posted 5 days ago

Hi Grace, We’re so happy to hear that you’re loving your routine and seeing such great results! It’s amazing when your skin feels good enough for no-makeup days, that’s exactly what we aim for. Thanks for sharing your experience . Thanks Facetheory Team

Posted 5 days ago

“ME ENCANTA EL SERUM DE VITAMINA C NUNCA FALTA EN MI CASA.”

Helpful Report

(English) - Posted 5 days ago

Hola Anita ¡Muchísimas gracias por tu comentario! Nos alegra mucho saber que nuestro sérum de vitamina C es imprescindible en tu rutina. ¡Gracias por confiar siempre en nosotros! Facetheory Team

Posted 5 days ago

“Facetheory product is one of the leading products in the market. My daughter introduced me to their serum over 10 years ago and I never for one day regret my decision to buy their products. The only thing is their products have become quite expensive over the years”

Helpful Report

(English) - Posted 6 days ago

Hi Anota, Thank you so much for your lovely review and for being with us for over a decade, that truly means the world to us! We’re so happy to hear you were introduced to Facetheory through your daughter and that our serum has remained a part of your routine all these years. We understand your concern about pricing and nwe work hard to keep our products as affordable as possible while continuing to use high-quality, effective ingredients and sustainable packaging. Your loyalty and feedback are incredibly valuable, and we’ll make sure it’s shared with our team. Thanks Facetheory Team

Posted 5 days ago

“I use the eye creams as have sensitive eyes. The Products ordered arrived quickly and very pleased.”

Helpful Report

(English) - Posted 6 days ago

Hi, Thanks so much for your lovely feedback! We're thrilled to hear your order arrived quickly and that our eye creams work well for your sensitive eyes. It’s great to know you’re pleased with the results, thank you for choosing us! Thanks Facetheory Team

Posted 5 days ago

“Absolutely love all the products from this company.”

Helpful Report

(English) - Posted 6 days ago

Hi Cheryl, Thank you so much for your lovely review! We're thrilled to hear you’re loving our products and truly appreciate your continued support. It means a lot to our whole team. Thanks Facetheory Team

Posted 5 days ago

“The products are fantastic, work well and my skin is so much better for it. However the website is awful. It isn't set up to work on a phone. On a lap top, bits don't work, I couldn't place my order, I can't reorder items even though it looks like I should be able to. In the end I needed to contact the help desk and use incognito mode to buy the products I wanted. It has really put me off using your products again.”

Helpful Report

(English) - Posted 6 days ago

Hi, Thank you so much for your kind words about our products. We’re delighted to hear they’ve made such a positive difference to your skin. We’re really sorry, though, for the frustration you had with our website. That’s not the experience we want for anyone, and we appreciate you taking the time to share such detailed feedback. Our team is already looking into the issues you mentioned, including mobile navigation and the reorder function, to make sure browsing and checkout are much smoother. Thank you again for persevering and for bringing this to our attention. Feedback like yours helps us improve. Thanks Facetheory Team

Posted 5 days ago

Facetheory is rated 4.7 based on 37,962 reviews