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Facetheory Reviews

4.7 Rating 37,679 Reviews
95 %
of reviewers recommend Facetheory
4.7
Based on 37,679 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Facetheory Reviews
Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

Write Your review

Facetheory 5 star review on 4th January 2025
Lorna W
Facetheory 5 star review on 7th October 2024
Rachel Y
Facetheory 5 star review on 20th September 2024
Constantine N
Facetheory 4 star review on 19th August 2024
Ibironke I
Facetheory 5 star review on 18th July 2024
Linda T
Facetheory 5 star review on 19th June 2024
Louise S
Facetheory 5 star review on 14th June 2024
Jodie N
1913
Anonymous
Anonymous  // 01/01/2019
Ottimi prodotti
Helpful Report
(English) - Posted 1 week ago
I like it . But is a little oily for me.
Helpful Report
(English) - Posted 1 week ago
I like that it’s fragrance free and easy to apply. I do t care for how it makes my face a bit sticky. But as soon as I cover it up with makeup or powder, the stickiness is gone. Time will tell if this is a good moisturizer for me.
Helpful Report
(English) - Posted 2 weeks ago
Lovely cream cleanser with a subtle scent of mandarin. Takes off makeup and cleans my skin without any issues . I like the ingredients no nasties and the tube will last me a couple of months so value for money I usually use a balm cleanser for my menopausal skin so this is new to me but the ethos and marketing grabbed my attention so fingers crossed I will be looking at other products in the range
Helpful Report
(English) - Posted 2 weeks ago
The texture of the products felt nice and once used the cleanser but come 10am, my face was shiny and oily. It also made me break out. I have acne and oily skin and this didn’t help me so stopped using.
Helpful Report
(English) - Posted 3 weeks ago
I’ve always been very pleased with my Facetheory products including the ones I purchased recently. I would have bought more items but so many were out of stock which was disappointing . But thanks anyway.
Helpful Report
(English) - Posted 3 weeks ago
Excellent always buying
Helpful Report
(English) - Posted 3 weeks ago
I like the feel of the cream on my fave, and sinks in quiet quickly, hope this helps with my redness, tried countless potions and lotions before, this is only day 2 of using, so will update more soon
Helpful Report
(English) - Posted 4 weeks ago
I love the products, but not happy with the change of containers for the creams as they are not recyclable. Please go back to the glass pots
Helpful Report
(English) - Posted 1 month ago
Good value, but high quality, creams lovely on skin
Helpful Report
(English) - Posted 1 month ago
Been using it for a few days, don’t really amazing results yet. But my skin does really feel good after using it, would definitely recommend.
Helpful Report
(English) - Posted 1 month ago
Habe vorher ca 5 Jahre lang Ku gglück genutzt und bin aufgrund der nicht plausiblen Preissteigerungen mit zeitgleich teils kleineren Abpackungen auf der Suche nach Alternativen gewesen. Bei Facetheory hab ich dann den Versuch gewagt. Was soll ich sagen? Ich werde 43 Jahre alt und meine Haut war noch nie so gut! Ich habe keine Probleme mehr mit trockenen Stellen und sie fühlt soch viel samtiger an. Werde dabei bleiben.
Helpful Report
(English) - Posted 1 month ago
Love the products. Miss the old packaging and reward points Skin has been mostly acne free since using produces (cystic acne at 51)
Helpful Report
(English) - Posted 1 month ago
Love the products and have really helped my skin issues. I had pustular rosacea when I started using them and this has completely cleared up with only a mild outbreak occasionaly. My only issue is with the foaming gel facewash. The formula was changed and made unfragranced. So now is not actually unfragranced but has a very unpleasant smell, which others have commented on. Would be better to have an option for both like you do on other products.
Helpful Report
(English) - Posted 1 month ago
Hi Rhiannon, Thank you so much for your thoughtful feedback and for sharing your experience with our products. We're delighted to hear that they've helped clear up your pustular rosacea and improved your skin issues. We appreciate you highlighting your concern about the foaming gel facewash. We understand that the change to an unfragranced formula has affected your experience, and we're sorry to hear about the unpleasant scent. Please know that we are already looking into ways to improve this formula, and your suggestion for offering both fragranced and unfragranced options—like we do with other products—is very helpful. Your feedback is invaluable as we continue to refine our range to better meet your needs. Thank you for helping us improve! Facetheory Team
Posted 1 month ago
Me encanta todos los productos!! Hay mucho cuidado con las formlaciones. No le pongo 5 por los precios, últimamente han subido y no hay muchas ofertas
Helpful Report
(English) - Posted 1 month ago
Globalement les produits sont bons notamment les nettoyants Juste un bémol pour le sérum n20 très cher et pour le moment je ne vois pas de différence
Helpful Report
(English) - Posted 1 month ago
I miss the glass containers!
Helpful Report
(English) - Posted 1 month ago
I ordered the Retinal and the face mist - love the retinal serum but the face mist comes out far too wet when all you want is to mist it. Toners do not normally come in spray bottles therefore this should be more of a mist the fact that it is in a spary bottle. Thanks Tessa Fortescue
Helpful Report
(English) - Posted 2 months ago
Products are good; but haven't seen any visible results till yet. I am using it since last years.
Helpful Report
(English) - Posted 2 months ago
Serum a la vitamine très concentré
Helpful Report
(English) - Posted 2 months ago
Facetheory is rated 4.7 based on 37,679 reviews