facetheory Reviews

Name: facetheory
Address: 145-147 St John Street, London
Rating: 4.71

4.7 Rating 36,362 Reviews

95 %

of reviewers recommend facetheory

4.7

Based on 36,362 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

07961785402

Email:

help@facetheory.com

Location:

145-147 St John Street
London
EC1V 4PW

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facetheory 5 star review on 29th April 2024

Victoria Navarro

facetheory 5 star review on 24th April 2024

Mrs S McNab

facetheory 5 star review on 18th April 2024

Esther Farat

facetheory 5 star review on 5th April 2024

Rachel Youds

facetheory 5 star review on 28th March 2024

Danijela Culi

1904

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rapide, bon prix bon produit”

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Posted 2 weeks ago

“I purchased three natural oils and so far I am very happy with them. They arrived in perfect packaging condition, all three bottles were sealed. Delivery was fast too.”

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Posted 2 weeks ago

“Good product that is easy to use and not greasy”

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Posted 2 weeks ago

“Excellent cream. Mild and refreshing fragrance, doesn't stick on skin, has a matted effect and suits all skin types. Will definitely purchase again!”

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Posted 2 weeks ago

“Quick delivery”

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Posted 2 weeks ago

“Je suis désolée mais je ne suis pas convaincue de l'efficacité de vos produits... Vous pourriez utiliser du vrai rétinol encapsulé dans un flacon airless, ou du vrai ascorbic avid en vitamine C ça serait bcp mieux”

Helpful Report

Posted 2 weeks ago

Bonjour Cindy, Merci pour votre avis. Notre sérum Supergel Pro contient 3 % de rétinoïde encapsulé, ce qui équivaut à 0,3 % de rétinol pur. Cela n’a l’air de rien, mais le rétinoïde encapsulé est plus stable et efficace, car il a la facilité de se déplacer et de cibler les cellules de la peau là où il est le plus bénéfique et est donc plus puissant que le rétinol normal. Il est conditionné dans un flacon en verre ambré avec compte-gouttes qui protège les actifs des rayons UV. L'acide éthylascorbique est considéré comme une forme de vitamine C plus stable et plus efficace que l'acide L-ascorbique. Il peut mieux pénétrer dans la peau et être converti en vitamine C active, offrant des bienfaits antioxydants, stimulant le collagène et éclaircissants pour la peau. Pour toute question future, veuillez nous contacter via help@facetheory.com. Merci Facetheory

Posted 2 weeks ago

“Easy to order! Quick to deliver!”

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Posted 2 weeks ago

“Depuis 3 mois j'utilise le sérum anti taches sur le visage et sans aucun résultat. Je suis déçue”

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Posted 2 weeks ago

Bonjour, Merci pour votre retour et je suis désolé d'apprendre que le produit n'a pas répondu à vos attentes. Si, pour une raison quelconque, vous n'êtes pas entièrement satisfait d'un achat facetheory et ne remarquez aucune amélioration visible de votre peau dans les 365 jours, envoyez-nous simplement un e-mail à help@facetheory.com pour un échange ou un remboursement gratuit. Merci Facetheory

Posted 2 weeks ago

“Excellent product, highly recommend.”

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Posted 2 weeks ago

“Ich habe meine Bestellung noch nicht bekommen. Irene Glassner”

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Posted 2 weeks ago

Hallo Irene, Es tut uns leid, dass Sie Ihre Bestellung noch nicht erhalten haben. Es hat immer Priorität, unseren Kunden ein nahtloses Erlebnis zu bieten, und es tut uns leid, dass wir dabei versäumt haben. Ich habe den Kundenservice gebeten, dies für Sie zu prüfen und sich per E-Mail mit Ihnen in Verbindung zu setzen. Danke, Facetheory-Team

Posted 2 weeks ago

“Used lots of products which are very good, ones that didn't agree with me I got refund on no quibbling about it. Normally stock up when on offer.”

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Posted 2 weeks ago

“I am very satisfied with the customer service. I have recently been unexpectedly obliged to pay crossborder taxes but I have been given an explanation and a rapid procedure in order to be reimbursed (ongoing).”

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Posted 2 weeks ago

“Great quality product, I've been using Facetheory for 3 years now, with good results. However, the price has increased significantly lately.”

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Posted 2 weeks ago

“Good products, anallergic, delicate, smooth, good results”

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Posted 2 weeks ago

“amazing experience every time ! I ve been usign them products for years and they are super efficient plus best quality price deal on the market ! Tks Facetheory”

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Posted 2 weeks ago

“J'adore ces produits. Je suis fan .”

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Posted 2 weeks ago

“Just using for ten days and not seen any difference yet, but I'll persevere. Thrilled not to have had any adverse reactions which is nice. Thank you”

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Posted 2 weeks ago

“Je suis vraiment contente,j’ai acheté deux fois et je suis sûre que je reviendrai”

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Posted 2 weeks ago

“Great products. Was looking for something cruelty free to help with a skin condition and facetheory products helped. They are now part of my daily rotation!”

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Posted 2 weeks ago

“Great product, applies well and works amazingly. Super good finish.”

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Posted 2 weeks ago

facetheory is rated 4.7 based on 36,362 reviews