Login
Start Free Trial Are you a business? Click Here

Facetheory Reviews

4.7 Rating 38,228 Reviews
94 %
of reviewers recommend Facetheory
Company Reviews Product Reviews
92,430
 Metrics Info
4.7
Based on 38,228 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
99%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email
Read Facetheory Reviews
Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

Write Your review

Facetheory 5 star review on 25th February 2026
Eva B
Facetheory 5 star review on 4th January 2025
Lorna W
Facetheory 5 star review on 7th October 2024
Rachel Y
Facetheory 5 star review on 20th September 2024
Constantine N
Facetheory 4 star review on 19th August 2024
Ibironke I
Facetheory 5 star review on 18th July 2024
Linda T
Facetheory 5 star review on 19th June 2024
Louise S
1914
Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
MRS N A
Verified Buyer
“The products didn’t seem to suit my skin and were quite greasy - they didn’t live up to the description and maybe just not for me”
Helpful Report
(English) - Posted 2 months ago
Hi there, Sorry to hear the products didn’t suit your skin and felt greasy for you. We appreciate you sharing your experience. If you’d like, you can tell us a bit more about your skin type and routine so we can help suggest options that might be a better fit. Thanks Facetheory Team
Posted 2 months ago
Rugile B
Verified Buyer
“Absolutely incredible! No other words . Only used my products for 2 weeks but already huge improvement and looks like I've done best choice so far choosing to invest in.my skin care routine.. the best products I've purchased so far .I habe full bundle and can honestly say best product and very reasonable price for the quality u get. 10/10 . Really recommend”
Helpful Report
(English) - Posted 2 months ago
Hi Rugile, Wow so glad to hear you’re seeing such amazing results in just two weeks! It’s fantastic that you’re happy with your bundle and the value you’re getting. If you have any questions or want tips as you continue, we’re here to help. Thanks Facetheory Team
Posted 2 months ago
Jacinta L
Verified Buyer
“I have just begun to use your products as recommened by a friend. so far I am very pleased. The night cream makes my sin feel very soft and moistured. I love the simple packaging and ease of application. Thank you.”
Helpful Report
(English) - Posted 2 months ago
Hi Jacinta, Thank you so much for sharing your experience! We’re glad to hear the night cream is leaving your skin feeling soft and moisturised, and that you’re enjoying the simple packaging and easy application. If you ever have questions or want tips for your routine, we’re here to help. Thanks Facetheory Team
Posted 2 months ago
Sophie M
Verified Buyer
“I prodotti Facetheory sono sempre una garanzia.”
Helpful Report
(English) - Posted 2 months ago
Ciao Sophie, Grazie di cuore per le tue parole! Siamo felici che i nostri prodotti siano una garanzia per te. Se vuoi consigli o aiuto per una routine personalizzata, siamo qui. Merci, Team Facetheory
Posted 2 months ago
Carolyn H
Verified Buyer
“I said earlier that I have not received my order. I just happen to see it this morning. I’m sorry about that. It came very late. I’m satisfied now. And I will order in the future. Thank you so very much”
Helpful Report
(English) - Posted 2 months ago
Hi Carolyn, Thanks for letting us know. We’re glad to hear you received your order and are satisfied. Sorry for the late delivery, and we appreciate you choosing us again in the future. If you need anything else, we’re here to help. Thanks, Team Facetheory
Posted 2 months ago
Kerrie S
Verified Buyer
“Love these products! I have very dry skin and these are amazing”
Helpful Report
(English) - Posted 3 months ago
Hi Kerrie, So happy to hear our products are amazing for very dry skin! If you ever want recommendations or tips to tailor your routine, we’re here to help. Thanks, Team Facetheory
Posted 2 months ago
Heather R
Verified Buyer
“This is the first Facetheory order I have placed & it won’t be the last. My skin was feeling irritated & puffy due to allergies etc… I used the ectoin serum & the next morning my skin felt & looked so much better. Very soothing & hydrating. Also love the night cream, just what my extremely dry skin needs. Shipping was great , definitely ordering again.”
Helpful Report
(English) - Posted 3 months ago
Hi Heather, Thank you so much for sharing your experience! We're delighted to hear that the Ectoin Serum helped calm and soothe your irritated, puffy skin so quickly, especially when dealing with allergies. It's also wonderful to know that the night cream is providing the rich hydration your dry skin needs. We're thrilled that your first Facetheory order has been such a positive experience, from the products themselves to the shipping service. Thank you for choosing us, and we look forward to being part of your skincare routine for many more orders to come! Thanks, Facetheory Team
Posted 2 months ago
Claire W
Verified Buyer
“Been using face theory since 2020 & consistently re-purchased for myself & as presents as I love it!”
Helpful Report
(English) - Posted 3 months ago
Hi Claire, Thanks so much for being with us since 2020! We’re thrilled to hear you consistently repurchase and enjoy our products. Your support means everything to us. If there’s anything we can do to make your experience even better (new favorites you want to try, gifting tips, or skincare advice), just let us know — we’d love to help. Thanks, Facetheory Team
Posted 3 months ago
Tariq H
Verified Buyer
“I've been using the products for years and my skin couldn't be happier :)”
Helpful Report
(English) - Posted 3 months ago
Hi Tariq, Thanks so much for taking the time to share this—delighted to hear your skin is happier with Facetheory after years of using our products. Thanks, Team Facetheory
Posted 3 months ago
Anonymous
Verified Buyer
“I really love the products - very kind to my sensitive skin, they last ages and I feel my skin is much clearer and happier when I'm doing this routine. My only criticism is the packaging. I waste loads of eye cream because so much squirts out when you take the lid off. I end up having to decant it into a glass pot. And the face scrub and cleanser tubes with the foil seals have no obvious way to pierce them!”
Helpful Report
(English) - Posted 3 months ago
Hi there, Thanks so much for your kind words about the products and for sharing the packaging feedback. We’re glad our range suits your sensitive skin and routine, and we’ll pass your comments about the eye cream dispensing and foil-sealed tubes to the team. Thanks, Team Facetheory
Posted 3 months ago
James L
Verified Buyer
“The scent is awful. Smells like bacon crisps.”
Helpful Report
(English) - Posted 3 months ago
SIMONE K
Verified Buyer
“Probably the best products I have ever used. I have very oily skin and extremely sensitive to almost everything. Facetheory has been a complete game changer.”
Helpful Report
(English) - Posted 3 months ago
Hi Simone, Thank you for sharing your experience. We’re thrilled Facetheory has been a game changer for you, especially with sensitive and oily skin. Thanks Facetheory Team
Posted 3 months ago
Anna S
Verified Buyer
“I like the product but was disappointed that it said on the website when I ordered it that it was mandarin rather than sweet almond oil. Although it does say mandarin in the ingredients half way down the list). I have had the mandarin product in the past which I absolutely loved as did my daughter & granddaughter. The almond oil is fine but we all much preferred the mandarin one. Glad you've changed the top!”
Helpful Report
(English) - Posted 3 months ago
Hi Anna, Thanks for sharing your experience. We’re sorry there was confusion about the mandarin vs almond oil the ingredients listing can be easy to miss. We’re glad you’ve found the almond oil fine, though we understand the preference for the mandarin version. We’ve noted your feedback about how the product is presented on the website and will pass it along. Thanks Facetheory Team
Posted 3 months ago
Clare W
Verified Buyer
“Lovely product, very gentle. Packaging eco-friendly too. My only suggestion would be that the writing on the tubes is quite small, especially for an older person with poorer site Definitely will keep buying”
Helpful Report
(English) - Posted 3 months ago
Hi Clare, Thank you for sharing your experience. We’re glad you find the product lovely and the packaging eco-friendly. We’ve noted your comment about the writing on the tubes being small and will pass that along. Thanks Facetheory Team
Posted 3 months ago
Tess B
Verified Buyer
“My daughter and I use Facetheory and love it! We were also really delighted to get a free gift with our last order.”
Helpful Report
(English) - Posted 3 months ago
Hi Tess, Thank you for sharing your experience. We’re glad you and your daughter love Facetheory. Thanks Facetheory Team
Posted 3 months ago
Jane A
Verified Buyer
“I ordered the wrong strength product. I tried to cancel the order 5 minutes after so I could purchase the correct one but it would not allow me. It has arrived but it’s just the inconvenience of it all”
Helpful Report
(English) - Posted 3 months ago
Hi Jane, I’m sorry to hear about the mix‑up with the strength and the trouble canceling it. That sounds frustrating, and we understand the inconvenience of receiving the wrong item. If you’d like, you can reach out to our support team to review the options for your order. Thanks Facetheory Team
Posted 3 months ago
Anonymous
Verified Buyer
“Love these products. I've already gifted to friends and family”
Helpful Report
(English) - Posted 3 months ago
Hi there, Thank you for sharing your experience. We’re glad you’re loving the products and that you’ve already gifted them to friends and family. Thanks Facetheory Team
Posted 3 months ago
Madeline B
Verified Buyer
“Love facetheory. My skin looks amazing since using their products.”
Helpful Report
(English) - Posted 3 months ago
Hi Madeline, Thank you for sharing your experience. We’re glad you’re enjoying Facetheory and that your skin looks amazing. Thanks Facetheory Team
Posted 3 months ago
Charlotte T
Verified Buyer
“I have a few favourites from Facetheory that I love and buy on repeat. The customer service is also excellent!”
Helpful Report
(English) - Posted 3 months ago
Hi Charlotte, Thank you for sharing your experience. We’re glad you have favorites you love and that you’ve had a positive experience with our customer service. Thanks Facetheory Team
Posted 3 months ago
Heike K
Verified Buyer
“Nehme Facetheory schon einige Zeit und bin damit sehr zufrieden”
Helpful Report
(English) - Posted 3 months ago
Hallo Heike, Danke, dass du deine Erfahrung teilst. Es freut uns zu hören, dass du Facetheory schon einige Zeit nutzt und damit sehr zufrieden bist. Thanks Facetheory Team
Posted 3 months ago
Facetheory is rated 4.7 based on 38,228 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request