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facetheory Reviews

4.7 Rating 37,566 Reviews
95 %
of reviewers recommend facetheory
Company Reviews Product Reviews
90,357
 Metrics Info
4.7
Based on 37,566 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read facetheory Reviews
Visit Website

Phone:

07961785402

Email:

help@facetheory.com

Location:

20-22 Wenlock Road,
London
London Borough of Hackney
N1 7GU

Write Your review

facetheory 5 star review on 4th January 2025
Lorna W
facetheory 5 star review on 7th October 2024
Rachel Y
facetheory 5 star review on 20th September 2024
Constantine N
facetheory 4 star review on 19th August 2024
Ibironke I
facetheory 5 star review on 18th July 2024
Linda T
facetheory 5 star review on 19th June 2024
Louise S
facetheory 5 star review on 14th June 2024
Jodie N
1913
Anonymous
Anonymous  // 01/01/2019
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Mariia S
Verified Buyer
“Sehr gute Cremequalität. Zieht schnell ein, die Haut ist weich und zart.”
Helpful Report
(English) - Posted 3 weeks ago
Bérénice M
Verified Buyer
“Le démaquillant n'enlève même pas le mascara classique.”
Helpful Report
(English) - Posted 3 weeks ago
Chrystele B
Verified Buyer
“Produits avec des résultats impressionnants et des concentrations d’actifs inégalées sur le marché surtout avec ces prix très avantageux. Livraison parfaite. Suis fan”
Helpful Report
(English) - Posted 3 weeks ago
Silvia E
Verified Buyer
“Für meine Haut genau das Richtige. Danke!”
Helpful Report
(English) - Posted 3 weeks ago
NUALA C
Verified Buyer
“I have been using facetheory for 2 years and am pleased with all the products I use in the range”
Helpful Report
(English) - Posted 3 weeks ago
Ruth B
Verified Buyer
“Have used Facetheory products for a long time and wouldn't use anything else.”
Helpful Report
(English) - Posted 3 weeks ago
Cynthia S
Verified Buyer
“I really can't review the product I just purchased because obviously I would need a bit more time; but as far as Facetheory's customer service goes, I have absolutely no complaints. They immediately answered on live chat a question I had before purchasing regarding retinal strength and several days after purchasing, I sent an e-mail regarding the delivery date which was very promptly and kindly answered. So far, so good.”
Helpful Report
(English) - Posted 4 weeks ago
SCOTT J
Verified Buyer
“The Glow-C Daily Moisturiser SPF 30 is absorbs quickly into your skin, even though it has a thick and creamy consistency.”
Helpful Report
(English) - Posted 4 weeks ago
Anonymous
Verified Buyer
“Love the product - HATE THE NEW STUPID PACKAGING. It is difficult to screw the lid on and off, there is waste because it flys out and end up getting too much out. It looks ugly and has to be put in a put as can’t stand upright on a shelf. Can’t use all the product as once you get to the second half of the tube you start getting bits of the inside of the tube mixed in with the cleanser. I never leave reviews but I do not understand why you got rid of the glass jars. I’d even pay more to have the jars back. Please sort it out!!! Also noticed you have deleted comments from your instagram that say the same thing, act on the feedback !!!”
Helpful Report
(English) - Posted 4 weeks ago
Hi, Thank you so much for taking the time to share your honest feedback. We’re thrilled to hear you love the product itself, but we’re truly sorry to hear that the new packaging has caused frustration. Your experience with the lid, product dispensing, and packaging design is important to us, and we completely understand how these issues can impact your enjoyment. We want you to know that your concerns about the packaging have been heard loud and clear. The decision to move away from glass jars was made with sustainability and safety in mind, but it’s clear that the current design isn’t meeting everyone’s needs. We’re actively reviewing all customer feedback-including yours-to explore improvements and potential alternatives that balance functionality, aesthetics, and environmental responsibility. Regarding the Instagram comments, we appreciate you bringing this to our attention. We strive to maintain an open and respectful dialogue with our community and will ensure all voices are acknowledged and considered moving forward. Please feel free to reach out directly at help@facetheory.com if you’d like to share more details or if there’s anything else we can do to assist you. Your satisfaction is very important to us, and we hope to regain your confidence with future updates. Thank you again for your valuable input and for being a loyal customer. Facetheory Team
Posted 3 weeks ago
Patricia H
Verified Buyer
“It's an amazing moisturiser, my skin has never been better, wish Facetheory had been around in my younger days. Would not use any other brand, skin is soft and smooth.”
Helpful Report
(English) - Posted 4 weeks ago
Anonymous
Verified Buyer
“Really happy with my Facetheory products. I bought both the vitamin c serum and vit c spf moisturiser and both leave my skin feeling so silky and smooth. I apply it as a base before make up primer and foundation, and my make up goes on really well after. I almost didn’t buy facetheory due to the reviews about the new metal packaging, however im so glad I did. It’s been a month and the packaging looks brand new!”
Helpful Report
(English) - Posted 4 weeks ago
Nicole J
Verified Buyer
“Good product works well with my skin”
Helpful Report
(English) - Posted 1 month ago
Anonymous
Verified Buyer
“Effective Squalane Body Oil. Excellent Quality in Glass bottle with glass droppers. Used on damp skin this product is gentle and moisturising. Great Value, Fast Delivery”
Helpful Report
(English) - Posted 1 month ago
Sarah V
Verified Buyer
“I’m be been using Facetheory for a few years now and really like these products. I’d like a bit more info about how to use some of the products, not really sure what a serum really is, so more education for those of us not in the know would be amazing! I really wish the colour coding could come back even if it’s just the text in a different colour, I’ve ended up writing on with a marker pen which is day/night cream as the amount of times I’ve lost count of the amount of times I’ve put the wrong one on by mistake! I really do hope that my local council does recycle the tubes, but have some concerns that they do not, I was more confident that the old glass jars were recycled, but understand that these weigh less and are probably cheaper to manufacture.”
Helpful Report
(English) - Posted 1 month ago
Hi Sarah, Thank you so much for your thoughtful review and for being a loyal Facetheory customer over the years! We’re delighted to hear you enjoy our products and appreciate your feedback on product education and colour coding-these are areas we’re actively looking to improve. Regarding your concerns about recycling our aluminium tubes: you’re absolutely right that not all local councils currently accept aluminium tubes in household recycling. If this is the case where you live, we encourage you to drop off your empty tubes at your nearest beauty product recycling point. The British Beauty Council has created an interactive map to help you find your closest location- just visit: https://britishbeautycouncil.com/recycling-points/. We’re committed to making our packaging as sustainable as possible, and while aluminium is lightweight and infinitely recyclable, local recycling capabilities can vary. Thank you for your dedication to recycling and for helping us reduce beauty industry waste! Thanks Facetheory Team
Posted 4 weeks ago
Daly S
Verified Buyer
“Amazing service and product!!!”
Helpful Report
(English) - Posted 1 month ago
Anonymous
Verified Buyer
“Hi, I recently ordered the Glow-C Vitamin C Cream Cleanser for the second time. The new one I have received has some changes to the packaging - the top is now white plastic rather than the metal top. However, it is the change in the product itself that bothered me most - the consistency is different, it is thinner, creamier and more flowing than it previously was. I preferred the way it was when I last ordered. Has there been a change to the contents of the cream clenser, and the makeup / ingredients to the product itself? I expect when I order the same product that I get the same thing. Thanks”
Helpful Report
(English) - Posted 1 month ago
Hi, Thank you for your feedback and for being a returning customer. We appreciate you taking the time to share your experience with the Glow-C Vitamin C Cream Cleanser. We want to assure you that there has been no change to the formulation or ingredients of the Glow-C Vitamin C Cream Cleanser. The product itself remains the same as before, with 2% vitamin C, sweet almond oil, and avocado oil as key ingredients. The only update has been to the packaging, which now features a white plastic top instead of the previous metal one. If you notice a difference in texture or consistency, this can sometimes occur naturally due to minor variations in raw ingredients or changes in environmental conditions during storage and shipping, especially with products containing natural oils. However, these variations do not affect the efficacy or safety of the cleanser. If you have any further concerns or would like to discuss your experience in more detail, please feel free to reach out to our customer care team at help@facetheory.com. Your satisfaction is very important to us, and we’re here to help. Thanks Facetheory Team
Posted 4 weeks ago
Joelle D
Verified Buyer
“Bonne entreprise, bon produit, sauf cette fois ci, retard de livraison mais souvent dû à la poste”
Helpful Report
(English) - Posted 1 month ago
Gagandeep G
Verified Buyer
“I love facetheory oil free gel moisturiser. I have combination skin. Love the way my skin feel afterwards.”
Helpful Report
(English) - Posted 1 month ago
Caprice R
Verified Buyer
“I absolutely love this product. I was unsure to start with as it's my first time using retinol. I will definitely purchase again ☺️”
Helpful Report
(English) - Posted 1 month ago
Marina A
Verified Buyer
“Amazing face cream with a nice texture and smell. Love that the ingredients are risk free. Highly effective combination of 3 active ingredients against ageing. It truly works”
Helpful Report
(English) - Posted 1 month ago
facetheory is rated 4.7 based on 37,566 reviews
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