Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 37,923 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 37,923 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 4th January 2025

1913

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products, great value!”

Helpful Report

(English) - Posted 2 weeks ago

Hi Jan, Thank you so much for your kind words! We're thrilled to hear you’re happy with our products and find them great value. Your support means a lot to us! Facetheory Team

Posted 6 days ago

“Their Vitamin C serum is simply amazing - recommended to many! And their follow up support is how all brand should be.”

Helpful Report

Posted 2 weeks ago

Hi Danielle, Thank you so much for your glowing review of our Vitamin C serum and for recommending it to so many others! We're thrilled to hear it's delivering amazing results for you, and your praise for our follow-up support truly motivates the team to keep setting the standard high. Your kind words mean the world. Thank you for being part of the Facetheory community! Facetheory Team

Posted 6 days ago

“The best product I've found for my severe acne so far.”

Helpful Report

(English) - Posted 2 weeks ago

Hi Michelle, Thank you so much for sharing your experience! We're thrilled to hear that Supergel has been helping with your acne. It’s formulated especially to hydrate without clogging pores, so it’s wonderful to know it’s made a real difference for you. We really appreciate you taking the time to share your results. Thanks Facetheory Team

Posted 2 weeks ago

“I love Face Theory, especially the Peptide Eye Cream which I gently pat around the Eye bone top and underneath. It stops sagging and eye bags. I have just tried Ectoin Barrier Build Milk putting it over my moisturiser to stop the tightness in my skin. I have very dry skin and am in my late 70s.”

Helpful Report

(English) - Posted 2 weeks ago

Hi Crystina, Thank you so much for your lovely review! We’re delighted to hear that the Peptide Eye Cream has been helping to keep your skin feeling firm and refreshed. It’s wonderful that you’ve added Ectoin Barrier Build Milk to your routine too. It’s a fantastic choice for helping to lock in moisture and ease any tightness, especially for dry skin. We’re so happy you’re enjoying your Facetheory products and truly appreciate you sharing your experience with us. Thanks Facetheory Team

Posted 2 weeks ago

“Die Lieferung kam leider in einem völlig verbeultem Paket und der Inhalt, die Tuben, waren dementsprechend deformiert. Leider konnte ich davon nichts mehr verschenken. Sehr schade, bin enttäuscht.”

Helpful Report

(English) - Posted 2 weeks ago

Hallo, es tut uns sehr leid zu hören, dass Ihre Bestellung in einem beschädigten Zustand bei Ihnen angekommen ist und Sie die Produkte daher nicht verschenken konnten. Das entspricht natürlich nicht unserem Qualitätsanspruch. Bitte senden Sie uns ein Foto des beschädigten Pakets und der deformierten Tuben an help@facetheory.com, damit wir den Vorfall prüfen und Ihnen schnellstmöglich eine passende Lösung anbieten können. Vielen Dank für Ihr Verständnis und Ihre Geduld – wir kümmern uns darum! Mit freundlichen Grüßen Ihr Facetheory-Team

Posted 2 weeks ago

“Niacinamide is the best but vit c serum is a bit greasy for me”

Helpful Report

(English) - Posted 2 weeks ago

Hi Rachana, Thank you for sharing your feedback! We’re so glad to hear you’re enjoying our Niacinamide formula. Regarding the Vitamin C serum feeling a bit greasy, you might find that applying a smaller amount or allowing it a few minutes to absorb before layering other products helps. We truly appreciate your input, it helps us continue improving our formulas! Thanks Facetheory Team

Posted 2 weeks ago

“I was disappointed the packeting was squashed when I received it. But after contacting Facetheory they sent me a new box which arrived quickly.”

Helpful Report

(English) - Posted 2 weeks ago

Hi Wendy, Thanks for sharing your feedback. We’re sorry your order arrived damaged, but we’re glad our team was able to send a replacement quickly. We appreciate you giving us the chance to make things right and hope you’re happy with your products now. Thanks Facetheory Team

Posted 2 weeks ago

“Thank you so much for creating these amazing products. I was struggling to find a face wash that would suit my sensitive and acne prone skin and my friend suggested me to try aha bha vitamin c cleanser. It proved to be a saviour!! I wasn’t expecting to see results as early as I did but within 2-3 days my acne started calming down. It feels like a magic formula for my skin. Thank you to everyone involved in creating this product.❤️ I also tried the oat moisturiser and that is amazing too for my skin. Just one suggestion to improve the tube cap size. I find it a bit messy to open and close the tube. Also want to ask if there is a plan to launch makeup range? I’m sure that will be as good as skincare.”

Helpful Report

(English) - Posted 2 weeks ago

Hi Monali, Thank you so much for your lovely review! We're thrilled to hear that the AHA BHA Vitamin C Cleanser has helped calm your skin and that the Oat Moisturiser is working well for your routine. It means a lot to know our products are making a real difference for your sensitive and acne-prone skin. We really appreciate your feedback about the moisturiser tube cap, we’re always looking to improve our packaging and will pass your suggestion along to our product team. Regarding makeup, we actually used to offer a small range in the past, but decided to discontinue it. Since we hand-make all our products in-house, it was quite challenging to keep the same shade and consistency across batches. For now, we’re focused on perfecting our skincare, but we truly appreciate your interest and support! Thanks Facetheory Team

Posted 2 weeks ago

“I have been using the Bakuluronic M1 moisturiser for over a year, and it suits my mature skin really well, keeps it moist and firm but isn't heavy or greasy”

Helpful Report

(English) - Posted 2 weeks ago

Hi Alison, Thank you so much for sharing your experience! We’re glad to hear that the Bakuluronic Moisturiser has been working so well for your skin and that you’re enjoying its light, non-greasy texture. It’s wonderful to know it helps keep your skin hydrated and firm. Thanks Facetheory Team

Posted 2 weeks ago

“I have grown to love Facetheory in a short amount of time. Their formulas are thoughtful and effective without being overtuned (which can cause irritation), offer fragrance-free options (every brand should be doing this), and everything I've tried so far has been a winner (hydrating cleanser, calming toner, tranexamic acid serum, and oil-free moisturizer). I have a difficult time with cleansers in particular, and this one was an obvious winner out the gate.”

Helpful Report

(English) - Posted 2 weeks ago

Hi John, Thank you so much for sharing this thoughtful review. We’re so happy to hear how well our products are working for you! It’s wonderful that you’ve found the right balance of effective yet gentle formulas, especially with the cleanser. We put a lot of care into creating fragrance-free and irritation-conscious options, so your feedback means the world to us. We’re glad to have you as part of the Facetheory community and can’t wait to hear what you try next! Thanks Facetheory Team

Posted 2 weeks ago

“Lovely just lovely”

Helpful Report

(English) - Posted 2 weeks ago

Hi Paulette, Thank you so much for your kind words! We're so glad to hear you’re happy with your experience. Facetheory Team

Posted 2 weeks ago

“Excellent company. Fast delivery”

Helpful Report

(English) - Posted 2 weeks ago

Thank you, Jackie! We're so pleased to know you had a great experience with our service and fast delivery. Facetheory Team

Posted 2 weeks ago

“I love the products.”

Helpful Report

(English) - Posted 2 weeks ago

Hi, Thank you for sharing your feedback! We’re happy to hear you’re loving the products. Facetheory Team

Posted 2 weeks ago

“Love the face creams and they are very affordable.”

Helpful Report

(English) - Posted 2 weeks ago

Hi Anja, Thank you for your kind review! We're so glad you’re enjoying our face creams and appreciate the value they offer. Your support really means a lot to us! Thanks Facetheory Team

Posted 2 weeks ago

“Great products that I can trust at good prices”

Helpful Report

(English) - Posted 2 weeks ago

Hi Chelsey, Thank you so much for your kind words! We're delighted to hear you trust our products and find them great value. Your feedback means a lot to us and keeps us motivated to keep delivering high-quality skincare you can rely on. Thanks Facetheory Team

Posted 2 weeks ago

“Good product for my skin. I’ve used this product for 2 years now. Highly recommend.”

Helpful Report

(English) - Posted 2 weeks ago

Hi Ruth, Thank you so much for your lovely feedback and for being with us for the past two years! We're so glad to hear the product continues to work well for your skin. Your recommendation truly means a lot to us. Thanks Facetheory Team

Posted 2 weeks ago

“The products themselves are excellent, but the new packaging has been challenging to use. Because all the tubes are the same color, it’s easy to confuse the day cream with the night cream—especially during busy mornings. The uniform design also doesn’t look as appealing on the bathroom shelf. I’ve also noticed that when the tube is nearly empty, the packaging can split at the point where it’s squeezed, which leaves the product exposed and makes it difficult to use the remaining cream. Overall, it’s harder to get the full amount of product out of the squeeze-style packaging. By contrast, the previous glass jars were both practical and beautiful. The color-coded design made each product easy to identify, they looked elegant on the shelf, and they allowed me to use every last bit of the cream without any damage to the packaging. For these reasons, I strongly encourage you to consider bringing back the original glass jar packaging. It offered a much better user experience in terms of functionality, durability, and appearance. I—and I believe many other customers—would greatly appreciate its return. Thank you!!”

Helpful Report

(English) - Posted 2 weeks ago

Hi, Thank you so much for taking the time to share your thoughtful feedback. We’re happy to hear you love the products themselves, but we’re truly sorry to learn that the new packaging hasn’t met your expectations. We completely understand how important design and usability are, especially during busy moments and we appreciate your detailed insight regarding both the labeling and the tube structure. Feedback like yours is invaluable as it helps our team continue improving the balance between sustainability, durability, and ease of use. Your comments about the glass jars and color-coded design have been passed along to our product development and packaging teams for review. While our current packaging was designed with recyclable materials in mind, we’re actively exploring ways to enhance functionality and differentiation between products in future updates. Thank you again for sharing your experience and for being part of our community. We truly value your support and your thoughtful suggestions. Facetheory Team

Posted 2 weeks ago

“I use the face serum and love it! It is a bit on the expensive side but it’s worth it”

Helpful Report

(English) - Posted 2 weeks ago

Hi Sandra, Thank you so much for your lovely feedback! We’re thappy to hear you’re enjoying the serum and finding it worth the investment. We put a lot of care into ensuring our formulas deliver visible results and a great experience. Your support means a lot to us. Thanks Facetheory Team

Posted 2 weeks ago

“The product is not for me but my daughter, she uses everyday. It’s a Christmas present for her.”

Helpful Report

(English) - Posted 2 weeks ago

Hi, Thank you for sharing your feedback! We’re so happy to hear your daughter enjoys using the product every day. That’s wonderful to know. We hope it makes a lovely Christmas gift for her and continues to be part of her daily routine. Thanks Facetheory Team

Posted 2 weeks ago

“I love these products I have been using them for years.”

Helpful Report

(English) - Posted 2 weeks ago

Hi Amanda, Thank you so much for your lovely feedback! We're pleased to hear you've been enjoying our products for years, your continued trust and support mean the world to us. We're so glad to be part of your skincare routine! Thanks Facetheory Team

Posted 2 weeks ago

Facetheory is rated 4.7 based on 37,923 reviews