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facetheory Reviews

4.7 Rating 37,483 Reviews

95 %

of reviewers recommend facetheory

Company Reviews

Product Reviews

4.7

Based on 37,483 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

07961785402

Email:

help@facetheory.com

Location:

20-22 Wenlock Road,
London
London Borough of Hackney
N1 7GU

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facetheory 4 star review on 19th August 2024

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facetheory 5 star review on 18th July 2024

facetheory 5 star review on 19th June 2024

Louise Singleton

facetheory 5 star review on 14th June 2024

1913

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Me encantan todos los productos que he usado, pero la entrega nunca ha sido buena. Dicen de 4-7 días y siempre tardan unos 15 días o más.”

Helpful Report

(English) - Posted 3 weeks ago

“J'appréhendais le nouvel emballage mais au final c'est bien plus pratique en tube . Et surtout ça ne casse pas si ça tombe.dans le lavabo (ça m'est arrivé avec le pot en verre). Et concernant le.produit je le commande depuis maintenant 3 ans et toujours aussi bien peau adoré. J'ai bientôt 56 ans”

Helpful Report

(English) - Posted 3 weeks ago

“Fantastic products with quick delivery.”

Helpful Report

(English) - Posted 3 weeks ago

“I haven’t had clear skin since before my teens until trying Face theory. It’s completely changed my life. Would recommend for anyone to try. Being able to build your own routine by asking a few short questions is so easy, you don’t get lost in lots of products and confused by what you actually need. It’s really simple but so effective. 10/10 I’ve tried all sorts including steroids from the doctors nothing else has ever worked.”

Helpful Report

(English) - Posted 3 weeks ago

“Great product for the face but awful packaging. Can't open it without using something sharp like a kitchen utensil to pierce the top. Which is no good when in shower or bathroom. If it wasn't for this would score top marks but that's an awful fail in my opinion if you can't open it.”

Helpful Report

(English) - Posted 3 weeks ago

Hi, Thank you for taking the time to share your thoughts about our product. We're glad to hear that you find it effective for your face. However, we apologize for the inconvenience caused by the packaging. We understand that it can be challenging to open, especially in a bathroom setting. We appreciate your feedback and will definitely consider improving our packaging design to make it more user-friendly. Please feel free to contact us at help@facetheory.com if you have any further suggestions or concerns. Thanks Facetheory Team

Posted 3 weeks ago

“Great facial skin products.”

Helpful Report

(English) - Posted 3 weeks ago

“My son started using the glow moisture cream, he has very sensative skin, it suits him and no reaction, I decided to buy some and its very nice, sinks in very quickly, and the spf really is a bonus.”

Helpful Report

(English) - Posted 3 weeks ago

“Great cream my skin looks amazing.”

Helpful Report

(English) - Posted 3 weeks ago

“I was experiencing really dry and flaky skin in my face with red patches and puckering under my eyes. Since I started to use Facetheory's HydraOat Soothing Daily Moisturiser and the CeraNight Rejuvenating Night Oil, this has cleared up completely. They have made such a difference. Delighted to have found these products which are vegan and relatively inexpensive. Will buy again.”

Helpful Report

(English) - Posted 3 weeks ago

“The products are great and approved by my aesthetician who reviews products and ingredients. I love the slightly scented moisturizer cream!”

Helpful Report

(English) - Posted 3 weeks ago

“Excellent service and great products, I love the Glow C daily Moistouriser.”

Helpful Report

(English) - Posted 3 weeks ago

“Bon produit”

Helpful Report

(English) - Posted 3 weeks ago

“I really like it , it doesn’t leave a shine like most spfs do !”

Helpful Report

(English) - Posted 3 weeks ago

“Bonjour, J'adore les produits de facetheory ! La crème au retinal 0,05 est super, elle laisse la peau hydratée et plus repulpée. J'attends quelques semaines pour le résultat sur mes ridules. Néanmoins, le toner que j'ai commandé n'est pas adapté à ma peau finalement.. Il me pique le visage.”

Helpful Report

(English) - Posted 3 weeks ago

“Again thank you for my moisturiser it’s the only one I’ll buy and use need more stars great company came quickly no concerns at all never have just like to thank you again”

Helpful Report

(English) - Posted 4 weeks ago

“Je recommande le serum anti taches”

Helpful Report

(English) - Posted 4 weeks ago

“Produit fluide et non agréable à passer sur le visage et non gras”

Helpful Report

(English) - Posted 4 weeks ago

“Super Produkte👍”

Helpful Report

(English) - Posted 4 weeks ago

“Très bon produit. Les résultats se font sentir dès la première semaine. J'ai une peau mature, mixte, hyper pigmentée avec de légères cicatrices. J'obtiens une homogénéité du teint, fermeté de l'ovale du visage et lissage du grain de peau. Je reprendrai sans hésiter ce produit que je tolère très bien.”

Helpful Report

(English) - Posted 4 weeks ago

“Toujours satisfaite de vos produits. Je viens de recevoir le trio Retinal, ne reste plus qu'à tester. Sur le produit Supergel oil free moisturiser, un bémol sur le capuchon en métal qui devient noir à l'intérieur. En général aussi un bémol sur le nouveau packaging qui me semble avoir plus de carton. Sinon, je le redis, toujours satisfaite par vos produits.”

Helpful Report

(English) - Posted 1 month ago

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facetheory is rated 4.7 based on 37,483 reviews