Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,249 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,249 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

Write Your review

Tell us how Facetheory made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As always. Amazing product”

Helpful Report

(English) - Posted 2 months ago

Hi Ann, So glad to hear it’s an amazing product as always. If you have any questions or need a tip, we’re here to help. Thanks Facetheory Team

Posted 2 months ago

“Hydraserene night cream My skin flared up due to upping my tretinoin this night cream saved my skin. Wake up with super soft skin and throughout the day. Please never discontinue !!”

Helpful Report

(English) - Posted 2 months ago

Hi Kelly, Thanks for sharing your experience. We’re really glad Hydraserene night cream has supported your skin so well after upping tretinoin. If you have any questions or need a tip, we’re here to help. Thanks, Team Facetheory

Posted 2 months ago

“I use the SPF30 moisturiser and the face washes, and recently started using the niacinamide products too. I’ve been using Facetheory for years now and love the effectiveness, price and how gentle it is for my skin. Thoroughly recommend this brand.”

Helpful Report

(English) - Posted 2 months ago

Hi Sara, Thank you for sharing your experience. We’re really glad to hear Facetheory has been effective, affordable, and gentle for your skin over the years. If you ever have questions or need a tip, we’re here to help. Thanks, Team Facetheory

Posted 2 months ago

“Ils sont au top, je vois raconte, en deux mots ma mésaventure : : Site que j ai découvert il y a peu, j ai fait une première commande et ... problème sur la livraison. Le SAV de Facetheory a été plus qu à la hauteur. Première fois que je vois ça ! !! ! Réactivité++++ , solutions ++++. Les produits au top aussi. Une semaine que je fais ma routine et ils font efficaces pour un prix et une qualité inégalés ailleurs ! Foncez, ce sont des vrais pro humains ♥️.”

Helpful Report

(English) - Posted 2 months ago

Bonjour Marie, Merci d’avoir partagé votre expérience. Nous sommes ravis que le SAV et les produits vous aient convaincue et que la routine fonctionne bien pour vous. Si vous avez des questions ou besoin d’un conseil, nous sommes là pour aider. Merci, Équipe Facetheory

Posted 2 months ago

“Love Facetheory products, gentle on the skin and very nourishing.”

Helpful Report

(English) - Posted 2 months ago

“Really pleased with the liquid foundation.just a little bit pricey”

Helpful Report

(English) - Posted 2 months ago

Hi there, Thanks for sharing your experience. We’re glad you’re pleased with our products. If you have any questions or need a tip, we’re here to help. Thanks, Team Facetheory

Posted 2 months ago

“I love the oil free moisturizer and have been using it for a longer time now. The only thing that bums me is the packaging change: it is hard to get out the last half bottle and need to use a spatula. Would love it if this changes back to the old tube packaging.”

Helpful Report

(English) - Posted 2 months ago

Hi Hanne, Thanks for sharing your feedback. We’re glad you love the oil-free moisturizer. Sorry about the packaging change making it hard to get the last amount out your note about preferring the old tube packaging is noted. If you have any questions or need a tip, we’re here to help. Thanks Facetheory Team

Posted 2 months ago

“Purchased this for my daughter for Christmas, as she was struggling with breakouts on her back and she’s found this product remarkable. She has been using it almost daily and it’s made such a difference, hardly experiencing any further breakouts at all. She also finds it easy to apply without the need for anyone to assist, due to the product being able to spay at various angles, it’s given her confidence to wear her summer clothes without worrying about spots being on display. So purchased her a further two, which should last her quite a while. Would definitely recommend, thanks Facetheory 🤗”

Helpful Report

(English) - Posted 2 months ago

Hi Allison, Thank you for sharing your experience. We’re glad to hear it’s made such a difference for your daughter and boosted her confidence. It’s lovely to know she’s finding it easy to apply. If you have any questions or need a tip, we’re here to help. Thanks Facetheory team

Posted 2 months ago

“To give a review less than a month of using is not a good indicator if the product delivers. I’m hoping it does though. So although this is not a full extent of a review but I will definitely give feedback back 2-3 months down the line”

Helpful Report