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Facetheory Reviews

4.7 Rating 37,679 Reviews
95 %
of reviewers recommend Facetheory
Company Reviews Product Reviews
90,779
 Metrics Info
4.7
Based on 37,679 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Facetheory Reviews
Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

Write Your review

Facetheory 5 star review on 4th January 2025
Lorna W
Facetheory 5 star review on 7th October 2024
Rachel Y
Facetheory 5 star review on 20th September 2024
Constantine N
Facetheory 4 star review on 19th August 2024
Ibironke I
Facetheory 5 star review on 18th July 2024
Linda T
Facetheory 5 star review on 19th June 2024
Louise S
Facetheory 5 star review on 14th June 2024
Jodie N
1913
Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Claudia C
Verified Buyer
“Sito con prodotti di grande qualità ed efficacia. Prezzi concorrenziali. Molto soddisfatta. Lo consiglio assolutamente”
Helpful Report
(English) - Posted 2 weeks ago
Anonymous
Verified Buyer
“Great products. Really effective, seen improvements to my skin.”
Helpful Report
(English) - Posted 2 weeks ago
Claire V
Verified Buyer
“The Vitamin C cleanser cream is fab, use it all the time. Good price and fast delivery.”
Helpful Report
(English) - Posted 2 weeks ago
Anupreet S
Verified Buyer
“I absolutely loved Facetheory and then you went and changed the packaging and products .”
Helpful Report
(English) - Posted 2 weeks ago
Hi Anupretet, Thank you so much for your feedback and for loving Facetheory! We understand that changes to packaging and products can feel different, and we want you to know that we truly value your loyalty. We are already actively looking into updating and improving our packaging to better meet your expectations. Your continued support means a lot to us as we work on these enhancements. Thanks Facetheory Team
Posted 3 days ago
Alison M
Verified Buyer
“Lovely cream cleanser with a subtle scent of mandarin. Takes off makeup and cleans my skin without any issues . I like the ingredients no nasties and the tube will last me a couple of months so value for money I usually use a balm cleanser for my menopausal skin so this is new to me but the ethos and marketing grabbed my attention so fingers crossed I will be looking at other products in the range”
Helpful Report
(English) - Posted 2 weeks ago
Kristina T
Verified Buyer
“Great quality products at a much more reasonable and affordable price point. I've been using their products for years, and regularly get compliments on my skin, including from the skin clinic I attend, which shows the quality! Especially recommend the Glow -C Tranexamic acid product... One of the best on the market for people with melasma!”
Helpful Report
(English) - Posted 2 weeks ago
Sally M
Verified Buyer
“Products fabulous. Efficient, helpful service. Always communicate well and always deliver as promised.”
Helpful Report
(English) - Posted 2 weeks ago
Miranda L
Verified Buyer
“I am happy with most of products, also the customer service is great and efficient. Thank you”
Helpful Report
(English) - Posted 2 weeks ago
Helle D
Verified Buyer
“My dermatologist sold me products for a small fortune. I then went on ChatGPT and asked for similar products and 8 seconds later was referred to FaceTheory and specific products. I could not apply my 40% discount so I wrote them. They immediately refunded my card the 40%, on top of being half the price that I had paid for my other products. Now after use these products seem almost as good as what my dermatologist recommended, only one daycreme is not as thick, and the spf has no tint. But I will happily continue the use of my FaceTheory products.”
Helpful Report
(English) - Posted 2 weeks ago
Anonymous
Verified Buyer
“I have loved the products from the first use. I have been using a different brand for years and was gifted this. I cannot be happier with my products.”
Helpful Report
(English) - Posted 2 weeks ago
Paula V
Verified Buyer
“I like the products a lot my son got me started on them good for your skin .”
Helpful Report
(English) - Posted 3 weeks ago
Sue B
Verified Buyer
“This eye cream is great. I have tried so many other products in the past but my skin reacts to their content. This one is moisturising, gentle and does reduce the appearance of wrinkles. Definitely recommended for those with delicate skin.”
Helpful Report
(English) - Posted 3 weeks ago
Mary M
Verified Buyer
“Looooove this moisturizing gel! It's great for my oily skin! This is my go to moisturizer.”
Helpful Report
(English) - Posted 3 weeks ago
Dagmara Z
Verified Buyer
“Love the products I ordered. Large size and works so well.”
Helpful Report
(English) - Posted 3 weeks ago
Kay M
Verified Buyer
“Huge range of products designed to support all skins and conditions. Easy ordering process including subscriptions. Fast delivery. Best of all, cruelty free, UK based and independent.”
Helpful Report
(English) - Posted 3 weeks ago
Janice K
Verified Buyer
“Delivery was easy and the products are amazing! Used the products for about a week now, and I’ll definitely be back for my skin care needs!”
Helpful Report
(English) - Posted 3 weeks ago
Anonymous
Verified Buyer
“Love the product but hate the new packaging, it causes lots of product waste and I can no longer repurpose and reuse the old glass jars as I need to throw out the metal tubes. Terrible decision to change the packaging after speaking to other face theory fans they also agree”
Helpful Report
(English) - Posted 3 weeks ago
Hi, Thank you for sharing your feedback. We're glad to hear you love the product itself. We understand your concerns about the new packaging and the increased product waste it may cause, as well as the inconvenience of not being able to repurpose the old glass jars. Please know that your comments, along with the feedback from other Face Theory fans, are valuable to us and will be taken into strong consideration as we continue to evaluate and improve our packaging choices to better align with sustainability goals and customer preferences. We appreciate your honesty and your support for the brand. Facetheory Team
Posted 3 days ago
Anonymous
Verified Buyer
“Unfortunately I'm not a fan of the new packaging. I'm ending up with wastage when too much product comes out (it's very hard to squeeze out the right amount and you can't wipe off or put back the excess) and the lid is small and fiddly. It also can't be easily recycled where I live. The moisturiser is fine but at this price it needs to not annoy me every morning.”
Helpful Report
(English) - Posted 3 weeks ago
Hi, Thank you for your honest feedback. We're sorry to hear that the new packaging has caused frustration with product wastage and the lid design. We truly appreciate you sharing these details, as it helps us improve both user experience and sustainability. Your point about recyclability is very important, and we’re actively exploring more eco-friendly options. We're glad to hear you like the moisturizer itself, and we hope to make your daily routine more enjoyable in the future. If you have any further suggestions or concerns, please don’t hesitate to reach out. Thanks Facetheory Team
Posted 3 days ago
Emily H
Verified Buyer
“The texture of the products felt nice and once used the cleanser but come 10am, my face was shiny and oily. It also made me break out. I have acne and oily skin and this didn’t help me so stopped using.”
Helpful Report
(English) - Posted 3 weeks ago
Nina B
Verified Buyer
“Resveratrol is my holy grail skincare product and my skin has become the best it has ever been and I'm 52! It's the key ingredient I use consistently and it's transformed my skin. It's a travesty that Facetheory are discontinuing it....im heartbroken 😔 The peptide night cream is amazing too 😊”
Helpful Report
(English) - Posted 3 weeks ago
Facetheory is rated 4.7 based on 37,679 reviews
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