Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 37,742 Reviews

95 %

of reviewers recommend Facetheory

4.7

Based on 37,742 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 4th January 2025

1913

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far, really happy with my purchase”

Helpful Report

(English) - Posted 4 weeks ago

Hi, Thank you so much for sharing your experience! We’re delighted to hear that you’re pleased with your purchase so far. Your feedback means a great deal to us, and we look forward to you continuing to enjoy the benefits of our products. If you have any questions or need personalised skincare tips, we’re always here to help. Thanks Facetheory Team

Posted 3 weeks ago

“Ordered 2 times already for the same product. Everything was perfect!”

Helpful Report

(English) - Posted 4 weeks ago

Hi Paola, Thank you so much for your continued support! We’re thrilled to hear that everything has been perfect with your orders. It means a great deal to us to know that you’ve returned for the same product and had a positive experience each time. We look forward to serving you again in the future. Thanks Facetheory Team

Posted 3 weeks ago

“Really nice products, great ingredients in the products and brilliant packaging too! Skin is looking so much smoother and brighter after only 1 week. Very happy customer.”

Helpful Report

(English) - Posted 4 weeks ago

Hi Aimee, Thank you so much for your wonderful feedback. We’re delighted to hear that you’re enjoying the products and already noticing smoother, brighter skin after just one week. It means a lot to us that you appreciate both the ingredients and the packaging, too. We’re delighted to have you as a valued customer and look forward to continuing to be part of your skincare journey. Thanks Facetheory Team

Posted 3 weeks ago

“Gute Inhaltsstoffe und gute Preis/ Leistung”

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(English) - Posted 4 weeks ago

Hallo Mahtab, Vielen Dank für Ihr positives Feedback! Es freut uns sehr zu hören, dass Sie mit den Inhaltsstoffen und dem Preis-Leistungs-Verhältnis zufrieden sind. Schön, dass unser Produkt Ihre Erwartungen erfüllt – genau das ist unser Ziel. Wir freuen uns, Sie auch in Zukunft wieder bei uns begrüßen zu dürfen. MfG Facetheory Team

Posted 3 weeks ago

“I use both day and night creams from Facetheory. I have sensitive and dry skin so have to be careful what I use. The moisturisers from Facetheory are perfect. The cream absorbs well and lasts all day/night. Thoroughly recommend and it is also cruelty free which matters ro me.”

Helpful Report