Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,242 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,242 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve tried many cream for my son to reduce his ichthyosis for the past 14 years but this cream did the job, cleared the skin within 4 weeks. I’m so happy I came across this on google because I’ve tried many dermatologist with no cure.”

Facetheory 5 star review on 27th March 2022

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Posted 4 years ago

“High quality fuss free products. FACTOR 50 SUN BLOCK PLEASE!!”

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(English) - Posted 1 week ago

Hi there, Thank you for the kind review. We’re glad you find our products high quality and fuss-free. We’ve noted your feedback about a Factor 50 sun block and will pass it along to the team for consideration. Thanks, Team Facetheory

Posted 1 week ago

“I love this moisturiser. I’m autistic, so texture is very important, and this is light weight and doesn't leave me feeling oily. It's the only moisturiser I've used for a while, and I swear by it. The bottle, on the other hand, has some issues, mainly not being able to get all the product out so a fair bit goes to waste. I do think the pump bottle is a lot better than the previous tube, though, as I have issues with my hands that made getting the moisturiser out of the tube difficult, so I had to get someone else to squeeze all the product into a separate container so I could use it. I hope the bottle will be improved.”

Helpful Report

(English) - Posted 3 weeks ago

Hi Katy, Thank you so much for taking the time to share such thoughtful feedback with us. We’re delighted to hear how much you love the moisturiser, especially that its lightweight, non-oily texture works so well for you. 💛 We’re also really sorry to hear about the difficulty you’ve had getting the last of the product out of the bottle. We completely understand how frustrating it is when product goes to waste. It’s helpful to know that, while the pump bottle is an improvement on the previous tube for you, there’s still room to make the packaging more accessible and practical. We really appreciate you highlighting this, and we’ll be sure to pass your feedback on to our product and packaging teams. Customer feedback like yours is incredibly valuable when we’re looking at future improvements. Thank you again for your support and for sharing your experience with us. It means a lot to know that you’ve found a moisturiser you swear by. 💛 Regards, Team Facetheory

Posted 3 weeks ago

“Amazing creams certainly recommend to all age groups”

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(English) - Posted 3 weeks ago

Hi Vicki, Thank you for sharing your kind words! We’re thrilled you love the creams and would recommend them to all ages. Thanks, Team Facetheory

Posted 3 weeks ago

“NON HO ANCORA RICEVUTO I PRODOTTI E SIAMO MOLTO OLTRE IL TERMINE PREVISTO”

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(English) - Posted 3 weeks ago

Ciao Luisa, Ci dispiace davvero sapere che non hai ancora ricevuto i tuoi prodotti, soprattutto considerando che la data di consegna prevista è già passata. Capisco perfettamente quanto possa essere frustrante e deludente. Per favore, mandaci un messaggio direttamente con i dettagli del tuo ordine così il nostro team può verificarlo e fornirti la migliore assistenza possibile. Ci scusiamo sinceramente per l'inconveniente e ti ringraziamo per la pazienza e la comprensione. 🤍 Grazie, Team Facetheory

Posted 3 weeks ago

“De très bon produit et efficace et les prix sont résonances. Quand il y a un problème ,il y a toujours quelqu'un pour vous entendre et c'est parfait. 👍👍👍”

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(English) - Posted 3 weeks ago

Bonjour Sandra, Merci pour votre retour chaleureux. Nous sommes heureux d’apprendre que le produit est efficace et que vous êtes satisfaite du rapport qualité-prix. Nous sommes également ravis que vous vous sentiez écoutée lorsque vous rencontrez un problème. Merci, L’équipe Facetheory

Posted 3 weeks ago

“Seit mehreren Jahren benutze ich schon die Produkte von FaceTheorie und war immer zu 100 % überzeugt von der Qualität. Meine aktuelle Lieferung hat mich jedoch enttäuscht. Die Inhaltsstoffe scheinen sich verändert zu haben. Vorher haben immer kleine Mengen gereicht um das gesamte Gesicht vollständig zu versorgen und einen tollen Glow zu haben. Jetzt brauche ich mehr Serum um die Hälfte des Ziels zu erreichen das verwundert mich doch sehr.”

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(English) - Posted 3 weeks ago

Hallo Librada, Es tut uns sehr leid zu hören, dass Ihre letzte Erfahrung mit unseren Produkten enttäuschend war, besonders nachdem Sie FaceTheory-Produkte über mehrere Jahre vertraut und genossen haben. Wir entschuldigen uns aufrichtig für die Frustration, die durch den Unterschied im Serum entstanden ist. Wir verstehen vollkommen, wie überraschend es sein muss, wenn ein Produkt, das zuvor nur in kleiner Menge benötigt wurde, scheinbar nicht mehr die gleiche Wirkung oder Abdeckung bietet. Ihr Feedback ist uns sehr wichtig, und wir würden dies gerne genauer untersuchen. Bitte senden Sie uns die Chargennummer, falls verfügbar, damit wir prüfen können, ob es Änderungen in der Formulierung gab oder ob ein anderer Grund für den Unterschied vorliegt, den Sie erlebt haben. Vielen Dank, dass Sie uns darauf aufmerksam gemacht haben, und nochmals, es tut uns wirklich leid, dass Ihre letzte Lieferung nicht dem Standard entsprach, den Sie von uns gewohnt sind. Mit freundlichen Grüßen Ihr Team von FaceTheory

Posted 3 weeks ago

“Incorporating the Azelaic acid 15% into my morning routine has dramatically reduced my breakouts and resulting hyperpigmentation”

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