Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 37,887 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 37,887 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

Write Your review

Tell us how Facetheory made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Facetheory 5 star review on 4th January 2025

1913

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve tried many cream for my son to reduce his ichthyosis for the past 14 years but this cream did the job, cleared the skin within 4 weeks. I’m so happy I came across this on google because I’ve tried many dermatologist with no cure.”

Facetheory 5 star review on 27th March 2022

Helpful Report

Posted 3 years ago

“Very happy with the prompt service and quality of products”

Helpful Report

(English) - Posted 14 hours ago

“Loving the products I’ve used so far. The Retinal bundle was so good and prompted me to buy the full sized bottles. Finally, I’ve found something that works. I also love the Hydra serene night cream. Beautiful consistency and feels lovely on my skin. Will always be a Facetheory fan.”

Helpful Report

(English) - Posted 15 hours ago

““I absolutely love this serum — it’s one of the few products that genuinely makes a difference to my skin. It keeps my pores looking smaller and helps control my breakouts. Every time I stop using it, the spots come back, so it’s definitely become a staple in my routine. I also want to highlight Facetheory’s amazing customer service. When my original parcel didn’t arrive, they responded quickly and offered a refund or a replacement without any hassle. They sent out a new one straight away. Such a reliable brand.””

Helpful Report

(English) - Posted 1 day ago

“The items I ordered came right in time and your products have been good for my skin that’s why I keep coming back. The only challenge I have with your product is the Cere Night Rejuvenating Night oil which I ordered previously. I have been unable to use for more than 5 times because it dries out my face whenever I use it. I don’t know what to do about it. Overall, I have seen a transformation on my skin since I started using your products except the CeraNight Rejuvenatinating Night Oil.”

Helpful Report

(English) - Posted 1 day ago

“Great products, great value!”

Helpful Report

(English) - Posted 1 day ago

“Their Vitamin C serum is simply amazing - recommended to many! And their follow up support is how all brand should be.”

Helpful Report

Posted 1 day ago

“The best product I've found for my severe acne so far.”

Helpful Report

(English) - Posted 1 day ago

Hi Michelle, Thank you so much for sharing your experience! We're thrilled to hear that Supergel has been helping with your acne. It’s formulated especially to hydrate without clogging pores, so it’s wonderful to know it’s made a real difference for you. We really appreciate you taking the time to share your results. Thanks Facetheory Team

Posted 1 day ago

“I love Face Theory, especially the Peptide Eye Cream which I gently pat around the Eye bone top and underneath. It stops sagging and eye bags. I have just tried Ectoin Barrier Build Milk putting it over my moisturiser to stop the tightness in my skin. I have very dry skin and am in my late 70s.”

Helpful Report

(English) - Posted 2 days ago

Hi Crystina, Thank you so much for your lovely review! We’re delighted to hear that the Peptide Eye Cream has been helping to keep your skin feeling firm and refreshed. It’s wonderful that you’ve added Ectoin Barrier Build Milk to your routine too. It’s a fantastic choice for helping to lock in moisture and ease any tightness, especially for dry skin. We’re so happy you’re enjoying your Facetheory products and truly appreciate you sharing your experience with us. Thanks Facetheory Team

Posted 1 day ago

“Die Lieferung kam leider in einem völlig verbeultem Paket und der Inhalt, die Tuben, waren dementsprechend deformiert. Leider konnte ich davon nichts mehr verschenken. Sehr schade, bin enttäuscht.”

Helpful Report

(English) - Posted 2 days ago

Hallo, es tut uns sehr leid zu hören, dass Ihre Bestellung in einem beschädigten Zustand bei Ihnen angekommen ist und Sie die Produkte daher nicht verschenken konnten. Das entspricht natürlich nicht unserem Qualitätsanspruch. Bitte senden Sie uns ein Foto des beschädigten Pakets und der deformierten Tuben an help@facetheory.com, damit wir den Vorfall prüfen und Ihnen schnellstmöglich eine passende Lösung anbieten können. Vielen Dank für Ihr Verständnis und Ihre Geduld – wir kümmern uns darum! Mit freundlichen Grüßen Ihr Facetheory-Team

Posted 1 day ago

“Niacinamide is the best but vit c serum is a bit greasy for me”

Helpful Report

(English) - Posted 2 days ago

Hi Rachana, Thank you for sharing your feedback! We’re so glad to hear you’re enjoying our Niacinamide formula. Regarding the Vitamin C serum feeling a bit greasy, you might find that applying a smaller amount or allowing it a few minutes to absorb before layering other products helps. We truly appreciate your input, it helps us continue improving our formulas! Thanks Facetheory Team

Posted 1 day ago

“I was disappointed the packeting was squashed when I received it. But after contacting Facetheory they sent me a new box which arrived quickly.”

Helpful Report

(English) - Posted 3 days ago

Hi Wendy, Thanks for sharing your feedback. We’re sorry your order arrived damaged, but we’re glad our team was able to send a replacement quickly. We appreciate you giving us the chance to make things right and hope you’re happy with your products now. Thanks Facetheory Team

Posted 1 day ago

“Thank you so much for creating these amazing products. I was struggling to find a face wash that would suit my sensitive and acne prone skin and my friend suggested me to try aha bha vitamin c cleanser. It proved to be a saviour!! I wasn’t expecting to see results as early as I did but within 2-3 days my acne started calming down. It feels like a magic formula for my skin. Thank you to everyone involved in creating this product.❤️ I also tried the oat moisturiser and that is amazing too for my skin. Just one suggestion to improve the tube cap size. I find it a bit messy to open and close the tube. Also want to ask if there is a plan to launch makeup range? I’m sure that will be as good as skincare.”

Helpful Report

(English) - Posted 3 days ago

Hi Monali, Thank you so much for your lovely review! We're thrilled to hear that the AHA BHA Vitamin C Cleanser has helped calm your skin and that the Oat Moisturiser is working well for your routine. It means a lot to know our products are making a real difference for your sensitive and acne-prone skin. We really appreciate your feedback about the moisturiser tube cap, we’re always looking to improve our packaging and will pass your suggestion along to our product team. Regarding makeup, we actually used to offer a small range in the past, but decided to discontinue it. Since we hand-make all our products in-house, it was quite challenging to keep the same shade and consistency across batches. For now, we’re focused on perfecting our skincare, but we truly appreciate your interest and support! Thanks Facetheory Team

Posted 3 days ago

“I have been using the Bakuluronic M1 moisturiser for over a year, and it suits my mature skin really well, keeps it moist and firm but isn't heavy or greasy”

Helpful Report

(English) - Posted 3 days ago

Hi Alison, Thank you so much for sharing your experience! We’re glad to hear that the Bakuluronic Moisturiser has been working so well for your skin and that you’re enjoying its light, non-greasy texture. It’s wonderful to know it helps keep your skin hydrated and firm. Thanks Facetheory Team

Posted 3 days ago

“I have grown to love Facetheory in a short amount of time. Their formulas are thoughtful and effective without being overtuned (which can cause irritation), offer fragrance-free options (every brand should be doing this), and everything I've tried so far has been a winner (hydrating cleanser, calming toner, tranexamic acid serum, and oil-free moisturizer). I have a difficult time with cleansers in particular, and this one was an obvious winner out the gate.”

Helpful Report

(English) - Posted 4 days ago

Hi John, Thank you so much for sharing this thoughtful review. We’re so happy to hear how well our products are working for you! It’s wonderful that you’ve found the right balance of effective yet gentle formulas, especially with the cleanser. We put a lot of care into creating fragrance-free and irritation-conscious options, so your feedback means the world to us. We’re glad to have you as part of the Facetheory community and can’t wait to hear what you try next! Thanks Facetheory Team

Posted 3 days ago

“Lovely just lovely”

Helpful Report

(English) - Posted 4 days ago

Hi Paulette, Thank you so much for your kind words! We're so glad to hear you’re happy with your experience. Facetheory Team

Posted 3 days ago

“Excellent company. Fast delivery”

Helpful Report

(English) - Posted 4 days ago

Thank you, Jackie! We're so pleased to know you had a great experience with our service and fast delivery. Facetheory Team

Posted 3 days ago

“I love the products.”

Helpful Report

(English) - Posted 4 days ago

Hi, Thank you for sharing your feedback! We’re happy to hear you’re loving the products. Facetheory Team

Posted 3 days ago

“Love the face creams and they are very affordable.”

Helpful Report

(English) - Posted 4 days ago

Hi Anja, Thank you for your kind review! We're so glad you’re enjoying our face creams and appreciate the value they offer. Your support really means a lot to us! Thanks Facetheory Team

Posted 3 days ago

“Great products that I can trust at good prices”

Helpful Report

(English) - Posted 5 days ago

Hi Chelsey, Thank you so much for your kind words! We're delighted to hear you trust our products and find them great value. Your feedback means a lot to us and keeps us motivated to keep delivering high-quality skincare you can rely on. Thanks Facetheory Team

Posted 3 days ago

“Good product for my skin. I’ve used this product for 2 years now. Highly recommend.”

Helpful Report

(English) - Posted 5 days ago

Hi Ruth, Thank you so much for your lovely feedback and for being with us for the past two years! We're so glad to hear the product continues to work well for your skin. Your recommendation truly means a lot to us. Thanks Facetheory Team

Posted 3 days ago

Facetheory is rated 4.7 based on 37,887 reviews