Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 37,985 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 37,985 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

Write Your review

Tell us how Facetheory made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Facetheory 5 star review on 4th January 2025

1913

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve tried many cream for my son to reduce his ichthyosis for the past 14 years but this cream did the job, cleared the skin within 4 weeks. I’m so happy I came across this on google because I’ve tried many dermatologist with no cure.”

Facetheory 5 star review on 27th March 2022

Helpful Report

Posted 3 years ago

“So happy with the products I’ve chosen and been using. I’ve ordered more products since using face theory”

Helpful Report

(English) - Posted 1 day ago

Hi Serena, We’re so glad to hear you’re loving your Facetheory products! It’s wonderful that you’ve already discovered more to try. Thank you for your trust and continued support. We can’t wait to hear how you get on with your new choices! Facetheory Team

Posted 1 day ago

“I really hoped this would be the moisturiser for me after trying many for my sensitive skin, but unfortunately I reacted to it, but it is a lovely moisturiser for those who are so sensitive”

Helpful Report

(English) - Posted 4 days ago

Hi Annalea Thank you for giving our moisturiser a try and for sharing your experience. We’re really sorry to hear it didn’t suit your sensitive skin, we understand how tricky it can be to find the right match. We’re glad you still found the texture and quality lovely, and we’d love to help you find an alternative from our range that might be a better fit. Please get in touch with our support team so we can recommend a gentler option for your skin type. Thanks Facetheory Team

Posted 1 day ago

“Dopo 24 GG e due solleciti, non ho ancora ricevuto la mia crema per cui ho speso 39 euro. Spero di avere notizie presto.”

Helpful Report

(English) - Posted 5 days ago

Ciao Cristina, Ci dispiace moltissimo per il ritardo e comprendiamo perfettamente la sua frustrazione. Le assicuriamo che stiamo già indagando con il corriere per rintracciare il suo ordine e capire cosa sia successo alla spedizione. La contatteremo al più presto non appena avremo aggiornamenti. Grazie per la sua pazienza e comprensione. Facetheory Team

Posted 4 days ago

“Double glow exfoliating face & body is a fantastic product - my skin feels so smooth and clean. Unfortunately, the glow c vitamin c cream cleaner and retinol firming moisturiser have not agreed with my skin and I have broken out with my skin looking dull and feeling sore. It’s obviously my skin needs products that are deep cleansing and not products that potentially clog.”

Helpful Report

(English) - Posted 1 week ago

Hi Kirsten Thank you so much for sharing your feedback. We’re delighted to hear that you’re enjoying the Double Glow Exfoliating Face & Body and that it’s leaving your skin smooth and refreshed. We’re really sorry to hear that the Glow C Vitamin C Cream Cleanser and Retinol Firming Moisturiser didn’t suit your skin as well. Everyone’s skin reacts differently, and it sounds like your skin may prefer lighter, more clarifying formulas. We’d love to help you find the best routine for your skin type. Please reach out to our customer care team at help@facetheory.com so we can assist you with personalised recommendations or next steps. Your feedback is invaluable and helps us continue to improve our formulations. Thanks Facetheory Team

Posted 4 days ago

“Colis toujours pas reçu et aucune information du vendeur... Serait-ce un site d arnaque ?”

Helpful Report

(English) - Posted 1 week ago

Bonjour, Nous sommes sincèrement désolés pour le retard rencontré dans la livraison de votre commande. Ce contretemps a été causé par un dysfonctionnement du logiciel des douanes, désormais entièrement résolu. D’après nos dernières informations, votre colis a bien été réceptionné par une agence Colis Privé le 30/01. Il est actuellement en cours d’acheminement vers sa destination finale et devrait vous être livré très prochainement. Merci pour votre patience et votre compréhension. Facetheory Team

Posted 4 days ago

“Super quick delivery. Easy to order. Great products as always”

Helpful Report

(English) - Posted 1 week ago

Hi Sarah, Thanks so much for your kind words! We’re delighted to hear that your order arrived quickly and that you’re loving our products. We really appreciate your continued support! Thanks Facetheory Team

Posted 1 week ago

“Commande passée début janvier et toujours spas reçue, ni même de retour du support client après les avoir contacté”

Helpful Report

(English) - Posted 1 week ago

Bonjour Nanguy, nous sommes vraiment désolés d'apprendre que votre commande n'est pas encore arrivée. Les livraisons vers la France sont actuellement plus lentes que d'habitude en raison d'un problème initial avec le logiciel des douanes, suivi de conditions météorologiques difficiles en Europe et de la congestion qui en résulte au sein des réseaux logistiques, ce qui peut expliquer le retard. Nous avons vérifié et pouvons confirmer que notre service client a répondu à votre message le 26/01. Si vous n'avez pas encore vu notre réponse, veuillez vérifier votre boîte de réception et votre dossier de courriers indésirables. Notre équipe continue de suivre votre commande et fera en sorte qu'elle vous parvienne au plus vite. Facetheory Team

Posted 1 week ago

“My porebright toner, came rancid. I’m not happy with that. I cannot use it.”

Helpful Report

(English) - Posted 1 week ago

Hi Ana, We’re very sorry to hear that your Porebright Toner didn’t arrive as expected. The toner has a subtle, neutral aroma, slightly tangy or milky at most, that fades quickly on application, which is typical for “fragrance-free” products relying on natural preservatives like Sodium Anisate and Sodium Levulinate. However, it definitely shouldn’t smell unpleasant or appear rancid. Please get in touch with our customer care team at help@facetheory.com with your order details, and we’ll be glad to arrange a replacement or refund for you. We want to make sure you’re completely happy with your product. Thanks Facetheory Team

Posted 1 week ago

“I haven't received anything yet (already 3 weeks from the purchase). I have contact you via Instagram but nothing useful. I am very disappointed”

Helpful Report

(English) - Posted 1 week ago

Hi Angeliki we’re really sorry to hear that your order hasn’t arrived yet and that your experience reaching out to us on Instagram wasn’t helpful. Deliveries to Greece are moving slower than usual at the moment, likely due to severe weather conditions across Europe and resulting congestion within logistics networks. Our social media pages aren’t monitored by our customer service team, so the best way to get assistance is by contacting us via email at help@facetheory.com or through live chat on our website. Our team will be happy to look into your order and make sure it reaches you as soon as possible. Thanks Facetheory Team

Posted 1 week ago

“Votre assistante Jade était très efficace , merci beaucoup!”

Helpful Report

(English) - Posted 1 week ago

Bonjour Dinara Merci beaucoup pour votre retour ! Nous sommes ravis d’apprendre que Jade a pu vous aider efficacement. Votre satisfaction est notre priorité. Facetheory Team

Posted 1 week ago

“Produits non recus, sans aucune nouvelle ....”

Helpful Report

(English) - Posted 1 week ago

Bonjour Gilles, Nous sommes désolés d'apprendre que vous n'avez pas encore reçu votre commande et que nous n'avons pas eu de vos nouvelles. Nous souhaitons vous offrir la meilleure expérience possible. Pourriez-vous nous contacter directement en nous indiquant votre numéro de commande afin que nous puissions examiner la situation et la résoudre rapidement ? Veuillez nous écrire à help@facetheory.com. Nous vous remercions de votre patience et de votre compréhension. Facetheory Team

Posted 1 week ago

Bonjour, Nous sommes désolés d'apprendre que vous n'avez pas encore reçu votre commande et que nous n'avons pas eu de vos nouvelles. Nous souhaitons vous offrir la meilleure expérience possible. Pourriez-vous nous contacter directement en nous indiquant votre numéro de commande afin que nous puissions examiner la situation et la résoudre rapidement ? Veuillez nous écrire à help@facetheory.com. Nous vous remercions de votre patience et de votre compréhension. Facetheory Team

Posted 1 week ago

“Easy to use website. Lovely products reasonably priced”

Helpful Report

(English) - Posted 1 week ago

Hi Laura, Thank you so much for your wonderful review! We’re delighted to hear you found our website easy to use and love our products. It means a lot to know you’re happy with both the quality and value. We really appreciate your support! Thanks Facetheory Team

Posted 1 week ago

“Avete perso il pacco. Esperienza pessima”

Helpful Report

(English) - Posted 1 week ago

Ciao, Ci dispiace molto per l’esperienza negativa. Ti assicuriamo che non è il servizio che desideriamo offrire. Ti invitiamo a contattarci indicando il numero d’ordine all’indirizzo help@facetheory.com, così potremo verificare subito quanto accaduto e trovare una soluzione. Facetheory Team

Posted 1 week ago

“Face cleaners and toner are good products. The moisturiser prevents my makeup for going on. Properly”

Helpful Report