Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,033 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,033 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve tried many cream for my son to reduce his ichthyosis for the past 14 years but this cream did the job, cleared the skin within 4 weeks. I’m so happy I came across this on google because I’ve tried many dermatologist with no cure.”

Facetheory 5 star review on 27th March 2022

Helpful Report

Posted 3 years ago

“Love their products but please do a travel size version of the glow c cleanser! I can’t take it on holidays with me!”

Helpful Report

(English) - Posted 9 hours ago

Hi there, Thank you for sharing your feedback! We’re glad you love the products. We’ll pass along your suggestion for a travel-sized Glow C Cleanser to our product team for consideration. If you have any other ideas or questions, we’re here to help. Thanks Facetheory Team

Posted 7 hours ago

“The azaleic acid serum is very helpful with my rosacea. I like the new bottles as well.”

Helpful Report

(English) - Posted 22 hours ago

Hi Tara, Thank you for sharing your feedback! We're glad the Blemicalm Azelaic Acid 15% Clarifying Serum helps with your rosacea and that you like the new bottles. If you have any other questions or ideas, we're here to help. Thanks Facetheory Team

Posted 6 hours ago

“Excellent face cream which does not irritate my sensitive skin. The tube of cream lasts for a long time. Delivery is exceptionally quick.”

Helpful Report

(English) - Posted 1 day ago

Hi Roslyn, Thank you so much for sharing your experience! We’re thrilled the face cream works well for your sensitive skin, lasts a long time, and that delivery was exceptionally quick. If you ever have any questions or need skincare tips, we’re here to help. Thanks Facetheory Team

Posted 1 day ago

“Excellent products. Fast, efficient delivery.”

Helpful Report

(English) - Posted 1 day ago

Hi there, Thank you so much for your kind words! We're delighted you had a fast, efficient delivery and that you’re enjoying the products. If you ever have any questions or need skincare tips, we’re here to help. Thanks Facetheory Team

Posted 1 day ago

“Great products, have been using FT since they first came on the market. They really work wonders on my 45 yr old skin. My only niggle is wish the face cream cleanser would come in a tube that could stand up. They have improved the packaging alot since the revamp which is nice to see. Keep the great work FT Team. X A big thimbs up for me on all products but cream cleanser is the best on the market”

Helpful Report

(English) - Posted 2 days ago

Hi Kiran, Thank you so much for your lovely review and for sticking with Facetheory since day one. We’re thrilled the products are working well for your skin and that you’ve noticed the packaging improvements. We’ve noted your suggestion about the face cream cleanser tube and will pass this along to our product team for consideration. If you ever have any questions or need skincare tips, we’re here to help. Thanks Facetheory Team

Posted 1 day ago

“I started getting pimples after the vitamin c moisturiser , it would have been better if there always samples to try”

Helpful Report

(English) - Posted 3 days ago

Hi Pooja Hi there, thank you for sharing your experience with our Glow‑C Daily Moisturiser SPF 30. We’re sorry to hear you noticed some breakouts after using it, everyone’s skin can react differently, especially when introducing new ingredients like Vitamin C. In some cases, mild purging can occur as your skin adjusts, particularly when using products with actives or natural essential oils such as grapefruit oil. However, if the breakouts persist or become uncomfortable, it’s best to stop using the product and let our team help you find an alternative that’s better suited to your skin type. Please reach out to our customer care team at help@facetheory.com, we’d be happy to look into this further with you. We also appreciate your feedback about offering samples and will pass this suggestion on to our product development team. Thanks Facetheory Team

Posted 1 day ago

“Produits de qualité”

Helpful Report

(English) - Posted 4 days ago

Bonjour Murielle, Un grand merci pour votre retour et vos mots chaleureux. Nous sommes ravis que vous appréciez la qualité de nos produits. Si vous avez des questions ou besoin de conseils skincare, nous sommes là pour vous aider. Merci Facetheory Team

Posted 1 day ago

“I really like Facetheory products and enjoy using them. I think they are good value and do work. However, there are so many products for example for mature skin and I personally like cleanse tone and treat and if I enter products for mature skin there are quite a few, which for me makes a difficult decision. At the moment I am more than happy with the products.”

Helpful Report

(English) - Posted 4 days ago

Hi there, Thank you so much for your lovely review and for sticking with Facetheory. We’re glad to hear you’re happy with your cleanse, tone, and treat routine and that you find the value good. We understand there are many options for mature skin, and we’re here if you’d like suggestions to simplify your routine or to fine-tune it over time. If you ever have any questions or need skincare tips, we’re here to help. Thanks Facetheory Team

Posted 1 day ago

“Fabulous products as always...my skin feel amd looks amazing after only a few days of use. Highly recommend any product within this brand.”

Helpful Report

(English) - Posted 5 days ago

Hi Jaime, Thank you so much for sharing your fantastic experience! We're happy to hear your skin looks and feels amazing after just a few days, and we truly appreciate the recommendation. If you ever have any questions or need skincare tips, we’re here to help. Thanks Facetheory Team

Posted 1 day ago

“Fantastic products”

Helpful Report

(English) - Posted 6 days ago

Hi Hattie, Thank you so much for your lovely review! We’re thrilled you’re enjoying Facetheory and that you find our products fantastic. If you ever have any questions or need skincare tips, we’re here to help. Thanks again, Facetheory Team

Posted 1 day ago

“I’m really enjoying my Face Theory journey, love the products and packaging. Customer Service is excellent as well!”

Helpful Report

(English) - Posted 1 week ago

Hi Susan, Thank you so much for your lovely feedback! We're delighted to hear you're enjoying your Facetheory journey and loving both the products and packaging. It’s also wonderful to know our Customer Service team made a great impression. We truly appreciate your support! Thanks Facetheory Team

Posted 6 days ago

“I really love the product but I lost so much of it the first few days as it came shooting out of the tube! Store uptight and quickly put the lid on! But my under eyes definitely look brighter and firmer.”

Helpful Report

(English) - Posted 1 week ago

Hi Sarah Thank you so much for sharing your experience with our eye product and for your lovely words about the results. We’re really happy to hear your under-eye area is looking brighter and firmer. We’re sorry about the difficulty you had with the tube at first – that must have been frustrating, especially when you were excited to try it. Sometimes a build-up of pressure during transit in the tube can cause the product to come out faster than expected when it’s first opened. For future use, we recommend gently squeezing from the middle and opening the lid slowly, and if this continues to be an issue, please feel free to reach out to us so we can help. If you’d like us to take a closer look or offer further support, please contact our customer care team at help@facetheory.com so we can assist you directly. Thanks Facetheory Team

Posted 6 days ago

“I’ve been using the Facetheory Clarifying Cleanse AHA & BHA Exfoliating Cleanser for a while now, and I can honestly say it made a noticeable difference in my skin. At first I was a bit worried it might be too strong because of the acids, but it turned out to be really gentle. From the first few uses, my skin felt much smoother and cleaner. After about a week, I started noticing that my pores looked less clogged and my skin texture looked more even. It also helped with the dullness I used to have, and my face started looking brighter and fresher. What I personally love is that it exfoliates without making my skin feel dry or tight like some exfoliating cleansers do. It feels like it’s actually cleaning deep into the pores but still keeping the skin comfortable. Now it’s become one of the cleansers I keep going back to when my skin feels congested or needs a refresh. Definitely a product I would repurchase.”

Helpful Report

(English) - Posted 1 week ago

Hi Malak, Thank you so much for taking the time to share your experience with our Clarifying Cleanser! We're delighted to hear that it’s made such a positive difference for your skin and that you’ve found the AHA/BHA formula both effective and gentle. It’s great to know it helps keep your skin smooth, clear, and comfortable without any dryness. We really appreciate your trust in Facetheory and are so glad to be part of your routine! Thanks Facetheory Team

Posted 6 days ago

“Great moisturiser!”

Helpful Report

(English) - Posted 1 week ago

Hi Jo, Thank you so much for your lovely feedback! We’re pleased that you’re enjoying the moisturiser. Thanks again for choosing Facetheory. Facetheory Team

Posted 6 days ago

“Imballaggio perfetto e prodotti ottimi Adoro”

Helpful Report

(English) - Posted 1 week ago

Ciao e grazie mille per le tue splendide parole! Siamo felici che l'imballaggio e i prodotti ti piacciano. Se hai bisogno di qualsiasi cosa, siamo qui per te. Cordiali saluti, Facetheory Team

Posted 6 days ago

“Me encantan todos sus productos”

Helpful Report

(English) - Posted 1 week ago

¡Muchas gracias por tus palabras, María! Nos alegra muchísimo saber que te encantan todos nuestros productos. Un saludo cordial, Facetheory Team

Posted 6 days ago

“Great products fast delivery”

Helpful Report

(English) - Posted 1 week ago

Hi Laura, Thank you so much for your lovely feedback! We're happy to hear that you’re enjoying the products and that the delivery was fast. We really appreciate your support. Thanks Facetheory Team

Posted 6 days ago

“Lovely products! Have noticed a massive improvement on the look and feel of my skin. Will not use anything else now.”

Helpful Report

(English) - Posted 1 week ago

Hi Lillie, Thank you so much for sharing your lovely feedback! We're so happy to hear you’re enjoying the products and that you’ve seen a massive improvement in your skin. We truly appreciate your support. Thanks Facetheory Team

Posted 6 days ago

“Been using Face theory products for several years now. I use the hydra serene night cream, day moisturizer, face wash and blusher. My skin is sensitive and I am 65. My skin loves the products . If you're not sure what to try they are helpful on the phone.”

Helpful Report

(English) - Posted 1 week ago

Hi Rosie Thank you so much for your lovely review and for being a loyal Facetheory customer! We’re delighted to hear that our products have been working so well for your skin. We really appreciate your kind words about our support team. While our phone service is no longer available, our skincare experts are still here for you every day via live chat and email from 8 am to 10 pm to help with any questions or product recommendations. Thank you again for your continued support, it means a lot to us! Thanks Facetheory Team

Posted 6 days ago

“Excellent quality products and like the plastic free packaging”

Helpful Report

(English) - Posted 1 week ago

Hi Michelle, Thank you so much for sharing your experience! We’re thrilled you’re enjoying the excellent quality of our products and that you value the plastic-free packaging. Your support means a lot to us. Thanks Facetheory Team

Posted 1 week ago

Facetheory is rated 4.7 based on 38,033 reviews