Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,138 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,138 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve tried many cream for my son to reduce his ichthyosis for the past 14 years but this cream did the job, cleared the skin within 4 weeks. I’m so happy I came across this on google because I’ve tried many dermatologist with no cure.”

Facetheory 5 star review on 27th March 2022

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Posted 4 years ago

“The scent is awful. Smells like bacon crisps.”

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(English) - Posted 12 hours ago

“Probably the best products I have ever used. I have very oily skin and extremely sensitive to almost everything. Facetheory has been a complete game changer.”

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(English) - Posted 1 day ago

Hi Simone, Thank you for sharing your experience. We’re thrilled Facetheory has been a game changer for you, especially with sensitive and oily skin. Thanks Facetheory Team

Posted 13 hours ago

“I like the product but was disappointed that it said on the website when I ordered it that it was mandarin rather than sweet almond oil. Although it does say mandarin in the ingredients half way down the list). I have had the mandarin product in the past which I absolutely loved as did my daughter & granddaughter. The almond oil is fine but we all much preferred the mandarin one. Glad you've changed the top!”

Helpful Report

(English) - Posted 3 days ago

Hi Anna, Thanks for sharing your experience. We’re sorry there was confusion about the mandarin vs almond oil the ingredients listing can be easy to miss. We’re glad you’ve found the almond oil fine, though we understand the preference for the mandarin version. We’ve noted your feedback about how the product is presented on the website and will pass it along. Thanks Facetheory Team

Posted 13 hours ago

“Lovely product, very gentle. Packaging eco-friendly too. My only suggestion would be that the writing on the tubes is quite small, especially for an older person with poorer site Definitely will keep buying”

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(English) - Posted 5 days ago

Hi Clare, Thank you for sharing your experience. We’re glad you find the product lovely and the packaging eco-friendly. We’ve noted your comment about the writing on the tubes being small and will pass that along. Thanks Facetheory Team

Posted 4 days ago

“My daughter and I use Facetheory and love it! We were also really delighted to get a free gift with our last order.”

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(English) - Posted 5 days ago

Hi Tess, Thank you for sharing your experience. We’re glad you and your daughter love Facetheory. Thanks Facetheory Team

Posted 4 days ago

“I ordered the wrong strength product. I tried to cancel the order 5 minutes after so I could purchase the correct one but it would not allow me. It has arrived but it’s just the inconvenience of it all”

Helpful Report

(English) - Posted 5 days ago

Hi Jane, I’m sorry to hear about the mix‑up with the strength and the trouble canceling it. That sounds frustrating, and we understand the inconvenience of receiving the wrong item. If you’d like, you can reach out to our support team to review the options for your order. Thanks Facetheory Team

Posted 4 days ago

“Love these products. I've already gifted to friends and family”

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(English) - Posted 5 days ago

Hi there, Thank you for sharing your experience. We’re glad you’re loving the products and that you’ve already gifted them to friends and family. Thanks Facetheory Team

Posted 5 days ago

“Love facetheory. My skin looks amazing since using their products.”

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(English) - Posted 6 days ago

Hi Madeline, Thank you for sharing your experience. We’re glad you’re enjoying Facetheory and that your skin looks amazing. Thanks Facetheory Team

Posted 5 days ago

“I have a few favourites from Facetheory that I love and buy on repeat. The customer service is also excellent!”

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(English) - Posted 6 days ago

Hi Charlotte, Thank you for sharing your experience. We’re glad you have favorites you love and that you’ve had a positive experience with our customer service. Thanks Facetheory Team

Posted 5 days ago

“Nehme Facetheory schon einige Zeit und bin damit sehr zufrieden”

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(English) - Posted 1 week ago

Hallo Heike, Danke, dass du deine Erfahrung teilst. Es freut uns zu hören, dass du Facetheory schon einige Zeit nutzt und damit sehr zufrieden bist. Thanks Facetheory Team

Posted 5 days ago

“Good value, fabulous products and love the packaging!”

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(English) - Posted 1 week ago

Hi Jane, Thank you for sharing your experience. We’re glad you’re enjoying the value, products, and packaging. Thanks, Facetheory Team

Posted 1 week ago

“Really love the Hydra-Oat moisturiser and it is at a competitive price point. Would definitely purchase again.”

Helpful Report

(English) - Posted 1 week ago

Hi there, Thank you so much for your kind feedback about the Hydra‑Oat Moisturiser. We're delighted you enjoy it and feel it offers great value, and we truly appreciate you saying you'd buy it again. Thanks, Facetheory Team

Posted 1 week ago

“Absolutely love this brand, especially because you can choose scented or unscented. Due to eczema and parfume allergy it was really hard to find products for my skin. Just wished the toners came in smaller bottles ;) other than that great.”

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(English) - Posted 1 week ago

Hi Anaïs, Thank you for sharing your experience. We’re glad you love the scented and unscented options, and we understand how important fragrance-free choices are for eczema and perfume allergies. We’ve noted your feedback about toner bottle sizes. Thanks, Team Facetheory

Posted 1 week ago

“The only recommendation is that there should be an option to choose from for the free gift as I have so many same cleansers from all my purchases which I don’t use.”

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