Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 37,792 Reviews

95 %

of reviewers recommend Facetheory

4.7

Based on 37,792 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 4th January 2025

1913

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve tried many cream for my son to reduce his ichthyosis for the past 14 years but this cream did the job, cleared the skin within 4 weeks. I’m so happy I came across this on google because I’ve tried many dermatologist with no cure.”

Facetheory 5 star review on 27th March 2022

Helpful Report

Posted 3 years ago

“Really lovely products. I have really noticed a difference since using them I have the Hyaluronic Plumping Serum, the Glow C Day SPF moisturiser, the Peptide firming Night cream and the Glow C Vit C serum. Love them all. They sink into the skin really well and no stickiness.”

Helpful Report

(English) - Posted 4 hours ago

“I am not satisfied with the product my skin looks very dull.?”

Helpful Report

(English) - Posted 2 days ago

“The vit-c cleanser is a favourite, and hope to keep using it in the future.”

Helpful Report

(English) - Posted 3 days ago

“I bought the unscented retinol cream but it's quite pungent, and not in a good way. I'm not sure I can bring myself to keep using it...”

Helpful Report

(English) - Posted 3 days ago

“Uso tanti prodotti tutti validissimi e con ottimi risultati. Adoro il profumo delle creme alla vitamina C e lavanda!!!”

Helpful Report

(English) - Posted 4 days ago

“I love your product. My skin is sensitive and your product suits me.”

Helpful Report

(English) - Posted 4 days ago

“Great value for quality science-backed ingredients! A great match for a rival brand. The barrier Ecotion is silky smooth and hydrating, and am enjoying using the Nicinamide serum but too soon to see results yet (same for the BHA face wash)”

Helpful Report

(English) - Posted 4 days ago

“I love Facetheory products. They are always filled generously so last a long time.”

Helpful Report

(English) - Posted 5 days ago

“Ich habe meine bestellte Ware bisher nicht erhalten! Bestellung #1829615”

Helpful Report

(English) - Posted 6 days ago

Hallo Nils-Horst, vielen Dank für Ihre Nachricht. Wir können sehen, dass Sie bereits mit unserem Kundenservice-Team in Kontakt standen. Unser Team kümmert sich bereits um Ihr Anliegen und wird Sie auf dem Laufenden halten, bis Ihre Bestellung eingetroffen ist. Vielen Dank für Ihre Geduld und Ihr Verständnis. Freundliche Grüße Ihr Facetheory-Team

Posted 6 days ago

“I am so happy with this brand I always come back to the super gel moisturizer. It’s so good for my skin. I have really sensitive skin, acne, prone, and eczema prone and honestly, this is the best so far. I had a little issue with the delivery the delivery guy kind of stole mine cream so the after sales staff was really genuinely happy to help and found a solution really fast that’s why I really would like to recommend this brand and everything around it. The ingredients are perfect. Shipping is also fast. I ordered from France over while I am extremely happy. I highly recommend.”

Helpful Report

(English) - Posted 6 days ago

Hi Manel, Thank you so much for sharing your kind words and for your continued trust in Facetheory! We're delighted to hear that Supergel Moisturiser has been such a great fit for your sensitive, acne- and eczema-prone skin. We’re also really glad our team was able to help quickly with the delivery issue. Your satisfaction means a great deal to us. It’s lovely to know you’re happy with both the ingredients and the service. Sending our thanks all the way to France! Thanks Facetheory Team

Posted 6 days ago

“High quality products, excellent customer care”

Helpful Report

(English) - Posted 6 days ago

Hi Nikoleta, Thank you so much for your kind words! We're pleased to hear that you’re happy with both our products and our customer care. Your feedback means a lot to us and keeps our team motivated to deliver the best service possible. Thanks Facetheory Team

Posted 6 days ago

“Die Produkte sind sehr gut und passen auch perfekt für meine empfindliche Haut. Ich bin absolut zufrieden.”

Helpful Report

(English) - Posted 1 week ago

Hallo Irina, Vielen Dank für Ihr tolles Feedback! Es freut uns sehr zu hören, dass unsere Produkte so gut zu Ihrer empfindlichen Haut passen und Sie rundum zufrieden sind. Wir wünschen Ihnen weiterhin viel Freude mit Ihrer Pflegeroutine! MfG Facetheory Team

Posted 6 days ago

“Unfortunately the serum caused a bad rash.”

Helpful Report

(English) - Posted 1 week ago

Hi Teray, We’re really sorry to hear that the serum caused a bad rash. Please stop using it for now and contact our customer care team at help@facetheory.com with your order details and any photos of the reaction if possible, so they can look into this for you and assist further. Thanks Facetheory Team

Posted 6 days ago

“I discovered Facetheory a while ago but only managed to place my first order recently. I'm really curious about their clean, rich, and promising formulas, but I’m not a fan of the metallic packaging, honestly. Their customer service is outstanding: they sorted an issue with a leaking eye cream in less than 10 minutes and the replacement arrived in a couple of days. I'm a bit surprised they’re not available at Boots or other beauty retailers: I feel like the brand is quite under the radar despite the quality they offer.”

Helpful Report

(English) - Posted 1 week ago

Hi Maria, Thank you so much for sharing your experience with us. We’re delighted to hear that our customer service team could quickly resolve your eye cream issue. We always aim to make things right as fast as possible. We really appreciate your feedback about the metallic packaging and are continuously reviewing our designs to make them both functional and enjoyable to use. It’s wonderful that you’ve recently discovered Facetheory, and we’re so glad our formulas caught your attention. While we’re not available in major retailers like Boots just yet, we truly value growing through our community of customers who appreciate quality, transparency, and care in skincare. Your support means a lot! Thanks Facetheory Team

Posted 6 days ago

“Prodotti eccellenti, efficaci e delicati sulla pelle. Risultati visibili fin da subito. Consigliatissimi!”

Helpful Report

(English) - Posted 1 week ago

Ciao Sara, Grazie di cuore per le tue parole! Siamo felici che tu abbia notato risultati visibili fin da subito e che i nostri prodotti siano delicati ed efficaci sulla tua pelle. Apprezziamo molto la tua fiducia e il tuo consiglio! Facetheory Team

Posted 6 days ago

“I love these products but since changing from the glass pot to the metal tubes I will be looking for an alternative I could wash the glass to recycle - I can’t do this with the metal tube Annoyingly however I try to manipulate the tube it regularly decides to continue squeezing out so I am always wasting the product 😩 Bring back the glass!”

Helpful Report

(English) - Posted 1 week ago

Hi Michelle, Thank you so much for sharing your feedback and for being such a loyal fan of our products. We completely understand your frustration with the metal tube packaging and really appreciate you taking the time to let us know. We switched from glass to tubes to help protect active ingredients from air and light exposure and to make them lighter and safer for shipping. That said, we know the experience of using a tube can sometimes feel less convenient, and your comments about wastage and recyclability are very helpful. We’re continuing to explore more sustainable and user-friendly packaging options, and feedback like yours truly guides those decisions. Thank you again for sticking with us and for caring about both quality and sustainability, it means a lot. Thanks Facetheory Team

Posted 6 days ago

“Great active products and good prices especially with their deals !”

Helpful Report

(English) - Posted 1 week ago

Hi Vanessa, Thanks so much for your feedback! We're glad to hear you’re enjoying our active formulations and finding great value in our offers. We really appreciate you taking the time to share this! Thanks Facetheory Team

Posted 6 days ago

“Facetheory Produkte erfüllen ihre Versprechen. Ich liebe sie immer mehr”

Helpful Report

(English) - Posted 1 week ago

Hallo Dulip, Vielen Dank für Ihr wundervolles Feedback! Es freut uns sehr zu hören, dass unsere Produkte Ihre Erwartungen erfüllen und Sie sie immer mehr lieben. Ihr Vertrauen bedeutet uns viel – wir wünschen weiterhin viel Freude mit Ihrer Facetheory-Pflege! MfG Facetheory Team

Posted 6 days ago

“I’ve been using your products for years and they’ve always been great for my skin.”

Helpful Report

(English) - Posted 1 week ago

Hi Honor, Thanks so much for your continued support and trust in Facetheory! We're thrilled to hear our products have been working so well for your skin over the years. It means a lot to have loyal customers like you as part of our community. Thanks Facetheory Team

Posted 1 week ago

“Awesome face cleanser love it works for my combination skin”

Helpful Report

(English) - Posted 1 week ago

Hi Basil, Thanks so much for your review! We're really glad to hear that you love the cleanser and that it’s working well for your combination skin. Your feedback means a lot to us! Thanks Facetheory Team

Posted 1 week ago

Facetheory is rated 4.7 based on 37,792 reviews