Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,016 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,016 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve tried many cream for my son to reduce his ichthyosis for the past 14 years but this cream did the job, cleared the skin within 4 weeks. I’m so happy I came across this on google because I’ve tried many dermatologist with no cure.”

Facetheory 5 star review on 27th March 2022

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Posted 3 years ago

“Lovely products! Have noticed a massive improvement on the look and feel of my skin. Will not use anything else now.”

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(English) - Posted 19 hours ago

“Been using Face theory products for several years now. I use the hydra serene night cream, day moisturizer, face wash and blusher. My skin is sensitive and I am 65. My skin loves the products . If you're not sure what to try they are helpful on the phone.”

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(English) - Posted 1 day ago

“Excellent quality products and like the plastic free packaging”

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(English) - Posted 2 days ago

Hi Michelle, Thank you so much for sharing your experience! We’re thrilled you’re enjoying the excellent quality of our products and that you value the plastic-free packaging. Your support means a lot to us. Thanks Facetheory Team

Posted 1 day ago

“I love this company great people products, I have been using them for years”

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(English) - Posted 2 days ago

Hi Eleanor, Thank you so much for your kind words. We’re happy you’ve been with us for years and that you love our people and products. Thanks Facetheory Team

Posted 1 day ago

“Love the strong yet gentle products that Facetheory has. Been a fan since before the rebrand. Cleanser and Retinol especially! I wish I could have an even stronger Retinol.”

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(English) - Posted 3 days ago

Hi Vera, Thank you so much for your lovely review. We’re thrilled you’re enjoying our strong yet gentle formulations, especially the cleanser and Retinol. I’ll pass along your interest in an even stronger Retinol to our formulators. Thanks again for your continued support! Facetheory Team

Posted 1 day ago

“I recently purchased the peptide night cream - my first from Facetheory. I’m very impressed. The cream is soothing and my skin does indeed feel firmer! I also like the fact that it is unfragranced and comes in sustainable packaging with hardly any plastic. Keep it up and I’ll keep buying it!”

Helpful Report

(English) - Posted 1 week ago

Hi DR Hirst, Thank you so much for sharing your experience! We’re delighted to hear you’re enjoying the peptide night cream, finding it soothing and firming, and that you value the fragrance-free formula and sustainable packaging. We truly appreciate your support and look forward to you continuing to shop with us. Thanks Facetheory Team

Posted 1 week ago

“Really good products and fair prices”

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(English) - Posted 1 week ago

Hi there, Thank you so much for the kind words! We’re thrilled you find our products great and fair in price. If there’s anything more we can do for you, just let us know. Thanks Facetheory Team

Posted 1 week ago

“Received my order pretty fast considering I live in the USA. I love Facetheory's products. I purchased the Peptide firming eye cream, Retinol firming moisturizer and Glow-C. My skin responds well to each. I definitely recommend!”

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(English) - Posted 1 week ago

Hi Valerie, Thank you so much for sharing your experience! We’re thrilled to hear your order arrived quickly and that you’re enjoying the Peptide Firming Eye Cream, Retinol Firming Moisturizer, and Glow-C. If you need any tips or have questions, we’re here to help. Thanks again, Facetheory Team

Posted 1 week ago

“Tried to use discount code provided but did not work. Paid full price the next day got 3 discount codes sent via email with my basket and I 20% off.”

Helpful Report

(English) - Posted 1 week ago

Hi Thank you for your feedback, and we’re really sorry to hear about the trouble using your discount code. That’s definitely not the experience we want for our customers. Please reach out to our customer care team at help@facetheory.com with your order details, we’ll be happy to review this for you and make sure you don’t miss out on any eligible discount. We appreciate your understanding and thank you for your support! Thanks Facetheory Team

Posted 1 week ago

“I received Blemicalm body skin clearing spray as a complimentary from Facetheory. It's comes in a beautiful package. It's also mild on my skin providing visible results. It helps with reducing dark spots. It's a good value for money and highly recommended to friends and families.”

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(English) - Posted 1 week ago

Hi Oye Thank you so much for taking the time to share your experience with our Blemicalm Body Skin Clearing Spray! We're delighted to hear you enjoyed the packaging and found the formula gentle yet effective in improving your skin’s clarity and reducing dark spots. It’s wonderful to know you’re seeing visible results and recommending it to others, we truly appreciate your support! Thanks Facetheory Team

Posted 1 week ago

“Love all my products, helpful there’s a range for people breastfeeding, my skin feels and looks amazing.”

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