facetheory Reviews

Name: facetheory
Address: 145-147 St John Street, London
Rating: 4.71

4.7 Rating 37,134 Reviews

95 %

of reviewers recommend facetheory

4.7

Based on 37,134 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

07961785402

Email:

help@facetheory.com

Location:

145-147 St John Street
London
EC1V 4PW

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facetheory 5 star review on 7th October 2024

Rachel Youds

facetheory 5 star review on 20th September 2024

Constantine Ngankam Nanhtcheu

facetheory 4 star review on 19th August 2024

1912

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve tried many cream for my son to reduce his ichthyosis for the past 14 years but this cream did the job, cleared the skin within 4 weeks. I’m so happy I came across this on google because I’ve tried many dermatologist with no cure.”

facetheory 5 star review on 27th March 2022

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Posted 2 years ago

“Love the products and would highly recommend”

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(English) - Posted 2 hours ago

“Fantastic as always! Speedy dispatch, well protected in the package & super products!”

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(English) - Posted 9 hours ago

“This cream is really hydrating. I did prefer the other packaging, made it feel a little more luxurious.”

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(English) - Posted 9 hours ago

“Most of the products are effective and reasonably priced,I would recommend because there are many products and you will find the ones that suit you're skin type also not tested on animals and sustainably packaged as much as possible”

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(English) - Posted 19 hours ago

“Had used favetheory moisturiser in the past and decided to five it another go. This time I didn't only buy the moisturiser I bought serums and night cream as well. Didn't expect anything in particular, but apart from being moisturising I have seen improvement in fine li es also”

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(English) - Posted 21 hours ago

“Brilliant will be buying again. I saw Instant improvement to the pores.”

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(English) - Posted 1 day ago

“Quality product which feels good and really nourishes my skin. The smell is not overpowering but subtle.”

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(English) - Posted 1 day ago

“I decided to switch from Kiehl’s cosmetics to Facetheory, and I’m incredibly pleased with my experience. I love everything about Facetheory, from the design to the results. I’m so happy with my new skincare routine. Thank you so much, guys! 💚”

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(English) - Posted 2 days ago

“I want to know how much percentage of azelaic acid in the products.”

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Posted 2 days ago

“Simply put, it's the best skin care on the market. I'm loving it!”

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(English) - Posted 2 days ago

“I really enjoy their products and love that the packaging isn't made of plastic.”

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(English) - Posted 2 days ago

“I have always been happy with their products , but what has happened to the packaging 🥹🥹 It was lot user friendly , the new packaging is painful.”

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(English) - Posted 3 days ago

“I bought the HydraOat Soothing Daily Moisturiser and really like it ! No real smell and thats fine i find it quite soothing and works well under foundation .doesnt pil”

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(English) - Posted 3 days ago

“Purtroppo non mi ha soddisfatta”

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(English) - Posted 3 days ago

“Good product.”

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(English) - Posted 3 days ago

“All good. I like the products”

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(English) - Posted 3 days ago

“I have been a loyal customer for years and have always loved this cleanser, but I am deeply disappointed with the recent changes. The new packaging is utterly appalling – it barely lasts 3 to 4 weeks, whereas the jars used to last me six months. To add insult to injury, the price remains the same despite the significant reduction in product quantity. This is an outrageous move that completely disregards long-time customers like myself. It feels like nothing more than a cash grab, and it’s disgraceful. The new packaging is not only impractical but downright wasteful. I am actively searching for a more affordable brand with similar ingredients because this change has made it impossible to justify sticking with your product. Bring back the jars – this new packaging is a complete failure, and your customers deserve better.”

Helpful Report

Posted 3 days ago

“Great products and I have noticed the difference and improvement in my skin since using this brand. The only negative to the product is the new packaging. The glass jars were easier and better for the environment and some grey grit from around the lid comes off and goes on your hands.”

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(English) - Posted 4 days ago

“Very soothing with fast acting positive results. I love Face Theory and so glad I found it. Plastic free, cruelty free, carbon neutral and effective healing ingredients. I saw great results even after the first use. And the cleansing balm citrus scent is a delight.”

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(English) - Posted 4 days ago

“This cream smells just like smoked cheddar. Is it supposed to smell like that? Can’t put that on my face.”

Helpful Report

(English) - Posted 4 days ago

facetheory is rated 4.7 based on 37,134 reviews