Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 37,992 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 37,992 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 4th January 2025

1913

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve tried many cream for my son to reduce his ichthyosis for the past 14 years but this cream did the job, cleared the skin within 4 weeks. I’m so happy I came across this on google because I’ve tried many dermatologist with no cure.”

Facetheory 5 star review on 27th March 2022

Helpful Report

Posted 3 years ago

“Nothing comes close to Face Theory. I've used their products for many years, and on occasion deviated to try something else and every time been disappointed. I recently tried the Froya skincare but soon switched back to Face Theory. My skin went very dry over winter snow I bought the hydrating range and instantly my skin feels and looks ten times better. Incredible products at fair prices. Absolutely love them.”

Helpful Report

(English) - Posted 11 hours ago

“Love the brand. Not silly money and Vegan.”

Helpful Report

(English) - Posted 1 day ago

“Didnt get the results i was expecting. I really love yoyr products . But thid time i was very dissapointed.”

Helpful Report

(English) - Posted 2 days ago

“Ordering was easy and the items arrived quickly. I have only used the Hyaluronic Acid 2% Plumping Serum so far but have found it easy to apply, it agrees with my skin (which can be sensitive) and I have noticed an improvement in its moisture retention already. Thank you”

Helpful Report

(English) - Posted 2 days ago

“been using Facetheory for a couple of years now. The only comment i can make is that I hope they dont change ingredients in a negative way that brings down their quality. We will notice, FYI. Other than that, thanks!”

Helpful Report

(English) - Posted 4 days ago

Hi Busra Thank you so much for your loyalty and for taking the time to share your feedback! We really appreciate your trust in Facetheory over the years. Please rest assured that maintaining the quality and integrity of our formulas is always our top priority. If we make any updates, it’s only to improve performance or sustainability. We’re so glad to have you as part of our community! Thanks Facetheory Team

Posted 3 days ago

“Says glow products but I feel my skin is not any more 'glowy' even when products are just put on”

Helpful Report

(English) - Posted 4 days ago

Hi Charlotte Thank you for sharing your feedback! We really appreciate you giving our glow products a try. It’s completely normal not to see a noticeable “glow” right away, two weeks is still quite early in the skincare process. Our glow range works best with consistent use over a few more weeks as active ingredients gradually improve skin texture and radiance. For the best results, we recommend making sure you’re cleansing regularly, gently exfoliating once or twice a week, and keeping your skin well-hydrated. Also, consistent sunscreen use during the day helps protect your skin and enhance that healthy glow over time. Hi [Name], thank you for sharing your feedback! We really appreciate you giving our glow products a try. It’s completely normal not to see a noticeable “glow” right away — two weeks is still quite early in the skincare process. Our glow range works best with consistent use over a few more weeks as active ingredients gradually improve skin texture and radiance. For the best results, we recommend making sure you’re cleansing regularly, gently exfoliating once or twice a week, and keeping your skin well-hydrated. Also, consistent sunscreen use during the day helps protect your skin and enhance that healthy glow over time. Please keep us updated on how your skin feels after another few weeks, we’d love to hear about your progress. Thanks Facetheory Team

Posted 3 days ago

“I love the product. The only downfall is the cost for shipping and availability. I'm in Michigan, U.S. It costs more for shipping than it does for the lotion and takes 3 weeks to receive. It would be great if you had distribution in the U.S. Thank you!”

Helpful Report

(English) - Posted 4 days ago

Hi Thank you so much for your kind words and honest feedback! We're glad to hear you love the product. We completely understand your frustration with the shipping costs and delivery times to Michigan. The good news is that we’re already working on establishing a distribution center in the U.S. to make shipping faster and more affordable. In the meantime, we’ll also be switching to a new courier in March to help improve delivery times. We really appreciate your patience and support, it means a lot to us! Thanks Facetheory Team

Posted 3 days ago

“So happy with the products I’ve chosen and been using. I’ve ordered more products since using face theory”

Helpful Report

(English) - Posted 1 week ago

Hi Serena, We’re so glad to hear you’re loving your Facetheory products! It’s wonderful that you’ve already discovered more to try. Thank you for your trust and continued support. We can’t wait to hear how you get on with your new choices! Facetheory Team

Posted 1 week ago

“I really hoped this would be the moisturiser for me after trying many for my sensitive skin, but unfortunately I reacted to it, but it is a lovely moisturiser for those who are so sensitive”

Helpful Report

(English) - Posted 1 week ago

Hi Annalea Thank you for giving our moisturiser a try and for sharing your experience. We’re really sorry to hear it didn’t suit your sensitive skin, we understand how tricky it can be to find the right match. We’re glad you still found the texture and quality lovely, and we’d love to help you find an alternative from our range that might be a better fit. Please get in touch with our support team so we can recommend a gentler option for your skin type. Thanks Facetheory Team

Posted 1 week ago

“Dopo 24 GG e due solleciti, non ho ancora ricevuto la mia crema per cui ho speso 39 euro. Spero di avere notizie presto.”

Helpful Report

(English) - Posted 1 week ago

Ciao Cristina, Ci dispiace moltissimo per il ritardo e comprendiamo perfettamente la sua frustrazione. Le assicuriamo che stiamo già indagando con il corriere per rintracciare il suo ordine e capire cosa sia successo alla spedizione. La contatteremo al più presto non appena avremo aggiornamenti. Grazie per la sua pazienza e comprensione. Facetheory Team

Posted 1 week ago

“Double glow exfoliating face & body is a fantastic product - my skin feels so smooth and clean. Unfortunately, the glow c vitamin c cream cleaner and retinol firming moisturiser have not agreed with my skin and I have broken out with my skin looking dull and feeling sore. It’s obviously my skin needs products that are deep cleansing and not products that potentially clog.”

Helpful Report

(English) - Posted 2 weeks ago

Hi Kirsten Thank you so much for sharing your feedback. We’re delighted to hear that you’re enjoying the Double Glow Exfoliating Face & Body and that it’s leaving your skin smooth and refreshed. We’re really sorry to hear that the Glow C Vitamin C Cream Cleanser and Retinol Firming Moisturiser didn’t suit your skin as well. Everyone’s skin reacts differently, and it sounds like your skin may prefer lighter, more clarifying formulas. We’d love to help you find the best routine for your skin type. Please reach out to our customer care team at help@facetheory.com so we can assist you with personalised recommendations or next steps. Your feedback is invaluable and helps us continue to improve our formulations. Thanks Facetheory Team

Posted 1 week ago

“Colis toujours pas reçu et aucune information du vendeur... Serait-ce un site d arnaque ?”

Helpful Report

(English) - Posted 2 weeks ago

Bonjour, Nous sommes sincèrement désolés pour le retard rencontré dans la livraison de votre commande. Ce contretemps a été causé par un dysfonctionnement du logiciel des douanes, désormais entièrement résolu. D’après nos dernières informations, votre colis a bien été réceptionné par une agence Colis Privé le 30/01. Il est actuellement en cours d’acheminement vers sa destination finale et devrait vous être livré très prochainement. Merci pour votre patience et votre compréhension. Facetheory Team

Posted 1 week ago

“Super quick delivery. Easy to order. Great products as always”

Helpful Report

(English) - Posted 2 weeks ago

Hi Sarah, Thanks so much for your kind words! We’re delighted to hear that your order arrived quickly and that you’re loving our products. We really appreciate your continued support! Thanks Facetheory Team

Posted 2 weeks ago

“Commande passée début janvier et toujours spas reçue, ni même de retour du support client après les avoir contacté”

Helpful Report

(English) - Posted 2 weeks ago

Bonjour Nanguy, nous sommes vraiment désolés d'apprendre que votre commande n'est pas encore arrivée. Les livraisons vers la France sont actuellement plus lentes que d'habitude en raison d'un problème initial avec le logiciel des douanes, suivi de conditions météorologiques difficiles en Europe et de la congestion qui en résulte au sein des réseaux logistiques, ce qui peut expliquer le retard. Nous avons vérifié et pouvons confirmer que notre service client a répondu à votre message le 26/01. Si vous n'avez pas encore vu notre réponse, veuillez vérifier votre boîte de réception et votre dossier de courriers indésirables. Notre équipe continue de suivre votre commande et fera en sorte qu'elle vous parvienne au plus vite. Facetheory Team

Posted 2 weeks ago

“My porebright toner, came rancid. I’m not happy with that. I cannot use it.”

Helpful Report

(English) - Posted 2 weeks ago

Hi Ana, We’re very sorry to hear that your Porebright Toner didn’t arrive as expected. The toner has a subtle, neutral aroma, slightly tangy or milky at most, that fades quickly on application, which is typical for “fragrance-free” products relying on natural preservatives like Sodium Anisate and Sodium Levulinate. However, it definitely shouldn’t smell unpleasant or appear rancid. Please get in touch with our customer care team at help@facetheory.com with your order details, and we’ll be glad to arrange a replacement or refund for you. We want to make sure you’re completely happy with your product. Thanks Facetheory Team

Posted 2 weeks ago

“I haven't received anything yet (already 3 weeks from the purchase). I have contact you via Instagram but nothing useful. I am very disappointed”

Helpful Report

(English) - Posted 2 weeks ago

Hi Angeliki we’re really sorry to hear that your order hasn’t arrived yet and that your experience reaching out to us on Instagram wasn’t helpful. Deliveries to Greece are moving slower than usual at the moment, likely due to severe weather conditions across Europe and resulting congestion within logistics networks. Our social media pages aren’t monitored by our customer service team, so the best way to get assistance is by contacting us via email at help@facetheory.com or through live chat on our website. Our team will be happy to look into your order and make sure it reaches you as soon as possible. Thanks Facetheory Team

Posted 2 weeks ago

“Votre assistante Jade était très efficace , merci beaucoup!”

Helpful Report

(English) - Posted 2 weeks ago

Bonjour Dinara Merci beaucoup pour votre retour ! Nous sommes ravis d’apprendre que Jade a pu vous aider efficacement. Votre satisfaction est notre priorité. Facetheory Team

Posted 2 weeks ago

“Produits non recus, sans aucune nouvelle ....”

Helpful Report

(English) - Posted 2 weeks ago

Bonjour Gilles, Nous sommes désolés d'apprendre que vous n'avez pas encore reçu votre commande et que nous n'avons pas eu de vos nouvelles. Nous souhaitons vous offrir la meilleure expérience possible. Pourriez-vous nous contacter directement en nous indiquant votre numéro de commande afin que nous puissions examiner la situation et la résoudre rapidement ? Veuillez nous écrire à help@facetheory.com. Nous vous remercions de votre patience et de votre compréhension. Facetheory Team

Posted 2 weeks ago

Bonjour, Nous sommes désolés d'apprendre que vous n'avez pas encore reçu votre commande et que nous n'avons pas eu de vos nouvelles. Nous souhaitons vous offrir la meilleure expérience possible. Pourriez-vous nous contacter directement en nous indiquant votre numéro de commande afin que nous puissions examiner la situation et la résoudre rapidement ? Veuillez nous écrire à help@facetheory.com. Nous vous remercions de votre patience et de votre compréhension. Facetheory Team

Posted 2 weeks ago

“Easy to use website. Lovely products reasonably priced”

Helpful Report

(English) - Posted 2 weeks ago

Hi Laura, Thank you so much for your wonderful review! We’re delighted to hear you found our website easy to use and love our products. It means a lot to know you’re happy with both the quality and value. We really appreciate your support! Thanks Facetheory Team

Posted 2 weeks ago

“Avete perso il pacco. Esperienza pessima”

Helpful Report

(English) - Posted 2 weeks ago

Ciao, Ci dispiace molto per l’esperienza negativa. Ti assicuriamo che non è il servizio che desideriamo offrire. Ti invitiamo a contattarci indicando il numero d’ordine all’indirizzo help@facetheory.com, così potremo verificare subito quanto accaduto e trovare una soluzione. Facetheory Team

Posted 2 weeks ago

Facetheory is rated 4.7 based on 37,992 reviews