Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 37,855 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 37,855 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 4th January 2025

1913

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve tried many cream for my son to reduce his ichthyosis for the past 14 years but this cream did the job, cleared the skin within 4 weeks. I’m so happy I came across this on google because I’ve tried many dermatologist with no cure.”

Facetheory 5 star review on 27th March 2022

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Posted 3 years ago

“My first Facetheory product and I love it. My skin was beginning to age and had dark marks from sun exposure so I decided I needed a retinol product for use over the winter and I love this product. I could see a difference over the first two weeks with fine lines tightening and fading, and a more even skin tone. Love it. Xx”

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(English) - Posted 6 hours ago

“De lo mejor , El serum Vitamina C 30% es de lo mejor en el mercado , en unas semanas ya se puede ver la diferencia !”

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(English) - Posted 1 day ago

Hola Cristina, ¡Qué alegría leer tu reseña! Nos encanta saber que el Serum de Vitamina C 30% te está dando tan buenos resultados en tan poco tiempo. Gracias por compartir tu experiencia y por confiar en nosotros para el cuidado de tu piel. ¡Que sigan esos excelentes resultados! Facetheory Team

Posted 1 day ago

“After discovering Face Theory I will never go back!! All the products are clean, healthy and Face Theory have a great ethical and sustainable philosophy. I'm 100% a Face Theory girl ;)”

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(English) - Posted 2 days ago

Hi Marta, It’s amazing to hear how much you connect with our clean and ethical approach to skincare. Knowing you’ve found products that truly work for you means the world to us. Welcome to the Facetheory family, we’re so happy to have you with us! Thanks Facetheory Team

Posted 1 day ago

“Been using this stuff for a year, and so far its worked great.”

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(English) - Posted 3 days ago

Hi Scott, Thanks for sharing your experience! We're so glad to hear you've been getting great results after using it for a year. Consistent use really makes all the difference, thanks for sticking with us! Facetheory Team

Posted 1 day ago

“Labai kokybiška ir draugiška odai sudėtis. Puikus aptarnavimas.”

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(English) - Posted 3 days ago

Sveiki Virginija, Ačiū už jūsų gražų atsiliepimą! Džiaugiamės, kad mūsų produktų sudėtis ir aptarnavimas paliko jums gerą įspūdį. Jūsų pasitenkinimas mums – didžiausias įvertinimas! Pagarbiai Facetheory Team

Posted 1 day ago

“Verry good product 🙂”

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(English) - Posted 4 days ago

Hi Eva, Thank you so much for your feedback! We're happy to hear you’re enjoying the product. Facetheory Team

Posted 1 day ago

“I have been using the Vitamin C factor 30 moisturiser. It’s great value and it’s also a great product. I’ve used it for a year and will continue forever!!”

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(English) - Posted 5 days ago

Hi David, Thank you so much for your wonderful feedback! It's fantastic to hear that our Vitamin C SPF 30 Moisturiser has become a lasting part of your routine. We’re delighted you’ve been enjoying it over the past year and truly appreciate your loyalty. Thanks Facetheory Team

Posted 1 day ago

“Amazing, truly.”

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Posted 6 days ago

Hi, Thank you so much for your kind words! It means a lot to know you’re enjoying your Facetheory experience. We’re so glad our products are making a positive difference for you. Thanks Facetheory Team

Posted 6 days ago

“Love the products. have used them for several months and can cetrainly see the benefits. Will be buying them again.”

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(English) - Posted 1 week ago

Hi H, Thank you so much for sharing this lovely feedback. It’s wonderful to hear that you’ve been enjoying the products and are seeing real results over time. We’re so glad they’ve become part of your routine and truly appreciate your continued support. Thanks Facetheory Team

Posted 6 days ago

“I love these products but there's some issue with the packaging. The logos and descriptions printed on the amber tinctures have completely rubbed off within a couple of weeks and I can't make out what it says (I've labelled it myself, but just wanted to point it out)”

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(English) - Posted 1 week ago

Hi, Thank you so much for your kind words and for taking the time to share your feedback. We're really glad to hear you're enjoying our products, though we’re sorry about the issue with the print rubbing off the amber tincture bottles. That shouldn’t happen, and your note helps us identify where we need to improve. Our team is already reviewing packaging durability to prevent this in the future. We appreciate you taking the time to label your bottles and bring this to our attention. Your feedback genuinely helps us do better. Thanks Facetheory Team

Posted 6 days ago

“I’ve been using Face Theory products for 7 years and have been happy with all the products I’ve used. I’ve been using the glow c eye cream daily for nearly 1.5 years. The eye cream has been amazing for my under eye area, which had been beginning to sink and was noticeably darker before I began using this product. In photos I can see a clear difference compared to before I started using it to now- the under eye is visibly brighter and more plumped up. It’s great value as well because you only need a small amount and the product lasts absolutely ages - I only had to repurchase after 10 months of daily use and I’ve had the current tube for 6 months and still have enough left for quite a while and I use it every night. I just came here to rave about this amazing product!”

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(English) - Posted 1 week ago

Hi, Thank you so much for taking the time to share your experience after seven years with Facetheory! It’s wonderful to hear that Glow-C Eye Cream has made such a visible difference for you and that you’ve seen lasting results over time. We’re glad you’ve found it both effective and great value—your detailed feedback about its longevity will be so helpful to others considering it. We truly appreciate your continued trust and support, it means a lot to our team! Thanks Facetheory Team

Posted 6 days ago

“This is my second time purchasing your products. First time was hit & miss learning what worked for me, this time I’m very happy and have a great routine morning and night. I have mature skin & very dry as well. Using three products my skin stays hydrated all night.”

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(English) - Posted 1 week ago

Hi Karen, Thank you for sharing your experience and for giving our products another try. It's wonderful to hear that you've found a routine that keeps your skin hydrated and works well for your needs. We’re so glad your second purchase has been a success and truly appreciate your continued trust in our skincare. Thanks Facetheory Team

Posted 6 days ago

“Although quite pricey, I found that Facetheory products are my favourite for skincare. They are worth the extra $ because they actually make my feel look and feel different. I have hormonal issues so I get acne no matter what, but the vitamin C serum and the resurfacing toner really help for it to heal quick and for the scars to fade.”

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(English) - Posted 1 week ago

Hi Anemona, Thank you so much for sharing your experience! We're delighted to hear that Facetheory products have become your skincare favorites, especially knowing how challenging hormonal acne can be. It's wonderful that the vitamin C serum and resurfacing toner are helping your skin heal quickly and fade scars, that's exactly the kind of improvement we hope to deliver. We truly appreciate your support and understanding of the value behind our formulations. If you ever need personalized tips or have any questions, we're here to help! Thanks Facetheory Team

Posted 6 days ago

“I still love the actual product but I still hate this newer packaging. It is harder to get all the product out of the tube and harder to recycle. The glass pots meant you could get every tiny scrap out and they could be reused or recycled. So much gets wasted in a metal tube, and the plastic cap goes against why I started using you guys in the first place”

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