Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,012 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,012 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve tried many cream for my son to reduce his ichthyosis for the past 14 years but this cream did the job, cleared the skin within 4 weeks. I’m so happy I came across this on google because I’ve tried many dermatologist with no cure.”

Facetheory 5 star review on 27th March 2022

Helpful Report

Posted 3 years ago

“Great product, leaves you feeling hydrated and non greasy greasy even if you use a generous amount ! I found it also pairs well as a base moisturiser for my makeup to sit on top of.”

Helpful Report

(English) - Posted 2 days ago

“I recently purchased the peptide night cream - my first from Facetheory. I’m very impressed. The cream is soothing and my skin does indeed feel firmer! I also like the fact that it is unfragranced and comes in sustainable packaging with hardly any plastic. Keep it up and I’ll keep buying it!”

Helpful Report

(English) - Posted 3 days ago

Hi DR Hirst, Thank you so much for sharing your experience! We’re delighted to hear you’re enjoying the peptide night cream, finding it soothing and firming, and that you value the fragrance-free formula and sustainable packaging. We truly appreciate your support and look forward to you continuing to shop with us. Thanks Facetheory Team

Posted 2 days ago

“Really good products and fair prices”

Helpful Report

(English) - Posted 5 days ago

Hi there, Thank you so much for the kind words! We’re thrilled you find our products great and fair in price. If there’s anything more we can do for you, just let us know. Thanks Facetheory Team

Posted 3 days ago

“Received my order pretty fast considering I live in the USA. I love Facetheory's products. I purchased the Peptide firming eye cream, Retinol firming moisturizer and Glow-C. My skin responds well to each. I definitely recommend!”

Helpful Report

(English) - Posted 6 days ago

Hi Valerie, Thank you so much for sharing your experience! We’re thrilled to hear your order arrived quickly and that you’re enjoying the Peptide Firming Eye Cream, Retinol Firming Moisturizer, and Glow-C. If you need any tips or have questions, we’re here to help. Thanks again, Facetheory Team

Posted 3 days ago

“Tried to use discount code provided but did not work. Paid full price the next day got 3 discount codes sent via email with my basket and I 20% off.”

Helpful Report

(English) - Posted 1 week ago

Hi Thank you for your feedback, and we’re really sorry to hear about the trouble using your discount code. That’s definitely not the experience we want for our customers. Please reach out to our customer care team at help@facetheory.com with your order details, we’ll be happy to review this for you and make sure you don’t miss out on any eligible discount. We appreciate your understanding and thank you for your support! Thanks Facetheory Team

Posted 1 week ago

“I received Blemicalm body skin clearing spray as a complimentary from Facetheory. It's comes in a beautiful package. It's also mild on my skin providing visible results. It helps with reducing dark spots. It's a good value for money and highly recommended to friends and families.”

Helpful Report

(English) - Posted 1 week ago

Hi Oye Thank you so much for taking the time to share your experience with our Blemicalm Body Skin Clearing Spray! We're delighted to hear you enjoyed the packaging and found the formula gentle yet effective in improving your skin’s clarity and reducing dark spots. It’s wonderful to know you’re seeing visible results and recommending it to others, we truly appreciate your support! Thanks Facetheory Team

Posted 1 week ago

“Love all my products, helpful there’s a range for people breastfeeding, my skin feels and looks amazing.”

Helpful Report

(English) - Posted 1 week ago

Hi Thank you so much for your lovely review! We’re thrilled to hear you’re loving your products and that our breastfeeding-friendly range has been helpful for you. It’s wonderful to know your skin is looking and feeling amazing, that’s exactly what we aim for. Thanks Facetheory Team

Posted 1 week ago

“I love using the products and the offer the company always gives out. I have been referring the products to my friends.”

Helpful Report

(English) - Posted 1 week ago

Hi Thank you so much for your wonderful feedback! We're delighted to hear that you’re enjoying our products and offers. It means a lot to know you’ve been recommending us to your friends, your support truly keeps us going. We can’t wait for you to see what’s coming next! Thanks Facetheory Team

Posted 1 week ago

“I love this oil free gel… I have problem mild adult acne at ages 55. Many oil free moisturisers dry my skin out but this is fantastic. The saylic acid keeps my pores clean and my skin is already looking clearer and brighter”

Helpful Report

(English) - Posted 1 week ago

Hi Samantha Thank you so much for sharing your experience! We're thrilled to hear that the Supergel Oil-Free Moisturiser is working so well for your skin and helping to balance hydration while keeping pores clear. It’s wonderful to know your complexion is looking clearer and brighter, that’s exactly what we love to hear. We really appreciate you taking the time to leave such positive feedback. Thanks Facetheory Team

Posted 1 week ago

“Delivers fast, good range of unscented products with minimal ingredients, naturally sourced.”

Helpful Report

(English) - Posted 1 week ago

Hi Jaspreet Thanks so much for your lovely review! We're delighted to hear you’re enjoying our range of unscented, naturally sourced formulas. We believe in keeping ingredients minimal yet effective, so it’s great to know that resonates with you. We also appreciate your comment on our fast delivery, our team will be thrilled to hear it. Thanks Facetheory Team

Posted 1 week ago

“Facetheory is a basis of my daily face care routine for many years already.”

Helpful Report

(English) - Posted 1 week ago

Hi Kseniia Thank you so much for your lovely feedback! We're delighted to hear that Facetheory has been part of your daily routine for so many years. It means a lot to know our products have earned a lasting place in your skincare care ritual. Thanks Facetheory Team

Posted 1 week ago

“I really wanted to like the face theory vitamin C serum, especially since it was affordable compared to some other brands on the market, but unfortunately I found it to be worse than expected, after I apply it to my clean face in the morning my face feels sticky and greasy. This never happened before when I used other brands of vitamin C serum. Disappointed. So one star from me for the product and five stars for service and delivery”

Helpful Report

(English) - Posted 1 week ago

Hi Juliana Thank you for taking the time to share your feedback. We're sorry to hear that our Vitamin C Serum didn’t feel as comfortable on your skin as you’d hoped. The slightly tacky finish you noticed can sometimes happen depending on how much is applied or whether the skin is still damp after cleansing. To help reduce this, we suggest using just 2–3 drops per application and waiting a few minutes before applying your moisturiser or SPF. Applying it to completely dry skin can also help it absorb more evenly and feel lighter on the skin. We’re really glad to hear that you were happy with our service and delivery, thank you for your kind words. If you'd like, our customer care team would be happy to recommend an alternative vitamin C formula or help tailor your routine for a smoother finish. Please don’t hesitate to reach out to us at help@facetheory.com - we’d love to assist further. Thanks Facetheory Team

Posted 1 week ago

“Lip balm is amazing”

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(English) - Posted 1 week ago

Hi Dionne Thanks so much for your kind words! We’re thrilled to hear you’re loving the Lipabalm Nourishing Lip Treatment, it’s always great to know it’s keeping lips soft and hydrated. Thanks Facetheory Team

Posted 1 week ago

“I got the two vitamin C serums and I can honestly say the difference in my skin tone ,plumpness and glow is unreal. And trust me ,im a tough customer!lol A must have for every lady ,particularly ladies like me going through peri menopause.”

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