facetheory Reviews

Name: facetheory
Address: 20-22 Wenlock Road, London, London Borough of Hackney
Rating: 4.70

4.7 Rating 37,560 Reviews

95 %

of reviewers recommend facetheory

4.7

Based on 37,560 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

07961785402

Email:

help@facetheory.com

Location:

20-22 Wenlock Road,
London
London Borough of Hackney
N1 7GU

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facetheory 5 star review on 4th January 2025

1913

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve tried many cream for my son to reduce his ichthyosis for the past 14 years but this cream did the job, cleared the skin within 4 weeks. I’m so happy I came across this on google because I’ve tried many dermatologist with no cure.”

facetheory 5 star review on 27th March 2022

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Posted 3 years ago

“Globalement les produits sont bons notamment les nettoyants Juste un bémol pour le sérum n20 très cher et pour le moment je ne vois pas de différence”

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(English) - Posted 10 hours ago

“Ho avuto il piacere di scoprire i prodotti di questo brand anni fa e mi sono innamorata!!!!”

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(English) - Posted 18 hours ago

“Feels lovely and works wonders for my skin type, so glad I found it 😁👍🏼 10/10”

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(English) - Posted 1 day ago

“I miss the glass containers!”

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(English) - Posted 2 days ago

“C'est bien traduit en Français”

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(English) - Posted 2 days ago

“Die Bestellung war einfach und wurde schnell geliefert. Sie UV-Tagescreme mit Vitamin C ist okay, ist aber schwer am Gesicht zu verteilen, trocknet die Haut aus und hinterlässt am Anfang weiße Spuren. Nicht für tägliche Routine leider. Rétinol- Creme hat schnell zu Reizung der Haut geführt, obwohl ich bisher schon eine ziemlich lange Erfahrung mit Retinolseren hatte. So richtig überzeugt haben mich Eure Produkte doch nicht.”

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(English) - Posted 3 days ago

“Je suis très satisfaite des produits de facetheory ça fait 2 ans que j’utilise les produits. Mais il faut revoir la livraison c’est beaucoup trop long.”

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(English) - Posted 4 days ago

“Great product, my skin feels really nourished”

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(English) - Posted 4 days ago

“Produits au top. Les seuls qui m'ont aidé à me débarrasser de mon acné hormonale.”

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(English) - Posted 6 days ago

“I’ve always loved Facetheory products and their service is impeccable. For someone that has sensitive skin with rosacea, I feel very catered towards with their range and even when I’ve had issues, the service is nothing short of attentive. I would 100% recommend facetheory to anyone who is looking to start their skincare journey!”

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(English) - Posted 1 week ago

“Good products , easy to order and good price too”

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(English) - Posted 1 week ago

“Every product I buy from Facetheory works SO well. My entire skin care routine is facetheory bar one product, and after being consistent with it for about a year I get so many compliments on how glowy my skin is!”

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(English) - Posted 1 week ago

“Lovely moisturizer, my skin feels gorgeous in the morning, I love the subtle lavender fragrance, this is part of my highly routine now, looking forward to trying other products”

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(English) - Posted 1 week ago

“Easy to order and products arrived quickly. FaceTheory aligns with my own personal values of only using ethically and sustainably made products. They're never tested in animals, made in the UK (reducing miles travelled), and no plastic packaging (that I've come across) - so many positive reasons to use this brand! I have only been using FaceTheory products for a week or two, and am happy with the results so far 😊”

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(English) - Posted 1 week ago

“At 63 years old the Vit C cleanser and Polypeptide are the best products ever and I’ll order forever. They’ve plumped my skin and give a beautiful glow.”

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(English) - Posted 1 week ago

“Initially I waa using this product and was pleased with the results. Until one day, tables turned, and whenever using this product, even if I place on my skin for a few seconds or minutes, it leaves my skin Red Inflamed Itchy sore and bumpy and flaky! What more can i say. It takes upto ONE MONTH following that for my skin to be treated with barrier creams and moisturisers for my skin to return to normal. And this continues to happen whenever I attempt to use the product. I brought 2 aswell. Id like a refund or compensation!!”

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Posted 1 week ago

Hi, Thank you for sharing your experience with Clarifying Cleanser C2. We're sorry to hear about the discomfort you've encountered. The symptoms you describe—redness, inflammation, itchiness, soreness, bumps, and flakiness—can be very distressing, and we understand your frustration. Clarifying Cleanser C2 contains a blend of exfoliating acids, including glycolic acid, lactic acid (AHAs), and salicylic acid (BHA), which are effective for oily and blemish-prone skin but can sometimes cause irritation, especially in sensitive skin types or if the skin barrier is compromised. These ingredients work by exfoliating the skin and promoting cell turnover, but overuse or combining them with other active products (like retinoids, vitamin C, or other exfoliants) can increase the risk of irritation. There are several factors that could contribute to your reaction: Over-exfoliation: Using multiple exfoliating products or using this cleanser too frequently can weaken the skin barrier and lead to the symptoms you described. Combination with other actives: Other products in your routine, especially those containing acids, retinoids, or benzoyl peroxide, may amplify irritation when used alongside this cleanser. Individual sensitivity: Some people are more sensitive to certain ingredients, such as glycolic acid, lactic acid, or even essential oils and preservatives, which can trigger contact dermatitis or irritation. Delayed onset: Sometimes, irritation can develop after repeated use, even if the product was initially well-tolerated. If you experience persistent irritation, it’s best to discontinue use and allow your skin to recover with gentle barrier creams and moisturisers, as you’ve done. Please reach out to our customer service team for further assistance. Thanks Facetheory Team

Posted 5 days ago

“Thankful l got redeemed with the help of TheresachinRecovery INC”

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Posted 1 week ago

“Ordered my regular products in time for going away but didn't receive them. I emailed FaceTheory and Jade replied back almost instantly.....gave me the option of refund or sending the order. I explained I needed the products as I have sensitive skin and only use Facetheory products. The order was processed, and shipped within a matter of hours, and I received my products on time. Thank you Jade!”

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(English) - Posted 1 week ago

“Für mich funktionieren die Cremes leider nicht besonders. Ich habe sehr trockene Haut und habe entsprechend ausgewählt, aber die Produkte helfen nicht und die Haut spannt trotzdem.”

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(English) - Posted 1 week ago

Hi Andrea, Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit unserer HydraSerene Night Cream und dem Glow-C Daily Moisturiser SPF 30 zu teilen. Es tut uns leid zu hören, dass die Cremes Ihre trockene Haut nicht ausreichend pflegen und Sie weiterhin Spannungsgefühle verspüren. Wir wissen, wie wichtig es ist, dass Pflegeprodukte optimal auf individuelle Hautbedürfnisse abgestimmt sind. Gerne beraten wir Sie persönlich, um gemeinsam eine passende Lösung für Ihre Haut zu finden. Möglicherweise eignen sich reichhaltigere Produkte aus unserem Sortiment besser für Sie. Unser Kundenservice steht Ihnen jederzeit zur Verfügung, um Alternativen zu empfehlen oder weitere Fragen zu beantworten. Wir danken Ihnen für Ihr ehrliches Feedback – es hilft uns, unsere Produkte und unseren Service stetig zu verbessern. Facetheory Team

Posted 5 days ago

“Terminé la brillance de la peau grasse mais vive le glow !!!”

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(English) - Posted 2 weeks ago

facetheory is rated 4.7 based on 37,560 reviews