Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 37,705 Reviews

95 %

of reviewers recommend Facetheory

4.7

Based on 37,705 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 4th January 2025

1913

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve tried many cream for my son to reduce his ichthyosis for the past 14 years but this cream did the job, cleared the skin within 4 weeks. I’m so happy I came across this on google because I’ve tried many dermatologist with no cure.”

Facetheory 5 star review on 27th March 2022

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Posted 3 years ago

“Bought for my missus and she loves your products.”

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(English) - Posted 3 hours ago

“I bought HydraCleanse and after the rebranding I have to say I am quite disappointed. I used to love this product and recommended to everyone. Now the new packaging is not practical at all and the product itself is quite different from how it used to be, plus it doesn't smell well.”

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(English) - Posted 17 hours ago

“I like this cream as it's oil free, skin looks good, cleaner and not greasy.”

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(English) - Posted 1 day ago

“So far, really happy with my purchase”

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(English) - Posted 1 day ago

“Ordered 2 times already for the same product. Everything was perfect!”

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(English) - Posted 2 days ago

“Really nice products, great ingredients in the products and brilliant packaging too! Skin is looking so much smoother and brighter after only 1 week. Very happy customer.”

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(English) - Posted 2 days ago

“Gute Inhaltsstoffe und gute Preis/ Leistung”

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(English) - Posted 2 days ago

“I use both day and night creams from Facetheory. I have sensitive and dry skin so have to be careful what I use. The moisturisers from Facetheory are perfect. The cream absorbs well and lasts all day/night. Thoroughly recommend and it is also cruelty free which matters ro me.”

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(English) - Posted 3 days ago

“Yo he usado el retinol y ahora he comprado el retinal , de momento contenta, pero son productos que hasta que no pase un tiempo no puedo dar ninguna crítica más.”

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(English) - Posted 4 days ago

“Great products. My skin has never looked better , started using months before my wedding. My skin looked great”

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(English) - Posted 5 days ago

“So far great products and really swift shipping. Packaging was all recyclable, so I am very happy first time customer.”

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(English) - Posted 6 days ago

Hi Jennifer, Thank you so much for your kind words! We’re delighted to hear that your first experience with us has been a positive one. It’s wonderful to know you’re happy with our products, quick delivery, and eco-friendly packaging - caring for our customers and the planet are both very important to us. We look forward to welcoming you back again soon! Thanks Facetheory Team

Posted 5 days ago

“Excellent product. Not greasy. Have ordered 2 more 😊”

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(English) - Posted 6 days ago

Hi Linda, Thank you so much for your kind feedback! We’re thrilled to hear you’re enjoying the product and glad it meets your expectations. We truly appreciate your continued support and look forward to your next order. Thanks Facetheory Team

Posted 5 days ago

“Siempre un acierto, me encantan los productos, la limpiadora con vitamina C me deja la piel fresquita y nada tirante. Es uno de mis productos favoritos.”

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(English) - Posted 6 days ago

¡Muchísimas gracias por tu reseña! Nos alegra saber que la limpiadora con vitamina C te encanta y que deja tu piel fresca y cómoda, sin sensación de tirantez. Que sea uno de tus productos favoritos nos motiva muchísimo a seguir creando fórmulas que cuiden de tu piel cada día. ¡Gracias por confiar en nosotros. Facetheory Team

Posted 5 days ago

“Always been happy with Facetheory, a long standing customer with a subscription. Last 2 months I've not had my cream without any notification of why. When chased they keep giving me new dates when I'll receive but it never appears! Can't chop and change creams due to bad eczema so this hasn't been an easy period for me. Am now having a huge flare up from a different cream from same company but different range :(”

Helpful Report

(English) - Posted 1 week ago

Hi Sue, Thank you so much for sharing your feedback, and for being such a valued long-standing customer. We’re truly sorry for the frustration you’ve experienced over the last couple of months, especially given how important having the right cream is for managing eczema. To be transparent, some unexpected delays with raw materials and packaging caused interruptions to our production. Since all of our products are manufactured in-house and made by hand, any disruption in supply can unfortunately have a knock-on effect on availability. We understand how upsetting this has been for you, particularly when alternative products haven’t worked for your skin. The good news is that our HydraOat Soothing Daily Moisturiser is now back in stock (as of last week), and we’re working hard to ensure your subscription gets back on track without further delays. We also recognise that communication could have been clearer throughout this period, and we’re taking steps to provide more proactive updates in future. Our customer care team will be reaching out directly to support you and make sure you have what you need going forward. Thank you again for your patience and for sticking with us. It really means a lot. Facetheory Team

Posted 1 week ago

“Es macht meine Haut weich und geschmeidig”

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(English) - Posted 1 week ago

Hallo Helena, Vielen Dank für Ihr tolles Feedback! Es freut uns sehr zu hören, dass unser Produkt Ihre Haut so weich und geschmeidig macht. Wir wünschen Ihnen weiterhin viel Freude bei der Anwendung! MfG Facetheory Team

Posted 1 week ago

“Alisa las arrugas”

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(English) - Posted 1 week ago

“Face theory has been my life saver Or should I say FACE saver ! Ever since COVID I’v been have tried many PRODUCTS…! Sadly they don’t work ! FACE THEORY it’s been amazing from ordering to using the products and help from them it’s just been amazing! Thank you guys so much ! Sanjay and Brooke Australia 🇦🇺”

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(English) - Posted 1 week ago

“Die Produkte sind super gut und pflegen meine Haut optimal. Seitdem ich die Produkte benutze hab hat mein Hautbild sich zum Positiven verändert. Leider gefallen mir die neuen Verpackungen nicht. Die Plastikverschlüsse halten nicht auf den Tuben aus Blech. Die Crems quillen immer aus der Tube und man verschwendet so viel Produkt, dass die Tube trotz gleicher Größe nur noch halb so lange halten. Sehr schade bei den Preisen.”

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(English) - Posted 1 week ago

“Absolutely love the eye cream, have been using a couple of years and just ordered more. My parcel was lost but after contacting the company, they quickly sent out a replacement. Very happy!”

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(English) - Posted 1 week ago

“Have used. A few various products from gave theory and always loved them. However, not the biggest fan of the retinol face cream I purchased”

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(English) - Posted 1 week ago

Facetheory is rated 4.7 based on 37,705 reviews