Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 37,811 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 37,811 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 4th January 2025

1913

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve tried many cream for my son to reduce his ichthyosis for the past 14 years but this cream did the job, cleared the skin within 4 weeks. I’m so happy I came across this on google because I’ve tried many dermatologist with no cure.”

Facetheory 5 star review on 27th March 2022

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Posted 3 years ago

“Beautiful products without the nasties. Love the serum and it makes my skin feel lovely and plumped”

Helpful Report

(English) - Posted 1 day ago

“Fantastic, clean, high-quality products and fast delivery.”

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(English) - Posted 3 days ago

“So, I do love these products. I would have given the full stars however, Ive enquired about my normal product which has been out of stock for ages and they cant seem to say when its back? Which is really strange. Customer service is a partner the review and, whilst I feel they do have a great team, ai would appreciate a more accurate answer than " we cant tell you" double is, hence we find a great moisturiser, we become loyal to it and, when we cant get it, and its not discontinued, it would be apprecauted to know why.”

Helpful Report

(English) - Posted 5 days ago

Hi Robina, Thank you so much for sharing your feedback and for your loyalty to our products. We completely understand how disappointing it can be when a favourite item is out of stock for longer than expected. Our team is working closely with our suppliers and production partners to restock it as soon as possible, but occasional delays can happen due to ingredient availability or quality checks. While our customer service team does not always have exact time frames for restocks, they can confirm whether a product is being discontinued or will return. We appreciate your patience and your kind words about our team. We’ll also make sure your feedback is shared so we can provide clearer updates in the future. If you’d like, we can notify you personally as soon as your preferred product is back. Thanks Facetheory Team

Posted 5 days ago

“Uso i prodotti da anni e mi trovo benissimo!”

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(English) - Posted 6 days ago

Ciao Tamara, Grazie di cuore per la tua fedeltà e per le tue bellissime parole! Ci fa davvero piacere sapere che continui a trovarti bene con i nostri prodotti. Un caro saluto dal team Facetheory

Posted 6 days ago

“I love the brand but sincerely I don't see the effects in one of the products.”

Helpful Report

(English) - Posted 1 week ago

Hi Sary, Thank you for sharing your feedback. We're glad to hear you love the brand, though we’re sorry that one of our products hasn’t met your expectations so far. Some formulas may take time to show visible results depending on your skin type and routine. If you’d like tailored advice, our team would be happy to help you get the best from it—please reach out to us directly. Thanks Facetheory Team

Posted 6 days ago

“I always love facetheory products, I’ve been ordering for over 10 years. But I really dislike the new packaging. I preferred the sustainable glass pots. And now with the tubes, when you have multiple products in your shower, it’s hard to tell the difference between them all. The lids are also hard to twiddle on and off when you’re in the shower, and it always seems like you’re never fully getting to the end of the product with the toothpaste like tube.”

Helpful Report

(English) - Posted 1 week ago

Hi Marina, Thank you so much for being a loyal Facetheory customer for over 10 years – we truly appreciate your continued support. We’re sorry to hear that the new tube packaging hasn’t been as convenient for you. Our move away from glass jars was driven by safety and practicality, especially for bathroom use, but we understand your concerns about ease of use and distinguishing between products. Your feedback is really valuable to us, and we’ll make sure it’s shared with our packaging team as we continue refining our designs. In the meantime, we recommend storing or labelling your tubes by routine step or product name to help tell them apart more easily. Thank you again for taking the time to share your thoughts and for sticking with Facetheory all these years. Facetheory Team

Posted 6 days ago

“Love the products, packaging isn’t great.”

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(English) - Posted 1 week ago

Hi Tara, Thank you for your feedback! We’re so glad you love the products. We’re sorry to hear the packaging didn’t meet your expectations — our team is continually working on improving both functionality and sustainability. Your comment will be shared with our packaging team for review. Thanks Facetheory Team

Posted 6 days ago

“i love this product highly recommend”

Helpful Report

(English) - Posted 1 week ago

Hi Sky, Thank you so much for your kind words and recommendation! We're pleased to hear you love the product and that it's working well for you. Thanks Facetheory Team

Posted 6 days ago

“The AHA & BHA exfoliating cleanser is legitimately the best thing that's happened to my skin. Nothing compares. I don't know what is so magic about this compared to the multitude of other face products I've tried, but my skin feels clean, looks clear, pores and blackheads minimised. I just love it and hope it is never discontinued!”

Helpful Report

(English) - Posted 1 week ago

Hi Pamela, We’re so happy to hear how much you love the AHA & BHA Exfoliating Cleanser and that it’s made such a difference to your skin. It’s great to know that your complexion feels clean and clear and that you’ve noticed a visible improvement in pores and blackheads. Thank you for your kind words and loyalty — we have no plans to discontinue this favourite! Thanks Facetheory Team

Posted 6 days ago

“Great products with no harmful chemicals and very quick delivery.”

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(English) - Posted 1 week ago

Hi Sarah, Thank you so much for your kind feedback! We’re delighted that you’re enjoying our products and that your order reached you quickly. Your support means a lot to us and motivates us to keep delivering clean, effective skincare with great service. Thanks Facetheory Team

Posted 1 week ago

“I really loved these products and have been using them for years, and recommended them to anyone who would listen. However, They have changed the packaging to metal tubes instead of glass which is less environmentally friendly and also more difficult to store. All the tubes look exactly the same so it’s hard to tell which is which. These changes were obviously made to increase profits rather than to give users a better experience. The face wash appears to have been discontinued which is a shame because I loved it.”

Helpful Report

(English) - Posted 1 week ago

Hi Susan, Thank you for taking the time to share your thoughts and for being such a long-time supporter of our products. We truly value your loyalty and the recommendations you’ve shared over the years. We understand your concerns about the recent packaging updates. The move to aluminum tubes was made to improve recyclability, reduce breakage, and extend product freshness by minimising air exposure. However, we appreciate that some customers find the tubes less convenient to store, and we’re taking your feedback on board as we continue to refine our designs. We’re sorry for any confusion caused by the similar appearance of the tubes and recommend checking the labels on the front and ends of the packaging for product identification. Just to clarify, the face wash has not been discontinued — it’s now called HydraCleanse Rebalancing Gel Cleanser. Thank you again for sharing your experience — feedback like yours plays an important role in helping us improve. Thanks Facetheory Team

Posted 1 week ago

“J'apprécie beaucoup l'entreprise Facetheory. Elle est sérieuse et les produits sont d'une grandes qualités.”

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(English) - Posted 1 week ago

Bonjour Amélie Merci beaucoup pour votre beau message. Nous sommes ravis de savoir que vous appréciez Facetheory et que la qualité de nos produits vous satisfait. Votre confiance nous encourage à continuer à vous offrir le meilleur pour votre peau. Facetheory Team

Posted 1 week ago

“It really does work ! X really happy xxx”

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(English) - Posted 1 week ago

Hi Fand, Thank you so much for your wonderful feedback! We're thrilled to hear you're really happy with the results. Your support means a lot to us! Thanks Facetheory Team

Posted 1 week ago

“My order arrived very quickly. I'm enjoying using the Azelaic acid, it feels good on the skin, I had no reaction. My skin feels moisturised and looks clearer.”

Helpful Report

(English) - Posted 1 week ago

Hi Laila, Thank you so much for sharing your experience. We’re pleased to hear your order arrived quickly and that you’re enjoying the Azelaic Acid. It’s great to know your skin feels comfortable, hydrated, and is already looking clearer. We really appreciate your feedback and hope the results continue to improve with regular use. Thanks Facetheory Team

Posted 1 week ago

“I am glad I discovered Facetheory cosmetics. It gives my skin a great comfort. The creams are reach but they don't form a greasy mask on the face, but absorb to the skin leaving it firm and moisturised. I didnt have any issues with new packaging ether. Nearly at the end of three tubes (day, night and hand cream), nothing broke, nothing discoloured. After reading other customers complaints about packaging I just took extra care when squeezing the cream, didnt use any special devices for tub squeezing just gentle squeeze by hands.”

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