Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,046 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,046 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve tried many cream for my son to reduce his ichthyosis for the past 14 years but this cream did the job, cleared the skin within 4 weeks. I’m so happy I came across this on google because I’ve tried many dermatologist with no cure.”

Facetheory 5 star review on 27th March 2022

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Posted 4 years ago

“Todo bien!”

Helpful Report

(English) - Posted 8 hours ago

“I really love the Glow-C Daily Moisturiser SPF 30 because it is unscented and doesn't make my sensitive eyes water like other moisturisers do and has good protection from sun damaged My only BIG disappointment is that the packaging has change from a glass jar to a metal tube which I really do not like. So much that I tried to find an alternative, but couldn't find one to suit me, so I'm reluctantly back to the tube.”

Helpful Report

(English) - Posted 3 days ago

Dear Alison, Thank you so much for your kind words about the Glow-C Daily Moisturiser SPF 30. We're genuinely thrilled it works so well for your sensitive eyes with its unscented formula and reliable sun protection. Reviews like yours make our day! We're truly sorry the switch from glass jar to aluminium tube has been such a big disappointment; we understand how frustrating packaging changes can feel, especially when nothing else measures up. Your loyalty means everything, and we're actively reviewing feedback on this. Keep it coming, as it helps shape our future options. In the meantime, if there's anything else we can do to ease the transition (like tips for the tube or samples), just let us know. Thanks, Facetheory Team

Posted 12 hours ago

“Parfait je ne suis jamais déçue 👌🏿👌🏿👌🏿”

Helpful Report

(English) - Posted 4 days ago

Bonjour Mariana, Merci beaucoup pour ce merveilleux retour ! Nous sommes ravis que vous soyez pleinement satisfaite. Si vous avez besoin de conseils personnalisés ou souhaitez tester des nouveautés qui pourraient encore vous plaire, n'hésitez pas à nous contacter. Bien cordialement, L'équipe Facetheory

Posted 3 days ago

“envoi rapide et soigné par contre la crème de nuit au bacukiol en tube est bien moins hydratante que celle en pot en verre teinté d'avant , je suis très déçue de ce changement”

Helpful Report

(English) - Posted 4 days ago

Bonjour Cécile, Merci pour votre retour et désolé d’apprendre que la crème de nuit au bakuchiol en tube est moins hydratante que celle en pot. Nous sommes là pour vous aider à trouver une solution qui convient mieux à votre peau. Si vous le souhaitez, nous pouvons vous proposer une alternative plus hydratante ou vous aider à comparer les formulations. Bien cordialement, Équipe Facetheory

Posted 3 days ago

“Have used facetheory for a while now. Very good cleanser and leaves my skin nice and soft.”

Helpful Report

(English) - Posted 4 days ago

Hi Sharon, Thank you so much for the wonderful feedback! We're thrilled you're happy with the cleanser and that it leaves your skin soft. If you ever want product recommendations or have questions, we're here to help. Thanks Facetheory Team

Posted 4 days ago

“Excellent service high quality ingredients no harmful chemicals.”

Helpful Report

(English) - Posted 4 days ago

Hi Christine, Thank you so much for the wonderful feedback! We’re thrilled you’re happy with our service and the quality of our ingredients. If you ever have questions or need product recommendations, we’re here to help. Thanks Facetheory Team

Posted 4 days ago

“Hi I love your face theory. It's great. But love ❤️ The other cream for bright the skin ❤️❤️❤️”

Helpful Report

(English) - Posted 4 days ago

Hi Bibi, Thank you so much for the lovely feedback! We’re thrilled you love Facetheory. We’re glad you’re enjoying the brightening option as well. If you have any questions about which products work best for your skin type, we’re happy to help. Thanks Facetheory Team

Posted 4 days ago

“Amazing products”

Helpful Report

(English) - Posted 1 week ago

Hi Ghazaleh, Thank you so much for the kind words! We’re thrilled you love our products. If you have any other ideas or questions, we’re here to help. Thanks Facetheory Team

Posted 1 week ago

“Love love the products but where have your lovely glass jars gone?”

Helpful Report

(English) - Posted 1 week ago

Dear Caroline, Thank you so much for your glowing review, we're happy you love our products! Your feedback on the packaging means a lot. We've switched mostly to aluminum tubes to make them lighter, more recyclable, and easier to travel with. That said, we're actively reviewing our packaging options right now based on feedback like yours, so stay tuned for updates, we might bring back those lovely glass jars soon. Thanks Facetheory Team

Posted 1 week ago

“Très bons produits, envoi rapide .”

Helpful Report

(English) - Posted 1 week ago

Bonjour Anne-Marie, Merci beaucoup pour votre commentaire. Nous sommes ravis que nos produits vous plaisent et que l’envoi ait été rapide. Si vous avez d’autres questions ou suggestions, n’hésitez pas à nous contacter. Bien à vous, Facetheory Team

Posted 1 week ago

“Great packaging, great consistency, delivers on time and works well with my budget. Started with one product and now almost my entire routine is Facetheory.”

Helpful Report

(English) - Posted 1 week ago

Hi Isaac, Thank you so much for the kind words! We’re thrilled you’re enjoying the packaging, consistency, and timely delivery, and that Facetheory fits your budget. It’s wonderful to hear you’ve expanded your routine with us. If you ever have questions or need recommendations, we’re here to help. Thanks Facetheory Team

Posted 1 week ago

“I love your products and using them past few years, thank you!”

Helpful Report

(English) - Posted 1 week ago

Hi Kamala, Thank you so much for the kind words! We’re thrilled you’ve been loving our products for years. If there’s anything else you’d like to see or any questions, we’re here for you. Thanks Facetheory Team

Posted 1 week ago

“Bought the Glow-C Cream Cleanser and was really disappointed, leaves a sticky feeling. A shame you've stopped making the Hydrasoft Makeup Remover which was an excellent product just with some questionable packaging.”

Helpful Report

(English) - Posted 1 week ago

Dear Heather, Thank you for your feedback on the Glow-C Cream Cleanser, we're sorry it felt sticky and that we discontinued the beloved Hydrasoft Makeup Remover. To get a non-sticky finish with the Cream Cleanser: Use a pea-sized amount on damp skin, massage for 30-60 seconds, then rinse thoroughly with lukewarm water, pat dry gently for that smooth, clean feel without residue. For even better makeup removal without stickiness, we recommend the Glow-C Cleansing Balm (warm between fingers, apply to dry skin, rinse with water for a milky cleanse) or HydraCleanse Rebalancing Gel Cleanser (lather on wet skin, rinse for balanced hydration). Thanks Facetheory Team

Posted 1 week ago

“Love their products but please do a travel size version of the glow c cleanser! I can’t take it on holidays with me!”

Helpful Report

(English) - Posted 1 week ago

Hi there, Thank you for sharing your feedback! We’re glad you love the products. We’ll pass along your suggestion for a travel-sized Glow C Cleanser to our product team for consideration. If you have any other ideas or questions, we’re here to help. Thanks Facetheory Team

Posted 1 week ago

“The azaleic acid serum is very helpful with my rosacea. I like the new bottles as well.”

Helpful Report

(English) - Posted 1 week ago

Hi Tara, Thank you for sharing your feedback! We're glad the Blemicalm Azelaic Acid 15% Clarifying Serum helps with your rosacea and that you like the new bottles. If you have any other questions or ideas, we're here to help. Thanks Facetheory Team

Posted 1 week ago

“Excellent face cream which does not irritate my sensitive skin. The tube of cream lasts for a long time. Delivery is exceptionally quick.”

Helpful Report

(English) - Posted 1 week ago

Hi Roslyn, Thank you so much for sharing your experience! We’re thrilled the face cream works well for your sensitive skin, lasts a long time, and that delivery was exceptionally quick. If you ever have any questions or need skincare tips, we’re here to help. Thanks Facetheory Team

Posted 1 week ago

“Excellent products. Fast, efficient delivery.”

Helpful Report

(English) - Posted 1 week ago

Hi there, Thank you so much for your kind words! We're delighted you had a fast, efficient delivery and that you’re enjoying the products. If you ever have any questions or need skincare tips, we’re here to help. Thanks Facetheory Team

Posted 1 week ago

“Great products, have been using FT since they first came on the market. They really work wonders on my 45 yr old skin. My only niggle is wish the face cream cleanser would come in a tube that could stand up. They have improved the packaging alot since the revamp which is nice to see. Keep the great work FT Team. X A big thimbs up for me on all products but cream cleanser is the best on the market”

Helpful Report

(English) - Posted 1 week ago

Hi Kiran, Thank you so much for your lovely review and for sticking with Facetheory since day one. We’re thrilled the products are working well for your skin and that you’ve noticed the packaging improvements. We’ve noted your suggestion about the face cream cleanser tube and will pass this along to our product team for consideration. If you ever have any questions or need skincare tips, we’re here to help. Thanks Facetheory Team

Posted 1 week ago

“I started getting pimples after the vitamin c moisturiser , it would have been better if there always samples to try”

Helpful Report

(English) - Posted 2 weeks ago

Hi Pooja Hi there, thank you for sharing your experience with our Glow‑C Daily Moisturiser SPF 30. We’re sorry to hear you noticed some breakouts after using it, everyone’s skin can react differently, especially when introducing new ingredients like Vitamin C. In some cases, mild purging can occur as your skin adjusts, particularly when using products with actives or natural essential oils such as grapefruit oil. However, if the breakouts persist or become uncomfortable, it’s best to stop using the product and let our team help you find an alternative that’s better suited to your skin type. Please reach out to our customer care team at help@facetheory.com, we’d be happy to look into this further with you. We also appreciate your feedback about offering samples and will pass this suggestion on to our product development team. Thanks Facetheory Team

Posted 1 week ago

“Produits de qualité”

Helpful Report

(English) - Posted 2 weeks ago

Bonjour Murielle, Un grand merci pour votre retour et vos mots chaleureux. Nous sommes ravis que vous appréciez la qualité de nos produits. Si vous avez des questions ou besoin de conseils skincare, nous sommes là pour vous aider. Merci Facetheory Team

Posted 1 week ago

Facetheory is rated 4.7 based on 38,046 reviews