Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,191 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve tried many cream for my son to reduce his ichthyosis for the past 14 years but this cream did the job, cleared the skin within 4 weeks. I’m so happy I came across this on google because I’ve tried many dermatologist with no cure.”

Facetheory 5 star review on 27th March 2022

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Posted 4 years ago

“Tengo rosácea y me van bien estás cremas. Tengo la piel un poco apagada, me gustaría tenerla un poco más luminosa. En el último pedido ya compré la hidratante de día que aporta luminosidad a ver cómo me va, pero tam bien me va bien la hidratante que es calmante. Creo que a lo mejor podria usar las dos de manera alterna.”

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(English) - Posted 21 hours ago

“Fast delivery, nice products. Too early to say how good or effective they are.”

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(English) - Posted 2 days ago

Hi Toks, Thanks for sharing your experience. We’re glad the delivery was fast and that you like the products. It’s still early to judge effectiveness, but we’re here if you have any questions or need advice. Thanks, Team Facetheory

Posted 2 days ago

“Easy ordering, fast delivery and enjoying the products so far”

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(English) - Posted 4 days ago

Hi Christina, Thank you for sharing your experience. We’re glad the ordering was easy, delivery was fast, and you’re enjoying the products so far. If you have any questions or need advice, we’re here to help. Thanks, Team Facetheory

Posted 3 days ago

“After a couple of days, I could feel the difference of having a truly dedicated skincare routine. After a week you could see the difference of having a dedicated skincare routine. The packaging is great and feels luxury and the fact Facetheory are a B Corp is a huge plus for me.”

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(English) - Posted 5 days ago

Hi Daniel, Thank you for sharing your experience. We’re glad you’re noticing the difference from a dedicated skincare routine and that the packaging feels luxurious. It’s also great to hear you value our B Corp certification. Thanks Facetheory Team

Posted 4 days ago

“I have been a member of Facetheory for over 7 years. I am hoping the company reverts back to glass jars for all their products. The quality of the items is exceptional.”

Helpful Report

(English) - Posted 1 week ago

Hi Lisa, Thank you for sharing your long-time support and for highlighting the quality of our products. We’ve noted your preference for glass jars and appreciate the feedback on packaging. Thanks, Team Facetheory

Posted 1 week ago

“El producto ha bajado de calidad, esto ya no sirve, ya no hidrata, tengo 4 años usando el hidratante facial cuando venía en otro formato, antes era espeso e hidrataba muchísimo, ahora viene en vidrio y parece casi agua, debo usar el doble y aún así no hidrata casi nada, desafortunadamente voy a tener que empezar a buscar un nuevo producto por qué este ya no me vale, completamente decepcionada.”

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(English) - Posted 1 week ago

Hola Kelly, Gracias por tomarte el tiempo de compartir tus comentarios, y lamentamos escuchar que nuestra crema hidratante ya no ha estado cumpliendo con tus expectativas. Realmente apreciamos tu lealtad durante los últimos cuatro años, y es decepcionante saber que has notado una diferencia tan significativa en la textura y el rendimiento. Entendemos lo frustrante que es cuando un producto en el que confiabas ya no ofrece los resultados que esperabas. Tus comentarios sobre la textura más ligera y la hidratación reducida han sido compartidos con nuestro equipo de productos para su revisión. Los comentarios de clientes como el tuyo son increíblemente valiosos mientras seguimos evaluando y mejorando nuestras formulaciones. Gracias de nuevo por tu honestidad, y lamentamos sinceramente que tu experiencia reciente te haya dejado decepcionada. Gracias, Team Facetheory

Posted 1 week ago

“Purchased cream cleanser, vitamin C Serum, retinol and night creams. Not a huge fan of the cream cleanser, my skin doesn’t feel clean and fresh after (would not purchase this again, think I would prefer a foam cleanser. The other products are great, only been using for 3 weeks and my skin feels so much softer. So overall excellent”

Helpful Report

(English) - Posted 1 week ago

Hi Lisa, Thank you so much for sharing your thoughtful feedback! We're glad to hear you're already noticing softer skin after just three weeks and that you're enjoying the Vitamin C Serum, Retinol, and Night Cream. We also appreciate your honest thoughts about the Cream Cleanser. Skincare is so personal, and while cream cleansers are great for gently cleansing without stripping the skin, we completely understand that some people prefer the fresh feel of a foaming cleanser. Your feedback is valuable, and we'll be sure to pass it along to our team. Thanks again for giving our products a try, and we hope you continue to see even more great results with the rest of your routine! Kind Regards, Team Facetheory

Posted 1 week ago

“Aucune amélioration sur mon melasma ,ni sur mes tâches post acné”

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(English) - Posted 1 week ago

Salut Julie, Désolé d'apprendre que tu n'as pas constaté d'amélioration avec ton mélasma et tes taches post-acné. Pour mieux comprendre, pourrais-tu partager ta routine (produits utilisés, fréquence), depuis combien de temps tu les utilises, et ton type de peau ? Si tu veux, tu peux contacter notre équipe de support pour discuter des prochaines étapes. Merci, L'équipe Facetheory

Posted 1 week ago

“Excellent products”

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(English) - Posted 1 week ago

Hi Karen, Thanks for sharing your feedback. We’re glad to hear you think the products are excellent. Thanks Facetheory Team

Posted 1 week ago

“I’ve found the AI feature helpful. The face cream does the job well, I will definitely repurchase.”

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(English) - Posted 1 week ago

Hi Ionela, Thanks for sharing your feedback. We’re glad to hear the AI feature is helpful and that the face cream is doing the job well. We appreciate your words and look forward to having you back. Thanks Facetheory Team

Posted 1 week ago

“Everything is perfect”

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(English) - Posted 1 week ago

Hi Teodora, Thanks for sharing your kind words. We’re glad to hear everything is perfect for you. Thanks Facetheory Team

Posted 1 week ago

Hi Teodora, Thanks for sharing your kind words. We’re glad to hear everything is perfect for you. Thanks Facetheory Team

Posted 1 week ago

“Used quite a few facetheory products now. Love the gel moisturiser and really pleased with the factor 30 spf day moisturiser as great for the summer. The facewash smells lovely and althouh exfoliating it is not rough at all. The free face oil is very nice too. Very pleased, always like facetheory products.”

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(English) - Posted 1 week ago

Hi Giovanna, Thanks for sharing your experience. We're glad to hear you’re enjoying the gel moisturiser, the SPF 30 day moisturiser, and that the facewash smells lovely and feels gentle. It's also great that you liked the free face oil. Thanks Facetheory Team

Posted 1 week ago

“Very good product, good value and effective.”

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