Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 37,841 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 37,841 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 4th January 2025

1913

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve tried many cream for my son to reduce his ichthyosis for the past 14 years but this cream did the job, cleared the skin within 4 weeks. I’m so happy I came across this on google because I’ve tried many dermatologist with no cure.”

Facetheory 5 star review on 27th March 2022

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Posted 3 years ago

“Merci pour la commande , les produits sont top !”

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(English) - Posted 2 days ago

“Le site facetheory vend des produits de qualités, sans produits chimiques nocifs pour la santé, et très efficaces , je recommande.”

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(English) - Posted 2 days ago

“Facetheory has given me so much confidence. I’ve been using their products for the past six years, and I honestly don’t think I’ll ever find anything that works better for my skin. Their vitamin C range has transformed my complexion — my skin is radiant now. I used to struggle with breakouts, but not anymore. Thanks to facetheory.”

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(English) - Posted 2 days ago

“Excellent produit livraison quelques fois un peu longue”

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(English) - Posted 3 days ago

Bonjour Beatrice, Merci beaucoup pour votre avis et votre confiance ! Nous sommes ravis que le produit vous plaise. Nous travaillons sans cesse à améliorer nos délais de livraison afin que vos commandes vous parviennent toujours plus rapidement. Facetheory Team

Posted 3 days ago

“Beautiful products and always the best customer service. My skin has never been better”

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(English) - Posted 4 days ago

Hi Nicole, Thank you so much for your lovely feedback. It’s wonderful to hear that your skin is looking and feeling its best, and that our service has made a positive impression. We truly appreciate your support and are so glad our products are working well for you. Thanks Facetheory Team

Posted 3 days ago

“Perfect thank you”

Helpful Report

(English) - Posted 4 days ago

Hi Hijran, Thanks so much for your feedback! We're delighted to hear everything was perfect. Facetheory Team

Posted 3 days ago

“Lovely night cream, sustainable packaging, fabulous brand”

Helpful Report

(English) - Posted 5 days ago

Hi Helen, Thank you so much for your lovely feedback! We're delighted to hear you're enjoying the night cream and appreciate our sustainable packaging. Your support means a lot to us. Thanks Facetheory Team

Posted 3 days ago

“Only giving 4 stars. I have used your products for a while now and they suit my skin. I just wish you still made them in glass jars. The tubes are stiff to squeeze and there’s a lot of waste at the end. I wonder if the tubes can actually be recycled when they’re not fully empty? The lids are fiddly too compared to the big lids on the glass jars. I used to decant some of the cleanser in to little plastic pots for travel so never had to take a big jar with me.”

Helpful Report

(English) - Posted 6 days ago

Hi Susan, Thank you for taking the time to share your thoughts and for continuing to use our products. It’s great to hear they suit your skin so well. We completely understand your preference for the glass jars and appreciate your feedback about the new tubes. They were introduced to help reduce breakage and make products lighter for shipping, but your comments about ease of use and recycling are really valuable and will be shared with our packaging team. We're also continuing to review our packaging options to make sure they’re both user-friendly and sustainable. Thank you again for your loyalty and for helping us improve. Facetheory Team

Posted 3 days ago

“Produits qualitatifs, packaging soigné, livraison rapide”

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(English) - Posted 6 days ago

Bonjour, Merci beaucoup pour votre avis ! Nous sommes ravis que la qualité de nos produits, le soin apporté au packaging et la rapidité de la livraison aient répondu à vos attentes. À très bientôt sur notre boutique ! Facetheory Team

Posted 3 days ago

“Amazing!! Since I've been using Facetheory products my skin has been great! Prior to this I struggled with spots and I am over 40. My 3 regulars and favourites are Blemicalm Azelaic Acid 15% Clarifying Serum, HydraSerene Night Cream and Glow-C Daily Moisturiser SPF.”

Helpful Report

(English) - Posted 6 days ago

Hi, Thank you so much for your wonderful feedback! We're thrilled to hear that Facetheory products have made such a positive difference for your skin, especially with concerns like spots and being over 40. It’s great to know your favourites, Blemicalm Azelaic Acid 15% Clarifying Serum, HydraSerene Night Cream, and Glow-C Daily Moisturiser SPF, are working so well for you. We're here to support your skincare journey every step of the way and truly appreciate your trust in Facetheory! Thanks Facerheory Team

Posted 3 days ago

“Day cream and night moisture seem very good on skin, don’t just disappear upon using. Skin feels hydrated for a long time after application. Only been using a couple of weeks but so far very happy”

Helpful Report

(English) - Posted 6 days ago

Hi Catherine, Thank you for your lovely feedback. It’s great to hear that you’re enjoying both the day cream and night moisturiser, and that they’re keeping your skin feeling hydrated throughout the day and night. We’re delighted the products are working well for you so far, we hope you continue to see even more benefits with regular use. Thanks Facetheory Team

Posted 3 days ago

“I've loved Facetheory's products for a while and their customer service is amazing however, with their recent product packaging change it has really messed up one of the moisturizers I use. They used to package all the products in nice dark glass containers and now they are in tube-style containers with metal which sometimes excretes metal into the products. Because of this problem, Facetheory replaced a tube of my favorite Vitamin C Daily Moisturizer and I just recently ordered a lot more however, the packaging remains the same and continues to have same issue. Sadly, I will no longer be ordering their products due to the packaging malfunction as I really don't want metal on my skin or in my skincare products.”

Helpful Report

(English) - Posted 6 days ago

Hi Laura, Thank you for your kind words about our products and customer service, and for taking the time to share your feedback about the packaging. We’re genuinely sorry to hear about your experience with the tube containers and completely understand your concern. Our team is aware that a small number of metal tubes have experienced this issue, and we’re actively working with our packaging suppliers to improve the design and prevent it from happening again. Your feedback helps us make these improvements faster, and we truly appreciate your patience and honesty. Thanks Faceteheory Team

Posted 3 days ago

“Excellent products.”

Helpful Report

(English) - Posted 1 week ago

Hi Michele, Thanks so much for your kind words! We're pleased to hear you’re enjoying your Facetheory products and appreciate you taking the time to share your feedback. Thanks Facetheory Team

Posted 3 days ago

“I was disappointed to receive metal tops on the cleanser I ordered, as I have arthritis in my hands and the plastic tops work much better for me. I cannot fault the cleanser; I love the product.”

Helpful Report

(English) - Posted 1 week ago

Hi, Thank you for sharing your feedback. We're so glad to hear you love the cleanser, though we're sorry to learn that the metal lids caused difficulty. We’ve since updated the packaging, and all new batches now come with plastic caps, which are easier to open and handle. We really appreciate you taking the time to let us know, as it helps us continue improving accessibility and design. Thanks Facetheory Team

Posted 3 days ago

“pricey skincare but worth it, quality ingredients and one of the only brands where i see an immediate difference in the size of my pores and hydration of my skin after use. the supergel oil free moisturiser is incredible and is the best moisturiser i have ever used on my combination skin - deeply hydrating without being thick and clogging my pores.”

Helpful Report

(English) - Posted 1 week ago

Hi Nvarda, Thank you so much for sharing your experience with our skincare! We're happy to hear that you notice an immediate difference in your pores and skin hydration. Seeing results like that truly means the world to us. The SuperGel Oil-Free Moisturiser is a favourite for combination skin because of its deeply hydrating yet lightweight formula, so it’s wonderful to know it’s worked so well for you. We really appreciate your support and kind words about our quality ingredients! Thanks Facetheory Team

Posted 3 days ago

“Love the facetheory products. I had my facial analysis done at the regent street store, and recommended products. I have since repurchased these and others in the range.”

Helpful Report

(English) - Posted 1 week ago

Hi Rachael, Thank you for sharing your experience! It’s great to hear that you loved your facial analysis at our Regent Street store and that your recommended products are working well for you. We really appreciate your continued support and hope your skincare routine keeps delivering the results you’re after. Thanks Facetheory Team

Posted 3 days ago

“Me gusta el producto pero no me gusta el nuevo formato, no puedo distinguir los botes sin gafas durante la rutina. Me gustó que esta vez llegó rápido el pedido.”

Helpful Report

(English) - Posted 1 week ago

Hola Sarah, Gracias por tus comentarios. Nos alegra saber que te gusta el producto y que tu pedido llegó rápidamente. Lamentamos que el nuevo formato te resulte menos práctico, tomamos nota de tu observación sobre la facilidad para distinguir los envases y la compartiremos con nuestro equipo de diseño. Apreciamos mucho que nos hagas llegar este tipo de comentarios, ya que nos ayudan a mejorar tu experiencia. Facetheory Team

Posted 3 days ago

“in general the products itself are fantastic. no doubts. There are only 2 minor things, that need to be changed back, which are compromising the 5-Star rating: 1. packaging: why did you moved from a super hygiene glass container, recyclable, resistant and easy transportable to a aluminium based tube with aluminium screw cap, which leaves black stains? even the recent change from an aluminium cap to a plastic cap is not really great. a) froma a recyclable point of view but also from a cleanliness point of view 2. why not simply putting an order number on the different and various products to make the usage simpler?”

Helpful Report

(English) - Posted 1 week ago

Hi, Thank you for your thoughtful review and kind words about our products, it’s great to know you’re enjoying their performance. We truly appreciate your feedback on the packaging and practical suggestions. The move to aluminium tubes was made to help minimise glass breakages during shipping and to reduce overall packaging weight, both of which help lower our environmental impact. That said, we understand your concerns regarding recyclability and cleanliness, and we’ll share your comments with our packaging development team as we continually review our materials and designs. Thank you again for taking the time to share your insights and for supporting our journey toward more sustainable and user‑friendly skincare. Facetheory Team

Posted 3 days ago

“I have been using FaceTheory for several years. I was disappointed to see that the products I typically use are changed, rebranded and repackaged. I was really disappointed to see that the glass jars are now replaced with plastic tubes and they are smaller and more expensive. I liked FaceTheory's commitment to be ecologically friendly via their glass containers that were recycleable and I felt the value of product to price was good. Now I am just disappointed.”

Helpful Report

(English) - Posted 1 week ago

Hi Tina, Thank you for taking the time to share your feedback and for being a loyal FaceTheory customer over the years. We completely understand your disappointment regarding the recent packaging and product updates. While some of our products have moved to lightweight, recyclable aluminium tubes, this change was made to make them safer for travel and easier to use, while still keeping sustainability a priority. All our new tubes are made from post-consumer recycled material and remain fully recyclable. We also review our pricing carefully to reflect improvements in formulations, packaging, and ingredient sourcing, while doing our best to maintain fair value. Your loyalty and feedback mean a lot to us, and we’ll make sure your thoughts are passed along to our product team as we continue improving. Thanks Facetheory Team

Posted 3 days ago

“I like the products. The packaging however isn’t great. They look like medical products, my hand cream looks like haemorrhoid cream. The face wash isn’t even easy to get the top and off properly. I’m sure this is down to recyclability but it really needs reviewed”

Helpful Report

(English) - Posted 1 week ago

Hi, Thank you for your feedback. We're really glad to hear you’re enjoying the products. We completely understand your thoughts on the packaging, our designs are recyclable and intended to minimise environmental impact, but we know it’s important that they’re also practical and appealing. Your comments about the design and usability will be shared with our product team as we continue to review and improve our packaging. Thanks Facetheory Team

Posted 3 days ago

Facetheory is rated 4.7 based on 37,841 reviews