Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,064 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,064 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve tried many cream for my son to reduce his ichthyosis for the past 14 years but this cream did the job, cleared the skin within 4 weeks. I’m so happy I came across this on google because I’ve tried many dermatologist with no cure.”

Facetheory 5 star review on 27th March 2022

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Posted 4 years ago

“I love your products, retinol seems to be making my skin clearer and soft and I love the day and night moisturisers. The tubes are great for travelling. All round 5 🌟’s”

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(English) - Posted 1 hour ago

Hi there, Thank you so much for sharing your experience! We’re thrilled retinol is helping brighten your skin and that you’re enjoying the day and night moisturisers, plus the travel-friendly tubes. If you’d like any tips to tailor your routine or recommendations to keep the results going, we’re here to help. Thanks Team Facetheory

Posted 1 hour ago

“I love your products and been a customer for years now…. But the packaging is absolute c***! Non recyclable, so much waste as so much product stays in the tube. I have stopped recommending you to friends since everyone hates your new packages. Can’t you do the creams packages like the serums?? Instead of that tube.. like the new cleanser gel is a great package. But please do something.”

Helpful Report

(English) - Posted 22 hours ago

Hi Carlotta, Thank you for your ongoing support and for sharing your honesty. We’re sorry about the packaging frustration non recyclable waste is not what we aim for, and we’re listening to your feedback about tube packaging versus pump-style options. We’re actively exploring more sustainable packaging and will pass your comments along to the team, especially regarding aligning packaging with products like serums and cleansers. Thanks Team Facetheory

Posted 2 hours ago

“I love how my skin is feeling so hydrated , and redness calming and how friends and colleague / clients compliment my glowing skin . This is also good value for money and good packaging helping recycling”

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(English) - Posted 1 day ago

Hi Miss, Thank you so much for sharing your wonderful experience! We're thrilled your skin feels hydrated, redness is calming, and your glow is getting compliments. Great to hear you’re happy with the value and packaging too. If you’d like any tips to tailor your routine or recommendations to keep the glow, we’re here to help. Thanks Facetheory Team

Posted 1 day ago

“Uso da più di un anno i prodotti di facetheory e devo dire che hanno veramente salvato la mia pelle.. pori ridotti e pelle più sana. Ho la pelle delicata e l'olfatto molto sensibile e le creme senza profumazione mi hanno salvato sotto questo punto di vista. L’unica cosa negativa che ho da dire riguardo queste creme è il tipo di confezione. Il formato a tubetto, con il tappo da svitare, non è molto pratico. Sarebbe decisamente meglio un contenitore con erogatore a pressione (tipo pump), che permette di far uscire la crema in modo più comodo e igienico.”

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(English) - Posted 1 day ago

Ciao, Grazie mille per la tua recensione e per averci dedicato del tempo! Siamo felici di sapere che i prodotti hanno migliorato la tua pelle e che la tua sensazione di delicatezza sia stata gestita. Prenderemo in considerazione il feedback sulla confezione: un erogatore a pompa potrebbe effettivamente rendere l’uso più comodo e igienico. Se vuoi, possiamo consigliarti alternative o routine personalizzate per massimizzare i benefici, anche su come gestire pelle sensibile e odori minimi. Thanks Facetheory Team

Posted 1 day ago

“Love it...am very fussy with face products and facetheory's day and night creams are perfect. I love the mild fragrance of mandarin and lavender too.”

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(English) - Posted 2 days ago

Hi Beatrice, Thank you so much for sharing your kind words! If you’d like any tips to tailor your routine or new product ideas to try, we’re here to help. Thanks Team Facetheory

Posted 2 days ago

“Came across Facetheory after watching a tiktok review of their ectoin barrier build milk ( which I purchased along with glow C daily spf moisturiser, 20% vitamin C serum and porebright niacinamide serum) love them all, especially the spf moisturiser which I've since repurchased and bought their cleansing products to try ( vitamin C cream cleanser and HydraCleanse rebalancing cleanser) All the products I've bought have been a pleasure to use and effective so far. Definitely starting to improve my skin which is looking glowy with a more even tone, no breakouts either. Great value for money and excellent customer service.”

Helpful Report

(English) - Posted 2 days ago

Hi Helen, Thank you so much for sharing your lovely feedback! We’re thrilled to hear you’re enjoying the Ectoin Barrier Build Milk, Glow C Daily SPF Moisturiser, Vitamin C serum, and Porebright Niacinamide Serum, and that you’ve seen such positive results. If you ever want tailored recommendations or tips to keep your routine optimizing, we’re here to help. Thanks Team Facetheory

Posted 2 days ago

“I’m very happy with all Facetheory products my favourite being Vit C serum (30%).”

Helpful Report

(English) - Posted 2 days ago

Hi there, We’re thrilled to hear you’re happy with Facetheory products. Thanks for sharing your positive experience. If you ever want tailored recommendations or tips to keep your routine optimized, we’re here to help. Thanks Team Facetheory

Posted 2 days ago

“The products themselves are good but I cannot get over the horrendous new packaging. The glass jars were wonderful to use and the aluminium tubes are horrible and unsafe.The tube lid chafes against the aluminium tube itself, creating tiny particles which eventually mix in with the products, creating a toxic grey sludge, which is incredibly dangerous. When I brought it up with customer service, they had the audacity to say that it's harmless and I should just wipe it off. I shared photos of the tubes to support my argument. No refund offered despite me sharing photos of the tubes to support my argument.”

Helpful Report

(English) - Posted 6 days ago

Hi there, Thank you for taking the time to share your feedback, and I’m sorry to hear about your experience with the new packaging. We’re glad to hear you like the products themselves, but we understand how disappointing and frustrating the packaging concerns have been for you. Your safety and satisfaction are extremely important to us, and we’re sorry that our previous response did not meet your expectations. We also appreciate you sharing your photos, as feedback like this helps us review any packaging issues more closely. Please contact our customer service team again with your order details so we can look into this further and help resolve it for you as quickly as possible. Thanks Facetheory Team

Posted 3 days ago

“Facetheory is the only brand I buy my skincare from. It’s totally changed my skin, helping improve its texture, clear up congestion and glow. I’ve experimented with lots of Facetheory products and have solid favourites that I purchase on repeat that really make a difference to how my skin looks and feels. Ethics, animal welfare and sustainability are really important to me and it’s difficult to find a skincare brand that has good environmental credentials whilst also being affordable and effective - Facetheory ticks all of these boxes. I rave about it to all of to my friends and cannot recommend it enough. The branding is also gorgeous.”

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(English) - Posted 6 days ago

Hi Alice, Thank you so much for sharing such a glowing review! We’re thrilled Facetheory has made a positive difference for your skin and that our ethics and sustainability matter to you. If you ever want product recommendations or tips tailored to your routine, we’re here to help. Thanks Facetheory Team

Posted 3 days ago

“Det er ikke et godt produkt til tør hud”

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(English) - Posted 1 week ago

“I'm so happy I have discovered face theory- my face has never been happier!”

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(English) - Posted 1 week ago

Hi TE, So glad to hear you’re happy with Facetheory! Thanks for sharing your positive experience with us. If you ever have any questions or need recommendations, we’re here to help. Thanks Facetheory Team

Posted 1 week ago

“Les products sont des qualités”

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