Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 37,926 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 37,926 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 4th January 2025

1913

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve tried many cream for my son to reduce his ichthyosis for the past 14 years but this cream did the job, cleared the skin within 4 weeks. I’m so happy I came across this on google because I’ve tried many dermatologist with no cure.”

Facetheory 5 star review on 27th March 2022

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Posted 3 years ago

“Die Produkte sind insgesamt sehr gut. Einige sind für mich besser geeignet als andere, doch Qualität und Preis-Leistung überzeugen – besonders, da ich zufällig von der Jahresendaktion profitieren konnte. Aber auch unabhängig davon wirken vor allem die Retinol- und Retinal-Produkte sehr vielversprechend, deutlich besser als einige der Gesichtscremes. Die Seren gefallen mir ebenfalls sehr gut. Wie nachhaltig die Wirkung ist, wird sich natürlich erst über die nächsten Jahre zeigen. Einziger Nachteil ist die Lieferung aus dem Vereinigten Königreich – hier braucht man etwa zwei Wochen Geduld. Auch die zu bestellende Produktmengen sind eher begrenzt, was jedoch nicht weiter stört, da ab einem bestimmten Bestellwert kostenlos geliefert wird. Ich habe inzwischen bereits dreimal bestellt und werde sicher nochmals bestellen, da ich die Produkte weiter testen möchte. Meine bisherige Hautpflegeserie ist mir auf Dauer schlicht zu teuer geworden. Ich hoffe daher, dass mich FaceTheory langfristig zumindest mit einigen Seren und Cremes begleiten wird. Meine Favoriten bis jetzt (45 Jahre) sind Retinal 0.05% / Retinol 3% und die Ectoincreme und für die Augen das Retinal - aber nur abends. Das werde ich weiterhin bestellen!”

Helpful Report

(English) - Posted 21 hours ago

“I admit I strayed from Face Theory and I regret that. My skin loves their products and when it doesn’t they will refund no issues. I’ve recommended to all my friends and family. They can see the results on my skin. The customer service is amazing and their AI in the website is brilliant.”

Helpful Report

(English) - Posted 21 hours ago

“Très bien RAS, livraison un peu longue”

Helpful Report

(English) - Posted 1 day ago

Bonjour Sarah, Merci pour votre avis positif sur notre produit. Nous sommes ravis que tout soit parfait de votre côté. Nous comprenons votre remarque sur le délai de livraison un peu long et nous nous excusons pour cela, nos envois vers la France prennent généralement 5 à 7 jours ouvrables, mais des retards peuvent survenir chez les transporteurs. Nous travaillons activement à améliorer nos délais logistiques pour une expérience encore meilleure. N’hésitez pas à nous contacter pour toute question future. Facetheory Team

Posted 1 day ago

“Parfait pour ma peau à tendance grasse.”

Helpful Report

(English) - Posted 4 days ago

Bonjour Maumin, Merci beaucoup pour votre retour. Nous sommes ravis que le produit convienne si bien à votre peau à tendance grasse. Facetheory Team

Posted 1 day ago

“Cosmétique agréable au toucher et surtout efficace”

Helpful Report

(English) - Posted 6 days ago

Bonjour Rosette, Merci beaucoup pour votre avis ! Nous sommes ravis que la texture et l’efficacité de notre cosmétique vous plaisent. Facetheory Team

Posted 1 day ago

“Early days yet but so far no problems. Easy to use.”

Helpful Report

(English) - Posted 1 week ago

Hi Janice, Thanks for your feedback! We’re glad to hear everything’s going smoothly so far. We hope you continue to enjoy using the product! Thanks Facetheory Team

Posted 1 day ago

“I’ve been using face theory for years now, it’s the only brand I use for skincare! High quality products, quick delivery, great customer service should you need it.”

Helpful Report

(English) - Posted 1 week ago

Hi Elizabeth, Thank you for being a loyal FaceTheory user for years, your dedication means everything to us! We're delighted our high-quality products, quick delivery, and supportive customer service keep you coming back as your go-to skincare brand. Your endorsement inspires the team; keep glowing! Thanks Facetheory Team

Posted 23 hours ago

“Quality, value , appearance very good.Thank you.”

Helpful Report

(English) - Posted 1 week ago

Hi Renata, Thank you so much for your lovely review! We're happy to hear the quality, value, and appearance exceeded your expectations—it's feedback like yours that keeps us motivated. Keep glowing with FaceTheory! Thanks Facetheory Team

Posted 23 hours ago

“So far I'm very happy with the products. Simple ingredients and no unnecessary additives. I also appreciate the packaging.”

Helpful Report

(English) - Posted 1 week ago

Hi Pauline, Thank you so much for your lovely feedback! We're delighted to hear you're enjoying the products and appreciate our focus on simple, effective ingredients and thoughtful packaging. Your support means a lot to us, and we hope you continue to love your skincare routine. Thanks Facetheory Team

Posted 23 hours ago

“Brilliant product, my skin felt softer and smoother after the 1st day. I really like this product, it really works.”

Helpful Report

(English) - Posted 1 week ago

Hi Deborah, Thank you for your brilliant review! We're pleased to hear the Retinal Supreme MultiCream 0.2% delivered softer, smoother skin after just one day and truly works for you. This rapid improvement highlights the effective, science-backed formula designed for visible hydration and texture refinement from the first use. Thanks Facetheory Team

Posted 22 hours ago

“It’s too early to say whether the product will make a difference or not but it was highly recommended for me.”

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(English) - Posted 1 week ago

“Packers didn't arrive”

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(English) - Posted 1 week ago

“Già dopo qualche giorno dalla prima applicazione dei prodotti sono visibili i risultati. Davvero efficace!”

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(English) - Posted 1 week ago

“Ottimi prodotti e servizio clienti cortese e reattivo.”

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(English) - Posted 1 week ago

“J’utilise les produits facetheory depuis de nombreuses années… toujours fan de la marque”

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(English) - Posted 1 week ago

“I love this moisturiser! It feels lovely on the skin once rubbed in and leaves me feeling nice and hydrated.”

Helpful Report

(English) - Posted 1 week ago

“Cela va faire presque un mois que j’ai commandé des produits et je ne les ai toujours pas reçus.”

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(English) - Posted 2 weeks ago

“I started by using non scented, but it is now reoeatedly out of stock?! Can you please reintroduce it as I have had to use the manarin scented which is not so good for me.”

Helpful Report

(English) - Posted 2 weeks ago

“Perfect for my dry skin, always leaves my skin feeling hydrated and soft even after all day or after night sleep. Love the products!”

Helpful Report

(English) - Posted 2 weeks ago

“I loved the exa glow serum however the new bottles seem quite flimsy and harder to use with the pipette than the previous packaging. Also the serum feels a bit watered down than usual so am quite disappointed”

Helpful Report

(English) - Posted 2 weeks ago

Facetheory is rated 4.7 based on 37,926 reviews