facetheory Reviews

Name: facetheory
Address: 20-22 Wenlock Road, London, London Borough of Hackney
Rating: 4.71

4.7 Rating 37,483 Reviews

95 %

of reviewers recommend facetheory

4.7

Based on 37,483 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

07961785402

Email:

help@facetheory.com

Location:

20-22 Wenlock Road,
London
London Borough of Hackney
N1 7GU

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facetheory 5 star review on 4th January 2025

Lorna Welsh

facetheory 5 star review on 7th October 2024

Rachel Youds

facetheory 5 star review on 20th September 2024

Constantine Ngankam Nanhtcheu

facetheory 4 star review on 19th August 2024

1913

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve tried many cream for my son to reduce his ichthyosis for the past 14 years but this cream did the job, cleared the skin within 4 weeks. I’m so happy I came across this on google because I’ve tried many dermatologist with no cure.”

facetheory 5 star review on 27th March 2022

Helpful Report

Posted 3 years ago

“I have used Facetheory products for a few years now and I am very happy with them. The Retinal Supreme multi cream is excellent, I use it every day and I feel it is working on my fine lines and wrinkles, my face seems smoother and fresher!”

Helpful Report

(English) - Posted 15 hours ago

“Using the Vitamin C SPF on a daily basis. Like the consistency and that it disappears into the skin without a white cast.”

Helpful Report

(English) - Posted 1 day ago

“Ce produit ne marche pas du tout. Grande déception. Il s'applique comme une pommade, les pores reste très visibles, il surligne la présence des pores dilues et il brille!! sur le visage. La politique de remboursement ne contient pas les frais de livraison. Je déconseille ce produit. On dirait que c'est le produit pour le visage parfait avec aucun défaut.”

Helpful Report

(English) - Posted 2 days ago

“J’attends votre retour. A ce jour je ne suis pas satisfaite. Vous avez reçu un mail : un flacon etait abîmé et rempli à 50/100. Je n’ai pas de retour quant à votre SAV. Cordialement Nelly Lavallée”

Helpful Report

(English) - Posted 3 days ago

“Productos de calidad a precios relativamente buenos.”

Helpful Report

(English) - Posted 3 days ago

“The vitamin C cream has a lovely texture, absorbs easily and smells really nice. I also like the sustainable packaging.”

Helpful Report

(English) - Posted 3 days ago

“These products are excellent, since I have been using them for the last couple of years I have been asked many times what I use as my skin is very good. I have always had good quick service.”

Helpful Report

(English) - Posted 6 days ago

“Good products. I really like that many products come in an unscented version too. Customer service is good too”

Helpful Report

(English) - Posted 6 days ago

“I tried this the first day and the next morning I had white spots all over. Gave it a week and tried again and the same happened. Left it for a month and tried again but got the same result. I'm sad because I hear the formulation is supposed to be good for all skin types”

Helpful Report

(English) - Posted 6 days ago

“I was using face theory cream /serum all of last year. When I ran out. I didn't purchase straight away. This year my skin stared to become very dry again especially around forehead area. And mild patches /skin pigmentation started re appearing again. I feel when I was using the creams and serums regularly last year this did not happen. So I have repurchased the creams again and already skin is looking and feeling better.”

Helpful Report

(English) - Posted 1 week ago

“It arrived in good time. My very picky, adult daughter, loves it and practically stole it from me. I love it too. I'm in my late 40's, have very sensitive skin but still get blemishes from the wrong products. This stuff clears my spots gently and evens out my skin tone.”

Helpful Report

(English) - Posted 1 week ago

“I love these products great quality at a good price. So many products to choose from, a brilliant skin care routine for any skin type. I especially like the eye creams and skin firming night moisturiser. Cruelty free 👍👍”

Helpful Report

(English) - Posted 1 week ago

“J aime bien les produits avec des compositions bien claires et molécules actives”

Helpful Report

(English) - Posted 1 week ago

“I love packaging made of glass and metal that can be fully recycled. Products are great, effective and with the right consistence.”

Helpful Report

(English) - Posted 1 week ago

“I bought some new products recently as my skin is changing as I get older. Unfortunately my skin reacted really badly with at least one of these products after just 1 application, and brought my face out in tiny blisters which were incredibly sore, red and itchy. I was really disappointed and concerned as it was so painful and looked terrible, and after having tried different Facetheory products in the past I thought it would be fine. The customer service was great though, they processed a full refund for me and gave advice on how to treat the blisters and soreness and thankfully within about 5 days they had all calmed down.”

Helpful Report

(English) - Posted 1 week ago

“First time I have used these products and I am very happy with them. The SPF is great, works well, lightweight and doesn’t irritate my skin.”

Helpful Report

(English) - Posted 1 week ago

“Face theory is one of the best skincare brands on the market at such a good price point. I've been using face theory for a few years now and it's given me such good results, I always go back to them. I would rate the niacinamide (20%) and the tranexamic acid (5%) is excellent... They actually work, and really good value from money.”

Helpful Report

(English) - Posted 1 week ago

“Laiminga oda. Puikus aptarnavimas.”

Helpful Report

(English) - Posted 1 week ago

“I’m really enjoying the eye balm.”

Helpful Report

(English) - Posted 1 week ago

“Beautiful texture, have seen a notable difference in my skin since using the night products. Once I’ve finished my (other branded) day products I’m going to look at Face Theory. Love the type of packaging too, takes up less space, and more hygienic than a pot!”

Helpful Report

(English) - Posted 1 week ago

facetheory is rated 4.7 based on 37,483 reviews