Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 37,679 Reviews

95 %

of reviewers recommend Facetheory

4.7

Based on 37,679 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

Write Your review

Tell us how Facetheory made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Facetheory 5 star review on 4th January 2025

1913

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Am I expected to receive it? There had problem in the shipping can you please let me know what is going on?”

Helpful Report

(English) - Posted 4 days ago

Hi Ariella, Thank you for your review. We kindly ask that you contact our customer service team at help@facetheory.com, and they will be able to help you further. Thanks Facetheory Team

Posted 4 days ago

“J’aurais aimé plus de transparence sur le prix final car la mention des frais de douane est très discrète.”

Helpful Report

(English) - Posted 1 week ago

Bonjour, Merci pour votre retour. Nous comprenons parfaitement votre souhait de plus de transparence concernant le prix final. Sachez que, dans la majorité des cas, nous prépayons les frais de douane pour nos clients afin d’éviter toute surprise. Cependant, il arrive parfois que ce règlement ne soit pas reconnu par les services douaniers, qui peuvent alors facturer directement le client. Nous travaillons constamment à améliorer la clarté des informations et restons à votre disposition pour toute question. Cordialement, Facetheory Team

Posted 4 days ago

“Not for me. Bought it because my face was feeling very sensitive and dry but it made my face burn and it felt very dry.”

Helpful Report

(English) - Posted 1 month ago

“Sticky vitamin c prob wouldn’t buy again.”

Helpful Report

(English) - Posted 1 month ago

“I’m honestly not sure what to think of this. The serum is very heavy and very oily. I have oily skin so I will not be able to use under my makeup and because I use a retinoid, I won’t be able to use at night. I had high hopes because of the small amount of ingredients but I won’t be able to use this and I’m not sure what to do with it.”

Helpful Report

(English) - Posted 1 month ago

Hi, Thank you for sharing your experience with our Glow-C Vitamin C 30% Serum. We appreciate your honest feedback and are sorry to hear the texture did not suit your skin type. While this serum is formulated with a high concentration of stable vitamin C and minimal ingredients to target brightness and hyperpigmentation, we understand that the rich, oil-based texture can feel heavy for those with oily skin—especially under makeup or when combined with other active treatments like retinoids. If you’re finding it too heavy, you might consider using a lower concentration vitamin C serum or a water-based, oil-free formula, which can be more comfortable for oily or acne-prone skin. Our 20% version could be a better fit if you decide to try vitamin C again in the future. If you’re unable to use the product, please reach out to our customer care team—we’d be happy to discuss options or help you find a product better suited to your skin’s needs. Thank you again for your feedback; it helps us improve and guide others in finding the right skincare solutions. Thanks Facetheory Team

Posted 1 month ago

“Love the product - HATE THE NEW STUPID PACKAGING. It is difficult to screw the lid on and off, there is waste because it flys out and end up getting too much out. It looks ugly and has to be put in a put as can’t stand upright on a shelf. Can’t use all the product as once you get to the second half of the tube you start getting bits of the inside of the tube mixed in with the cleanser. I never leave reviews but I do not understand why you got rid of the glass jars. I’d even pay more to have the jars back. Please sort it out!!! Also noticed you have deleted comments from your instagram that say the same thing, act on the feedback !!!”

Helpful Report

(English) - Posted 2 months ago

Hi, Thank you so much for taking the time to share your honest feedback. We’re thrilled to hear you love the product itself, but we’re truly sorry to hear that the new packaging has caused frustration. Your experience with the lid, product dispensing, and packaging design is important to us, and we completely understand how these issues can impact your enjoyment. We want you to know that your concerns about the packaging have been heard loud and clear. The decision to move away from glass jars was made with sustainability and safety in mind, but it’s clear that the current design isn’t meeting everyone’s needs. We’re actively reviewing all customer feedback-including yours-to explore improvements and potential alternatives that balance functionality, aesthetics, and environmental responsibility. Regarding the Instagram comments, we appreciate you bringing this to our attention. We strive to maintain an open and respectful dialogue with our community and will ensure all voices are acknowledged and considered moving forward. Please feel free to reach out directly at help@facetheory.com if you’d like to share more details or if there’s anything else we can do to assist you. Your satisfaction is very important to us, and we hope to regain your confidence with future updates. Thank you again for your valuable input and for being a loyal customer. Facetheory Team

Posted 2 months ago

“At the moment I don't know what's happening because my skin looks darker and uneven tone The nice skin I had experienced with your products is like gone.,😭”

Helpful Report

(English) - Posted 4 months ago

Hi Irene, Thank you for your feedback. Please let me assure you that our products do not contain any ingredients which darken the skin. It's not uncommon for skin to go through an adjustment period when using products containing salicylic acid, retinal and mandelic acid. Some users may experience temporary changes in skin appearance, including darkening or uneven tone, as the products works to exfoliate and renew the skin. This phase typically resolves within a few weeks as your skin adapts to the treatment. However, if you're experiencing persistent issues, we recommend the following steps: - Reduce the frequency of use to allow your skin to adjust gradually. - Ensure you're using adequate sun protection, as BHA products can increase sun sensitivity. If you have any further questions, please get in touch with our customer service team directly at help@facetheory.com. Thanks Facetheory Team

Posted 4 months ago

“Not seen any results at all.”

Helpful Report

(English) - Posted 5 months ago

Hi Chris, We appreciate your feedback, and we apologise for hearing that the product did not meet your expectations. We note that you have used the product for just over two weeks. It's important to note that individual results may vary, and consistency in application is crucial for achieving the best outcomes. Combining tranexamic acid with other skincare ingredients and using sun protection can enhance its effectiveness. More noticeable changes in hyperpigmentation, including a reduction in dark spots and melasma, typically occur after 4-8 weeks of regular application. If you're not happy with your Facetheory purchase and don't see any visible improvement in your skin within 365 days, please don't hesitate to email us at help@facetheory.com for a free exchange or refund. Thanks, Facetheory Team

Posted 5 months ago

“Je ne suis pas satisfaite du produit. Il était indiqué ne pas laisser de traces blanches et pourtant il en laisse sur ma peau (phototype V)”

Helpful Report

(English) - Posted 5 months ago

Chère Fatime, Merci pour votre avis. La crème hydratante quotidienne Glow-C SPF 30 est formulée pour être légère et non crayeuse. Les résidus blancs que vous pouvez rencontrer après l'application du produit peuvent être dus à plusieurs facteurs : * **Utilisation excessive de produit :** L'application d'une quantité excessive de crème hydratante peut empêcher celle-ci d'être complètement absorbée par la peau. Essayez d'en utiliser une plus petite quantité. * **Application incorrecte :** Ne pas frotter le produit doucement et soigneusement peut également laisser une trace blanche. * **Superposition de produits :** L'application de produits trop proches les uns des autres sans laisser sécher chaque couche peut entraîner la formation d'un mélange blanc crémeux. Veuillez attendre que chaque produit sèche avant d'appliquer la couche suivante. Nous espérons que ces conseils vous aideront. Facetheory Team

Posted 5 months ago

“Sorry to say it gas absolutely done nothing for my skin. I am rather disappointed.”

Helpful Report

(English) - Posted 5 months ago

Hi Jasminder, Thank you for reaching out to us and sharing your experience with our ''Glow-C Tranexamic 5% Serum''. We truly value your feedback, and we're sorry to hear that you haven't seen the results you were hoping for after using it for two weeks. We understand your frustration. It's important to remember that skincare products can take time to deliver visible results, and individual experiences can vary depending on skin type, concerns, and consistency of use. While some people see improvements within a few weeks, for others, it can take 8-12 weeks to notice a significant difference. This is because skin cells regenerate at different rates, and some ingredients need time to build up their effects. To get the best results, it's important to use the serum consistently, as directed. Thank you again for your feedback. Facetheory Team

Posted 5 months ago

“That product can’t be 3% retinol, it is weaker than the 1% one that I already have from another brand. Not happy with this Brand.”

Helpful Report

(English) - Posted 6 months ago

“Livraison et délais inacceptables”

Helpful Report

(English) - Posted 6 months ago

“Thought would be better, but the oats hydrating cream is not working for me. I have a delicate skin and it does not calm my itchy skin, it sometimes makes it itchier... Not happy as I bought it thinking it will calm my skin..”

Helpful Report

(English) - Posted 7 months ago

“I love Facetheory products but I finally got some of the products in the new packaging and they are a nightmare! These new bottles/tubes don't stand. Some can't be easily open ie the foil cover pierced, it's suggested you use a toothpick. It feels like not one person handled any of these products before they went into production.”

Helpful Report

(English) - Posted 8 months ago

“I don’t like the new packaging and the night cream is nothing like the old product. I may have picked one that didn’t have any smell but it isn’t very pleasant. The old night cream was brilliant. Sorry guys this doesn’t work for me.”

Helpful Report

(English) - Posted 8 months ago

Hi Rachel, Thank you for your honest feedback regarding our new packaging and night cream. We are sorry to hear that the Peptide Firming Night Cream did not meet your expectations and that you do not find the new product to be as good as in the previous packaging. We will pass on your feedback on to our product development team. It is important to us that our customers are happy with what they receive and we will continue to evaluate your comments. If you have any further suggestions or would like to discuss your experience further, please do not hesitate to contact us at help@facetheory.com. Your satisfaction is our priority. Thank you again for your honesty. Thanks Facetheory Team

Posted 8 months ago

“Still hasn’t arrived”

Helpful Report

(English) - Posted 8 months ago

Hi Holly, Thank you for reaching out and sharing your concern about your order. We completely understand how frustrating it can be to wait for a delivery. While we strive to ensure timely shipping, various factors can occasionally affect delivery times. Your order has been cleared by customs yesterday and we would expect to be delivered in the next few days. If you need further assistance or have any specific questions, please don’t hesitate to contact our customer service team at help@facetheory.com. We're here to help! Thanks again for your feedback. Best regards, Facetheory Team

Posted 8 months ago

“I lost so much and was really devastated, I had to seek help until I was directed to Mr. Sharon O'Neil and his Recovery company and Foundation that helped me to recover all the money I had lost. It was really worth it. I will be happy to share my experience with anybody, you can also connect with him for help and assistance for a successful and secured investment without any loss of funds. mail him SHARONRECOVERINGEXPERTS @ gm ail. c o m”

Helpful Report

Posted 8 months ago

“Leider habe ich einen Ausschlag im ganzen Gesicht bekommen. Ich vermute ich habe eine sensible Haut und der Cleanser und das Serum sind zu aggressiv für mich oder haben einen Wirkstoff den ich nicht vertrage. Die Hautcreme benutze ich aber gerne und ohne Probleme.”

Helpful Report

(English) - Posted 8 months ago

Liebe Judith, Wir entschuldigen uns aufrichtig für Ihre Reaktion. Mehrere Faktoren können zu erhöhter Empfindlichkeit oder Reizung beitragen. Es könnte ein Inhaltsstoff in der Formel sein, gegen den Sie allergisch sind, oder vielleicht ein Wirkstoff, der zu stark für Ihre Haut ist. Darüber hinaus können auch andere gleichzeitig verwendete Produkte oder Umweltfaktoren eine Rolle spielen. Wir bieten eine 365-tägige Garantie an. Bitte kontaktieren Sie uns unter help@facetheory.com für einen kostenlosen Umtausch oder eine Rückerstattung. MfG Facetheory Team

Posted 8 months ago

“Fake! doesn't do anything have tried for a month and no changes”

Helpful Report

(English) - Posted 9 months ago

“I would love to give this product 5 stars because my skin doesn’t react or flare up from it which is an huge win for me, and the serum melts into the skin so beautifully. However the product has a horrible smell that just makes me face stink. I don’t know if anyone else has had this problem or perhaps I was just unlucky with this particular bottle, but it smells really awful; I can only describe the smell as the being like the inside of a deli, it is a pungent smokey smell. The smell is the only thing stopping me from buying this product again.”

Helpful Report

(French) - Posted 9 months ago

Facetheory is rated 4.7 based on 37,679 reviews