Login
Start Free Trial Are you a business? Click Here

Facetheory Reviews

4.7 Rating 38,191 Reviews
94 %
of reviewers recommend Facetheory
Company Reviews Product Reviews
92,342
 Metrics Info
4.7
Based on 38,191 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
99%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Live Chat, Email
Queries Resolved In
2 - 3 Hours
Read Facetheory Reviews
Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

Write Your review

Facetheory 5 star review on 25th February 2026
Eva B
Facetheory 5 star review on 4th January 2025
Lorna W
Facetheory 5 star review on 7th October 2024
Rachel Y
Facetheory 5 star review on 20th September 2024
Constantine N
Facetheory 4 star review on 19th August 2024
Ibironke I
Facetheory 5 star review on 18th July 2024
Linda T
Facetheory 5 star review on 19th June 2024
Louise S
1914
Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Madeline B
Verified Buyer
“Love facetheory. My skin looks amazing since using their products.”
Helpful Report
(English) - Posted 1 month ago
Hi Madeline, Thank you for sharing your experience. We’re glad you’re enjoying Facetheory and that your skin looks amazing. Thanks Facetheory Team
Posted 1 month ago
Charlotte T
Verified Buyer
“I have a few favourites from Facetheory that I love and buy on repeat. The customer service is also excellent!”
Helpful Report
(English) - Posted 1 month ago
Hi Charlotte, Thank you for sharing your experience. We’re glad you have favorites you love and that you’ve had a positive experience with our customer service. Thanks Facetheory Team
Posted 1 month ago
Heike K
Verified Buyer
“Nehme Facetheory schon einige Zeit und bin damit sehr zufrieden”
Helpful Report
(English) - Posted 1 month ago
Hallo Heike, Danke, dass du deine Erfahrung teilst. Es freut uns zu hören, dass du Facetheory schon einige Zeit nutzt und damit sehr zufrieden bist. Thanks Facetheory Team
Posted 1 month ago
Jane W
Verified Buyer
“Good value, fabulous products and love the packaging!”
Helpful Report
(English) - Posted 1 month ago
Hi Jane, Thank you for sharing your experience. We’re glad you’re enjoying the value, products, and packaging. Thanks, Facetheory Team
Posted 1 month ago
Anonymous
Verified Buyer
“Really love the Hydra-Oat moisturiser and it is at a competitive price point. Would definitely purchase again.”
Helpful Report
(English) - Posted 1 month ago
Hi there, Thank you so much for your kind feedback about the Hydra‑Oat Moisturiser. We're delighted you enjoy it and feel it offers great value, and we truly appreciate you saying you'd buy it again. Thanks, Facetheory Team
Posted 1 month ago
Anaïs S
Verified Buyer
“Absolutely love this brand, especially because you can choose scented or unscented. Due to eczema and parfume allergy it was really hard to find products for my skin. Just wished the toners came in smaller bottles ;) other than that great.”
Helpful Report
(English) - Posted 1 month ago
Hi Anaïs, Thank you for sharing your experience. We’re glad you love the scented and unscented options, and we understand how important fragrance-free choices are for eczema and perfume allergies. We’ve noted your feedback about toner bottle sizes. Thanks, Team Facetheory
Posted 1 month ago
Sonal K
Verified Buyer
“The only recommendation is that there should be an option to choose from for the free gift as I have so many same cleansers from all my purchases which I don’t use.”
Helpful Report
(English) - Posted 1 month ago
Hi Sonal, Thanks for your feedback! We appreciate the suggestion to offer a choose-your-free-gift option. If you’d like, tell us your skin goals and routine, and we can tailor product recommendations to avoid duplicates. Thanks Facetheory Team
Posted 1 month ago
Cristina P
Verified Buyer
“Me gustó mucho la vitamina C, seguiré comprando más productos.”
Helpful Report
(English) - Posted 2 months ago
¡Gracias por tu comentario, Cristina! Nos alegra saber que te gustó la vitamina C. Si te interesa, podemos recomendarte una rutina con otros productos para complementar tu cuidado diario. ¿Qué objetivos tienes (hidratación, luminosidad, protección solar, etc.) y cuál es tu tipo de piel? Thanks Facetheory Team
Posted 2 months ago
Roberta I
Verified Buyer
“Parte dei prodotti acquistati li ho regalato, io sto usando il detergente e mi trov bene . Desidererei avere più info per creme pelli mature anni 70. Grazie”
Helpful Report
(English) - Posted 2 months ago
Ciao Roberta, Grazie per il tuo messaggio! Siamo felici che tu stia trovando beneficio dal detergente. Per quanto riguarda creme adatte a pelli mature (anni 70), siamo qui per aiutarti: possiamo consigliarti routine mirate e prodotti con ingredienti delicati e nutrienti. Se vuoi, dicci in breve quali esigenze hai (idratazione, elasticità, protezione solare, ecc.) e il tuo tipo di pelle, così ti proponiamo alcune opzioni su misura. Grazie, Team Facetheory
Posted 2 months ago
Anonymous
Verified Buyer
“Very easy to apply makes the skin feel amazing”
Helpful Report
(English) - Posted 2 months ago
Hi there, Thanks so much for your lovely feedback! We’re thrilled it’s easy to apply and leaves your skin feeling amazing. If you’d like any tips or a routine tailored to your skin, just let us know. Thanks, Team Facetheory
Posted 2 months ago
Nazareth N
Verified Buyer
“Great!!! I hope you help me with the spots.”
Helpful Report
(English) - Posted 2 months ago
Hi Nazareth, Thanks so much for reaching out! We’d be happy to help with the spots. Could you tell us a bit more about your skin type and what you’re using now? We can suggest a tailored routine and products to target blemishes. Thanks, Team Facetheory
Posted 2 months ago
Cornelia C
Verified Buyer
“I just bought it, early to say... after 3 days... hope it goes well.”
Helpful Report
(English) - Posted 2 months ago
Hi Cornelia, Thanks so much for the update! We’re glad you’ve taken the plunge and hope it goes well over the next days. If you’d like any tips or routine ideas as you start using Facetheory, we’re here to help. Thanks Facetheory Team
Posted 2 months ago
Novikava N
Verified Buyer
“J’adore Facetheory ! Les produits sont adaptés parfaitement pour ma peau et en plus le sent est hyper bon !”
Helpful Report
(English) - Posted 2 months ago
Bonjour Novikava, Merci beaucoup pour ce merveilleux commentaire 5/5 ! Nous sommes ravis que Facetheory convienne parfaitement à votre peau et que le parfum vous plaise. Si vous souhaitez des conseils d’utilisation ou des idées de routine pour maximiser les résultats, n’hésitez pas à nous le dire. Thanks Facetheory Team
Posted 2 months ago
Canelle M
Verified Buyer
“Love the products! I get a perfect skin since I m using their products. Amazing products for oily and acne skin. I would recommend it to anyone.”
Helpful Report
(English) - Posted 2 months ago
Hi Canelle, Thank you so much for the wonderful 5/5! We’re thrilled our products are helping with oily and acne-prone skin and that you’d recommend them. If you’d like any routine tips or product recommendations to maintain or boost results, we’re happy to help. Thanks Facetheory Team
Posted 2 months ago
Ishita S
Verified Buyer
“Really love all the products, the glow serum is amazing, genuinely has helped brighten my skin, the cream is also very hydrating.”
Helpful Report
(English) - Posted 2 months ago
Hi Ishita, Thank you so much for the glowing 5/5 feedback! We’re thrilled to hear the glow serum is brightening your skin and that the cream is hydrating well for you. If you’d like any routine tips or product recommendations to complement these, we’re happy to help. Thanks Facetheory Team
Posted 2 months ago
Amanda A
Verified Buyer
“I received my product and only used it twice and I had to discontinue but the stinging was so bad. I literally had to wash my face as it felt as if it was burning. The stinging sensation lasted for more than 15mins. My face also became really bad as it brought out more acne and blackheads. Not what I was expecting at all”
Helpful Report
(English) - Posted 2 months ago
Hi Amanda, Thank you for sharing your experience, and I’m very sorry to hear that the product caused such a strong stinging and burning sensation on your skin. That sounds extremely uncomfortable, and it’s completely understandable that you had to discontinue use and wash it off. We’re also sorry that it seemed to trigger more acne and blackheads, which is definitely not the result we want for you. We take your feedback very seriously and your comments will be coordinated with our team for review. Thanks Facetheory Team
Posted 2 months ago
Lauren H
Verified Buyer
“I have been using the Ectoin Milk to restore my skin barriers after using too many actives. My skin was dry and thin round my eyelids, plus a little perioral dermatitis. I’ve been using it once or twice a day and I’m really pleased with the results. My skin feels much healthier and more moisturised. The ingredients are non-triggering and light. I’ve already bought a second bottle!”
Helpful Report
(English) - Posted 2 months ago
Hi Lauren, Thanks so much for sharing your wonderful 5/5 feedback! We’re thrilled Ectoin Milk is helping restore your skin barrier and that you’re seeing healthier, more hydrated skin. If you’d like any routine tips or product recommendations to complement it, we’re happy to help. Thanks Team Facetheory Kind regards, Team Facetheory
Posted 2 months ago
Cheryl G
Verified Buyer
“I love Facetheory's products. I really love they are cruelty free products. Their eye cream(s) and moisturizers are perfect for my skin. I am very happy with Facetheory as a company, their customer service is excellent and always respond quickly if I have a question.”
Helpful Report
(English) - Posted 2 months ago
Hi Cheryl, Thanks so much for sharing your wonderful 5/5 feedback! We’re thrilled you love Facetheory’s cruelty-free products and that the eye cream and moisturizers are perfect for your skin. We also appreciate your kind note about our customer service. If you’d like any routine tips or product recommendations to complement them, we’re happy to help. Thanks Team Facetheory
Posted 2 months ago
Michael M
Verified Buyer
“Facetheory products are great! Good formulation and simple, but effective ingredients. BUT: please bring back the face/body oils - especially an oil with retinoides/vitamin c There is no comparable product on the market -> big marketing and niche product potential”
Helpful Report
(English) - Posted 2 months ago
Hi Michael, Thank you for your kind words about Facetheory, and we’re glad you find the formulations simple yet effective. We hear your request about bringing back the face/body oils, including an oil with retinoids and vitamin C. We’ll pass this feedback to our product team for consideration and explore potential options. Thanks for your honest input and for being part of the Facetheory community. Thanks Team Facetheory
Posted 2 months ago
Anonym
Verified Buyer
“Seit Jahren benutzenich die Produkte von Facetheory und bin stets zufrieden. Aktuell bin ich von den Vitamin C Produkten extrem begeistert und bestelle sie mir immer wieder. Den leichten Zitrusduft liebe ich, obwohl ich bei meinen Kosmetika überwiegend auf geruchlose Produkte setze. Weiter so! 👍”
Helpful Report
(English) - Posted 2 months ago
Hallo, vielen Dank für dein tolles 5/5 Feedback! Wir freuen uns sehr, dass dich unsere Vitamin-C-Produkte begeistern und der leichte Zitrusduft dir gefällt. Wenn du irgendwann Tipps zu Routinen oder weitere Produktempfehlungen möchtest, sind wir gern für dich da. Thanks Team Facetheory
Posted 2 months ago
Facetheory is rated 4.7 based on 38,191 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request