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Facetheory Reviews

4.7 Rating 37,922 Reviews
94 %
of reviewers recommend Facetheory
Company Reviews Product Reviews
91,388
 Metrics Info
4.7
Based on 37,922 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Facetheory Reviews
Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

Write Your review

Facetheory 5 star review on 4th January 2025
Lorna W
Facetheory 5 star review on 7th October 2024
Rachel Y
Facetheory 5 star review on 20th September 2024
Constantine N
Facetheory 4 star review on 19th August 2024
Ibironke I
Facetheory 5 star review on 18th July 2024
Linda T
Facetheory 5 star review on 19th June 2024
Louise S
Facetheory 5 star review on 14th June 2024
Jodie N
1913
Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Buyer
“Great toner for my skin. Helps to reduce leftover product on my face after cleansing.”
Helpful Report
(English) - Posted 2 weeks ago
Hi, We’re so glad to hear you’re enjoying the Blemicalm BHA 2% Clarifying Toner and that it’s making a difference in your routine! Thank you for sharing your feedback, it’s great to know it’s helping leave your skin feeling fresh and balanced. Thanks Facetheory Team
Posted 2 weeks ago
Wendy K
Verified Buyer
“Makes your skin look good. Doesn’t over grease the skin. Excellent results with continual use. Helpful customer services. Often give special discount offers. Affordable. Good packaging.”
Helpful Report
(English) - Posted 2 weeks ago
Hi Wendy, Thank you for your lovely feedback! We’re so glad you’re happy with both the results and your experience with our customer service. It’s great to know you’re enjoying the product, the packaging, and the special offers too. Your support means a lot to us! Thanks Facwtheory Team
Posted 2 weeks ago
Yvonne B
Verified Buyer
“Love these products! Even better with a 40% discount thanks face theory xx”
Helpful Report
(English) - Posted 2 weeks ago
Hi Yvonne, Thanks so much for your lovely review! We’re thrilled you love our products and even happier you could enjoy them with our 40% offer. Your support means the world to us. Thanks Facetheory Team
Posted 2 weeks ago
Christine E
Verified Buyer
“I really like the Facetheory products and have used them for a few years with positive effects. I wish they hadn't switched from jars to tubes though. I lost a lot of my latest eye cream the first 2 times I opened it. Quite a waste when the tube only contained 15 mL.”
Helpful Report
(English) - Posted 3 weeks ago
Hi Christine, Thank you so much for being a loyal Facetheory customer and for sharing your experience with us. We're delighted to hear that our products have been working well for you over the years. We’re sorry to hear about the difficulty you had with the new tube packaging for your eye cream—that’s not the experience we want for our customers. Our switch from jars to tubes was intended to make application more hygienic and to protect formulas better, but we appreciate your feedback and will pass it along to our product team as we continue improving our designs. If you’d like, our customer care team can look into this specific tube issue for you. Just reach out to us at help@facetheory.com with your order details. Thanks Facetheory Team
Posted 2 weeks ago
Eleanor J
Verified Buyer
“I love facetheory products and delivery was extremely fast”
Helpful Report
(English) - Posted 3 weeks ago
Hi Eleanor, Thank you so much for your kind words! We’re delighted you love your Facetheory products and that your order arrived quickly. We really appreciate your support. Thanks Facetheory Team
Posted 2 weeks ago
Samantha J
Verified Buyer
“Fantastic products. Cleared my acne up beautifully”
Helpful Report
(English) - Posted 3 weeks ago
Hi Samantha, Thank you so much for your lovely review! We're thrilled to hear our products have helped clear your acne and made such a positive difference to your skin. It’s great to know your skincare routine is working so well. Thank you for sharing your results with us! Thanks Facetheory Team
Posted 2 weeks ago
Lee R
Verified Buyer
“My first Facetheory product and I love it. My skin was beginning to age and had dark marks from sun exposure so I decided I needed a retinol product for use over the winter and I love this product. I could see a difference over the first two weeks with fine lines tightening and fading, and a more even skin tone. Love it. Xx”
Helpful Report
(English) - Posted 3 weeks ago
Hi Lee, Thank you so much for sharing your experience and for choosing Facetheory for the first time! It’s wonderful to hear that you’re already noticing improvements in tone and texture, that’s exactly what we love to see. Retinol can make such a difference when used consistently, especially over the winter months. Just remember to keep applying SPF daily, even in winter as UV rays can still penetrate clouds and windows, and protecting your skin helps maintain those great results while preventing further sun damage. We’re delighted this product is working so well for you. Thanks Facetheory Team
Posted 2 weeks ago
Shun M
Verified Buyer
“I hope you’re doing well. I’m contacting you because I have not received my product yet. Could you please check the status of my order?”
Helpful Report
(English) - Posted 3 weeks ago
Hi Shun, Thank you for reaching out and for your patience. Our records show that your order was successfully delivered on 26/11. Please check with your local post office or any neighbors in case it was left in a safe place. If you still can't locate it, forward your tracking details to us at help@facetheory.com, and we'll investigate further. Thanks Facetheory Team
Posted 2 weeks ago
Cristina P
Verified Buyer
“De lo mejor , El serum Vitamina C 30% es de lo mejor en el mercado , en unas semanas ya se puede ver la diferencia !”
Helpful Report
(English) - Posted 3 weeks ago
Hola Cristina, ¡Qué alegría leer tu reseña! Nos encanta saber que el Serum de Vitamina C 30% te está dando tan buenos resultados en tan poco tiempo. Gracias por compartir tu experiencia y por confiar en nosotros para el cuidado de tu piel. ¡Que sigan esos excelentes resultados! Facetheory Team
Posted 3 weeks ago
Marta N
Verified Buyer
“After discovering Face Theory I will never go back!! All the products are clean, healthy and Face Theory have a great ethical and sustainable philosophy. I'm 100% a Face Theory girl ;)”
Helpful Report
(English) - Posted 3 weeks ago
Hi Marta, It’s amazing to hear how much you connect with our clean and ethical approach to skincare. Knowing you’ve found products that truly work for you means the world to us. Welcome to the Facetheory family, we’re so happy to have you with us! Thanks Facetheory Team
Posted 3 weeks ago
Scott P
Verified Buyer
“Been using this stuff for a year, and so far its worked great.”
Helpful Report
(English) - Posted 3 weeks ago
Hi Scott, Thanks for sharing your experience! We're so glad to hear you've been getting great results after using it for a year. Consistent use really makes all the difference, thanks for sticking with us! Facetheory Team
Posted 3 weeks ago
Virginija B
Verified Buyer
“Labai kokybiška ir draugiška odai sudėtis. Puikus aptarnavimas.”
Helpful Report
(English) - Posted 3 weeks ago
Sveiki Virginija, Ačiū už jūsų gražų atsiliepimą! Džiaugiamės, kad mūsų produktų sudėtis ir aptarnavimas paliko jums gerą įspūdį. Jūsų pasitenkinimas mums – didžiausias įvertinimas! Pagarbiai Facetheory Team
Posted 3 weeks ago
Eva R
Verified Buyer
“Verry good product 🙂”
Helpful Report
(English) - Posted 3 weeks ago
Hi Eva, Thank you so much for your feedback! We're happy to hear you’re enjoying the product. Facetheory Team
Posted 3 weeks ago
David F
Verified Buyer
“I have been using the Vitamin C factor 30 moisturiser. It’s great value and it’s also a great product. I’ve used it for a year and will continue forever!!”
Helpful Report
(English) - Posted 3 weeks ago
Hi David, Thank you so much for your wonderful feedback! It's fantastic to hear that our Vitamin C SPF 30 Moisturiser has become a lasting part of your routine. We’re delighted you’ve been enjoying it over the past year and truly appreciate your loyalty. Thanks Facetheory Team
Posted 3 weeks ago
Anonymous
Unverified Reviewer
“Amazing, truly.”
Helpful Report
Posted 4 weeks ago
Hi, Thank you so much for your kind words! It means a lot to know you’re enjoying your Facetheory experience. We’re so glad our products are making a positive difference for you. Thanks Facetheory Team
Posted 4 weeks ago
A H
Verified Buyer
“Love the products. have used them for several months and can cetrainly see the benefits. Will be buying them again.”
Helpful Report
(English) - Posted 4 weeks ago
Hi H, Thank you so much for sharing this lovely feedback. It’s wonderful to hear that you’ve been enjoying the products and are seeing real results over time. We’re so glad they’ve become part of your routine and truly appreciate your continued support. Thanks Facetheory Team
Posted 4 weeks ago
Anonymous
Verified Buyer
“I love these products but there's some issue with the packaging. The logos and descriptions printed on the amber tinctures have completely rubbed off within a couple of weeks and I can't make out what it says (I've labelled it myself, but just wanted to point it out)”
Helpful Report
(English) - Posted 4 weeks ago
Hi, Thank you so much for your kind words and for taking the time to share your feedback. We're really glad to hear you're enjoying our products, though we’re sorry about the issue with the print rubbing off the amber tincture bottles. That shouldn’t happen, and your note helps us identify where we need to improve. Our team is already reviewing packaging durability to prevent this in the future. We appreciate you taking the time to label your bottles and bring this to our attention. Your feedback genuinely helps us do better. Thanks Facetheory Team
Posted 4 weeks ago
Anonymous
Verified Buyer
“I’ve been using Face Theory products for 7 years and have been happy with all the products I’ve used. I’ve been using the glow c eye cream daily for nearly 1.5 years. The eye cream has been amazing for my under eye area, which had been beginning to sink and was noticeably darker before I began using this product. In photos I can see a clear difference compared to before I started using it to now- the under eye is visibly brighter and more plumped up. It’s great value as well because you only need a small amount and the product lasts absolutely ages - I only had to repurchase after 10 months of daily use and I’ve had the current tube for 6 months and still have enough left for quite a while and I use it every night. I just came here to rave about this amazing product!”
Helpful Report
(English) - Posted 1 month ago
Hi, Thank you so much for taking the time to share your experience after seven years with Facetheory! It’s wonderful to hear that Glow-C Eye Cream has made such a visible difference for you and that you’ve seen lasting results over time. We’re glad you’ve found it both effective and great value—your detailed feedback about its longevity will be so helpful to others considering it. We truly appreciate your continued trust and support, it means a lot to our team! Thanks Facetheory Team
Posted 4 weeks ago
Karen D
Verified Buyer
“This is my second time purchasing your products. First time was hit & miss learning what worked for me, this time I’m very happy and have a great routine morning and night. I have mature skin & very dry as well. Using three products my skin stays hydrated all night.”
Helpful Report
(English) - Posted 1 month ago
Hi Karen, Thank you for sharing your experience and for giving our products another try. It's wonderful to hear that you've found a routine that keeps your skin hydrated and works well for your needs. We’re so glad your second purchase has been a success and truly appreciate your continued trust in our skincare. Thanks Facetheory Team
Posted 4 weeks ago
Anemona S
Verified Buyer
“Although quite pricey, I found that Facetheory products are my favourite for skincare. They are worth the extra $ because they actually make my feel look and feel different. I have hormonal issues so I get acne no matter what, but the vitamin C serum and the resurfacing toner really help for it to heal quick and for the scars to fade.”
Helpful Report
(English) - Posted 1 month ago
Hi Anemona, Thank you so much for sharing your experience! We're delighted to hear that Facetheory products have become your skincare favorites, especially knowing how challenging hormonal acne can be. It's wonderful that the vitamin C serum and resurfacing toner are helping your skin heal quickly and fade scars, that's exactly the kind of improvement we hope to deliver. We truly appreciate your support and understanding of the value behind our formulations. If you ever need personalized tips or have any questions, we're here to help! Thanks Facetheory Team
Posted 4 weeks ago
Facetheory is rated 4.7 based on 37,922 reviews
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