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Facetheory Reviews

4.7 Rating 37,992 Reviews

94 %

of reviewers recommend Facetheory

Company Reviews

Product Reviews

4.7

Based on 37,992 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 4th January 2025

Facetheory 5 star review on 7th October 2024

Facetheory 5 star review on 20th September 2024

Facetheory 4 star review on 19th August 2024

Facetheory 5 star review on 18th July 2024

Facetheory 5 star review on 19th June 2024

Facetheory 5 star review on 14th June 2024

1913

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I genuinely love your stuff but am not seeing any difference but I definitely if it though”

Helpful Report

(English) - Posted 1 month ago

Hi Stacey, thank you so much for your lovely feedback, we really appreciate your support and loyalty! We’re glad to hear you’re enjoying our products. When it comes to visible results, it can take a little longer for the Glow-C range to show full effects, especially with the Retinoid 2% Body Oil, as retinoids tend to deliver the most noticeable changes after around 4–6 weeks of consistent use. In the meantime, you’re helping to strengthen your skin barrier and boost radiance beneath the surface. Keep going and we’re confident you’ll start to see that glow come through soon! If you ever want tailored tips for getting the most from your routine, our team would love to help. Thanks Facetheory Team

Posted 1 month ago

“Have only used the night cream of their range but I love it. Service is excellent as well”

Helpful Report

(English) - Posted 1 month ago

Hi Lesley, Thank you so much for your fantastic review! We're delighted you love the night cream, it's one of our favorites for overnight repair and nourishment. Our team works hard to ensure excellent service every time, so your feedback means the world. Have you tried any others from the range? We'd love to hear your thoughts or help with personalised suggestions. Thanks Facetheory Team

Posted 1 month ago

“Nice products that are reasonably priced and quick delivery.”

Helpful Report

(English) - Posted 1 month ago

Hi Jo, Thank you for your kind review highlighting our reasonably priced products and quick delivery. Facetheory prioritises affordable, science-backed skincare with efficient shipping to ensure satisfaction. The team appreciates feedback like yours, which motivates us to maintain high standards. If there's anything else we can assist with, like routine recommendations or your next order, just let us know. Thanks Facetheory Team

Posted 1 month ago

“Not suitable for extremely sensitive skin”

Helpful Report

(English) - Posted 1 month ago

Hi Samanta, Thank you so much for taking the time to share your experience with our HydraCleanse Rebalancing Gel Cleanser. We’re really sorry to hear it didn’t work well for your skin. Everyone’s skin can respond differently, especially when it’s extremely sensitive, and we completely understand how frustrating that can be. If your skin is extremely sensitive, you may prefer our Unscented Glow-C Cleansing Balm, it’s fragrance-free, ultra-gentle, and designed to cleanse without stripping or irritation. Thanks Facetheory Team

Posted 1 month ago

“Good product, clear communication and fast reaction on orders, sending all the way down under, thank-you!”

Helpful Report

(English) - Posted 1 month ago

Hi Anna-Carien, Thank you so much for your fantastic review! We're thrilled to hear you enjoyed the product, our clear communication, and fast order handling all the way to Australia ("down under"). Your kind words and loyalty mean the world to the Facetheory team, looking forward to your next order. Thanks Facetheory Team

Posted 1 month ago

“Die Produkte sind insgesamt sehr gut. Einige sind für mich besser geeignet als andere, doch Qualität und Preis-Leistung überzeugen – besonders, da ich zufällig von der Jahresendaktion profitieren konnte. Aber auch unabhängig davon wirken vor allem die Retinol- und Retinal-Produkte sehr vielversprechend, deutlich besser als einige der Gesichtscremes. Die Seren gefallen mir ebenfalls sehr gut. Wie nachhaltig die Wirkung ist, wird sich natürlich erst über die nächsten Jahre zeigen. Einziger Nachteil ist die Lieferung aus dem Vereinigten Königreich – hier braucht man etwa zwei Wochen Geduld. Auch die zu bestellende Produktmengen sind eher begrenzt, was jedoch nicht weiter stört, da ab einem bestimmten Bestellwert kostenlos geliefert wird. Ich habe inzwischen bereits dreimal bestellt und werde sicher nochmals bestellen, da ich die Produkte weiter testen möchte. Meine bisherige Hautpflegeserie ist mir auf Dauer schlicht zu teuer geworden. Ich hoffe daher, dass mich FaceTheory langfristig zumindest mit einigen Seren und Cremes begleiten wird. Meine Favoriten bis jetzt (45 Jahre) sind Retinal 0.05% / Retinol 3% und die Ectoincreme und für die Augen das Retinal - aber nur abends. Das werde ich weiterhin bestellen!”

Helpful Report

(English) - Posted 1 month ago

“I admit I strayed from Face Theory and I regret that. My skin loves their products and when it doesn’t they will refund no issues. I’ve recommended to all my friends and family. They can see the results on my skin. The customer service is amazing and their AI in the website is brilliant.”

Helpful Report

(English) - Posted 1 month ago

Hi Jane, Thank you so much for your heartfelt review and for returning to FaceTheory, your skin's glow-up speaks volumes! We're overjoyed that our products deliver the results you love, backed by our hassle-free refund policy and amazing customer service team. Your recommendations to friends and family mean the world, keep shining and thank you for being part of the FaceTheory family! Thanks Facetheory Team

Posted 1 month ago

“Très bien RAS, livraison un peu longue”

Helpful Report

(English) - Posted 1 month ago

Bonjour Sarah, Merci pour votre avis positif sur notre produit. Nous sommes ravis que tout soit parfait de votre côté. Nous comprenons votre remarque sur le délai de livraison un peu long et nous nous excusons pour cela, nos envois vers la France prennent généralement 5 à 7 jours ouvrables, mais des retards peuvent survenir chez les transporteurs. Nous travaillons activement à améliorer nos délais logistiques pour une expérience encore meilleure. N’hésitez pas à nous contacter pour toute question future. Facetheory Team

Posted 1 month ago

“Parfait pour ma peau à tendance grasse.”

Helpful Report

(English) - Posted 1 month ago

Bonjour Maumin, Merci beaucoup pour votre retour. Nous sommes ravis que le produit convienne si bien à votre peau à tendance grasse. Facetheory Team

Posted 1 month ago

“Cosmétique agréable au toucher et surtout efficace”

Helpful Report

(English) - Posted 1 month ago

Bonjour Rosette, Merci beaucoup pour votre avis ! Nous sommes ravis que la texture et l’efficacité de notre cosmétique vous plaisent. Facetheory Team

Posted 1 month ago

“Early days yet but so far no problems. Easy to use.”

Helpful Report

(English) - Posted 1 month ago

Hi Janice, Thanks for your feedback! We’re glad to hear everything’s going smoothly so far. We hope you continue to enjoy using the product! Thanks Facetheory Team

Posted 1 month ago

“I’ve been using face theory for years now, it’s the only brand I use for skincare! High quality products, quick delivery, great customer service should you need it.”

Helpful Report

(English) - Posted 1 month ago

Hi Elizabeth, Thank you for being a loyal FaceTheory user for years, your dedication means everything to us! We're delighted our high-quality products, quick delivery, and supportive customer service keep you coming back as your go-to skincare brand. Your endorsement inspires the team; keep glowing! Thanks Facetheory Team

Posted 1 month ago

“Quality, value , appearance very good.Thank you.”

Helpful Report

(English) - Posted 1 month ago

Hi Renata, Thank you so much for your lovely review! We're happy to hear the quality, value, and appearance exceeded your expectations—it's feedback like yours that keeps us motivated. Keep glowing with FaceTheory! Thanks Facetheory Team

Posted 1 month ago

“So far I'm very happy with the products. Simple ingredients and no unnecessary additives. I also appreciate the packaging.”

Helpful Report

(English) - Posted 1 month ago

Hi Pauline, Thank you so much for your lovely feedback! We're delighted to hear you're enjoying the products and appreciate our focus on simple, effective ingredients and thoughtful packaging. Your support means a lot to us, and we hope you continue to love your skincare routine. Thanks Facetheory Team

Posted 1 month ago

“Brilliant product, my skin felt softer and smoother after the 1st day. I really like this product, it really works.”

Helpful Report

(English) - Posted 1 month ago

Hi Deborah, Thank you for your brilliant review! We're pleased to hear the Retinal Supreme MultiCream 0.2% delivered softer, smoother skin after just one day and truly works for you. This rapid improvement highlights the effective, science-backed formula designed for visible hydration and texture refinement from the first use. Thanks Facetheory Team

Posted 1 month ago

“It’s too early to say whether the product will make a difference or not but it was highly recommended for me.”

Helpful Report

(English) - Posted 1 month ago

“Packers didn't arrive”

Helpful Report

(English) - Posted 1 month ago

“Già dopo qualche giorno dalla prima applicazione dei prodotti sono visibili i risultati. Davvero efficace!”

Helpful Report

(English) - Posted 1 month ago

“Ottimi prodotti e servizio clienti cortese e reattivo.”

Helpful Report

(English) - Posted 1 month ago

“J’utilise les produits facetheory depuis de nombreuses années… toujours fan de la marque”

Helpful Report

(English) - Posted 1 month ago

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Facetheory is rated 4.7 based on 37,992 reviews