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Facetheory Reviews

4.7 Rating 38,138 Reviews

94 %

of reviewers recommend Facetheory

Company Reviews

Product Reviews

4.7

Based on 38,138 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

Facetheory 5 star review on 4th January 2025

Facetheory 5 star review on 7th October 2024

Facetheory 5 star review on 20th September 2024

Facetheory 4 star review on 19th August 2024

Facetheory 5 star review on 18th July 2024

Facetheory 5 star review on 19th June 2024

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Feels like the charm is back already… no surprise stepping right into my 30s!”

Helpful Report

(English) - Posted 1 month ago

Hi Ravi, Thank you so much for your kind words! We’re thrilled to hear the charm is back and that you’re stepping into your 30s with us. If there’s anything you’d like to share or any product you’re loving most, we’re all ears. Thanks Team Facetheory

Posted 1 month ago

“I use facetheory product since 4 years. And most of the product which I am using is very good. It changes my skin. My skin type oily and I have open porse. I recommend this product some of my friends and they also used and love facetheory product.”

Helpful Report

(English) - Posted 1 month ago

Hi Kaneez, Thank you so much for your kind words and for being with Facetheory for 4 years! We’re delighted that our products are helping with oily skin and open pores, and that you’ve been happy enough to recommend us to friends. If there’s a particular product you love or any tips you’d like to share, we’d love to hear them. Thanks Team Facetheory

Posted 1 month ago

“Feels tingly on my face when first applied. Is this normal?”

Helpful Report

(English) - Posted 1 month ago

Hi Sandra, Totally normal to feel a tingle when you first apply some active ingredients can cause a brief sensation. If it’s mild and fades within a few minutes, it’s usually nothing to worry about. If you’re concerned, try applying a smaller amount or mixing with your moisturizer to dilute the initial sting, and consider a patch test on a small area first. If the tingling persists or you experience redness or irritation, please stop use and contact us. Thanks Team Facetheory

Posted 1 month ago

“Very happy with Facetheory products. All the creams work wonderfully and have a great smell. The only products I didnt like were the serums for the face. Very sticky on my skin.”

Helpful Report

(English) - Posted 1 month ago

Hi there, Thank you so much for sharing your feedback! We’re thrilled you’re happy with the Facetheory creams and their scent. We’re sorry the face serums felt too sticky for you. If you’d like, we can suggest alternative serums or troubleshooting tips to help improve texture with your routine. Thanks Team Facetheory

Posted 1 month ago

“Ich habe einige Kosmetikprodukte ausprobiert und bin insgesamt sehr zufrieden. Empfehlenswerte Kosmetikprodukte mit guter Wirkung und angenehmer Anwendung. Ich würde sie wieder kaufen.”

Helpful Report

(English) - Posted 1 month ago

Hallo Emma, vielen Dank fürs Teilen! Es freut uns sehr zu hören, dass du mit den Facetheory Produkten zufrieden bist und sie dir gut tun. Vielen Dank für deine Empfehlung das bedeutet uns viel. Wenn du irgendwann Tipps zur individuellen Anpassung deiner Routine oder Produktempfehlungen brauchst, sind wir gerne für dich da. Thanks Team Facetheory

Posted 1 month ago

“Turned my skin around! Love their products”

Helpful Report

(English) - Posted 1 month ago

Hi Jeena, Thank you so much for sharing! We’re thrilled to hear that Facetheory turned your skin around and that you love our products. Thanks Team Facetheory

Posted 1 month ago

“I love the vitamin C and ferulic acid serum, - my skin has been glowing since I’ve been using it, and I can see a noticeable difference to the hyperpigmentation on my cheeks.”

Helpful Report

(English) - Posted 1 month ago

Hi Chanelle, Thank you so much for sharing! We’re thrilled to hear the vitamin C and ferulic acid serum is giving your skin a glow and helping with hyperpigmentation. If you ever want tips to tailor your routine or recommendations to get the most from your products, we’re here to help. Thanks Team Facetheory

Posted 1 month ago

“Absolutely love the products 100% will continue to use them .”

Helpful Report

(English) - Posted 1 month ago

Hi Katie, Thank you so much for sharing! We’re thrilled to hear you absolutely love the products and that you’ll continue using them. If you ever want tips to tailor your routine or recommendations to get the most from your items, we’re here to help. Thanks Team Facetheory

Posted 1 month ago

“I have not had the products for long but the face cera night oil feels very nourishing! Very affordable prices and good science!”

Helpful Report

(English) - Posted 1 month ago

Hi Stelios, Thank you so much for sharing your experience! We’re thrilled to hear the Face Theory Night Oil feels nourishing and that you’re finding the prices and science to be solid. If you ever want tips to tailor your routine or suggestions to get the most from your products, we’re here to help. Thanks Team Facetheory

Posted 1 month ago

“The best moisturizer I've ever purchased, genuinely. So lightweight, my skin has no bad reaction to it and it literally is the best based for my makeup. I saw such a difference compared to my other moisturizers. And it is healing my damaged skin barrier and slowly helping unclog my pores.”

Helpful Report

(English) - Posted 1 month ago

Hi there, Thank you so much for sharing your experience! We’re thrilled to hear the moisturizer is lightweight, gentle on your skin, and making a noticeable difference for your makeup base and skin barrier. If you ever want tips to tailor your routine or recommendations to get the most from your products, we’re here to help. Thanks Team Facetheory

Posted 1 month ago

“Always a pleasure dealing with face theory”

Helpful Report

(English) - Posted 1 month ago

Hi Rachel, Thank you so much for sharing your experience! We’re thrilled to hear that dealing with Face Theory is always a pleasure. Thanks Team Facetheory

Posted 1 month ago

“I love the product first of all you can get fragrance free products and I love retinal serum which is kind to skin as I have used retinoids from another company made my skin so dry .”

Helpful Report

(English) - Posted 1 month ago

Hi Leela, Thank you so much for sharing your experience! We’re thrilled to hear you love the fragrance-free options and that the retinal serum is kind to your skin. If you ever want tips to tailor your routine or suggestions for maintaining the results, we’re here to help. Thanks Team Facetheory

Posted 1 month ago

“Great service and liking the moisturiser so far. Only been a few days but it feels nice and I’m hopeful”

Helpful Report

(English) - Posted 1 month ago

Hi Emma, Thank you so much for sharing your experience! We’re thrilled to hear you’re enjoying the service and the moisturiser, and we hope it continues to feel nice as you use it. If you’d like any tips to tailor your routine or suggestions for maintaining the results, we’re here to help. Thanks Team Facetheory

Posted 1 month ago

“am big fan of facethory”

Helpful Report

(English) - Posted 1 month ago

Hi Sukhwinder, Thank you so much for the love! We’re thrilled you’re a big fan of Facetheory. If you’d like any tips to tailor your routine or suggestions for new products, we’re here to help. Thanks Team Facetheory

Posted 1 month ago

“I love your products, retinol seems to be making my skin clearer and soft and I love the day and night moisturisers. The tubes are great for travelling. All round 5 🌟’s”

Helpful Report

(English) - Posted 1 month ago

Hi there, Thank you so much for sharing your experience! We’re thrilled retinol is helping brighten your skin and that you’re enjoying the day and night moisturisers, plus the travel-friendly tubes. If you’d like any tips to tailor your routine or recommendations to keep the results going, we’re here to help. Thanks Team Facetheory

Posted 1 month ago

“I love your products and been a customer for years now…. But the packaging is absolute c***! Non recyclable, so much waste as so much product stays in the tube. I have stopped recommending you to friends since everyone hates your new packages. Can’t you do the creams packages like the serums?? Instead of that tube.. like the new cleanser gel is a great package. But please do something.”

Helpful Report

(English) - Posted 2 months ago

Hi Carlotta, Thank you for your ongoing support and for sharing your honesty. We’re sorry about the packaging frustration non recyclable waste is not what we aim for, and we’re listening to your feedback about tube packaging versus pump-style options. We’re actively exploring more sustainable packaging and will pass your comments along to the team, especially regarding aligning packaging with products like serums and cleansers. Thanks Team Facetheory

Posted 1 month ago

“I love how my skin is feeling so hydrated , and redness calming and how friends and colleague / clients compliment my glowing skin . This is also good value for money and good packaging helping recycling”

Helpful Report

(English) - Posted 2 months ago

Hi Miss, Thank you so much for sharing your wonderful experience! We're thrilled your skin feels hydrated, redness is calming, and your glow is getting compliments. Great to hear you’re happy with the value and packaging too. If you’d like any tips to tailor your routine or recommendations to keep the glow, we’re here to help. Thanks Facetheory Team

Posted 2 months ago

“Uso da più di un anno i prodotti di facetheory e devo dire che hanno veramente salvato la mia pelle.. pori ridotti e pelle più sana. Ho la pelle delicata e l'olfatto molto sensibile e le creme senza profumazione mi hanno salvato sotto questo punto di vista. L’unica cosa negativa che ho da dire riguardo queste creme è il tipo di confezione. Il formato a tubetto, con il tappo da svitare, non è molto pratico. Sarebbe decisamente meglio un contenitore con erogatore a pressione (tipo pump), che permette di far uscire la crema in modo più comodo e igienico.”

Helpful Report

(English) - Posted 2 months ago

Ciao, Grazie mille per la tua recensione e per averci dedicato del tempo! Siamo felici di sapere che i prodotti hanno migliorato la tua pelle e che la tua sensazione di delicatezza sia stata gestita. Prenderemo in considerazione il feedback sulla confezione: un erogatore a pompa potrebbe effettivamente rendere l’uso più comodo e igienico. Se vuoi, possiamo consigliarti alternative o routine personalizzate per massimizzare i benefici, anche su come gestire pelle sensibile e odori minimi. Thanks Facetheory Team

Posted 2 months ago

“Love it...am very fussy with face products and facetheory's day and night creams are perfect. I love the mild fragrance of mandarin and lavender too.”

Helpful Report

(English) - Posted 2 months ago

Hi Beatrice, Thank you so much for sharing your kind words! If you’d like any tips to tailor your routine or new product ideas to try, we’re here to help. Thanks Team Facetheory

Posted 2 months ago

“Came across Facetheory after watching a tiktok review of their ectoin barrier build milk ( which I purchased along with glow C daily spf moisturiser, 20% vitamin C serum and porebright niacinamide serum) love them all, especially the spf moisturiser which I've since repurchased and bought their cleansing products to try ( vitamin C cream cleanser and HydraCleanse rebalancing cleanser) All the products I've bought have been a pleasure to use and effective so far. Definitely starting to improve my skin which is looking glowy with a more even tone, no breakouts either. Great value for money and excellent customer service.”

Helpful Report

(English) - Posted 2 months ago

Hi Helen, Thank you so much for sharing your lovely feedback! We’re thrilled to hear you’re enjoying the Ectoin Barrier Build Milk, Glow C Daily SPF Moisturiser, Vitamin C serum, and Porebright Niacinamide Serum, and that you’ve seen such positive results. If you ever want tailored recommendations or tips to keep your routine optimizing, we’re here to help. Thanks Team Facetheory

Posted 2 months ago

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Facetheory is rated 4.7 based on 38,138 reviews