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Facetheory Reviews

4.7 Rating 37,926 Reviews

94 %

of reviewers recommend Facetheory

Company Reviews

Product Reviews

4.7

Based on 37,926 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 4th January 2025

Facetheory 5 star review on 7th October 2024

Facetheory 5 star review on 20th September 2024

Facetheory 4 star review on 19th August 2024

Facetheory 5 star review on 18th July 2024

Facetheory 5 star review on 19th June 2024

Facetheory 5 star review on 14th June 2024

1913

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I use the face serum and love it! It is a bit on the expensive side but it’s worth it”

Helpful Report

(English) - Posted 3 weeks ago

Hi Sandra, Thank you so much for your lovely feedback! We’re thappy to hear you’re enjoying the serum and finding it worth the investment. We put a lot of care into ensuring our formulas deliver visible results and a great experience. Your support means a lot to us. Thanks Facetheory Team

Posted 3 weeks ago

“The product is not for me but my daughter, she uses everyday. It’s a Christmas present for her.”

Helpful Report

(English) - Posted 3 weeks ago

Hi, Thank you for sharing your feedback! We’re so happy to hear your daughter enjoys using the product every day. That’s wonderful to know. We hope it makes a lovely Christmas gift for her and continues to be part of her daily routine. Thanks Facetheory Team

Posted 3 weeks ago

“I love these products I have been using them for years.”

Helpful Report

(English) - Posted 3 weeks ago

Hi Amanda, Thank you so much for your lovely feedback! We're pleased to hear you've been enjoying our products for years, your continued trust and support mean the world to us. We're so glad to be part of your skincare routine! Thanks Facetheory Team

Posted 3 weeks ago

“I am really seeing the results I wanted.”

Helpful Report

(English) - Posted 3 weeks ago

Hi, That’s wonderful to hear! We’re so glad you’re seeing the results you were hoping for. Thank you for sharing your experience. It really means a lot to us. Thanks Facetheory Team

Posted 3 weeks ago

“Great toner for my skin. Helps to reduce leftover product on my face after cleansing.”

Helpful Report

(English) - Posted 3 weeks ago

Hi, We’re so glad to hear you’re enjoying the Blemicalm BHA 2% Clarifying Toner and that it’s making a difference in your routine! Thank you for sharing your feedback, it’s great to know it’s helping leave your skin feeling fresh and balanced. Thanks Facetheory Team

Posted 3 weeks ago

“Makes your skin look good. Doesn’t over grease the skin. Excellent results with continual use. Helpful customer services. Often give special discount offers. Affordable. Good packaging.”

Helpful Report

(English) - Posted 3 weeks ago

Hi Wendy, Thank you for your lovely feedback! We’re so glad you’re happy with both the results and your experience with our customer service. It’s great to know you’re enjoying the product, the packaging, and the special offers too. Your support means a lot to us! Thanks Facwtheory Team

Posted 3 weeks ago

“Love these products! Even better with a 40% discount thanks face theory xx”

Helpful Report

(English) - Posted 3 weeks ago

Hi Yvonne, Thanks so much for your lovely review! We’re thrilled you love our products and even happier you could enjoy them with our 40% offer. Your support means the world to us. Thanks Facetheory Team

Posted 3 weeks ago

“I really like the Facetheory products and have used them for a few years with positive effects. I wish they hadn't switched from jars to tubes though. I lost a lot of my latest eye cream the first 2 times I opened it. Quite a waste when the tube only contained 15 mL.”

Helpful Report

(English) - Posted 3 weeks ago

Hi Christine, Thank you so much for being a loyal Facetheory customer and for sharing your experience with us. We're delighted to hear that our products have been working well for you over the years. We’re sorry to hear about the difficulty you had with the new tube packaging for your eye cream—that’s not the experience we want for our customers. Our switch from jars to tubes was intended to make application more hygienic and to protect formulas better, but we appreciate your feedback and will pass it along to our product team as we continue improving our designs. If you’d like, our customer care team can look into this specific tube issue for you. Just reach out to us at help@facetheory.com with your order details. Thanks Facetheory Team

Posted 3 weeks ago

“I love facetheory products and delivery was extremely fast”

Helpful Report

(English) - Posted 3 weeks ago

Hi Eleanor, Thank you so much for your kind words! We’re delighted you love your Facetheory products and that your order arrived quickly. We really appreciate your support. Thanks Facetheory Team

Posted 3 weeks ago

“Fantastic products. Cleared my acne up beautifully”

Helpful Report

(English) - Posted 3 weeks ago

Hi Samantha, Thank you so much for your lovely review! We're thrilled to hear our products have helped clear your acne and made such a positive difference to your skin. It’s great to know your skincare routine is working so well. Thank you for sharing your results with us! Thanks Facetheory Team

Posted 3 weeks ago

“My first Facetheory product and I love it. My skin was beginning to age and had dark marks from sun exposure so I decided I needed a retinol product for use over the winter and I love this product. I could see a difference over the first two weeks with fine lines tightening and fading, and a more even skin tone. Love it. Xx”

Helpful Report

(English) - Posted 3 weeks ago

Hi Lee, Thank you so much for sharing your experience and for choosing Facetheory for the first time! It’s wonderful to hear that you’re already noticing improvements in tone and texture, that’s exactly what we love to see. Retinol can make such a difference when used consistently, especially over the winter months. Just remember to keep applying SPF daily, even in winter as UV rays can still penetrate clouds and windows, and protecting your skin helps maintain those great results while preventing further sun damage. We’re delighted this product is working so well for you. Thanks Facetheory Team

Posted 3 weeks ago

“I hope you’re doing well. I’m contacting you because I have not received my product yet. Could you please check the status of my order?”

Helpful Report

(English) - Posted 3 weeks ago

Hi Shun, Thank you for reaching out and for your patience. Our records show that your order was successfully delivered on 26/11. Please check with your local post office or any neighbors in case it was left in a safe place. If you still can't locate it, forward your tracking details to us at help@facetheory.com, and we'll investigate further. Thanks Facetheory Team

Posted 3 weeks ago

“De lo mejor , El serum Vitamina C 30% es de lo mejor en el mercado , en unas semanas ya se puede ver la diferencia !”

Helpful Report

(English) - Posted 4 weeks ago

Hola Cristina, ¡Qué alegría leer tu reseña! Nos encanta saber que el Serum de Vitamina C 30% te está dando tan buenos resultados en tan poco tiempo. Gracias por compartir tu experiencia y por confiar en nosotros para el cuidado de tu piel. ¡Que sigan esos excelentes resultados! Facetheory Team

Posted 4 weeks ago

“After discovering Face Theory I will never go back!! All the products are clean, healthy and Face Theory have a great ethical and sustainable philosophy. I'm 100% a Face Theory girl ;)”

Helpful Report

(English) - Posted 4 weeks ago

Hi Marta, It’s amazing to hear how much you connect with our clean and ethical approach to skincare. Knowing you’ve found products that truly work for you means the world to us. Welcome to the Facetheory family, we’re so happy to have you with us! Thanks Facetheory Team

Posted 4 weeks ago

“Been using this stuff for a year, and so far its worked great.”

Helpful Report

(English) - Posted 4 weeks ago

Hi Scott, Thanks for sharing your experience! We're so glad to hear you've been getting great results after using it for a year. Consistent use really makes all the difference, thanks for sticking with us! Facetheory Team

Posted 4 weeks ago

“Labai kokybiška ir draugiška odai sudėtis. Puikus aptarnavimas.”

Helpful Report

(English) - Posted 4 weeks ago

Sveiki Virginija, Ačiū už jūsų gražų atsiliepimą! Džiaugiamės, kad mūsų produktų sudėtis ir aptarnavimas paliko jums gerą įspūdį. Jūsų pasitenkinimas mums – didžiausias įvertinimas! Pagarbiai Facetheory Team

Posted 4 weeks ago

“Verry good product 🙂”

Helpful Report

(English) - Posted 1 month ago

Hi Eva, Thank you so much for your feedback! We're happy to hear you’re enjoying the product. Facetheory Team

Posted 4 weeks ago

“I have been using the Vitamin C factor 30 moisturiser. It’s great value and it’s also a great product. I’ve used it for a year and will continue forever!!”

Helpful Report

(English) - Posted 1 month ago

Hi David, Thank you so much for your wonderful feedback! It's fantastic to hear that our Vitamin C SPF 30 Moisturiser has become a lasting part of your routine. We’re delighted you’ve been enjoying it over the past year and truly appreciate your loyalty. Thanks Facetheory Team

Posted 4 weeks ago

“Amazing, truly.”

Helpful Report

Posted 1 month ago

Hi, Thank you so much for your kind words! It means a lot to know you’re enjoying your Facetheory experience. We’re so glad our products are making a positive difference for you. Thanks Facetheory Team

Posted 1 month ago

“Love the products. have used them for several months and can cetrainly see the benefits. Will be buying them again.”

Helpful Report

(English) - Posted 1 month ago

Hi H, Thank you so much for sharing this lovely feedback. It’s wonderful to hear that you’ve been enjoying the products and are seeing real results over time. We’re so glad they’ve become part of your routine and truly appreciate your continued support. Thanks Facetheory Team

Posted 1 month ago

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Facetheory is rated 4.7 based on 37,926 reviews