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facetheory Reviews

4.7 Rating 37,573 Reviews

95 %

of reviewers recommend facetheory

Company Reviews

Product Reviews

4.7

Based on 37,573 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

07961785402

Email:

help@facetheory.com

Location:

20-22 Wenlock Road,
London
London Borough of Hackney
N1 7GU

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facetheory 5 star review on 4th January 2025

facetheory 5 star review on 7th October 2024

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facetheory 4 star review on 19th August 2024

facetheory 5 star review on 18th July 2024

facetheory 5 star review on 19th June 2024

facetheory 5 star review on 14th June 2024

1913

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m be been using Facetheory for a few years now and really like these products. I’d like a bit more info about how to use some of the products, not really sure what a serum really is, so more education for those of us not in the know would be amazing! I really wish the colour coding could come back even if it’s just the text in a different colour, I’ve ended up writing on with a marker pen which is day/night cream as the amount of times I’ve lost count of the amount of times I’ve put the wrong one on by mistake! I really do hope that my local council does recycle the tubes, but have some concerns that they do not, I was more confident that the old glass jars were recycled, but understand that these weigh less and are probably cheaper to manufacture.”

Helpful Report

(English) - Posted 1 month ago

Hi Sarah, Thank you so much for your thoughtful review and for being a loyal Facetheory customer over the years! We’re delighted to hear you enjoy our products and appreciate your feedback on product education and colour coding-these are areas we’re actively looking to improve. Regarding your concerns about recycling our aluminium tubes: you’re absolutely right that not all local councils currently accept aluminium tubes in household recycling. If this is the case where you live, we encourage you to drop off your empty tubes at your nearest beauty product recycling point. The British Beauty Council has created an interactive map to help you find your closest location- just visit: https://britishbeautycouncil.com/recycling-points/. We’re committed to making our packaging as sustainable as possible, and while aluminium is lightweight and infinitely recyclable, local recycling capabilities can vary. Thank you for your dedication to recycling and for helping us reduce beauty industry waste! Thanks Facetheory Team

Posted 1 month ago

“Amazing service and product!!!”

Helpful Report

(English) - Posted 1 month ago

“Hi, I recently ordered the Glow-C Vitamin C Cream Cleanser for the second time. The new one I have received has some changes to the packaging - the top is now white plastic rather than the metal top. However, it is the change in the product itself that bothered me most - the consistency is different, it is thinner, creamier and more flowing than it previously was. I preferred the way it was when I last ordered. Has there been a change to the contents of the cream clenser, and the makeup / ingredients to the product itself? I expect when I order the same product that I get the same thing. Thanks”

Helpful Report

(English) - Posted 1 month ago

Hi, Thank you for your feedback and for being a returning customer. We appreciate you taking the time to share your experience with the Glow-C Vitamin C Cream Cleanser. We want to assure you that there has been no change to the formulation or ingredients of the Glow-C Vitamin C Cream Cleanser. The product itself remains the same as before, with 2% vitamin C, sweet almond oil, and avocado oil as key ingredients. The only update has been to the packaging, which now features a white plastic top instead of the previous metal one. If you notice a difference in texture or consistency, this can sometimes occur naturally due to minor variations in raw ingredients or changes in environmental conditions during storage and shipping, especially with products containing natural oils. However, these variations do not affect the efficacy or safety of the cleanser. If you have any further concerns or would like to discuss your experience in more detail, please feel free to reach out to our customer care team at help@facetheory.com. Your satisfaction is very important to us, and we’re here to help. Thanks Facetheory Team

Posted 1 month ago

“Bonne entreprise, bon produit, sauf cette fois ci, retard de livraison mais souvent dû à la poste”

Helpful Report

(English) - Posted 1 month ago

“I love facetheory oil free gel moisturiser. I have combination skin. Love the way my skin feel afterwards.”

Helpful Report

(English) - Posted 1 month ago

“I absolutely love this product. I was unsure to start with as it's my first time using retinol. I will definitely purchase again ☺️”

Helpful Report

(English) - Posted 1 month ago

“Amazing face cream with a nice texture and smell. Love that the ingredients are risk free. Highly effective combination of 3 active ingredients against ageing. It truly works”

Helpful Report

(English) - Posted 1 month ago

“Just bought the retinol 0.2% and seeing a difference already. I think your products are very good and would definitely continue to buy other items too.”

Helpful Report

(English) - Posted 1 month ago

“Peptide night cream - even after just a few nights of using can defo see the difference, plumper smoother and more radiant. It does take a bit of rubbing in and unfortunately caused a few little blemishes around my nose so just try and avoid this area now. I also use the Bakouchiol day cream which is amazing so I’m excited to see results after a couple of months continuous use.”

Helpful Report

(English) - Posted 1 month ago

“Très bons produits”

Helpful Report

(English) - Posted 1 month ago

“The products are good however I completed the skincare quiz and ordered recommended products and I feel that the products are making my already oily skin very greasy and congested”

Helpful Report

(English) - Posted 1 month ago

Hi, Thank you so much for sharing your feedback and for taking the time to complete our skincare quiz! We’re glad to hear that you find the products good, but we’re sorry to learn that you’re experiencing increased oiliness and congestion. Based on your experience, it’s possible that the combination of products you’re using may contain several different AHAs and BHAs. While these ingredients can be fantastic for exfoliation and improving skin texture, using too many at once can sometimes disrupt your skin’s natural balance. This can actually cause your skin to feel dry underneath, prompting it to produce even more oil to compensate. We recommend reviewing your routine and possibly reducing the frequency of exfoliating products or alternating them to see if your skin improves. Thank you again for your honest review. Your skin’s health is our top priority! If you have any questions or would like personalised recommendations, please don’t hesitate to reach out. Thanks Facetheory Team

Posted 1 month ago

“Commande passée le 11 avril et toujours rien reçu le 5 mai .... Plus jamais ! Sonia”

Helpful Report

(English) - Posted 1 month ago

Bonjour Sonia, Merci pour votre retour et nous sommes sincèrement désolés de votre expérience. Nous avons vérifié votre commande et nos archives indiquent qu'elle a été marquée comme livrée. Cependant, nous comprenons qu'il puisse y avoir des retards, notamment en raison des procédures d'importation et de dédouanement, qui sont malheureusement indépendantes de notre volonté. Si vous avez besoin d'aide, veuillez contacter notre service client par e-mail à l'adresse help@facetheory.com. Merci de votre patience et de votre compréhension. Facetheory Team

Posted 1 month ago

“Not sure. Goes on smoothly but how it benefits the skin? Jury is still out.”

Helpful Report

(English) - Posted 1 month ago

Hi Veronica, Thank you for sharing your feedback! We’re glad to hear you find the texture smooth and easy to apply. Our Glow C Eye Cream, Glow-C Daily Moisturiser SPF 30, and Glow-C Vitamin C Cream Cleanser are all formulated with vitamin C and hydrating ingredients to help brighten, protect, and nourish your skin over time. Benefits like improved radiance, hydration, and a more even skin tone can often become more noticeable with consistent use. If you have any questions about how to get the best results or would like tips for your routine, we’re here to help! Thanks Facetheory Team

Posted 1 month ago

“I like all the products I’ve tried”

Helpful Report

(English) - Posted 1 month ago

“Reasonably priced, excellent quality face rejuvenation.”

Helpful Report

(English) - Posted 1 month ago

“Easy to order and fast postage.”

Helpful Report

(English) - Posted 1 month ago

“ampia scelta di prodotti vegani, di qualità e con un prezzo adeguato.”

Helpful Report

(English) - Posted 1 month ago

“Great product, speedy delivery. Will order again!”

Helpful Report

(English) - Posted 1 month ago

“Ich habe mich nach längerer Werbung über Instagram überzeugen lassen und bin sehr zufrieden mit den Produkten. Der Versand lief auch problemlos und ich werde sehr wahrscheinlich dabei bleiben. Einziges Kriterium: ich wollte bereits zusätzliche Produkte bestellen, die leider ständig ausverkauft waren.”

Helpful Report

(English) - Posted 1 month ago

“I have been using this brand for almost 4 years. I never felt so comfortable with my skin. My skin went clear and smooth.”

Helpful Report

(English) - Posted 1 month ago

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facetheory is rated 4.7 based on 37,573 reviews