Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,249 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,249 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So pleased that you have gone back to glass packaging. Love the products. They do exactly waht they say they will. My skin feels great. I'll definitely be re-ordering.”

Helpful Report

(English) - Posted 1 month ago

Hi Steph, Thanks for sharing your experience. We’re glad you’re pleased with the glass packaging and that the products are doing what they say they will for your skin. We appreciate you choosing us and look forward to your next order. Thanks, Team Facetheory

Posted 1 month ago

“Love these creams value for money results fabulous”

Helpful Report

(English) - Posted 1 month ago

Hi Amena, Thanks for sharing your experience. We're glad you find the creams good value and that the results are fabulous. Thanks, Team Facetheory

Posted 1 month ago

“I've been using Facetheory products for years, and I love them. I recently purchased a moisturiser that I hadn't used before and it really didn't suit my skin. Facetheory were brilliant and sent me another, more expensive product, free of charge. Their customer service is excellent and they've gained one loyal customer. Their products are brilliant, priced correctly and work really well.”

Helpful Report

(English) - Posted 1 month ago

Hi Tracey, Thank you for sharing your experience. We’re glad you’re happy with the service and that you’ve found value in our products. Thanks, Team Facetheory

Posted 1 month ago

“Facetheory has great, targeted products. However, if you have sensitive skin, there is quite a limited amount of products you can use”

Helpful Report

(English) - Posted 1 month ago

Hi there, Thanks for sharing your thoughts. We understand that sensitive skin can limit product choices, even with targeted options. If you’d like, you can reach out to our support team, and we can help you identify suitable options. Thanks, Team Facetheory

Posted 1 month ago

“Fabulous products that work, and love the change over to glass jars!”

Helpful Report

(English) - Posted 1 month ago

Hi there, Thanks for sharing your experience. We’re glad the products work well for you and that you love the switch to glass jars. Thanks, Team Facetheory

Posted 1 month ago

“I loro prodotti sono sempre molto efficaci e non aggressivi. Utilizzo quotidinamente al mattino il detergente Glow C e per la mia pelle mista è ottimo, abbinato alla crema Glow C con spf30 è un abbinamento perfetto. Il siero al Retinale mi aiuta con i segni di espressione e non irrita la pelle, ottimo.”

Helpful Report

(English) - Posted 1 month ago

Ciao Martina, Grazie per aver condiviso la tua esperienza. Siamo felici che il detergente Glow C, la crema Glow C con SPF30 e il siero al Retinale siano efficaci per la tua pelle mista e non aggressivi. Merci, Team Facetheory

Posted 1 month ago

“Really pleased with service and products I have received, lots of choice easy ordering and prompt delivery”

Helpful Report

(English) - Posted 2 months ago

Hi Mandy, Thank you for sharing your experience. We’re glad you’re happy with the service, the lots of choice, easy ordering, and prompt delivery. Thanks, Team Facetheory

Posted 2 months ago

“Very pleased with product. Lovely texture, smooths easily over the skin. Is not heavily perfumed.”

Helpful Report

(English) - Posted 2 months ago

Hi Anne, Thank you for sharing your experience. We’re glad you’re happy with the texture and that it feels light on the skin. Thanks, Team Facetheory

Posted 2 months ago

“Great range of amazing skincare to cover all my needs & at an affordable price for the quality!”

Helpful Report

(English) - Posted 2 months ago

Hi Rachel, Thank you for sharing your experience. We’re glad you’re happy with the range and the value for the quality. Thanks, Team Facetheory

Posted 2 months ago

“Reliable products that do the job”

Helpful Report

(English) - Posted 2 months ago

Hi Grace, Thank you for sharing your experience. We’re glad our products are reliable and do the job for you. Thanks, Team Facetheory

Posted 2 months ago

“Just Amazing. Products are great and the team is as well. They really take into account customer's feedback to create better products and a better service. 100% recommended”

Helpful Report

(English) - Posted 2 months ago

Hi Martina, Thanks for sharing your experience. We're glad you find the products great and that the team takes your feedback into account. We appreciate the recommendation. Thanks, Team Facetheory

Posted 2 months ago

“Les produits nettoyants et exfoliants sont supers. La crème gel est une très bonne texture, mais il faut du temps avant de savoir si cela fonctionne en profondeur. Les nouveaux packaging sous forme de pompe à pression laisse beaucoup trop de matière au fond du contenant. Néanmoins le fait que ce soit en verre est positif.”

Helpful Report

(English) - Posted 2 months ago

Bonjour, Merci pour votre retour. Nous sommes ravis que vous aimiez les nettoyants et exfoliants et que la texture du gel-crème vous convienne. Concernant le packaging, nous avons pris en compte votre remarque sur la pompe et le fond du contenant, et nous apprécions que le choix du verre soit un point positif pour vous. Merci, L'équipe Facetheory

Posted 2 months ago

“I was scared it would irritate my skin but it didn't and leaves a shine its like medik8 but much cost effective”

Helpful Report

(English) - Posted 2 months ago

“Nice texture, easy to apply and doesn't leave my skin feeling sticky or shiny”

Helpful Report

(English) - Posted 2 months ago

Hi Elvie, Thanks for sharing your experience. We're glad the texture is nice, easy to apply, and doesn't leave a sticky or shiny feel. Thanks, Team Facetheory

Posted 2 months ago

“Sorry but it doesn't agree with my skin”

Helpful Report

(English) - Posted 2 months ago

Hi Fiona, We’re sorry to hear this product doesn’t agree with your skin. If you’d like to share any details about your routine or the symptoms you’ve noticed, we’re here to help. Thanks, Team Facetheory

Posted 2 months ago

“They exceeded my expectations from start to finish. After experiencing poor communication and disappointing service elsewhere, I was relieved to finally work with a team that was responsive, professional, and genuinely committed to helping. Their attention to detail and consistent communication made a huge difference. I’m truly grateful for the experience. +1_(859)_ 52_88_9_95”

Helpful Report

Posted 2 months ago

“V good thanks”

Helpful Report

(English) - Posted 2 months ago

Hi there, Thanks for the feedback! If you have any questions or need a tip, we’re here to help. Thanks Facetheory Team

Posted 2 months ago

“I have been using FaceTheory products for over a year now and they have been great for my skin :) On my last order, I accidentally ordered the wrong item and the support I received to help with this was second to none! I really recommend!”

Helpful Report

(English) - Posted 2 months ago

Hi Heather, So glad to hear our products have been great for your skin and that our support helped with your order. If you have any questions or need a tip, we’re here to help. Thanks Facetheory Team

Posted 2 months ago

“Love the face therory products. I was recommended this product by my friend who is a beauty therapist and my skin has never looked better”

Helpful Report

(English) - Posted 2 months ago

Hi Nicola, So happy to hear our products have helped and that a friend recommended them. If you have any questions or need a tip, we’re here to help. Thanks Facetheory team

Posted 2 months ago

“Facetheory finally got my skin under control after years of breakouts.”

Helpful Report

(English) - Posted 2 months ago

Hi Bethan, So glad to hear Facetheory helped get your skin under control after years of breakouts. If you have any questions or need a tip, we’re here to help. Thanks Facetheory Team

Posted 2 months ago

Facetheory is rated 4.7 based on 38,249 reviews