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Facetheory Reviews

4.7 Rating 37,992 Reviews

94 %

of reviewers recommend Facetheory

Company Reviews

Product Reviews

4.7

Based on 37,992 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 4th January 2025

Facetheory 5 star review on 7th October 2024

Facetheory 5 star review on 20th September 2024

Facetheory 4 star review on 19th August 2024

Facetheory 5 star review on 18th July 2024

Facetheory 5 star review on 19th June 2024

Facetheory 5 star review on 14th June 2024

1913

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Face cleaners and toner are good products. The moisturiser prevents my makeup for going on. Properly”

Helpful Report

(English) - Posted 3 weeks ago

Hi Carla, Thank you for your feedback, we’re so glad you’re enjoying our face cleanser and toner! We’re sorry to hear the moisturiser isn’t working well under your makeup. It may help to use a smaller amount or allow it a few minutes to absorb before applying foundation. If you’d like, our team can also recommend a lighter formula better suited for layering with makeup. Please feel free to reach out to us at help@facetheory.com and we’ll be happy to help. Thanks Facetheory Team

Posted 2 weeks ago

“I really love my facetheory products, they all smell & feel delightful & they are affordable which is a real blessing. I have used the rosehip face & body oil for a while now but am now really enjoying my first time with a retinol cream & the lush vit c facial cleanser which was a freebie & is fabulous. Final new tryout on a bit c day cream… superb!… Defo a fan of all of these wonderful lotions & potions!😍”

Helpful Report

(English) - Posted 3 weeks ago

Hi Claire, Thank you so much for your lovely review! We’re so happy to hear how much you’re enjoying your Facetheory favourites, especially the Rosehip Oil and the new additions like the Retinol Cream and Vitamin C Cleanser. It’s wonderful to know our products are helping you build a routine you love. We really appreciate your support and are thrilled to have you as part of our Facetheory community. Thanks Facetheory Team

Posted 2 weeks ago

“Good priced products, like the fact there actives so are pretty potent for mature skin .”

Helpful Report

(English) - Posted 3 weeks ago

Hi Vanessa, Thank you so much for your lovely feedback! We’re really glad to hear you’re enjoying our products and finding the active ingredients effective for mature skin. It’s great to know our formulas are making a difference, we truly appreciate your support. Thanks Facetheory Team

Posted 3 weeks ago

“Every time , very Satisfied!”

Helpful Report

(English) - Posted 3 weeks ago

Hi Eleni, Thank you so much for your lovely feedback! We’re pleased to hear you’re always satisfied with your Facetheory experience. Your trust and support mean a lot to us. Thanks Facetheory Team

Posted 3 weeks ago

“Je suis totalement satisfaite des produits facetheory..”

Helpful Report

(English) - Posted 3 weeks ago

Bonjour Saïda, Merci beaucoup pour votre avis ! Nous sommes ravis que nos produits vous plaisent et qu’ils répondent à vos attentes. Merci de faire partie de la communauté Facetheory. Facetheory Team

Posted 3 weeks ago

“Fabulous product. Skin feels very clean and nourished. People are commenting that my skin has a natural glow to it. Very happy with this product.”

Helpful Report

(English) - Posted 3 weeks ago

Hi Gaynor, Thank you so much for sharing your feedback! We're delighted to hear that your skin feels clean, nourished, and radiant and even more so that others are noticing your glow! It’s wonderful to know our product has made such a difference for you. Thanks Facetheory Team

Posted 3 weeks ago

“I ordered the day cream and the night cream, the night cream is very pleasant nothing spectacular, the day cream was a great disappointment because it didn’t have the full amount in the tube and has a rather awful smell as if it’s gone off so unfortunately that went in the bin. Not happy won’t order again.”

Helpful Report

(English) - Posted 3 weeks ago

Hi Pamela, Thank you for taking the time to share your feedback. We’re really sorry to hear about your experience with the day cream, that’s certainly not the quality we aim to deliver. The product shouldn’t have an unpleasant smell or arrive underfilled, so it sounds like something may have gone wrong with that batch. We’d like to put this right and investigate further. Please reach out to our customer care team with your order details at help@facetheory.com so we can arrange a replacement or refund. Your experience matters to us, and we appreciate the opportunity to make this right. Thanks Facetheory Team

Posted 3 weeks ago

“Ich finde die Produkte sehr gut. Ich habe recht empfindliche Haut und die parfümfreien Produkte vertrage ich und meine Haut ist auch weniger rot. Versand war auch schnell, die Produkte schön verpackt.”

Helpful Report

(English) - Posted 3 weeks ago

Hallo Vielen Dank für Ihr tolles Feedback! Wir freuen uns sehr, dass Sie unsere parfümfreien Produkte so gut vertragen und dass sich Ihre Haut verbessert hat. Es ist schön zu hören, dass auch der Versand und die Verpackung Ihren Erwartungen entsprochen haben. Liebe Grüße, Facetheory Team

Posted 3 weeks ago

“Ordered several times and always quick delivery. Products are fantastic and well priced”

Helpful Report

(English) - Posted 3 weeks ago

Hi Priya, Thank you so much for your continued support and kind words! We're happy to hear you’ve been happy with our quick delivery and products. It means a lot to know you trust us time and again. We can’t wait to for your next order. Thanks Facetheory Team

Posted 3 weeks ago

“I have been purchasing facetheory products for a good few years now and find them lovely. My only critism is the new packaging - I am decanting my creams into the old glass jars I have from before. Perhaps you would consider re-introducing the jars, even if just as a re-fillable/re-usable item. The new packaging feels more wasteful and the colour scheme is bland and unhelpful.”

Helpful Report

(English) - Posted 3 weeks ago

Hi, Thank you so much for being a long-time Facetheory customer and for sharing your honest thoughts with us. We're really glad to hear that you’ve enjoyed our products over the years. We truly appreciate your feedback on the new packaging. We understand that many of our customers value the look and reusability of our original glass jars. Your comments have been shared with our product and sustainability teams, as we’re always exploring ways to improve both the functionality and environmental impact of our packaging. Thank you again for your continued support and for taking the time to help us improve. Facetheory Team

Posted 3 weeks ago

“Facetheory products don't aggravate my oily blemish prone skin but also don't make it too dry like many products for oily skin. I particularly like the Blemicalm Azelaic Acid serum and the Glow C Vitamin Cream cleanser.”

Helpful Report

(English) - Posted 3 weeks ago

Hi, We’re so happy to hear our products are working well with your skin! It’s great that you’ve found a balance that keeps your skin calm without feeling dry. The Blemicalm Azelaic Acid Serum and Glow C Cleanser are both customer favourites for a reason, thank you for sharing your experience! Thanks Facetheory Team

Posted 3 weeks ago

“Super products that work well”

Helpful Report

(English) - Posted 3 weeks ago

Hi Rachel, Thank you so much for your kind words! We’re thrilled to hear you’re enjoying the products and finding they work well for you. Your support means a lot to us! Thanks Facetheory Team

Posted 3 weeks ago

“The products work well, i still have to adapt to fragrance of the creams.”

Helpful Report

(English) - Posted 3 weeks ago

Hi Lucia, We're so glad to hear you love our Peptide Firming Eye Cream. We apologise for the inconvenience caused by the amount of product that leaked when you first opened it. We really appreciate you letting us know, as this helps us improve our packaging. If you'd like, our customer support team can assist you with a replacement or look into your case further, just email us at help@facetheory.com. Thank you for your trust! Facetheory Team

Posted 3 weeks ago

“nice and well-functioning products, do a good job and leave the skin soft and moisturized.”

Helpful Report

(English) - Posted 3 weeks ago

Hi Veronica, Thank you so much for your lovely feedback! We’re delighted to hear you’re enjoying the products and that they’re leaving your skin soft and moisturized. Your support means a lot to us. Thanks Facetheory Team

Posted 3 weeks ago

“Please never stop making your products! They are the best and they changed my skin and my appearance! You are the best!”

Helpful Report

(English) - Posted 3 weeks ago

“Love the quality of the products, skin feels great after using them.”

Helpful Report

(English) - Posted 4 weeks ago

“No me ha llegado el pedido”

Helpful Report

(English) - Posted 4 weeks ago

“Excellent products at good price. Delivery is always quick. I have being using Facetheory products for years and I am never disappointed, better results than some high market brands.”

Helpful Report

(English) - Posted 4 weeks ago

“Je connais Facetheory depuis quelques années. Je n’ai jamais été déçue des produits, sur ma peau sensible. Récemment j’ai fait plusieurs commandes et j’ai eu un souci avec des produits : reçus détériorés, le SVA a toujours été extrêmement réactif et bienveillant. C’est une experience peau et humaine très bonne pour moi :) Je recommande donc sans hésiter.”

Helpful Report

(English) - Posted 4 weeks ago

Bonjour Audrey, Merci infiniment pour votre fidélité et votre confiance au fil des années. Nous sommes ravis que nos produits conviennent à votre peau sensible et que notre équipe ait pu vous accompagner avec bienveillance. Votre expérience compte énormément pour nous. À très bientôt pour poursuivre cette belle aventure soin et bien-être. Facetheory Team

Posted 3 weeks ago

“The glow products are still great together- I got the vit c serum and moisturiser .I had used this combo before and loved it but ….the moisturiser needs a stand up pump -a lot of the tube had to be squeezed to release alot of clear liquid before getting to the actual solid cream so the tube has already been squeezed 1:4 after two uses Still love the product but not the packaging tube that lies down .”

Helpful Report

(English) - Posted 4 weeks ago

Hi, Thank you so much for sharing your experience and for continuing to use our glow range, we’re so glad to hear you’re loving the results from the Vitamin C Serum and Moisturiser combo! We really appreciate your honest feedback about the packaging, too. It helps us improve. Our team is already reviewing packaging updates for future batches. Thanks again for being part of our community and for helping us make the range even better. Thanks Facetheory Team

Posted 3 weeks ago

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Facetheory is rated 4.7 based on 37,992 reviews