facetheory Reviews

Name: facetheory
Address: 145-147 St John Street, London
Rating: 4.71

4.7 Rating 36,357 Reviews

95 %

of reviewers recommend facetheory

4.7

Based on 36,357 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

07961785402

Email:

help@facetheory.com

Location:

145-147 St John Street
London
EC1V 4PW

Write Your review

Tell us how facetheory made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

facetheory 5 star review on 29th April 2024

Victoria Navarro

facetheory 5 star review on 24th April 2024

Mrs S McNab

facetheory 5 star review on 18th April 2024

Esther Farat

facetheory 5 star review on 5th April 2024

Rachel Youds

facetheory 5 star review on 28th March 2024

Danijela Culi

1904

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is amazing cream I have been using it for 2 weeks and i can see a difference in skin texture and brightness. I have developed rosacea and tried lots of things to help but they were to harsh but I would definitely recommend this”

Helpful Report

Posted 4 days ago

“I love the serum that has the revisterol in it. It's amazing. My skin feels bouncer, is not as dry and importantly I don't become papery dry over the course of the day. I am so grateful to this company for producing amazing, affordable skin care products. I can't recommend them highly enough. I have spent so much money over the years, and to date theirs are the best products of used.”

Helpful Report

Posted 4 days ago

“A new brand to me and very pleased I found them. The eye cream pro is wonderful, quickly absorbed and does the job, my eye area is definitely looking brighter. I am very fussy about hand cream, I don’t want my hands left sticky or overly perfumed. This hand cream is an absolute joy. I think it is my new favourite.”

Helpful Report

Posted 4 days ago

“Really enjoying the cleaners and moisturisers I bought recently . Skin feels lovely . Absolutely pure ingredients too .”

Helpful Report

Posted 5 days ago

“I was recommended to Face Theory by a friend and I've been using the hot cloth cleanser and the vit C moisturiser for over a year now. The products are lovely quality and very reasonably priced and I would highly recommend them.”

Helpful Report

Posted 5 days ago

“Straightforward effecrive products and an easy to use subscription service :)”

Helpful Report

Posted 5 days ago

“Love the products, haven’t been disappointed yet”

Helpful Report

Posted 5 days ago

“Maravillosos productos. Seguro repetiré!”

Helpful Report

Posted 5 days ago

“I'm very happy with the lovely products I purchase from facetheory. The process from selecting the skin products to receiving is my order is simple and effecient.”

Helpful Report

Posted 5 days ago

“Love the products, packaging and prices.”

Helpful Report

Posted 5 days ago

“Facetheory has really nice products, very effective and is a bonus to be a vegan and cruelty free brand. Really nice packaging, most of them without plastic, only glass and metal, so is sustainable as well. Other thing very important is the explanation of each product, it's composition and beneficts, super helpful! I totally recommend!”

Helpful Report

Posted 5 days ago

“Je suis plutôt contente des produits et des services facetheory.”

Helpful Report

Posted 5 days ago

“Did not get information in box as stated. Started using from 10th April no changes yet. So will sure reply around the time estimated changes are expected as mentioned on Facebook advertising.”

Helpful Report

Posted 6 days ago

Hi, Thank you for your feedback. We recommend using the product for at least 4 weeks continuously to see any first changes. The usage instructions for the Exaglow Serum are on written on both the box and label. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory

Posted 5 days ago

“J’étais déçue car j’ai pas reçue ma commande et que j’ai du arrêter mes traitements pour un moment et la deuxième fois je n’ai pas reçue ma commande en totalité!! Mais après sa j’ai eux un remboursement pour le produit manquant donc je met 2 étoiles”

Helpful Report

Posted 6 days ago

Bonjour Offrir une expérience fluide à nos clients est toujours une priorité, et nous sommes désolés de n’avoir pas réussi. Nous pouvons voir ici qu'un membre de notre équipe vous a aidé à résoudre ce problème. N'hésitez pas à contacter notre équipe du service client si nous pouvons faire autre chose pour vous. Merci

Posted 6 days ago

“Sehr gute Produkte, im Preis leider etwas teurer geworden in letzter Zeit, aber mit Rabattaktionen leistbar.”

Helpful Report

Posted 6 days ago

“It has helped me fading my discolouration”

Helpful Report

Posted 6 days ago

“Guter Service und gute Produkte”

Helpful Report

Posted 1 week ago

“Fabulous product and I can see the difference in my skin already”

Helpful Report

Posted 1 week ago

“I have been using Facetheory for more than a year. The products are great and the customer service is the best experience I have had when dealing with returning products or asking questions (they are super responsive and kind)! I also love the 365-day warranty, it makes me feel safe if I want to try new products. Overall, very happy with the Facetheory!”

Helpful Report

Posted 1 week ago

“I have used 2 bottles of facetheory Regencalm Serum Pro. And liked it very much. My skin feels smoother and I think more refined and clearer textured, and helps with redness and wrinkles after the first time I used it. I bought just Regenecalm Serum, (not Pro) and am using that now. It has 2%, instead of 3% Retinol. There is some differnece I notice, I think I like the Pro better. But got a sale price on the the latter. Both types are very nice and helpful on my skin. I like the that they are mild and my skin doesn't have any bad reactions. I tend to use it all over my face and neck, not just spots.”

Helpful Report

Posted 1 week ago

facetheory is rated 4.7 based on 36,357 reviews