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facetheory Reviews

4.7 Rating 37,483 Reviews
95 %
of reviewers recommend facetheory
Company Reviews Product Reviews
90,050
 Metrics Info
4.7
Based on 37,483 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read facetheory Reviews
Visit Website

Phone:

07961785402

Email:

help@facetheory.com

Location:

20-22 Wenlock Road,
London
London Borough of Hackney
N1 7GU

Write Your review

facetheory 5 star review on 4th January 2025
Lorna Welsh
facetheory 5 star review on 7th October 2024
Rachel Youds
facetheory 5 star review on 20th September 2024
Constantine Ngankam Nanhtcheu
facetheory 4 star review on 19th August 2024
Ibironke Inyang
facetheory 5 star review on 18th July 2024
Linda Tolli
facetheory 5 star review on 19th June 2024
Louise Singleton
facetheory 5 star review on 14th June 2024
Jodie Neary
1913
Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Buyer
“My favorite new product line.finally found my favorite skin care I have some eczema happens on sides of nose when seasons change anything touches it burns like fire makes worse.Your stuff makes it better. won’t switch now I’ve worked for Lancome and Chanel’s good product but they’re full of chemicals Thank you for making a cruelty, free products not full of chemicals. You guys are the best. Thanks.”
Helpful Report
(English) - Posted 1 week ago
Francisco Giron
Verified Buyer
“I love the packaging and the fact it comes sealed and is more environmentally friendly. I live in NYC where it is currently 40 degrees so the cream wasn't rich enough as I have dry skin but otherwise very nice and to be honest I have only used it twice. I think it will be perfect as it gets warmer.”
Helpful Report
(English) - Posted 1 week ago
Sanderson
Verified Buyer
“I love finding facetheory. It hands down is the best thing I ever found, I was using a more expensive brand (medik8) and when it came to stocking back up I thought I would try this. My skin is glowing, my hormonal acne and brake outs are non existent. THANK YOU FACETHEORY.”
Helpful Report
(English) - Posted 1 week ago
Eileen Pye
Verified Buyer
“I really like the product. It doesn't feel greasy but has some spf protection.”
Helpful Report
(English) - Posted 1 week ago
Charlotte DELBARRE
Verified Buyer
“Très décue du produit, trop collant, texture que je n'apprécie pas même en utilisant peu de produit. Inutilisable pour ma part. Dommage vu le le prix. Je ne commanderai pas à nouveau. Sinon produit livré très rapidement. Rien à dire à ce niveau”
Helpful Report
(English) - Posted 1 week ago
Takunda Valentine
Verified Buyer
“Worked after a week and don't even need to use anything else. Best on the market”
Helpful Report
(English) - Posted 2 weeks ago
Jane Page
Verified Buyer
“I'd been using serum and moisturiser and added face oil when buying from Facetheory. My skin is finally not dry. I don't know if it's the oil or a combination of all three. For years I had oily skin with acne and the menopause has given me dry skin. So I'm happy with the results.”
Helpful Report
(English) - Posted 2 weeks ago
Sophie Commarmond
Verified Buyer
“Les seuls produits qui fonctionne à merveille ! C'est la 1 ère fois que je vois une réel action sur ma peau ...j'achète pas du rêve , les produits ont vraiment la composition vendue vu l'amélioration de ma peau ! Et j'en ai essayé des marques ,même de très grandes marques avec aucun résultat ! Merci et continuez !”
Helpful Report
(English) - Posted 2 weeks ago
Anonym
Verified Buyer
“Als sehr hautverträgliche Naturkosmetikprodukte liebe ich es, jeden Morgen und Abend mein Gesicht zu reinigen, mit Toner auszugleichen und zu pflegen. Mein Teint ist strahlend geworden.”
Helpful Report
(English) - Posted 2 weeks ago
Teodora Dumitrescu
Verified Buyer
“Good products, fast delivery, no problem”
Helpful Report
(English) - Posted 2 weeks ago
Angela Trantham
Verified Buyer
“Siendo una mujer de 60+ años ha sido un poco atrevido comprar Facetheory, aun bastante desconocido en España. Me convenció el “no fuss” de sus formulas, ética, etc. Cosas que no me gustan: los tapones de rosca, (blancas y finas) que no enroscan bien una vez abierto. También tuve problemas con el tubo de crema de ojos. Al abrirlo salió con presión bastante cantidad. De hecho estrene la marca usando la crema de ojos durante 2 dias para toda la cara y cuello. En resumen, me gusta la calidad de la cremas, aunque es pronto para juzgar.”
Helpful Report
(English) - Posted 2 weeks ago
Hola Angela, ¡Gracias por compartir tu detallada reseña de los productos Facetheory! Valoramos mucho los comentarios de nuestros clientes, especialmente cuando destacan áreas de mejora junto con experiencias positivas. Aquí tienes una respuesta a tus puntos: Nos complace que hayas elegido Facetheory y agradecemos tu reconocimiento por nuestras fórmulas éticas y sencillas. Nos alegra saber que disfrutas de la calidad de nuestras cremas, aunque aún es pronto para evaluar todos sus beneficios. En cuanto al embalaje, entendemos lo frustrante que pueden ser problemas como los tapones de rosca y la dosificación del producto. Tus comentarios sobre el tubo de crema para ojos son especialmente valiosos, ya que siempre buscamos maneras de mejorar la funcionalidad y la experiencia del usuario. Facetheory está comprometido con prácticas sostenibles, lo que incluye la transición a materiales reciclables como tubos de aluminio, pero reconocemos que esta transición puede presentar algunos desafíos. Compartiremos tus comentarios con nuestro equipo para asegurarnos de perfeccionar estos aspectos. Gracias de nuevo por tu atenta reseña. Esperamos que siga disfrutando de nuestra gama de productos. Si tiene algún problema, no dude en contactar con nuestro equipo de atención al cliente. ¡Su satisfacción es nuestra prioridad! Facetheory Team
Posted 2 weeks ago
Shumzan Goodwin
Verified Buyer
“I’m very pleased with my product although I much preferred the previous jar that was used as there isn’t the same amount as in the jar.”
Helpful Report
(English) - Posted 2 weeks ago
Carolien Njoto
Verified Buyer
“Amazing product and fast shipping. So far have tried the oil free gel cream and glow C moisturizer and my sensitive acne probe skin just loves both of them. Goes beautifully and absorbs well. The oil free gel cream is actually very hydrating to my surprise and kept my skin supple the whole day without drying. Can’t be happier with the experience so far!”
Helpful Report
(English) - Posted 2 weeks ago
Barros Brüling
Verified Buyer
“Meine bestellte Ware von dem 15.03.2025 habe ich bis jetzt nicht erhalten. Wie möchte die Erstattung innerhalb von 3 Werktage überwiesen bekommen.”
Helpful Report
(English) - Posted 2 weeks ago
Hallo Barros, Vielen Dank für Ihre Bewertung. Wir möchten Sie darauf hinweisen, dass der Bewertungsbereich nicht der richtige Weg ist, um unseren Kundenservice zu kontaktieren. Sollten Sie Hilfe benötigen, schreiben Sie uns bitte eine E-Mail an help@facetheory.com. Wir werden uns schnellstmöglich um Ihr Anliegen kümmern. Der Sendungsverfolgung können wir entnehmen, dass Ihr Paket seit dem 25.03. in einem Paketshop zur Abholung bereitliegt. Sollten Sie es nicht abholen wollen, antworten Sie bitte auf die E-Mail unseres Kundenservice, damit wir Ihnen weiterhelfen können. MfG Facetheory Team
Posted 2 weeks ago
Anonymous
Verified Buyer
“Great face loose powder with fast delivery.”
Helpful Report
(English) - Posted 2 weeks ago
Sevda Diker
Verified Buyer
“Diese Rosacea-Creme ist wirklich großartig und ich kann sie nur empfehlen! Sie zieht sehr schnell ein und verbessert die Entzündungen der Rosacea deutlich – fast nicht mehr sichtbar. Das isdie beste Creme, ich übertreibe nicht die Creme ist ein Wunder!”
Helpful Report
(English) - Posted 2 weeks ago
Adriana Robinson
Verified Buyer
“I will buy from facetheory forever now that I tried the products! I love them I swear by them! They helped control my acne, rosacea and dry skin. They have good ingredients safe for sensitive and acne prone skin. 11/10 i highly recommend this brand!”
Helpful Report
(English) - Posted 2 weeks ago
Siobhan Gibson-McBeth
Verified Buyer
“Fantastic range of products, what drew me was that you could get unscented. Little bit disappointed that they’ve rebranded and changed packaging and product range, as I lost some of my favourite items. But still a company I come back to time and time again.”
Helpful Report
(English) - Posted 2 weeks ago
Anoniem
Verified Buyer
“Alle producten voelen fijn aan. Geen trekkend gevoel meer na wassen gezicht en een betere en minder rode huid na 2 weken gebruik. Benieuwd naar het resultaat na het langer gebruiken van de producten.”
Helpful Report
(English) - Posted 2 weeks ago
Adelia Moraleja Perez
Verified Buyer
“Really good products and customer service.”
Helpful Report
(English) - Posted 3 weeks ago
facetheory is rated 4.7 based on 37,483 reviews
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