Login

Start Free Trial Are you a business? Click Here

Facetheory Reviews

4.7 Rating 38,191 Reviews

94 %

of reviewers recommend Facetheory

Company Reviews

Product Reviews

4.7

Based on 38,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

Write Your review

Tell us how Facetheory made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

media upload photo icon

media upload video icon

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Facetheory 5 star review on 25th February 2026

Facetheory 5 star review on 4th January 2025

Facetheory 5 star review on 7th October 2024

Facetheory 5 star review on 20th September 2024

Facetheory 4 star review on 19th August 2024

Facetheory 5 star review on 18th July 2024

Facetheory 5 star review on 19th June 2024

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Products work. Really work. Postage fast and prices unbeatable”

Helpful Report

(English) - Posted 3 weeks ago

Hi Pavla, Thanks for sharing your experience. We’re really glad to hear the products work, and that postage was fast and the prices feel unbeatable. If there’s anything else you’d like to tell us, we’re listening. Thanks, Facetheory Team

Posted 2 weeks ago

“My arrived really quickly and was packed very well using recycled cardboard which is great. Although I do miss the glass jars as you get all the product out.”

Helpful Report

(English) - Posted 3 weeks ago

Hi Humerra, Thanks for sharing your experience. We’re glad to hear the delivery was quick and the packaging used recycled cardboard. Noted about missing the glass jars—we appreciate the feedback. If there’s anything else you’d like to tell us, we’re listening. Thanks, Facetheory Team

Posted 2 weeks ago

“Absolutely love these products, getting so many comments and compliments on how good my skin is looking! Fantastic hyaluronic face wash that really removes make-up. Lovely daily vit c moisturiser that is so good I've stopped using foundation. Addicted!”

Helpful Report

(English) - Posted 3 weeks ago

Hi Fiona, Thanks for sharing your experience. We’re really glad to hear you’re loving the hyaluronic face wash and the daily vitamin C moisturiser, and that you’re getting such great results. If there’s anything else you’d like to tell us, we’re listening. Thanks Team Facetheory

Posted 3 weeks ago

“The products have been consistently doing the job and i am glad.”

Helpful Report

(English) - Posted 3 weeks ago

Hi there, Thanks for sharing your experience. We’re glad to hear the products have been consistently doing the job and that you’re glad with them. Thanks Facetheory Team

Posted 3 weeks ago

“I have loved all the facetheory products I have purchased. They are all excellent 😁”

Helpful Report

(English) - Posted 3 weeks ago

Hi Julie, Thanks for sharing your experience. We're really glad to hear you love all the Facetheory products you've purchased. Thanks Facetheory Team

Posted 3 weeks ago

“My Facetheory skincare items arrived quickly and I am extremely satisfied, as always, with my chosen products. The vitamin C cleansing cream, the 3% retinol night serum and the night moisturiser are all fabulous and suit my skin well. It is always reassuring to know that Facetheory is such an ethical brand too.”

Helpful Report

(English) - Posted 3 weeks ago

Hi Elaine, Thanks for sharing your experience. We’re glad to hear the items arrived quickly and that you’re consistently happy with your chosen products, and it’s great to know you value our ethical stance. Thanks Facetheory Team

Posted 3 weeks ago

“I really love the products but I can't stand the new packaging. It falls over no matter what, it's not easy to tell what is what at a glance, and the tubes are really awkward to use basically half way in. Would love it it went back to the old ones as they ticked all the boxes. Otherwise product and ordering/delivery process was all good.”

Helpful Report

(English) - Posted 3 weeks ago

Hi Claire, Thanks for sharing your thoughts. We’re glad you love the products, but sorry the new packaging isn’t working for you. We’ve noted the issues you described (stability, at-a-glance labeling, and tube usability) and will pass your feedback along. If there’s anything else you’d like to tell us, we’re listening. Thanks, Facetheory Team

Posted 3 weeks ago

“I like the brand, although I think it’s expensive so wait until there are offers on the products I use. I particularly like the polypep collagen boosting serum and think it has made an improvement on my neck.”

Helpful Report

(English) - Posted 3 weeks ago

Hi Sam, Thanks for sharing your thoughts. It’s great to hear the polypep collagen boosting serum has helped with your neck, and we appreciate your note about price. If there’s anything else you’d like to tell us, we’re listening. Thanks Facetheory Team

Posted 3 weeks ago

“Love your stuff . And not over priced”

Helpful Report

(English) - Posted 3 weeks ago

Hi Nicola, Thank you for your kind words. We’re really glad you love our products and find them good value. Thanks Team Facetheory

Posted 3 weeks ago

“I keep coming back to these products. I've got oily skin, open pores and get occasional spots. Something about the clarifying cleanser, the pore bright serum and oil free moisturiser just seem to work beautifully together for my skin. If I've had an issue, the company are responsive. I did struggle with some of the new packaging, but feedback was taken in board and everything feels easy to use again. A great range of products and a company I trust.”

Helpful Report

(English) - Posted 3 weeks ago

Hi Judy, Thank you so much for your continued support and for sharing such detailed feedback. We're delighted to hear that our Clarifying Cleanser, Pore Bright Serum, and Oil Free Moisturiser have become a routine that works so well for your skin. It also means a great deal to know you trust both our products and our team. We truly appreciate you sharing your feedback on our packaging as well, and we're glad the improvements have made your experience even better. Thank you for being such a valued customer! Thanks, Team Facetheory

Posted 3 weeks ago

“I am in my third week of using Facetheory and very impressed with the improvement of my redness.”

Helpful Report

(English) - Posted 3 weeks ago

Hi Christine, Thank you for sharing your experience. We’re glad to hear that, after three weeks, you’re seeing an improvement in your redness. If there’s anything else you’d like to tell us, we’re listening. Thanks, Team Facetheory

Posted 3 weeks ago

“I've been treating my melasma for 2 years now, but I don't know yet, I haven't seen any results yet.”

Helpful Report

(English) - Posted 4 weeks ago

Hi Aizada, Thanks for sharing your experience. I’m sorry to hear you haven’t seen results with melasma after two years. If you’d like to share a bit more about your routine or any specifics, we’re listening. Thanks, Team Facetheory

Posted 3 weeks ago

“Excellent product, fast delivery”

Helpful Report

(English) - Posted 4 weeks ago

Hi there, Thanks for sharing your feedback. We’re glad you’re happy with the product and that the delivery was fast. If there’s anything else you’d like to tell us, we’re listening. Thanks, Team Facetheory

Posted 4 weeks ago

“I love the plastic free products. The aha bha toner is great. I really like the glycolic acid body cream, and I love that it doesn’t have shea butter or coconut oil (it’s so hard to find products that are plastic free without these). However, I do wish there was a fragrance free option.”

Helpful Report

(English) - Posted 4 weeks ago

Hi Katherine, Thanks for sharing your feedback. It’s great to hear you’re loving the plastic-free approach and the AHA/BHA toner, as well as the glycolic acid body cream. I’ve noted your wish for a fragrance-free option and will pass your comment to the team. If there’s anything else you’d like to tell us, we’re listening. Thanks, Team Facetheory

Posted 4 weeks ago

“Cela fait des années que j’utilise vos produits, sur le site anglais comme sur le site français. J’en suis globalement satisfaite en particulier de ceux de ma dernière commande. Je dois avouer que j’utilise toujours les moments promotionnels car je n’ai pas un budget illimité.”

Helpful Report

(English) - Posted 4 weeks ago

Bonjour Marie, Merci pour votre retour et ravi d’apprendre que, globalement, vous êtes satisfaite et que vos dernières commandes vous conviennent. Nous prenons note de votre remarque concernant l’utilisation des périodes promotionnelles et votre budget. Si vous souhaitez partager d’autres remarques, nous sommes à l’écoute. Merci, Team Facetheory

Posted 4 weeks ago

“I think the smell needs to improve , and packaging made it feel cheap which didn’t feel so good when it costs so much , product works well”

Helpful Report

(English) - Posted 1 month ago

Hi Michael, Thanks for sharing your feedback. We’ve noted your comments about the smell and the packaging feeling cheap despite the price, and we’re glad the product itself works well. I’ll pass your feedback to the relevant team for review. If there’s anything else you’d like to tell us, we’re listening. Thanks Team Facetheory

Posted 1 month ago

“I really like the products but I don’t like the metal tubes would like the glass jars back. You waste so much product. I am loyal to the products but I don’t get why the packaging was changed.”

Helpful Report

(English) - Posted 1 month ago

Hi Melissa, Thanks for sharing your feedback. We appreciate you sticking with our products and taking the time to tell us about the packaging change. I’ll pass your comments about the metal tubes and glass jars to the relevant team for review. If there’s anything else you’d like to add, we’re listening. Thanks Facetheory Team

Posted 1 month ago

“I’ve been using face theory for years now, everyone comments on how young I look, thanks impart I’m sure to their serums.”

Helpful Report

(English) - Posted 1 month ago

Hi Lisa, Thanks for sharing your kind words. It’s wonderful to hear you’ve been with us for years and that people notice the effect of our serums. If there’s anything else you’d like to tell us, we’re listening. Thanks Facetheory Team

Posted 1 month ago

“ich bin bin den Prdukten sehr zufrieden!”

Helpful Report

(English) - Posted 1 month ago

Hallo Leyla, vielen Dank für Dein Feedback! Es freut uns sehr zu hören, dass Du mit unseren Produkten zufrieden bist. Wenn Du Fragen hast oder Hilfestellung brauchst, stehen wir Dir gern zur Verfügung. Thanks Team Facetheory

Posted 1 month ago

“Cleared up any breakouts I've been having and made my skin even clearer.”

Helpful Report

(English) - Posted 1 month ago

Hi Nicholas, Thanks for sharing your experience! We’re glad to hear your breakouts have cleared up and your skin feels clearer. We really appreciate you taking the time to share your experience. Thanks Facetheory Team

Posted 1 month ago

«
1
2
3
4
5
»

Facetheory is rated 4.7 based on 38,191 reviews