Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 37,922 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 37,922 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 4th January 2025

1913

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unico appunto è tutte le descrizioni solo in inglese .Prodotti ottimi”

Helpful Report

(English) - Posted 1 week ago

“Très bons produits, envoi rapide et soigné”

Helpful Report

(English) - Posted 1 week ago

“I tried the cream for dry skin, but it didn’t moisturize my skin enough”

Helpful Report

(English) - Posted 1 week ago

“Ein Naturprodukt von sehr guter Qualität und eine tägliche Wonne für die Haut.”

Helpful Report

(English) - Posted 1 week ago

“I regularly purchase some of their products. Always happy with my online shopping.”

Helpful Report

(English) - Posted 1 week ago

“Love the products - especially the SPF moisturiser. Not keen though on the packaging in tubes- the glass jars were much better.”

Helpful Report

(English) - Posted 1 week ago

“Like all Facetheory products: 10/10 .”

Helpful Report

(English) - Posted 1 week ago

“Prodotti eccezionali! È quasi l’unica marca ad avere un detergente viso al glicolico, che lascia la pelle rinnovata e visibilmente più chiara. Sono molto soddisfatta. Grazie!”

Helpful Report

(English) - Posted 1 week ago

“Love the eye cream”

Helpful Report

(English) - Posted 1 week ago

Hi Talitha, Thank you for your lovely review of our Peptide Firming Eye Cream! We're thrilled to hear you're loving it. Your feedback means the world to the Facetheory team, kind words like yours inspire us to keep formulating effective, gentle skincare. Thanks Facetheory Team

Posted 4 days ago

“Die Produkte bekommen meiner Haut sehr gut, bin älter , gute Verträglichkeit, guter Schutz gegen Kälte , sehr angenehm auf der haut , Gesicht, dezenter Duft , guter Preis!”

Helpful Report

(English) - Posted 1 week ago

Hallo, Vielen Dank für Ihre wunderbare Bewertung! Es freut uns sehr zu hören, dass unsere Produkte Ihrer reifen Haut so gut bekommen, hervorragend verträglich sind und zuverlässigen Schutz vor Kälte bieten. Wir schätzen besonders, dass sie sich angenehm auftragen, einen dezenten Duft haben und ein gutes Preis-Leistungs-Verhältnis bieten, genau das, was wir bei Facetheory anstreben. Ihre Rückmeldung motiviert unser Team; wir freuen uns auf Ihre nächsten Bestellungen! MfG Facetheory Team

Posted 4 days ago

“Produits au top et service client tes réactif! Merci”

Helpful Report

(English) - Posted 1 week ago

Bonjour Sabah, Merci beaucoup pour votre gentil avis ! Nous sommes ravis que nos produits vous plaisent et que notre service client soit à la hauteur de vos attentes. Votre soutien motive toute l'équipe Facetheory, à bientôt pour de nouvelles découvertes ! Facetheory Team

Posted 4 days ago

“I like the products . However I would prefer the jars . I have atheritis in my fingers, I find the little caps fiddly.”

Helpful Report

(English) - Posted 1 week ago

Hi Clare, Thank you so much for your feedback. We’re really glad you like our products. We completely understand that the smaller caps can be difficult to handle, especially with arthritis. We truly appreciate you sharing this with us and will pass your comments on to our product development team as accessibility and ease of use are important to us. Thanks Facetheory Team

Posted 4 days ago

“Love your products don't really like the metal tubes as cant get last bit of product out not to worry I've got mature skin age 70 but find your products are good they are not greasy skin feels lovely after cleansing then using moisturiser I've been using your products for about 10 years or more courtesy of my son as he wears by face theory too thanks .”

Helpful Report

(English) - Posted 1 week ago

Hi Paula, Thank you for your lovely review and for being a loyal FaceTheory customer for over 10 years! We're thrilled to hear our products suit your mature skin so well, leaving it feeling lovely and non-greasy after cleansing and moisturising. We completely understand your frustration with the metal tubes making it hard to get the last bit of product out, and we're sorry for the inconvenience this causes. Your feedback is invaluable, and our team is actively reviewing packaging options based on comments like yours to improve ease of use while maintaining sustainability. It's wonderful that your son shares your enthusiasm for our products too, we truly appreciate your continued support. Thanks Facetheory Team

Posted 4 days ago

“I love FT products, especially their peptides and bakuchiol. The company provides excellent service and impressively fast delivery.”

Helpful Report

(English) - Posted 1 week ago

Hi Olha, Thank you so much for your wonderful review and love for our peptides and bakuchiol products! We're thrilled to hear they deliver the firming, collagen-boosting results you enjoy, alongside our fast delivery and excellent service. Your kind words mean the world to the FaceTheory team and inspire us to keep formulating effective skincare. Thanks Facetheory Team

Posted 4 days ago

“Very happy with the prompt service and quality of products”

Helpful Report

(English) - Posted 1 week ago

Hi Alison, Thank you so much for your kind words! We're thrilled to hear you're happy with both our service and the quality of our products. Your feedback means a lot to us, and we look forward to seeing you again soon! Facetheory Team

Posted 4 days ago

“Loving the products I’ve used so far. The Retinal bundle was so good and prompted me to buy the full sized bottles. Finally, I’ve found something that works. I also love the Hydra serene night cream. Beautiful consistency and feels lovely on my skin. Will always be a Facetheory fan.”

Helpful Report

(English) - Posted 1 week ago

Hi, Thank you so much for your wonderful feedback! We're over the moon that our Retinal bundle delivered such great results and prompted you to grab the full sizes, it's the best compliment we could ask for. The HydraSerene Night Cream sounds like a perfect match for you too, with its lovely texture and hydration. We'll always cherish fans like you who help spread the word! Thanks Facetheory Team

Posted 4 days ago

“Facetheory was recommended to me by Gemini/AI when I asked for a substitution of a very expensive eye cream I received once as a sample from a beauty box. I trusted that the ingredients on the Facetheory eye cream would be great so I started a subscription. I haven't used the cream ling enough but so far I like it,although I would suggest a different packaging,just because when opening the first few times, a lot comes out of the tube.”

Helpful Report

(English) - Posted 1 week ago

Hi Ana, Thank you for your review. We're delighted that Gemini recommended our eye cream as a great alternative and that you're enjoying it so far through your subscription. We appreciate your suggestion on the packaging, as too much product dispensing on initial squeezes is frustrating. We are already looking to improve the packaging to provide a better experience with the product. Your input directly shapes our ongoing packaging reviews to better serve customers like you. Thanks Facetheory Team

Posted 4 days ago

““I absolutely love this serum — it’s one of the few products that genuinely makes a difference to my skin. It keeps my pores looking smaller and helps control my breakouts. Every time I stop using it, the spots come back, so it’s definitely become a staple in my routine. I also want to highlight Facetheory’s amazing customer service. When my original parcel didn’t arrive, they responded quickly and offered a refund or a replacement without any hassle. They sent out a new one straight away. Such a reliable brand.””

Helpful Report

(English) - Posted 2 weeks ago

Hi Tarana, Thank you for your glowing review of our Porebright Niacinamide 20% Refining Serum! We're overjoyed to hear it keeps your pores looking smaller and breakouts under control—its potent 20% niacinamide and azelaic acid are formulated to regulate oil, strengthen the barrier, and deliver those lasting results you noticed when you stopped using it. It means everything that it's become a staple in your routine, proving its efficacy for skin like yours. We also truly appreciate your shoutout to our customer service team, resolving your parcel issue with a quick replacement is exactly what we strive for every time. Thanks Facetheory Team

Posted 4 days ago

“The items I ordered came right in time and your products have been good for my skin that’s why I keep coming back. The only challenge I have with your product is the Cere Night Rejuvenating Night oil which I ordered previously. I have been unable to use for more than 5 times because it dries out my face whenever I use it. I don’t know what to do about it. Overall, I have seen a transformation on my skin since I started using your products except the CeraNight Rejuvenatinating Night Oil.”

Helpful Report

(English) - Posted 2 weeks ago

Hi Anthonia Thank you for your lovely review and for being a loyal customer. We're happy to hear our products have transformed your skin and that deliveries arrive promptly. We're sorry to learn the CeraNight Rejuvenating Night Oil has been drying out your face after just a few uses, despite its nourishing blend of rosehip, sweet almond, marula, and cranberry seed oils designed for overnight hydration. This lightweight, unfragranced oil is typically suitable for all skin types, including dry skin, and works best as the final step in your nighttime routine to seal in moisture from serums or creams. Drying can sometimes occur if applied to damp skin without a moisturizer underneath, or if environmental factors like low humidity affect absorption. Pairing it with a richer cream like HydraSerene may help. Please discontinue use if dryness persists. If you have any further questions, contact our customer service team. Thanks Facetheory Team

Posted 4 days ago

“Great products, great value!”

Helpful Report

(English) - Posted 2 weeks ago

Hi Jan, Thank you so much for your kind words! We're thrilled to hear you’re happy with our products and find them great value. Your support means a lot to us! Facetheory Team

Posted 4 days ago

Facetheory is rated 4.7 based on 37,922 reviews