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Facetheory Reviews

4.7 Rating 37,679 Reviews

95 %

of reviewers recommend Facetheory

Company Reviews

Product Reviews

4.7

Based on 37,679 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 4th January 2025

Facetheory 5 star review on 7th October 2024

Facetheory 5 star review on 20th September 2024

Facetheory 4 star review on 19th August 2024

Facetheory 5 star review on 18th July 2024

Facetheory 5 star review on 19th June 2024

Facetheory 5 star review on 14th June 2024

1913

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Within a few days my brittle toes on my feet were much better.”

Helpful Report

(English) - Posted 1 week ago

“Il siero alla vitamina C al 30% è un portento...bastano poche gocce pervaso e collo, io lo passo anche sul décolleté...sprigiona subito il calore che ti fa avere la sensazione che sta agendo!...”

Helpful Report

(English) - Posted 1 week ago

“Beautiful and creamy cleanser..my skin is glowing!!”

Helpful Report

(English) - Posted 1 week ago

“Très bons produits que j'expérimente depuis 3 mois. Texture agréable. Efficace sur les tâches du visage en pratique sportive extérieure.”

Helpful Report

(English) - Posted 1 week ago

“Always buy my moisturisers and cleansers from Face Theory after my daughters recommended them. Justcgreatvproducts that do exactly what I need without ant nasty chemicals. The scents are gorgeous and it's a pleasure to use them.”

Helpful Report

(English) - Posted 2 weeks ago

“Great products, packaged ethically at an affordable price.”

Helpful Report

(English) - Posted 2 weeks ago

“Very satisfactory thank you”

Helpful Report

(English) - Posted 2 weeks ago

“I brought the oil free gel moisturiser and it worked really well for my skin as it help get rid of some of my acne.”

Helpful Report

(English) - Posted 2 weeks ago

“Prodotti spettacolari.. l unica pecca che hanno cambiato la confezione delle creme era più comoda al vasetto adesso è in tubo”

Helpful Report

(English) - Posted 2 weeks ago

“Inconditionnelle de vos produits, j’essaie petit à petit ceux qui sont adaptés à ma peau sèche et sensible et vais de bonne surprise en bonne surprise….. Seul petit bémol: quelquefois le délai de livraison dépasse la quinzaine de jours et je trouve le temps long….”

Helpful Report

(English) - Posted 2 weeks ago

“Good products made with skin friendly ingredients”

Helpful Report

(English) - Posted 2 weeks ago

“A very good company to buy from. Ordering is simple and delivery is fast and fuss free.”

Helpful Report

(English) - Posted 2 weeks ago

“Half the price of my precious cream and more effective”

Helpful Report

(English) - Posted 2 weeks ago

“I love the SPF moisturiser I purchased. It’s taken me a long time to find one that’s light and refreshing like this one. Love it.”

Helpful Report

(English) - Posted 2 weeks ago

“Facetheory is absolutely amazing!! Always had issues with my skin until I started using Facetheory and I have never looked back.”

Helpful Report

(English) - Posted 2 weeks ago

“Love the products & I've tried a few. They seem to suit me and are a good mid point price range . Particularly like the Retinal 0.2 and the daily moisturiser Vitamin C in Bergamot. Great products. Had a problem with the eye cream I bought and it was sorted out by you online with a replacement same day. Great service . Thank you”

Helpful Report

(English) - Posted 2 weeks ago

“I like that it’s fragrance free and easy to apply. I do t care for how it makes my face a bit sticky. But as soon as I cover it up with makeup or powder, the stickiness is gone. Time will tell if this is a good moisturizer for me.”

Helpful Report

(English) - Posted 2 weeks ago

“Excellent products for the easiest routine”

Helpful Report

(English) - Posted 2 weeks ago

“I have used Facetheory products for ~ 4 years now, and generally preferred their "old" formulations. People would ask me where I'd been / what was different about me, as their products were so effective. Just bought a rpelacement vitamin C serum - its so thick and sticky in comparison to the now unavailable previous product and so I am less likely to use daily.”

Helpful Report

(English) - Posted 2 weeks ago

Hi Elizabeth, Thank you for taking the time to share your feedback and for being a loyal Facetheory customer over the past four years. We’re delighted to hear that our previous formulations had such a positive impact, and we truly value your input about our vitamin C serum. We’re sorry to learn that the new formulation isn’t meeting your expectations in terms of texture. Your experience is important to us, and we’re always striving to improve. We’ve shared your comments with our product development team for consideration in future updates. If you’d like to discuss your experience further or need help finding an alternative product with a texture closer to what you preferred, please reach out to our customer care team. We’re here to help you achieve the results you love! Thanks Facetheory Team

Posted 3 days ago

“Ordered "Retinal Supreme MultiCream 0.05%". Having used it for over 2 months now, I haven't seen any improvements whatsoever. I'm not sure about the efficacy of the product.”

Helpful Report

(English) - Posted 2 weeks ago

Hi Jessica, Thank you for sharing your experience with the Retinal Supreme MultiCream 0.05%. It’s understandable to feel uncertain about its efficacy after using it for over two months without noticeable improvement. This product is formulated with 0.05% retinaldehyde, a gentler but effective form of vitamin A, designed especially for those new to retinoids or with sensitive skin. Generally, users report it helps brighten, firm, smooth, and clear the skin, with clinical trials showing high satisfaction in these areas within about 4 weeks, but skin responses can vary widely and results often develop gradually. Since 0.05% is the mildest strength, some users may need to use it longer or eventually increase the strength (to 0.1% or 0.2%) to achieve more noticeable effects, depending on their skin’s tolerance. If you haven’t already, ensure you’re applying the product as recommended — at night on clean, dry skin, avoiding the eye area, and using SPF daily as retinoids increase sun sensitivity. Also, retinoids can sometimes cause an initial period where visible improvements are subtle or slow while the skin adjusts. Thank you again for your feedback; it helps improve understanding of how the product works for different skin types. Thanks Facetheoy Team

Posted 3 days ago

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Facetheory is rated 4.7 based on 37,679 reviews