facetheory Reviews

Name: facetheory
Address: 20-22 Wenlock Road, London, London Borough of Hackney
Rating: 4.70

4.7 Rating 37,566 Reviews

95 %

of reviewers recommend facetheory

4.7

Based on 37,566 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

07961785402

Email:

help@facetheory.com

Location:

20-22 Wenlock Road,
London
London Borough of Hackney
N1 7GU

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facetheory 5 star review on 4th January 2025

1913

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“At 63 years old the Vit C cleanser and Polypeptide are the best products ever and I’ll order forever. They’ve plumped my skin and give a beautiful glow.”

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(English) - Posted 1 week ago

“Initially I waa using this product and was pleased with the results. Until one day, tables turned, and whenever using this product, even if I place on my skin for a few seconds or minutes, it leaves my skin Red Inflamed Itchy sore and bumpy and flaky! What more can i say. It takes upto ONE MONTH following that for my skin to be treated with barrier creams and moisturisers for my skin to return to normal. And this continues to happen whenever I attempt to use the product. I brought 2 aswell. Id like a refund or compensation!!”

Helpful Report

Posted 2 weeks ago

Hi, Thank you for sharing your experience with Clarifying Cleanser C2. We're sorry to hear about the discomfort you've encountered. The symptoms you describe—redness, inflammation, itchiness, soreness, bumps, and flakiness—can be very distressing, and we understand your frustration. Clarifying Cleanser C2 contains a blend of exfoliating acids, including glycolic acid, lactic acid (AHAs), and salicylic acid (BHA), which are effective for oily and blemish-prone skin but can sometimes cause irritation, especially in sensitive skin types or if the skin barrier is compromised. These ingredients work by exfoliating the skin and promoting cell turnover, but overuse or combining them with other active products (like retinoids, vitamin C, or other exfoliants) can increase the risk of irritation. There are several factors that could contribute to your reaction: Over-exfoliation: Using multiple exfoliating products or using this cleanser too frequently can weaken the skin barrier and lead to the symptoms you described. Combination with other actives: Other products in your routine, especially those containing acids, retinoids, or benzoyl peroxide, may amplify irritation when used alongside this cleanser. Individual sensitivity: Some people are more sensitive to certain ingredients, such as glycolic acid, lactic acid, or even essential oils and preservatives, which can trigger contact dermatitis or irritation. Delayed onset: Sometimes, irritation can develop after repeated use, even if the product was initially well-tolerated. If you experience persistent irritation, it’s best to discontinue use and allow your skin to recover with gentle barrier creams and moisturisers, as you’ve done. Please reach out to our customer service team for further assistance. Thanks Facetheory Team

Posted 1 week ago

“Thankful l got redeemed with the help of TheresachinRecovery INC”

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Posted 2 weeks ago

“Ordered my regular products in time for going away but didn't receive them. I emailed FaceTheory and Jade replied back almost instantly.....gave me the option of refund or sending the order. I explained I needed the products as I have sensitive skin and only use Facetheory products. The order was processed, and shipped within a matter of hours, and I received my products on time. Thank you Jade!”

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