Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,007 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,007 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 4th January 2025

1913

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve tried many cream for my son to reduce his ichthyosis for the past 14 years but this cream did the job, cleared the skin within 4 weeks. I’m so happy I came across this on google because I’ve tried many dermatologist with no cure.”

Facetheory 5 star review on 27th March 2022

Helpful Report

Posted 3 years ago

“I’ve been trying the Blemicalm Body Skin Clearing Spray from Facetheory and really like it. It’s light, fragrance-free, and soaks in quickly without feeling sticky. My back acne and redness have definitely calmed down since I started using it. The 360-degree pump makes it easy to reach all those tricky spots, and it really does what it says.”

Helpful Report

(English) - Posted 6 hours ago

“Love all my products, helpful there’s a range for people breastfeeding, my skin feels and looks amazing.”

Helpful Report

(English) - Posted 7 hours ago

“I love using the products and the offer the company always gives out. I have been referring the products to my friends.”

Helpful Report

(English) - Posted 17 hours ago

“I love this oil free gel… I have problem mild adult acne at ages 55. Many oil free moisturisers dry my skin out but this is fantastic. The saylic acid keeps my pores clean and my skin is already looking clearer and brighter”

Helpful Report

(English) - Posted 19 hours ago

Hi Samantha Thank you so much for sharing your experience! We're thrilled to hear that the Supergel Oil-Free Moisturiser is working so well for your skin and helping to balance hydration while keeping pores clear. It’s wonderful to know your complexion is looking clearer and brighter, that’s exactly what we love to hear. We really appreciate you taking the time to leave such positive feedback. Thanks Facetheory Team

Posted 18 hours ago

“Delivers fast, good range of unscented products with minimal ingredients, naturally sourced.”

Helpful Report

(English) - Posted 1 day ago

Hi Jaspreet Thanks so much for your lovely review! We're delighted to hear you’re enjoying our range of unscented, naturally sourced formulas. We believe in keeping ingredients minimal yet effective, so it’s great to know that resonates with you. We also appreciate your comment on our fast delivery, our team will be thrilled to hear it. Thanks Facetheory Team

Posted 18 hours ago

“Facetheory is a basis of my daily face care routine for many years already.”

Helpful Report

(English) - Posted 1 day ago

Hi Kseniia Thank you so much for your lovely feedback! We're delighted to hear that Facetheory has been part of your daily routine for so many years. It means a lot to know our products have earned a lasting place in your skincare care ritual. Thanks Facetheory Team

Posted 1 day ago

“I really wanted to like the face theory vitamin C serum, especially since it was affordable compared to some other brands on the market, but unfortunately I found it to be worse than expected, after I apply it to my clean face in the morning my face feels sticky and greasy. This never happened before when I used other brands of vitamin C serum. Disappointed. So one star from me for the product and five stars for service and delivery”

Helpful Report

(English) - Posted 1 day ago

Hi Juliana Thank you for taking the time to share your feedback. We're sorry to hear that our Vitamin C Serum didn’t feel as comfortable on your skin as you’d hoped. The slightly tacky finish you noticed can sometimes happen depending on how much is applied or whether the skin is still damp after cleansing. To help reduce this, we suggest using just 2–3 drops per application and waiting a few minutes before applying your moisturiser or SPF. Applying it to completely dry skin can also help it absorb more evenly and feel lighter on the skin. We’re really glad to hear that you were happy with our service and delivery, thank you for your kind words. If you'd like, our customer care team would be happy to recommend an alternative vitamin C formula or help tailor your routine for a smoother finish. Please don’t hesitate to reach out to us at help@facetheory.com - we’d love to assist further. Thanks Facetheory Team

Posted 1 day ago

“Lip balm is amazing”

Helpful Report

(English) - Posted 2 days ago

Hi Dionne Thanks so much for your kind words! We’re thrilled to hear you’re loving the Lipabalm Nourishing Lip Treatment, it’s always great to know it’s keeping lips soft and hydrated. Thanks Facetheory Team

Posted 1 day ago

“I got the two vitamin C serums and I can honestly say the difference in my skin tone ,plumpness and glow is unreal. And trust me ,im a tough customer!lol A must have for every lady ,particularly ladies like me going through peri menopause.”

Helpful Report

(English) - Posted 5 days ago

Hi Charlene Thank you so much for sharing your experience! We're thrilled to hear that our Vitamin C serums have made such a noticeable difference to your skin’s tone, plumpness, and glow, especially as you navigate the changes of peri‑menopause. It means a lot coming from a self‑proclaimed tough customer! We truly appreciate your support and couldn’t agree more, this duo is a must‑have in any skincare routine. Thanks Facetheory Team

Posted 17 hours ago

“Affordable products with great ingredients for every skin type!”

Helpful Report

(English) - Posted 6 days ago

Hi Thank you so much for your lovely feedback! We’re thrilled to hear you’re enjoying our products and that the ingredients are working well for your skin. We believe everyone deserves effective skincare that doesn’t break the bank, so it’s great to know that our approach resonates with you. Thanks Facetheory Team

Posted 17 hours ago

“Llevo un tiempo, algo más de 1 año, usando el contorno y el serum con retinal y a mí me funciona, he conseguido reducir algunas arrugas que tenía en el entrecejo y bajo los ojos. Ahora espero el milagro de que atenúe mis ojeras.”

Helpful Report

(English) - Posted 6 days ago

Ola Begoña ¡Muchas gracias por compartir tu experiencia! Nos alegra mucho saber que el contorno y el sérum con retinal te han ayudado a reducir las arrugas del entrecejo y del contorno de ojos. Las ojeras pueden deberse a muchos factores, pero con constancia y buena hidratación puedes notar mejoras con el tiempo. ¡Gracias por confiar en nosotros y por formar parte de nuestra comunidad. Facetheory Team

Posted 17 hours ago

“I really like facetheory products for my combination skin. I am currently recovering from a bout of perioral dermatitis and the barrier build milk has really helped, alongside prescription gel and a homemade ACV toner.”

Helpful Report

(English) - Posted 1 week ago

Hi Esmé Thank you so much for sharing your experience! We’re really glad to hear that the Barrier Build Milk has been a gentle and supportive part of your routine, especially while recovering from perioral dermatitis. It’s wonderful that you’ve found a combination that works well for your skin and we hope your skin continues to feel calm and balanced. Thanks Facetheory Team

Posted 17 hours ago

“I was looking for the best solutions for my skincare as I moved to Germany and I needed to change my routines. Facetheory offers great formulas and combinations. It is care from the first time.”

Helpful Report

(English) - Posted 1 week ago

Hi Julia Thank you so much for sharing your experience! We’re delighted to hear that Facetheory has helped you adjust your skincare routine after your move to Germany. It’s wonderful that you’re enjoying our formulas and finding care from the very first use. Your trust means a lot to us, and we hope our products continue to support your skincare journey for years to come. Thanks Facetheory Team

Posted 17 hours ago

“Higher quality than Paula’s Choice and much better value (IMO) I purchased 4 to give as gifts to friends, my son and my mom to help their skin barrier and all love the texture and results. Loyal customer!”

Helpful Report

(English) - Posted 1 week ago

Hi Traci Thank you so much for your kind words and continued support! We’re delighted to hear that you and your loved ones are enjoying the product and seeing great results. It means a lot that you’ve chosen to share it with friends and family, helping others strengthen their skin barrier is exactly what we love to hear. We’re so happy to have you as a loyal customer. Thanks Facetheory Team

Posted 17 hours ago

“Quality products at an affordable price, cruelty free and work really well.”

Helpful Report

(English) - Posted 1 week ago

“Nothing comes close to Face Theory. I've used their products for many years, and on occasion deviated to try something else and every time been disappointed. I recently tried the Froya skincare but soon switched back to Face Theory. My skin went very dry over winter snow I bought the hydrating range and instantly my skin feels and looks ten times better. Incredible products at fair prices. Absolutely love them.”

Helpful Report

(English) - Posted 1 week ago

“Love the brand. Not silly money and Vegan.”

Helpful Report

(English) - Posted 1 week ago

“Didnt get the results i was expecting. I really love yoyr products . But thid time i was very dissapointed.”

Helpful Report

(English) - Posted 1 week ago

“Ordering was easy and the items arrived quickly. I have only used the Hyaluronic Acid 2% Plumping Serum so far but have found it easy to apply, it agrees with my skin (which can be sensitive) and I have noticed an improvement in its moisture retention already. Thank you”

Helpful Report

(English) - Posted 1 week ago

“been using Facetheory for a couple of years now. The only comment i can make is that I hope they dont change ingredients in a negative way that brings down their quality. We will notice, FYI. Other than that, thanks!”

Helpful Report

(English) - Posted 2 weeks ago

Hi Busra Thank you so much for your loyalty and for taking the time to share your feedback! We really appreciate your trust in Facetheory over the years. Please rest assured that maintaining the quality and integrity of our formulas is always our top priority. If we make any updates, it’s only to improve performance or sustainability. We’re so glad to have you as part of our community! Thanks Facetheory Team

Posted 2 weeks ago

Facetheory is rated 4.7 based on 38,007 reviews