Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 37,679 Reviews

95 %

of reviewers recommend Facetheory

4.7

Based on 37,679 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

Write Your review

Tell us how Facetheory made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Facetheory 5 star review on 4th January 2025

1913

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve tried many cream for my son to reduce his ichthyosis for the past 14 years but this cream did the job, cleared the skin within 4 weeks. I’m so happy I came across this on google because I’ve tried many dermatologist with no cure.”

Facetheory 5 star review on 27th March 2022

Helpful Report

Posted 3 years ago

“Love the quality of the products. I truly miss the night peptide firming night cream.”

Helpful Report

(English) - Posted 5 hours ago

“I have waited so long for the Jojoba rebalancing face and body oil to be stocked and it did not disappoint! The organic jojoba oil was my favourite and this is a great alternative as the line has ended.”

Helpful Report

(English) - Posted 6 hours ago

“Love all the products and got my daughter to use FT too. We went to the shop in London where she had her facial skin analyzed. The lady was so lovely and helpful and my daughter is very happy with her new regime! Highly recommended.”

Helpful Report

Posted 21 hours ago

“Am I expected to receive it? There had problem in the shipping can you please let me know what is going on?”

Helpful Report

(English) - Posted 3 days ago

Hi Ariella, Thank you for your review. We kindly ask that you contact our customer service team at help@facetheory.com, and they will be able to help you further. Thanks Facetheory Team

Posted 3 days ago

“Absolutely wonderful high quality products. I'm so happy with results when using my chosen product/routine. Everything has a feel good factor. Website is easy to use and delivery very quick.packaging is environmentally friendly. And is not excessive.”

Helpful Report

(English) - Posted 5 days ago

“Ottimi prodotti”

Helpful Report

(English) - Posted 6 days ago

“Excelente!!!!”

Helpful Report

(English) - Posted 6 days ago

“Bought a face cream and two weeks later I get an email telling me that the company is filing for bankruptcy and I’m not getting my money back nor my product. Do not buy from this company, they are going out of business!”

Helpful Report

(English) - Posted 1 week ago

Hi Heather, Thank you for your feedback and for sharing your experience. We sincerely apologise for the inconvenience and frustration caused by the recent disruption. To clarify, on 16th July 2025, Facetheory was acquired by Esselle Limited. Esselle is excited to take the business forward and continue to offer the high-quality, sustainable skin care products which you have come to expect. Agden Consulting Ltd, the previous company behind FaceTheory, entered administration. As a result, a small number of parcels which Agden Consulting distributed were disrupted during this process and not delivered. We have reached out directly to every customer whom we know was affected. If you believe your order was disrupted and haven't received our emails, please don't hesitate to contact us directly at help@facetheory.com. We truly appreciate your patience and hope this information helps clarify the situation. If you have any further questions or need assistance, please don’t hesitate to reach out. Thanks Facetheory Team

Posted 3 days ago

“J’aurais aimé plus de transparence sur le prix final car la mention des frais de douane est très discrète.”

Helpful Report

(English) - Posted 1 week ago

Bonjour, Merci pour votre retour. Nous comprenons parfaitement votre souhait de plus de transparence concernant le prix final. Sachez que, dans la majorité des cas, nous prépayons les frais de douane pour nos clients afin d’éviter toute surprise. Cependant, il arrive parfois que ce règlement ne soit pas reconnu par les services douaniers, qui peuvent alors facturer directement le client. Nous travaillons constamment à améliorer la clarté des informations et restons à votre disposition pour toute question. Cordialement, Facetheory Team

Posted 3 days ago

“Je n'ai pas reçu mes produits. Je suis vraiment déçue, car depuis ma première commande j'appréciais énormément vos produits.”

Helpful Report

(English) - Posted 1 week ago

“I have recently returned to use Face Theory products having tried another regime. I am pleased that I did, the cleanser, toner and oil plus the SPF30 moisturiser are excellent smell beautiful and have a great price tag too. This alongside the ecofriwndly packaging makes me glad I came back.”

Helpful Report

(English) - Posted 1 week ago

“Mi piace molto ! Qualità dei prodotti e affidabilità!! Da quando ho iniziato ad usare questo marchio la mia pelle è migliorata! L'unica obiezione da fare è di non comprare scorte come ho fatto io perche i prodotto con una base acida tendono ad "andare male" molto rapidamente!”

Helpful Report

(English) - Posted 1 week ago

“Love this product. Easy to apply and soaks in really quickly.”

Helpful Report

(English) - Posted 1 week ago

“Great products , got my friends on it . My skin has cleared up a bit with the cream , also skin looks slightly brighter. Will definitely recommend, could do with some other samples to try for fine lines and dark circles . All in all very happy.”

Helpful Report

(English) - Posted 1 week ago

“I really love the Facetheory products. They’re really good quality products but not overpriced and I love that they don’t contain any of the nasty ingredients found in do many cosmetic brands. I love everything I’ve tried so far! I can’t recommend Facetheory enough!”

Helpful Report

(English) - Posted 1 week ago

“The consistency is not thick enough is more like a cream, doesn’t foam and just glides on the skin like a lotion. The exfoliating particule’s don’t exfoliate the skin, both face and especially body. Probably the worst one I have trialled. However the smell is fruity, citrusy. Whether your skin is gentle or more firm and you need something more to get the job done - this isn’t the product.”

Helpful Report

(English) - Posted 1 week ago

Hi R, Thank you for sharing your detailed feedback on our Double Glow Exfoliating Face & Body Scrub. We appreciate your experience and want to address your points thoughtfully. Our scrub is formulated as a dual-action exfoliator combining chemical exfoliation from 2% glycolic acid with physical exfoliation from natural jojoba beads. It has a creamy consistency designed to gently glide on the skin rather than foaming, providing a more refined and smooth exfoliating effect rather than an abrasive scrub. The jojoba beads are biodegradable and meant to gently polish without harsh scratching, which some users find more suitable for sensitive skin types. If you feel the exfoliating particles were not effective enough on your face or body, it may be that the texture is milder compared to more grainy scrubs and is designed to complement the chemical exfoliation rather than replace vigorous physical exfoliation. For those needing a stronger physical exfoliation, this product might indeed feel less intense. It is best used on damp skin and massaged gently, then rinsed thoroughly. We’re glad you enjoyed the fruity, citrusy scent, as that is a feature we aim to enhance the user experience with. Thank you again for your honest review; your input is valuable for us to understand different skin preferences better. If you would like, we can recommend other exfoliating products in our range that may better suit firmer or more resilient skin needing stronger exfoliation. Please let us know if we can assist you further! Facetheor Team

Posted 3 days ago

“I like it . But is a little oily for me.”

Helpful Report

(English) - Posted 1 week ago

“Love facethoery products Will you have the spf moisturiser in soon?”

Helpful Report

(English) - Posted 1 week ago

“I have been using Facetheory for a few years now and won't use anything else great product”

Helpful Report

(English) - Posted 1 week ago

“Love the products. Great service.”

Helpful Report

(English) - Posted 1 week ago

Facetheory is rated 4.7 based on 37,679 reviews