Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 37,933 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 37,933 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 4th January 2025

1913

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve tried many cream for my son to reduce his ichthyosis for the past 14 years but this cream did the job, cleared the skin within 4 weeks. I’m so happy I came across this on google because I’ve tried many dermatologist with no cure.”

Facetheory 5 star review on 27th March 2022

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Posted 3 years ago

“Les produits facetheory sont toujours de très bonne qualité et conviennent parfaitement à ma peau sensible. Le temps de la livraison est long.”

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(English) - Posted 1 day ago

“From the start, I received friendly and welcoming customer service. My items were shipped out very quickly, and so far, every product I have tried has been a joy to use and works well for my skin. I love that the products and packaging are environmentally friendly, vegan and cruelty free, a rare find! I highly recommend Facetheory!”

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(English) - Posted 2 days ago

Hi Louise, Thank you so much for your lovely review! We’re happy to hear you’ve had such a positive experience with our team and that your products are working beautifully for your skin. It’s wonderful to know our commitment to sustainability, vegan formulas, and cruelty-free practices resonates with you. Your recommendation means the world to us! Thanks Facetheory Team

Posted 1 day ago

“I genuinely love your stuff but am not seeing any difference but I definitely if it though”

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(English) - Posted 3 days ago

Hi Stacey, thank you so much for your lovely feedback, we really appreciate your support and loyalty! We’re glad to hear you’re enjoying our products. When it comes to visible results, it can take a little longer for the Glow-C range to show full effects, especially with the Retinoid 2% Body Oil, as retinoids tend to deliver the most noticeable changes after around 4–6 weeks of consistent use. In the meantime, you’re helping to strengthen your skin barrier and boost radiance beneath the surface. Keep going and we’re confident you’ll start to see that glow come through soon! If you ever want tailored tips for getting the most from your routine, our team would love to help. Thanks Facetheory Team

Posted 1 day ago

“Have only used the night cream of their range but I love it. Service is excellent as well”

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(English) - Posted 6 days ago

Hi Lesley, Thank you so much for your fantastic review! We're delighted you love the night cream, it's one of our favorites for overnight repair and nourishment. Our team works hard to ensure excellent service every time, so your feedback means the world. Have you tried any others from the range? We'd love to hear your thoughts or help with personalised suggestions. Thanks Facetheory Team

Posted 3 days ago

“Nice products that are reasonably priced and quick delivery.”

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(English) - Posted 6 days ago

Hi Jo, Thank you for your kind review highlighting our reasonably priced products and quick delivery. Facetheory prioritises affordable, science-backed skincare with efficient shipping to ensure satisfaction. The team appreciates feedback like yours, which motivates us to maintain high standards. If there's anything else we can assist with, like routine recommendations or your next order, just let us know. Thanks Facetheory Team

Posted 3 days ago

“Not suitable for extremely sensitive skin”

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(English) - Posted 1 week ago

Hi Samanta, Thank you so much for taking the time to share your experience with our HydraCleanse Rebalancing Gel Cleanser. We’re really sorry to hear it didn’t work well for your skin. Everyone’s skin can respond differently, especially when it’s extremely sensitive, and we completely understand how frustrating that can be. If your skin is extremely sensitive, you may prefer our Unscented Glow-C Cleansing Balm, it’s fragrance-free, ultra-gentle, and designed to cleanse without stripping or irritation. Thanks Facetheory Team

Posted 3 days ago

“Good product, clear communication and fast reaction on orders, sending all the way down under, thank-you!”

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(English) - Posted 1 week ago

Hi Anna-Carien, Thank you so much for your fantastic review! We're thrilled to hear you enjoyed the product, our clear communication, and fast order handling all the way to Australia ("down under"). Your kind words and loyalty mean the world to the Facetheory team, looking forward to your next order. Thanks Facetheory Team

Posted 3 days ago

“Die Produkte sind insgesamt sehr gut. Einige sind für mich besser geeignet als andere, doch Qualität und Preis-Leistung überzeugen – besonders, da ich zufällig von der Jahresendaktion profitieren konnte. Aber auch unabhängig davon wirken vor allem die Retinol- und Retinal-Produkte sehr vielversprechend, deutlich besser als einige der Gesichtscremes. Die Seren gefallen mir ebenfalls sehr gut. Wie nachhaltig die Wirkung ist, wird sich natürlich erst über die nächsten Jahre zeigen. Einziger Nachteil ist die Lieferung aus dem Vereinigten Königreich – hier braucht man etwa zwei Wochen Geduld. Auch die zu bestellende Produktmengen sind eher begrenzt, was jedoch nicht weiter stört, da ab einem bestimmten Bestellwert kostenlos geliefert wird. Ich habe inzwischen bereits dreimal bestellt und werde sicher nochmals bestellen, da ich die Produkte weiter testen möchte. Meine bisherige Hautpflegeserie ist mir auf Dauer schlicht zu teuer geworden. Ich hoffe daher, dass mich FaceTheory langfristig zumindest mit einigen Seren und Cremes begleiten wird. Meine Favoriten bis jetzt (45 Jahre) sind Retinal 0.05% / Retinol 3% und die Ectoincreme und für die Augen das Retinal - aber nur abends. Das werde ich weiterhin bestellen!”

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(English) - Posted 1 week ago

“I admit I strayed from Face Theory and I regret that. My skin loves their products and when it doesn’t they will refund no issues. I’ve recommended to all my friends and family. They can see the results on my skin. The customer service is amazing and their AI in the website is brilliant.”

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(English) - Posted 1 week ago

Hi Jane, Thank you so much for your heartfelt review and for returning to FaceTheory, your skin's glow-up speaks volumes! We're overjoyed that our products deliver the results you love, backed by our hassle-free refund policy and amazing customer service team. Your recommendations to friends and family mean the world, keep shining and thank you for being part of the FaceTheory family! Thanks Facetheory Team

Posted 3 days ago

“Très bien RAS, livraison un peu longue”

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(English) - Posted 1 week ago

Bonjour Sarah, Merci pour votre avis positif sur notre produit. Nous sommes ravis que tout soit parfait de votre côté. Nous comprenons votre remarque sur le délai de livraison un peu long et nous nous excusons pour cela, nos envois vers la France prennent généralement 5 à 7 jours ouvrables, mais des retards peuvent survenir chez les transporteurs. Nous travaillons activement à améliorer nos délais logistiques pour une expérience encore meilleure. N’hésitez pas à nous contacter pour toute question future. Facetheory Team

Posted 1 week ago

“Parfait pour ma peau à tendance grasse.”

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(English) - Posted 1 week ago

Bonjour Maumin, Merci beaucoup pour votre retour. Nous sommes ravis que le produit convienne si bien à votre peau à tendance grasse. Facetheory Team

Posted 1 week ago

“Cosmétique agréable au toucher et surtout efficace”

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