facetheory Reviews

Name: facetheory
Address: 20-22 Wenlock Road, London, London Borough of Hackney
Rating: 4.70

4.7 Rating 37,577 Reviews

95 %

of reviewers recommend facetheory

4.7

Based on 37,577 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

07961785402

Email:

help@facetheory.com

Location:

20-22 Wenlock Road,
London
London Borough of Hackney
N1 7GU

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facetheory 5 star review on 4th January 2025

1913

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve tried many cream for my son to reduce his ichthyosis for the past 14 years but this cream did the job, cleared the skin within 4 weeks. I’m so happy I came across this on google because I’ve tried many dermatologist with no cure.”

facetheory 5 star review on 27th March 2022

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Posted 3 years ago

“Sticky vitamin c prob wouldn’t buy again.”

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(English) - Posted 55 minutes ago

“I am a subscriber, needless to say I am a fan of your products :)”

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(English) - Posted 13 hours ago

“Love the products. Miss the old packaging and reward points Skin has been mostly acne free since using produces (cystic acne at 51)”

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(English) - Posted 19 hours ago

“Love the products and have really helped my skin issues. I had pustular rosacea when I started using them and this has completely cleared up with only a mild outbreak occasionaly. My only issue is with the foaming gel facewash. The formula was changed and made unfragranced. So now is not actually unfragranced but has a very unpleasant smell, which others have commented on. Would be better to have an option for both like you do on other products.”

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(English) - Posted 1 day ago

Hi Rhiannon, Thank you so much for your thoughtful feedback and for sharing your experience with our products. We're delighted to hear that they've helped clear up your pustular rosacea and improved your skin issues. We appreciate you highlighting your concern about the foaming gel facewash. We understand that the change to an unfragranced formula has affected your experience, and we're sorry to hear about the unpleasant scent. Please know that we are already looking into ways to improve this formula, and your suggestion for offering both fragranced and unfragranced options—like we do with other products—is very helpful. Your feedback is invaluable as we continue to refine our range to better meet your needs. Thank you for helping us improve! Facetheory Team

Posted 1 day ago

“Very happy with my products been using them for a long time and my skin is great I hope it continues to be”

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(English) - Posted 1 day ago

“First impressions, as I’ve only had it 3 days. But it absorbs beautifully in the skin, it doesn’t leave a film the way others do and makes its on it perfectly. I’ve had a lot of trouble with moisturizers causing my make up to pull. Finally one that doesn’t.”

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(English) - Posted 2 days ago

“Facetheory products is magical. It works very well for my skin. My skin is clearer and glowing. I will continue to purchase the products.”

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(English) - Posted 2 days ago

“Me encanta todos los productos!! Hay mucho cuidado con las formlaciones. No le pongo 5 por los precios, últimamente han subido y no hay muchas ofertas”

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(English) - Posted 2 days ago

“I’m honestly not sure what to think of this. The serum is very heavy and very oily. I have oily skin so I will not be able to use under my makeup and because I use a retinoid, I won’t be able to use at night. I had high hopes because of the small amount of ingredients but I won’t be able to use this and I’m not sure what to do with it.”

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(English) - Posted 2 days ago

Hi, Thank you for sharing your experience with our Glow-C Vitamin C 30% Serum. We appreciate your honest feedback and are sorry to hear the texture did not suit your skin type. While this serum is formulated with a high concentration of stable vitamin C and minimal ingredients to target brightness and hyperpigmentation, we understand that the rich, oil-based texture can feel heavy for those with oily skin—especially under makeup or when combined with other active treatments like retinoids. If you’re finding it too heavy, you might consider using a lower concentration vitamin C serum or a water-based, oil-free formula, which can be more comfortable for oily or acne-prone skin. Our 20% version could be a better fit if you decide to try vitamin C again in the future. If you’re unable to use the product, please reach out to our customer care team—we’d be happy to discuss options or help you find a product better suited to your skin’s needs. Thank you again for your feedback; it helps us improve and guide others in finding the right skincare solutions. Thanks Facetheory Team

Posted 1 day ago

“I’ve always had oily skin and suffered with hormonal breakouts. I’ve tried many different brands and never found a regime that works. I tried Face theory because of the good reviews and affordability. I’ve been very pleasantly surprised. I will keep using and try more products. Especially when they are on offer.”

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(English) - Posted 2 days ago

“Loving the moisturiser so far and the serum. Day moisturiser has a lovely smell and leaves my skin soft and hydrated. Night cream feels rich and smooth. I have been using this while on holiday and has definitely stopped my skin from drying out. X”

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(English) - Posted 2 days ago

“I was given my first bottle of peptide serum but my skin loves it so much I am now in my third. My skin is noticeably softer”

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(English) - Posted 3 days ago

“Je recommande vraiment je suis satisfaite de leurs produit. J’ai une peau très sensible et le produit correspond vraiment à ce que j’attendais. Je recommanderais bientôt”

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(English) - Posted 3 days ago

“I love this product - it leaves my skin feeling great. However the smell has changed since I last bought it and there’s a distinct smell of TCP(?!). Not sure I like the smell enough to buy it again”

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(English) - Posted 3 days ago

Hi Kirstie, Thank you for your feedback on the Polypep Complex Collagen-Boosting Serum. We're glad to hear that you love how it leaves your skin feeling! We appreciate you letting us know about the change in the scent and your concerns about the TCP-like smell. We take all sensory experiences seriously and will pass this on to our product team for review. Your input helps us improve, and we hope to restore your confidence in the product for future purchases. If you have any further questions or need assistance, please feel free to reach out. Thanks Facetheory Team

Posted 23 hours ago

“Great products,using them already for years and always a Super satisfied customer ❤️”

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(English) - Posted 4 days ago

“I ordered the Grapefruit moisturiser and I'm not disappointed! Smell is amazing and it leaves my skin feeling lovely, soft and hydrated. Just ordered the eye cream, looking forward to trying that too!”

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(English) - Posted 4 days ago

“Globalement les produits sont bons notamment les nettoyants Juste un bémol pour le sérum n20 très cher et pour le moment je ne vois pas de différence”

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(English) - Posted 5 days ago

“Ho avuto il piacere di scoprire i prodotti di questo brand anni fa e mi sono innamorata!!!!”

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(English) - Posted 6 days ago

“Feels lovely and works wonders for my skin type, so glad I found it 😁👍🏼 10/10”

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(English) - Posted 6 days ago

“Good product. Quick delivery”

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(English) - Posted 1 week ago

facetheory is rated 4.7 based on 37,577 reviews