Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 37,712 Reviews

95 %

of reviewers recommend Facetheory

4.7

Based on 37,712 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 4th January 2025

1913

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve tried many cream for my son to reduce his ichthyosis for the past 14 years but this cream did the job, cleared the skin within 4 weeks. I’m so happy I came across this on google because I’ve tried many dermatologist with no cure.”

Facetheory 5 star review on 27th March 2022

Helpful Report

Posted 3 years ago

“I love this moisturizer! I have oily skin with rosacea and I love that this has 1% salicylic acid, it controls my oils without terrorizing my face. I’ve repurchased multiple times and will continue to repurchase. The gel texture is moisturizing without being greasy. Absolutely love.”

Helpful Report

(English) - Posted 4 hours ago

“my favourate”

Helpful Report

(English) - Posted 5 hours ago

“Oh man I didn't know it was possible to be in love with an SPF cream. It smells fresh and citrusy, glides on, isn't greasy and actually works. I have had skin cancers on my face and have been searching for an everyday day cream that doesn't stink of chemicals and grease my face up. The only way they could improve it is if it was SPF 50!”

Helpful Report

(English) - Posted 1 day ago

“Great products. Great results.”

Helpful Report

(English) - Posted 2 days ago

Hi Brian, Thank you so much for your wonderful review! We’re thrilled to hear that you’re enjoying our products and seeing great results. Your support means a lot to us, and we look forward to continuing to provide you with the same high quality every time. Thanks Facetheory Team

Posted 1 day ago

“Bought for my missus and she loves your products.”

Helpful Report

(English) - Posted 2 days ago

Hi Alan, Thank you so much for your kind words! We’re delighted to hear your wife is enjoying our products – that means the world to us. We truly appreciate your support and look forward to bringing you both more things to love! Thanks Facetheory Team

Posted 2 days ago

“Really enjoying my skincare routine. Only gripe would be that I (and my rubbish eye sight!)miss the older packaging. My daily and night moisturisers look exactly the same as do a serum and night oil I use - liked the different colours that came with the old packaging.”

Helpful Report

(English) - Posted 3 days ago

Hi Kerry, We’re delighted to hear that you’re enjoying your skincare routine - thank you for sharing your feedback with us! We really appreciate you highlighting the packaging, too. We understand the importance of being able to quickly distinguish between products, especially when using them as part of a daily routine. Your comments about the old colour distinctions are really valuable, and we’ll be sure to pass this along to our product team. In the meantime, one tip that may help is keeping your moisturisers and serums stored in slightly different spots or labelling the bottoms of the jars/bottles, just to make them easier to grab at a glance. Thank you again for your thoughtful review. We appreciate hearing what works and where we can improve. Facetheory Team

Posted 2 days ago

“Have used the products for years and it works really well for me. However, delivery time is taking quite a bit of time. That's the only flaw. Otherwise it's all good. Also I hope some products are in an airless pump instead of the pipettes.”

Helpful Report

(English) - Posted 3 days ago

Hi, Thank you so much for your kind words and for being a loyal customer over the years - we truly appreciate your trust in our products! We’re glad to hear they continue to work well for you. We’re sorry to hear about the longer delivery times and will be looking into ways to improve the speed and efficiency of our service. Your feedback regarding the packaging is also very valuable - we’ll be sure to share your suggestion about airless pumps with our product development team. Thanks again for taking the time to share your thoughts and for helping us improve. We look forward to continuing to support your skincare journey. Facetheory Team

Posted 2 days ago

“I had an experience with Facetheory that proves their customer service is among the best. I initially tried their 0.1% Retinol, but my skin had a reaction to the strength. I was so disappointed, but when I contacted their team, they were incredibly understanding. Not only were they empathetic and helpful, but they went above and beyond by giving me the option to exchange the product for *anything* from their range. I was blown by their flexibility and commitment to making it right. I decided to try the lower 0.05% Retinol strength instead. I'm so glad I did! The 0.05% has been absolutely perfect for my skin—zero reaction, no peeling, and all the benefits. Facetheory didn't just solve a problem; they showed they genuinely care about customer happiness and building trust. This is how you earn a customer for life!”

Helpful Report

(English) - Posted 3 days ago

Hi Claire, Thank you so much for sharing your thoughtful experience with us. We’re truly sorry to hear that the 0.1% Retinol wasn’t quite the right match for your skin at first, but we’re delighted that our team could help you find a product that works perfectly for you. Your kind words about our customer service mean the world to us. We always want our customers to feel valued, cared for, and confident in their skincare journey. We’re so pleased that the 0.05% Retinol has been a great fit for your skin, and it’s wonderful to know you’re enjoying all the benefits without any discomfort. Your trust and loyalty mean everything, and we couldn’t be happier to have you as part of the Facetheory community. Thank you again for taking the time to share your journey- it will surely help others too. We look forward to supporting you on the road to even more great skin days. Facetheory Team

Posted 2 days ago

“I bought HydraCleanse and after the rebranding I have to say I am quite disappointed. I used to love this product and recommended to everyone. Now the new packaging is not practical at all and the product itself is quite different from how it used to be, plus it doesn't smell well.”

Helpful Report

(English) - Posted 3 days ago

Hi Valeria, Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that the changes after our rebranding have left you disappointed. HydraCleanse is currently formulated as an unscented product, as we wanted to make it suitable for even sensitive skin. That said, we understand that some of our customers would prefer a scented option, and we are already exploring the development of a lightly fragranced version in the future. We also appreciate your comments about the new packaging. Your feedback is valuable, and please know that our team is actively working to improve the practicality and usability of the packaging so that it better meets customer needs. Thank you again for your help in improving our services. We hope you’ll give us another chance as we continue to refine both the formula options and the presentation. Facetheory Team

Posted 2 days ago

“I like this cream as it's oil free, skin looks good, cleaner and not greasy.”

Helpful Report

(English) - Posted 3 days ago

Hi Claudia, Thank you so much for sharing your feedback! We’re delighted to hear that you’re enjoying the oil-free formula and that your skin feels and looks clean without any greasiness. Knowing it’s working well for you makes us so happy. Thanks Facetheory Team

Posted 2 days ago

“So far, really happy with my purchase”

Helpful Report

(English) - Posted 4 days ago

Hi, Thank you so much for sharing your experience! We’re delighted to hear that you’re pleased with your purchase so far. Your feedback means a great deal to us, and we look forward to you continuing to enjoy the benefits of our products. If you have any questions or need personalised skincare tips, we’re always here to help. Thanks Facetheory Team

Posted 2 days ago

“Ordered 2 times already for the same product. Everything was perfect!”

Helpful Report

(English) - Posted 5 days ago

Hi Paola, Thank you so much for your continued support! We’re thrilled to hear that everything has been perfect with your orders. It means a great deal to us to know that you’ve returned for the same product and had a positive experience each time. We look forward to serving you again in the future. Thanks Facetheory Team

Posted 2 days ago

“Really nice products, great ingredients in the products and brilliant packaging too! Skin is looking so much smoother and brighter after only 1 week. Very happy customer.”

Helpful Report

(English) - Posted 5 days ago

Hi Aimee, Thank you so much for your wonderful feedback. We’re delighted to hear that you’re enjoying the products and already noticing smoother, brighter skin after just one week. It means a lot to us that you appreciate both the ingredients and the packaging, too. We’re delighted to have you as a valued customer and look forward to continuing to be part of your skincare journey. Thanks Facetheory Team

Posted 2 days ago

“Gute Inhaltsstoffe und gute Preis/ Leistung”

Helpful Report

(English) - Posted 5 days ago

Hallo Mahtab, Vielen Dank für Ihr positives Feedback! Es freut uns sehr zu hören, dass Sie mit den Inhaltsstoffen und dem Preis-Leistungs-Verhältnis zufrieden sind. Schön, dass unser Produkt Ihre Erwartungen erfüllt – genau das ist unser Ziel. Wir freuen uns, Sie auch in Zukunft wieder bei uns begrüßen zu dürfen. MfG Facetheory Team

Posted 2 days ago

“I use both day and night creams from Facetheory. I have sensitive and dry skin so have to be careful what I use. The moisturisers from Facetheory are perfect. The cream absorbs well and lasts all day/night. Thoroughly recommend and it is also cruelty free which matters ro me.”

Helpful Report

(English) - Posted 6 days ago

Hi Roslyn, Thank you so much for sharing your experience! We’re delighted to hear that our day and night creams are working well for your sensitive skin, keeping it nourished throughout the day and night. It’s wonderful to know you’re enjoying both the texture and long-lasting hydration. We’re also really glad that our cruelty-free commitment resonates with you; it’s something we truly value. We appreciate your recommendation and are so pleased to have you as part of the Facetheory community. Thanks Facetheory Team

Posted 2 days ago

“Yo he usado el retinol y ahora he comprado el retinal , de momento contenta, pero son productos que hasta que no pase un tiempo no puedo dar ninguna crítica más.”

Helpful Report

(English) - Posted 1 week ago

Hola, ¡Muchas gracias por tu reseña y por confiar en nosotros! ✨ Nos alegra saber que ya has probado el retinol y ahora te animas con el retinal. Es cierto que este tipo de productos requieren un poco de constancia para apreciar todos sus beneficios, así que estaremos encantados de conocer tu experiencia más adelante. 🙌 Mientras tanto, si tienes cualquier consulta o necesitas recomendaciones para potenciar sus resultados, no dudes en escribirnos. Facetheory Team

Posted 2 days ago

“Great products. My skin has never looked better , started using months before my wedding. My skin looked great”

Helpful Report

(English) - Posted 1 week ago

Hi Rachel, Thank you so much for sharing your experience! We’re thrilled to hear that our products helped your skin look its best, especially in the lead-up to such a special occasion as your wedding. Congratulations, and we’re so happy to have been a part of your journey. Thanks Facetheory Team

Posted 2 days ago

“So far great products and really swift shipping. Packaging was all recyclable, so I am very happy first time customer.”

Helpful Report

(English) - Posted 1 week ago

Hi Jennifer, Thank you so much for your kind words! We’re delighted to hear that your first experience with us has been a positive one. It’s wonderful to know you’re happy with our products, quick delivery, and eco-friendly packaging - caring for our customers and the planet are both very important to us. We look forward to welcoming you back again soon! Thanks Facetheory Team

Posted 1 week ago

“Excellent product. Not greasy. Have ordered 2 more 😊”

Helpful Report

(English) - Posted 1 week ago

Hi Linda, Thank you so much for your kind feedback! We’re thrilled to hear you’re enjoying the product and glad it meets your expectations. We truly appreciate your continued support and look forward to your next order. Thanks Facetheory Team

Posted 1 week ago

“Siempre un acierto, me encantan los productos, la limpiadora con vitamina C me deja la piel fresquita y nada tirante. Es uno de mis productos favoritos.”

Helpful Report

(English) - Posted 1 week ago

¡Muchísimas gracias por tu reseña! Nos alegra saber que la limpiadora con vitamina C te encanta y que deja tu piel fresca y cómoda, sin sensación de tirantez. Que sea uno de tus productos favoritos nos motiva muchísimo a seguir creando fórmulas que cuiden de tu piel cada día. ¡Gracias por confiar en nosotros. Facetheory Team

Posted 1 week ago

Facetheory is rated 4.7 based on 37,712 reviews