facetheory Reviews

4.7 Rating 37,563 Reviews
95 %
of reviewers recommend facetheory
4.7
Based on 37,563 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read facetheory Reviews
Visit Website

Phone:

07961785402

Email:

help@facetheory.com

Location:

20-22 Wenlock Road,
London
London Borough of Hackney
N1 7GU

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facetheory 5 star review on 4th January 2025
Lorna W
facetheory 5 star review on 7th October 2024
Rachel Y
facetheory 5 star review on 20th September 2024
Constantine N
facetheory 4 star review on 19th August 2024
Ibironke I
facetheory 5 star review on 18th July 2024
Linda T
facetheory 5 star review on 19th June 2024
Louise S
facetheory 5 star review on 14th June 2024
Jodie N
1913
Anonymous
Anonymous  // 01/01/2019
I’ve tried many cream for my son to reduce his ichthyosis for the past 14 years but this cream did the job, cleared the skin within 4 weeks. I’m so happy I came across this on google because I’ve tried many dermatologist with no cure.
facetheory 5 star review on 27th March 2022
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Posted 3 years ago
Great products,using them already for years and always a Super satisfied customer ❤️
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(English) - Posted 13 hours ago
I ordered the Grapefruit moisturiser and I'm not disappointed! Smell is amazing and it leaves my skin feeling lovely, soft and hydrated. Just ordered the eye cream, looking forward to trying that too!
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(English) - Posted 22 hours ago
Globalement les produits sont bons notamment les nettoyants Juste un bémol pour le sérum n20 très cher et pour le moment je ne vois pas de différence
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(English) - Posted 1 day ago
Ho avuto il piacere di scoprire i prodotti di questo brand anni fa e mi sono innamorata!!!!
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(English) - Posted 2 days ago
Feels lovely and works wonders for my skin type, so glad I found it 😁👍🏼 10/10
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(English) - Posted 2 days ago
Good product. Quick delivery
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(English) - Posted 3 days ago
I miss the glass containers!
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(English) - Posted 3 days ago
C'est bien traduit en Français
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(English) - Posted 3 days ago
Die Bestellung war einfach und wurde schnell geliefert. Sie UV-Tagescreme mit Vitamin C ist okay, ist aber schwer am Gesicht zu verteilen, trocknet die Haut aus und hinterlässt am Anfang weiße Spuren. Nicht für tägliche Routine leider. Rétinol- Creme hat schnell zu Reizung der Haut geführt, obwohl ich bisher schon eine ziemlich lange Erfahrung mit Retinolseren hatte. So richtig überzeugt haben mich Eure Produkte doch nicht.
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(English) - Posted 4 days ago
Je suis très satisfaite des produits de facetheory ça fait 2 ans que j’utilise les produits. Mais il faut revoir la livraison c’est beaucoup trop long.
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(English) - Posted 5 days ago
Great product, my skin feels really nourished
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(English) - Posted 5 days ago
Produits au top. Les seuls qui m'ont aidé à me débarrasser de mon acné hormonale.
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(English) - Posted 1 week ago
I’ve always loved Facetheory products and their service is impeccable. For someone that has sensitive skin with rosacea, I feel very catered towards with their range and even when I’ve had issues, the service is nothing short of attentive. I would 100% recommend facetheory to anyone who is looking to start their skincare journey!
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(English) - Posted 1 week ago
Good products , easy to order and good price too
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(English) - Posted 1 week ago
Every product I buy from Facetheory works SO well. My entire skin care routine is facetheory bar one product, and after being consistent with it for about a year I get so many compliments on how glowy my skin is!
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(English) - Posted 1 week ago
Lovely moisturizer, my skin feels gorgeous in the morning, I love the subtle lavender fragrance, this is part of my highly routine now, looking forward to trying other products
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(English) - Posted 1 week ago
Easy to order and products arrived quickly. FaceTheory aligns with my own personal values of only using ethically and sustainably made products. They're never tested in animals, made in the UK (reducing miles travelled), and no plastic packaging (that I've come across) - so many positive reasons to use this brand! I have only been using FaceTheory products for a week or two, and am happy with the results so far 😊
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(English) - Posted 1 week ago
At 63 years old the Vit C cleanser and Polypeptide are the best products ever and I’ll order forever. They’ve plumped my skin and give a beautiful glow.
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(English) - Posted 1 week ago
Initially I waa using this product and was pleased with the results. Until one day, tables turned, and whenever using this product, even if I place on my skin for a few seconds or minutes, it leaves my skin Red Inflamed Itchy sore and bumpy and flaky! What more can i say. It takes upto ONE MONTH following that for my skin to be treated with barrier creams and moisturisers for my skin to return to normal. And this continues to happen whenever I attempt to use the product. I brought 2 aswell. Id like a refund or compensation!!
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Posted 1 week ago
Hi, Thank you for sharing your experience with Clarifying Cleanser C2. We're sorry to hear about the discomfort you've encountered. The symptoms you describe—redness, inflammation, itchiness, soreness, bumps, and flakiness—can be very distressing, and we understand your frustration. Clarifying Cleanser C2 contains a blend of exfoliating acids, including glycolic acid, lactic acid (AHAs), and salicylic acid (BHA), which are effective for oily and blemish-prone skin but can sometimes cause irritation, especially in sensitive skin types or if the skin barrier is compromised. These ingredients work by exfoliating the skin and promoting cell turnover, but overuse or combining them with other active products (like retinoids, vitamin C, or other exfoliants) can increase the risk of irritation. There are several factors that could contribute to your reaction: Over-exfoliation: Using multiple exfoliating products or using this cleanser too frequently can weaken the skin barrier and lead to the symptoms you described. Combination with other actives: Other products in your routine, especially those containing acids, retinoids, or benzoyl peroxide, may amplify irritation when used alongside this cleanser. Individual sensitivity: Some people are more sensitive to certain ingredients, such as glycolic acid, lactic acid, or even essential oils and preservatives, which can trigger contact dermatitis or irritation. Delayed onset: Sometimes, irritation can develop after repeated use, even if the product was initially well-tolerated. If you experience persistent irritation, it’s best to discontinue use and allow your skin to recover with gentle barrier creams and moisturisers, as you’ve done. Please reach out to our customer service team for further assistance. Thanks Facetheory Team
Posted 6 days ago
Thankful l got redeemed with the help of TheresachinRecovery INC
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Posted 2 weeks ago
facetheory is rated 4.7 based on 37,563 reviews