Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,141 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,141 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“With these products Im happy so far ,I hope by using this I could be able to reduce or decrease melasma on my face.Kind regards”

Helpful Report

(English) - Posted 1 year ago

“Non greasy, leaves skin soft”

Helpful Report

(English) - Posted 1 year ago

“Feels like eating cool citrus yoghurt on hot a day and has a similar reliving feel to taking your shin pads off after a sweaty game of football. I like it”

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(English) - Posted 1 year ago

“Le serum vitamine c ,c’est améliorer.. moins visseuse mais on peut mieux encore....”

Helpful Report

(English) - Posted 1 year ago

Bonjour Celine, Nous vous remercions de nous avoir fait part de vos commentaires. Nous accordons une grande importance à tous les commentaires de nos clients, car ils nous aident à évaluer et à améliorer continuellement nos produits et services. Si vous avez besoin d'aide ou de précisions supplémentaires, n'hésitez pas à contacter notre service client. Vous pouvez le contacter par e-mail à l'adresse help@facetheory.com. Facetheory Team

Posted 1 year ago

“Envoi rapide et service client absolument parfait. Les produits sont pour le moment très bien à utiliser.”

Helpful Report

(English) - Posted 1 year ago

“the retinal supreme multi cream 0.2% stains fabric. it stained my pillow at night (applied an hour before sleep) and clothes in the morning so there’s no good time to wear it.”

Helpful Report

(English) - Posted 1 year ago

Hi, Thank you for your feedback. The yellow hue in our Retinal Supreme MultiCream comes from retinaldehyde, a key active ingredient; the higher the strength of the retinal, the more yellow the formula. This can cause a temporary yellow tone on the face or potentially transfer to bedding, pillows, or pyjamas. Please see the FAQ section on the product page for more information. Here are some suggestions to minimize the risk of color transfer: - Allow the product to dry completely before going to bed. - Consider applying a moisturizer on top to help seal it in. Some find that using a darker-colored or patterned silk pillowcase can also offer protection against potential stains. Also, waiting 20 to 30 minutes after applying retinol before lying down on your silk pillowcase will allow the product to fully absorb into your skin and reduce the likelihood of any transfer onto the pillowcase. We hope this helps! If you have any further questions or concerns, please do not hesitate to contact us. Thanks Facetheory Team

Posted 1 year ago

“I absolutely love this product been using it for years and it’s the only product I want to use, however only negative for me is I don’t like the new packaging. Preferred it when it came in a jar, more accessible, able to use full content. I just don’t understand why they changed it if I am honest. I also use other products from this company.”

Helpful Report

(English) - Posted 1 year ago

“Products great as always. Problem with parcel (not the sellers fault) and was sorted promptly. Thank you”

Helpful Report

(English) - Posted 1 year ago

“I love all the facetheory products I use. Easy to order and quick delivery.”

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(English) - Posted 1 year ago

“Cheap, Fast delivery and even better, no breakouts after using it!”

Helpful Report

(English) - Posted 1 year ago

“I have loved all the products I have tried, especially the cleansers.”

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(English) - Posted 1 year ago

“The range is fantastic; there’s something for all skin types. The ingredients are clean and the packaging recyclable. My kind of skin care!”

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(English) - Posted 1 year ago

“I am very happy with the retinal 0,05 I have been using for just over a week and I have had so many comments about how good my skin looks! I couldn’t recommend enough!”

Helpful Report

(English) - Posted 1 year ago

“My latest purchase was for myself and my 14 year old Granddaughter, after using your products for a while and feeling very impressed with them I bought a Glow- C Vitamin C cream cleanser for myself and my granddaughter she really liked it felt it had made her skin look and feel so good. I am very pleased that these products work so well on my mature skin and are alco perfect for my granddaughter, it gives me confidence that the ingredients in the products give both of us great results.”

Helpful Report

(English) - Posted 1 year ago

“Sorry to say it gas absolutely done nothing for my skin. I am rather disappointed.”

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(English) - Posted 1 year ago

Hi Jasminder, Thank you for reaching out to us and sharing your experience with our ''Glow-C Tranexamic 5% Serum''. We truly value your feedback, and we're sorry to hear that you haven't seen the results you were hoping for after using it for two weeks. We understand your frustration. It's important to remember that skincare products can take time to deliver visible results, and individual experiences can vary depending on skin type, concerns, and consistency of use. While some people see improvements within a few weeks, for others, it can take 8-12 weeks to notice a significant difference. This is because skin cells regenerate at different rates, and some ingredients need time to build up their effects. To get the best results, it's important to use the serum consistently, as directed. Thank you again for your feedback. Facetheory Team

Posted 1 year ago

“Great product and quick delivery”

Helpful Report

(English) - Posted 1 year ago

“The products are amazing, but the new packaging is really a miss. I wasn't able to cleanly remove the metal safety seal, so it left a ragged edge and makes me worried I'll have bits of aluminum in my face wash. The fact I'm still giving it four stars is a testament to how good the face wash is, because it's overcoming a huge shortfall in the packaging.”

Helpful Report

(English) - Posted 1 year ago

“The vitamin C cleansing cream smells lovely, is easy to use rinses off well and leaves my skin feeling good.”

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(English) - Posted 1 year ago

“I may be reviewing again in 3 months time to see whether there are any visible improvements. Only been using for a week and maybe I chose the wrong percentage of retinol at 0.1. Maybe should have gone a bit higher.”

Helpful Report

(English) - Posted 1 year ago

Hi MARIACRISTINA, Thank you for sharing your experience with our Retinal Supreme MultiCream 0.1% Your approach to skincare is thoughtful, and it's great that you're planning to monitor your progress. Here are some points to consider: Patience is key: Retinol typically takes 3-6 months to show significant visible improvements. One week is too soon to judge its effectiveness, so your plan to review it in 3 months is excellent. Starting percentage: Beginning with 0.1% retinal is actually a wise choice, especially for first-time users. It allows your skin to acclimate and reduces the risk of irritation. Gradual increase: Instead of immediately jumping to a higher percentage, consider using 0.1% consistently for 4-6 weeks and if no irritation occurs, increase frequency before strength. Only move to a higher percentage if you see no results after 3-4 months. Potential side effects: Watch for redness, peeling, or dryness. These are normal but should subside. If they persist, reduce usage frequency. Complementary care: Ensure you use sunscreen daily and moisturise well, as retinol can increase sun sensitivity and dryness. Remember, skincare is a journey. Your cautious approach is commendable, and it's often better to start low and slow with active ingredients like retinol. Keep observing your skin's response, and don't hesitate to contact our customer service team if you have any further questions. Thank you again for your feedback. Facetheory Team

Posted 1 year ago

“Sus productos cumplen con lo que describen, son muy serios y los envios los realizan puntualmente, informando al comprador del estado de los mismoscon exactitud. Los productos que yo utilizo son fantasticos, con resultados visibles en solo 11 dias”

Helpful Report

(English) - Posted 1 year ago

Facetheory is rated 4.7 based on 38,141 reviews