Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,011 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,011 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovly cream”

Helpful Report

(English) - Posted 1 year ago

“Ich benutze die Produkte von Facetheory seit 2-3 Jahren und bin sehr zufrieden! Das Hautbild ist viel besser geworden, da weist auch meiner Kosmetikerin immer mal wieder drauf hin. Der einzige Wermutstropfen ist die Umstellung von den Glasbehältern auf die Tuben. Darüber bin ich nicht besonders glücklich. Anfangs gab es ein Problem mit dem Deckel, da hat sich die Creme verfärbt. Aber der Support hat super reagiert und die betroffenen Produkte unkompliziert ersetzt. Daher vergebe ich volle 5 Sterne!”

Helpful Report

(English) - Posted 1 year ago

“I’ve struggled for years to find the right product for my oily skin, but the Glow-C Daily Moisturiser SPF 30 from Facetheory has been a game-changer. It works so well on my skin and has made a noticeable difference. My skin used to break out regularly, but since using this moisturiser, that’s no longer an issue. It’s lightweight, effective, and perfect for oily skin. I couldn’t be happier with the results!”

Helpful Report

(English) - Posted 1 year ago

“Non è arrivato nessun prodotto a destinazione”

Helpful Report

(English) - Posted 1 year ago

“My dermatologist recommened me face theory”

Helpful Report

(English) - Posted 1 year ago

“Delikatny, łatwo wchłaniający się krem,lagodzi skórę i podraznienia.Gorąco polecam”

Helpful Report

(English) - Posted 1 year ago

“Gute Produkte 👍 ich habe nicht erwartet dass es so gut funktioniert.vilen dank”

Helpful Report

(English) - Posted 1 year ago

“I've never used oil cleanser before but with middle aging dry skin decided to try. Using it by instructions which is a couple of drops on dry skin was dragging horribly and I'd have used the bottle up in weeks to avoid the dragging. Applying to wet face- much better. Face feels clean after use and isn't drying my skin hard to tell if any improvement though. Visually no change. I'd use again but hasn't set my world on fire.”

Helpful Report

(English) - Posted 1 year ago

“Facetheory was recommended by my friend and am throughly thrilled with the results. I can see that my marks have faded considerably of just using product after 4 weeks. Definately recommend to my family and friends.”

Helpful Report

(English) - Posted 1 year ago

“Love these products. I have tried many products, some very expensive. I have very dry, mature skin these products work so well for me”

Helpful Report

(English) - Posted 1 year ago

“Don’t like the new products or the packaging. You no longer sell the gel cleanser that I loved and I don’t like cream cleansers. Unfortunately I won’t be purchasing from you again. I have now found a better cleanser with another company so will be moving over to their products. Such a shame.”

Helpful Report

(English) - Posted 1 year ago

“Superb products as always Concentrated and trully work”

Helpful Report

(English) - Posted 1 year ago

“Really love Facetheory's products! They're good quality for affordable prices and have made my skin happier and healthier. I also really appreciate the simplicity of product choice, without too many options and with good customer service that gives simple reccomendations without over-selling products. I've bought things both for myself and my mom and we're both very satisfied. Though I did like the old packaging more... the new one doesn't have the colours to differentiate the products so it's harder to tell them apart on the bathroom shelf!”

Helpful Report

(English) - Posted 1 year ago

“I’m not sure why they decided to change the packaging. I’ve been using this product for a long time and really like it. However, the new packaging feels messy, and I really don't like it.”

Helpful Report

(English) - Posted 1 year ago

“Depuis le changement de packaging, certaines formules ont changé et c'est moins agréable/efficace. Délais de livraison longs (merci le Brexit...).”

Helpful Report

(English) - Posted 1 year ago

“Super cosmetic. Very fast delivery.”

Helpful Report

(English) - Posted 1 year ago

“MARAVILLOSO!”

Helpful Report

(English) - Posted 1 year ago

“Best cosmetic brand ever. Products are nice on my skin- clean and nasty-free. Well priced and I love the design of the new branding. Would love to see more body stuff in bigger bottles- haven’t bought body stuff yet as it seems to come in the same sizes/prices as the face stuff and I think I would go through it too quickly!”

Helpful Report

(English) - Posted 1 year ago

“Sehr zufrieden”

Helpful Report

(English) - Posted 1 year ago

“I’ve only been using my Facetheory products for a week so i cannot say I see any major difference yet. However, I have to say that both the retinol serum and cream are very pleasant to use and leave no irritation whatsoever. I also noticed a healthy glow after just one application.”

Helpful Report

(English) - Posted 1 year ago

Facetheory is rated 4.7 based on 38,011 reviews