Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,141 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,141 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn’t receive my products”

Helpful Report

(English) - Posted 1 year ago

Hi Thomas, Thank you for your feedback, and we are sorry to hear that you did not receive your order. We can see that it has been delivered to a pickup point, but we understand that, in this instance, it is somewhat further away from your home address and that it is a significant inconvenience to undertake this journey. Our customer service team is already sealing with your request, please respond to their email if you have further questions. Again, many apologies for the inconvenience this has caused. Thanks Facetheory Team

Posted 1 year ago

“Ich liebe eure Produkte! Sie halten genau das was sie versprechen.”

Helpful Report

(English) - Posted 1 year ago

“Le creme sono meravigliose, ricche ma si assorbono. È la quarta volta che acquisto e sto provando prodotti diversi. L'olio alla votamina C è un po untuoso e lo uso la sera. Buonissimo il profumo di mandarino delle creme. Amplierei un po la palette trucco con la possibilità di matite e ombretti cremosi.”

Helpful Report

(English) - Posted 1 year ago

“Sono prodotti veramente fantastici”

Helpful Report

(English) - Posted 1 year ago

“I really like this moisturiser - absorbs well and smells lovely. I like that it has Vitamin C in it so I can combine two steps in my routine.”

Helpful Report

(English) - Posted 1 year ago

“Produit très efficace. Juste une petit beml sur l'étui pour le gel nettoyant pas très pratique a fermé et l'embout s'oxyde rapidement avec l'acier à revoir le contenant pour la crème nettoyante . Merci”

Helpful Report

(English) - Posted 1 year ago

“Contenta con el proceso de compra y con los productos.”

Helpful Report

(English) - Posted 1 year ago

“I have been a Face Theory client since 2020 and recently noticed the change in the packaging. While I understand that the new design is more hygienic, I find it harder to store and use compared to the previous one. Additionally, I wanted to share my experience with the product itself. Unfortunately, I haven’t seen much improvement in my skin. I still experience breakouts, and my skin has not shown significant changes since starting this routine. In the past, I used to see noticeable results within a week or so. I would appreciate any insights or recommendations you may have. Thank you for your time!”

Helpful Report

(English) - Posted 1 year ago

Hi Fernanda, Thank you for your feedback on our recent packaging change and your experience with our products. We appreciate your loyalty since 2020 and take your concerns seriously. We understand the storage challenges you're experiencing. While the new design offers improved hygiene and product preservation, we're continuously working to enhance user experience. We'll take your feedback into account for future improvements. We're sorry to hear that you haven't seen the desired improvements. Skin concerns can be complex, and results may vary. We'd like to help you achieve better results. Please reach out to our customer service team at help@facetheory.com with details about your skin type and concerns. We can then provide tailored recommendations or suggest alternative products that might be more effective for you. Your satisfaction is our priority, and we're committed to helping you achieve your skincare goals. Thank you for your continued support and feedback. Thanks Facetheory Team

Posted 1 year ago

“I have been using Facetheory products for a few years. Very happy with everything and love that the packaging is all recyclable. Ordering is easy and the delivery comes quickly.”

Helpful Report

(English) - Posted 1 year ago

“Product came with lid off and had leaked through the box”

Helpful Report

(English) - Posted 1 year ago

Hi, We're so sorry to hear that your product arrived with the lid off and leaked through the box! That's definitely not the experience we want you to have, and we understand how frustrating that must be. Please accept our sincerest apologies for this issue. We take full responsibility for the damage and inconvenience this has caused. Our customer support team has been notified and will be in touch with you via email within 24 hours to resolve this issue. They will be happy to assist you with a replacement, a refund, or another solution that meets your needs. Thank you for your patience and understanding. We appreciate you bringing this to our attention, as it helps us improve our packaging and shipping processes to prevent similar issues in the future. Facetheory Team

Posted 1 year ago

“This product has olive oil. After using it for 4 days my face was covered in acne - and I never have acne!! Why is it so hard for companies to make good vit c? Don’t buy this product it looks very greasy on the skin, doesn’t go well under makeup and gives you acne!”

Helpful Report

(English) - Posted 1 year ago

Hi, Thank you for your feedback. I apologise for your negative experience with the Glow-C Vitamin C 20% Serum. While vitamin C serums can be beneficial for many, they may not suit everyone's skin type or needs. It's a very rare occurrence that you experience breakouts from this product as it's suitable for all skin types, including oily skin. Additionally, some people may experience skin purging when starting a new vitamin C product, which can initially look like acne. However, if you typically don't have acne, this reaction suggests the product may not be suitable for your skin. If, for some reason, you're not completely happy with a Facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 1 year ago

“I am a big fan of Facetheory products. The creams that contain glycolic acid are ideal for my skin. In terms of price-quality, this brand gets a big plus from me!”

Helpful Report

(English) - Posted 1 year ago

“Todo correcto, buen producto”

Helpful Report

(English) - Posted 1 year ago

“El producto es maravilloso, buena textura, sin olores y funciona muy bien, lo he usado por dos semanas y redujo mi acné de manera notable.”

Helpful Report

(English) - Posted 1 year ago

“Love my body oil! Sexy arms and legs again!!!!”

Helpful Report

(English) - Posted 1 year ago

“So far so good. Had a nice discount for my first order and all seemed very helpful and easy to follow on the website. I have been using the products for over a week now and so far so good. I think my skin got worse before it got better as a lot of impurities probably came out but has calmed down and seems to be working well and leaving me with nice skin. I bought these products to help with milia that kept appearing and so far I haven't had any more but still have a few existing. I'm hoping with a bit more time, this will clear up.”

Helpful Report

(English) - Posted 1 year ago

“Love the smell and consistency of this face wash! A pump bottle would be better as I never manage to screw the metal parts together well but still love the product.”

Helpful Report

(English) - Posted 1 year ago

“I've purchased this before, the bottle has now changed. I have chronic eczema and love this in my bath, it's about the only thing that doesn't sting me. My skin feel likes it's skin while lm in the water. I find it expensive but have now subscribed to save some money, would be wonderful if they dropped the price a little.”

Helpful Report

(English) - Posted 1 year ago

“Really good products. Great packaging, neat bottles, good results.”

Helpful Report

(English) - Posted 1 year ago

“As always brilliant service & products. Vit c cleanser is amazing and helps to keep my dry skin hydrated.”

Helpful Report

(English) - Posted 1 year ago

Facetheory is rated 4.7 based on 38,141 reviews