Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,011 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,011 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

Write Your review

Tell us how Facetheory made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's nice to still be able to get a proper face towel.”

Helpful Report

(English) - Posted 1 year ago

“Face Theory products have cured my skin. I was struggling with acne and oily skin since I was 13. In the last 15 years, I saw a decent number of dermatologists, and tried way too many products that didn’t help. And now, face theory turned out to be exactly what my skin needed!! I highly recommend going for an in-person consultation before buying anything; the lady in the London store, Alexandra, is very knowledgeable and can tell you exactly what your skin needs. I’m super happy and grateful 🩷”

Helpful Report

(English) - Posted 1 year ago

“I love the cruelty free, vegan, gentle and effective products so much, I order from overseas. It’s so worth it!”

Helpful Report

(English) - Posted 1 year ago

“go easy excellent product”

Helpful Report

(English) - Posted 1 year ago

“Tres bon produit naturels et service apres vente de qualite”

Helpful Report

(English) - Posted 1 year ago

“I’ve been using facetheory products for years and love the products I use. However, they’ve recently changed the packaging and it is awful! I’m not sure why they were changed but it makes getting the product out really difficult, the getting in to the product hard as it’s a metal thing to try and pierce yourself, of which I’ve nearly stabbed myself doing so, and I feel it’s going to be a lot of product wastage. Luckily I’ve still got old tubs for them to be decanted in to, but there is still going to be a lot of wastage!”

Helpful Report

(English) - Posted 1 year ago

“I have been using the products from Facetheory and they have work like a magic to my skin. I appreciate the prompt response from the customer services incase of an query. I can only further suggest the trustworthy products from Facetheory.”

Helpful Report

(English) - Posted 1 year ago

“Great company and I love all the natural ingredients in the products”

Helpful Report

(English) - Posted 1 year ago

“Fantastic customer service. The 1 year satisfaction policy is incredible and unheard of! I love that the company are eco-friendly and clean beauty but I've tried many products from other brands that have good intentions, but just didn't work for my skin, so knowing Facetheory will exchange/refund anything that doesn't work for you means you can try without worrying about losing money. I had a couple products that didnt work for my skin and they have refunded and exchanged (based on my pref) without hesitation and its been a refreshingly pleasant experience. Shout out to their Retinol cream 0.5% as I've experienced amazing results from that over the past few weeks. Looking forward to exploring more products with them.”

Helpful Report

(English) - Posted 1 year ago

“I like the toners and the serums. Not so much the moisturisers. They are sticky and I don’t feel my skin is hydrated enough after using them.”

Helpful Report

(English) - Posted 1 year ago

“Since I came across blemicalm, I have not looked back. My rosacea is almost nonexistent now. My face has cleared and I am really pleased.”

Helpful Report

(English) - Posted 1 year ago

“Nice products”

Helpful Report

(English) - Posted 1 year ago

“I have switched from Skin Theory to FaceTheory, it's only been a week so far, not seen any changes as yet. However I did find the Skin Theory SPF much more glowy than the Face Theory which is more of a matt and dry texture. Will see how it goes, if not switch back to Skin Theory products”

Helpful Report

(English) - Posted 1 year ago

“Great value, wide range of products. Will use again”

Helpful Report

(English) - Posted 1 year ago

“Top products, especially the Glow-C Vitamin C Cream Cleanser, HydraOat Calming Toner, Hyaluronic Acid 2% Plumping Serum and Retinol Firming Moisturiser 0.3% work perfectly together for me”

Helpful Report

(English) - Posted 1 year ago

“Products are good, some even great, at least for my skin. Great oils, cleansers, moisturisers. However the metal tubes they switched to for a number of products are a nightmare. I struggle to do them up again, also they are inconvenient to store unless you have loads of space as they dont stand upright. Can we have useable packaging please? I can imagine people with arthritis or other problems stand very little chance with this packaging, and I will end up transferring the product to other containers.”

Helpful Report

(English) - Posted 1 year ago

“Brilliant service and products, I highly recommend Facetheory to everyone I know.”

Helpful Report

(English) - Posted 1 year ago

“Amazing safe products and reasonable prices. Particularly like the makeup foundation which sits lovely and silky on the skin without looking shiny. Very glad to have found this company.”

Helpful Report

(English) - Posted 1 year ago

“Unfortunately this made my skin very tight red and dry”

Helpful Report

(English) - Posted 1 year ago

“This is precisely what I was looking for! I found this recommendation from Hyrim on YouTube when looking for a more sustainable option for my skincare routine. The super gel oil-free moisturizer goes on like magic, and it doesn't even feel like I'm wearing anything at all. With my sensory issues and oily skin, this product is a godsend!”

Helpful Report

(English) - Posted 1 year ago

Facetheory is rated 4.7 based on 38,011 reviews