Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,138 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,138 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought the day cream spf 30 , the radiance oil and a night cream. I am pleased with them all skin feels happier.”

Helpful Report

(English) - Posted 1 year ago

“La spedizione è arrivata in tempi ragionevoli e i prodotti cono ottimi.”

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(English) - Posted 1 year ago

“Love natural cosmetics”

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(English) - Posted 1 year ago

“Pas encore testé”

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(English) - Posted 1 year ago

“Excellent. Helps redness and rosacea but also improves skin texture overall. Made it part of my daily routine.”

Helpful Report

(English) - Posted 1 year ago

“Facetheory est une entreprise sérieuse qui met tout en oeuvre pour satisfaire le client. La poste me demandait de payer des frais de douane pour retirer un colis ; j'ai contacté les service client et les frais ont été annulés. Maintenant , je vais tester les produits de facetheory qui me semblent sérieux.”

Helpful Report

(English) - Posted 1 year ago

“Ich habe meine Bestellung nicht erhalten. Und keine richtige Antwort auf mein Email. Ich bin sehr enttäuscht und obwohl ich finde die Produkte sehr gut, ich werde mehr mals überlegen ob ich noch mal bei ihre etwas kaufe.”

Helpful Report

(English) - Posted 1 year ago

Hi Monica, Vielen Dank für Ihr Feedback. Wir bedauern zutiefst, dass Sie mit unserem Service unzufrieden sind und möchten uns aufrichtig für die entstandenen Unannehmlichkeiten entschuldigen. Wir möchten Sie darauf hinweisen, dass wir am 14.02. auf Ihre Anfrage reagiert und Ihnen zwei verschiedene Optionen angeboten haben. Leider haben wir darauf keine Rückmeldung von Ihnen erhalten. Es tut uns leid, wenn diese Nachricht Sie nicht erreicht hat oder wenn es dabei zu Missverständnissen gekommen ist. Wir schätzen Sie als Kunden sehr und möchten die Situation gerne klären. Bitte kontaktieren Sie uns erneut, damit wir Ihnen bei der Lösung Ihres Problems bestmöglich helfen können. Wir werden alles in unserer Macht Stehende tun, um Ihre Bestellung zu lokalisieren oder eine für Sie zufriedenstellende Alternative zu finden. Ihre Zufriedenheit ist uns wichtig, und wir hoffen, dass wir die Gelegenheit bekommen, Ihr Vertrauen wiederzugewinnen. Wir schätzen die Qualität unserer Produkte ebenso wie Sie und möchten sicherstellen, dass Sie diese auch erhalten und genießen können. MfG Facetheory Team

Posted 1 year ago

“Great product and the new packaging is good change.”

Helpful Report

(English) - Posted 1 year ago

“J’aime beaucoup les produits Facetheory !”

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(English) - Posted 1 year ago

“Produit conforme et de bonne qualité”

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(English) - Posted 1 year ago

“Really good”

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(English) - Posted 1 year ago

“For over two months, I had terrible outbreaks from acne rosacea and nothing I used helped. I’m so happy I found Facetheory because my skin improved about 95% in two weeks. I still have small spots on my chin but they are almost gone.”

Helpful Report

(English) - Posted 1 year ago

“Muy contenta”

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(English) - Posted 1 year ago

“Je ne connaissais pas du tout Facetheory , je suis tombée par hazard et je me suis dis pourquoi pas . je ne regrette pas mes achats , Aprés quelques semaines , j ai vu le résultat , ma peau est plus lisse , hydratée, disparition des taches .... C est certain je continuerais à commander . Merci facetheory”

Helpful Report

(English) - Posted 1 year ago

“Ho ricevuto crema notte e crema giorno in regalo da una mia amica e mi sono trovata benissimo.Infatti le ho ordinate.Sono ottimi prodotti e la mia pelle è migliorata Molto contenta♡”

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(English) - Posted 1 year ago

“Very good”

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(English) - Posted 1 year ago

“Me encanta la textura y el olor”

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(English) - Posted 1 year ago

“Not seen any results at all.”

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(English) - Posted 1 year ago

Hi Chris, We appreciate your feedback, and we apologise for hearing that the product did not meet your expectations. We note that you have used the product for just over two weeks. It's important to note that individual results may vary, and consistency in application is crucial for achieving the best outcomes. Combining tranexamic acid with other skincare ingredients and using sun protection can enhance its effectiveness. More noticeable changes in hyperpigmentation, including a reduction in dark spots and melasma, typically occur after 4-8 weeks of regular application. If you're not happy with your Facetheory purchase and don't see any visible improvement in your skin within 365 days, please don't hesitate to email us at help@facetheory.com for a free exchange or refund. Thanks, Facetheory Team

Posted 1 year ago

“Tried these products for the first time and I’m really happy with them! No overpowering fragrance and the creams just feel good!”

Helpful Report

(English) - Posted 1 year ago

“Great products - made my skin feel clean and smooth. Reasonably priced, made in the UK and sustainable.”

Helpful Report

(English) - Posted 1 year ago

Facetheory is rated 4.7 based on 38,138 reviews