Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,141 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,141 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m happy with the product I bought but I didn’t get the free gift which I chose given that I purchased more than £30 as stipulated. Please send.”

Helpful Report

(English) - Posted 1 year ago

“I love the product but the metal packaging is absolutely terrible. Especially when you start to run out, I scratched my hand trying to get the remaining product out of the last one I had. The glass jars were much better”

Helpful Report

(English) - Posted 1 year ago

“I love this serum. I'm using it just a couple of times a week as it's quite potent but am noticing a visible difference already. I put it on about 20 minutes before sleep and use a non retinol night cream on top. I'm sold !”

Helpful Report

(English) - Posted 1 year ago

“J'ai trouvé que la crème pénétrait difficilement... plaques blanches sur le visage. Le serum hydratant est plutôt pas mal. Juste une odeur pas spécial agréable”

Helpful Report

(English) - Posted 1 year ago

“Great products”

Helpful Report

(English) - Posted 1 year ago

“Rien à redire. Tous les produits sont excellents et surtout efficaces. Je recommande Facetheory à 100%. De plus le service après vente est top !”

Helpful Report

(English) - Posted 1 year ago

“Leider reagiert meine Haut allergisch auf die Produkte.”

Helpful Report

(English) - Posted 1 year ago

Hallo, Vielen Dank für Ihr Feedback. Wir entschuldigen uns aufrichtig für Ihre Reaktion. Mehrere Faktoren können zu erhöhter Empfindlichkeit oder Reizung beitragen. Es könnte ein Inhaltsstoff in der Formel sein, gegen den Sie allergisch sind, oder vielleicht ein Wirkstoff, der zu stark für Ihre Haut ist. Darüber hinaus können auch andere gleichzeitig verwendete Produkte oder Umweltfaktoren eine Rolle spielen. Wenn Sie mit einem Kauf von Facetheory nicht ganz zufrieden sind und innerhalb von 365 Tagen keine sichtbare Verbesserung Ihrer Haut feststellen, senden Sie uns einfach eine E-Mail an help@facetheory.com, um einen kostenlosen Umtausch oder eine Rückerstattung zu erhalten. MfG, Facetheory Team

Posted 1 year ago

“I've just started using your products. I noticed a little stinging, but no red rash or side effects yet.”

Helpful Report

(English) - Posted 1 year ago

Hi Sheila, Thank you for your feedback. Some stinging or tingling sensation when using ClariCleanse AHA & BHA Exfoliating Cleanser can be normal, especially if you're new to using exfoliating acids. This cleanser contains glycolic, salicylic, and lactic acids, which are active ingredients that can cause a mild inflammatory reaction on the skin. As you continue to use the product, the tingling sensation should decrease over time as your skin's barrier function improves. If you have sensitive or redness-prone skin, pay extra attention to how your skin reacts and consider using the product less frequently or switching to a gentler formulation if needed. If you have any further questions, don't hesitate to get in touch with our customer service team at help@facetheory.com directly. Thanks Facetheory Team

Posted 1 year ago

“The product is exactly as described. However, I purchased it on the misunderstanding that Retinol would make me look younger but when I tried it I realised that retinol itself has the effect of tightening the skin when applied, which in in effect tightens the skin, making it looser in the long term and more likely to wrinkle when not applied. I have realised that this product is not for me and will stick with moisturiser.”

Helpful Report

(English) - Posted 1 year ago

“That product can’t be 3% retinol, it is weaker than the 1% one that I already have from another brand. Not happy with this Brand.”

Helpful Report

(English) - Posted 1 year ago

“Livraison et délais inacceptables”

Helpful Report

(English) - Posted 1 year ago

“Efficace, très bon rapport qualité prix”

Helpful Report

(English) - Posted 1 year ago

“Love this cleanser and have been using for a while but I really don’t like the new packaging at all. It looks horrible and it’s hard to get every thing out when running low, also keep getting bits of the inside of the packaging coming out with the cleanser. If they don’t change back to the jars they used to have I won’t be continuing to buy”

Helpful Report

(English) - Posted 1 year ago

“Ich habe Facetheory vor 2 Jahren für mich entdeckt und bin begeistert: von den Produkten und meinem Hautbild.”

Helpful Report

(English) - Posted 1 year ago

“Reibungsloser Versand und super Produkte! Bin rundum zufrieden!”

Helpful Report

(English) - Posted 1 year ago

“Die Produkte sind hervorragend. Die Liegerzeiten zu lange. Die neue Verpackung und die Cremen in Tuben sind furchtbar - unterschiedliche Cremen sind so gut wie nicht zu unterscheiden. Schrift und Farbe zu 98 % identisch. Das macht es wenig benutzerfreundlich.”

Helpful Report

(English) - Posted 1 year ago

“Los productos son increíbles, me dejan la piel hidratada , me ayudan a reducir los poros y mantener mi piel sana, llevo dos años usándola y seguirá siendo mi marca favorita 💕”

Helpful Report

(English) - Posted 1 year ago

“High quality product tightens and freshens the skin highly recommend”

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(English) - Posted 1 year ago

“I haven't seen any difference to my face since application.”

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(English) - Posted 1 year ago

“Malgré un retard dans la commande liée aux fêtes de fin d'année j'ai commencé à utiliser le pack fermeté composé de 4 produits, très content de la texture des sérums et de la crème qui ne laisse pas la peau grasse. Trop tôt pour parler des résultats après 15 jours d'utilisation.”

Helpful Report

(English) - Posted 1 year ago

Facetheory is rated 4.7 based on 38,141 reviews