Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,028 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,028 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

Write Your review

Tell us how Facetheory made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently purchased the Exaglow serum and it works wonders. I will be purchasing my second bottle soon. I am very pleased with the results. I am also pleased with Face Theory's speedy delivery and all in good condition.”

Helpful Report

Posted 2 years ago

“Very good v good super smooth skin i have now”

Helpful Report

Posted 2 years ago

“Best products with promising and safe ingredients! Excitated to try the new eye cream 😀”

Helpful Report

Posted 2 years ago

“Beste, ik heb mijn bestelling nog steeds niet ontvangen. Ik kan hier dus geen revieuw over geven. Mvg Samira Yaakoubi”

Helpful Report

Posted 2 years ago

Hi, I am sorry to hear that you have not received your order. It is always a priority to provide a seamless experience to our customers, and we’re sorry we fell short. Looking into the tracking, the courier has been trying to deliver to your address. I have asked customer service to check this for you and to get in touch via email and resolve any issues. Thanks Facetheory Team

Posted 2 years ago

“Je suis satisfaite de la qualité du service et du produit”

Helpful Report

Posted 2 years ago

“J'ai acheter 7 produits pour une routine spécifique, j'ai un vilain problème d'hyperpigmentation la seule chose qui fonctionne un peu c'est une préparation spécifique médicamenteuse avec des produits agressifs ; j'ai voulu essayer quelques choses de plus naturel et après de longue recherche j'ai trouver vos produits, dans l'ensemble même si mes attentes n'ont pas été totalement satisfaites je ne regrette pas d'avoir essayer vos produits car l'exaglow sérum S10 et le porebright sérum pro S4 sont mes préférés, ces 2 sérums fonctionnent bien sur ma peau et mon teint coté élasticité éclat hydratation dommage que cela ne fonctionne pas pour mon hyperpigmentation”

Helpful Report

Posted 2 years ago

“Me encanta lo rápido que funcionan los envíos y la cantidad de productos disponibles.”

Helpful Report

Posted 2 years ago

“Been using facetheory for a few years now. Quality products that suit my maturing skin. Excellent value and service”

Helpful Report

Posted 2 years ago

“I have recently developed red patches on my cheeks and am not sure what the cause is. I purchased a bottle of anti-redness toner to see if it works. I haven't been using it long, so can't tell if it's helping yet, but will keep trying. Fingers crossed.”

Helpful Report

Posted 2 years ago

“Excellent produits”

Helpful Report

Posted 2 years ago

“Items arrived, Love scented face wash”

Helpful Report

Posted 2 years ago

“Products don't agree with me or my skin”

Helpful Report

Posted 2 years ago

Hi, Thank you for your feedback and I am sorry to hear that the products did not meet your expectations. We understand that each person is different and some cosmetic products may simply not suit some skin types. Our returns policy gives you peace of mind when trying Facetheory. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 2 years ago

“Very swift and nice response and problem solving! Great service”

Helpful Report

Posted 2 years ago

“I've switched all my facial products to Facetheory- such a relief after trying numerous products for many years to finally find a brand that is so effective and my skin loves everything I've tried. I won't buy anything from anywhere else ever again”

Helpful Report

Posted 2 years ago

“One of the best ingredient lists in the market, especially in the serums. Can't ask for more”

Helpful Report

Posted 2 years ago

“I ordered the mini products face cleanser vit c and the pore serum and an other for your eyes and the night cream and day whip cream I am not into the cleanser but I do love the night. Team and the whip and the serums I will order more they are lovely on your skin I like a glow in my skin so I do add another product of my own but I really like face theory products and would recommend”

Helpful Report

Posted 2 years ago

“Loved it!!”

Helpful Report

Posted 2 years ago

“I love facetheory products. I’ve been using them for three years now, and my skin has never been better. Amazing value for money.”

Helpful Report

Posted 2 years ago

“I love the face theory products”

Helpful Report

Posted 2 years ago

“It works really good!”

Helpful Report

Posted 2 years ago

Facetheory is rated 4.7 based on 38,028 reviews