Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,152 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,152 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the product however the lid of the bottle is black. I have to clean it daily with cotton wool before I can use”

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Posted 2 years ago

“After using products, my skin was getting worse, popped a pimple on my face.”

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Posted 2 years ago

“Incroyable!!!!”

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Posted 2 years ago

“Très efficace mais il faut bien choisir les produits qui correspondent à son type de peau… les produits fonctionnent tellement qu’ils peuvent dérégler votre peau si vous les choisissez mal. C’est tout de même un gage de qualité !”

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Posted 2 years ago

“I’ve been using the freshening face wash for a few months now, and it seems to be the only face wash that actually works at reducing my spots. Great product that leaves my skin feeling clean and fresh, and at a good price too!”

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Posted 2 years ago

“Really nice products and perfect customer service!!!👌”

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Posted 2 years ago

“sehr guter und schneller Service, super verträgliche Produkte mit oder ohne Parfum. Moderne Inhaltsstoffe”

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Posted 2 years ago

“Face theory does great, active, clean products at a sustainable price. Love.”

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Posted 2 years ago

“Me encantan estos productos porque son libres de crueldad animal, envases libres de plástico y reciclables. Tienen muy buena relación calidad precio. Hacía tiempo que no encontraba unos productos que fueran tan bien a mi tipo de piel.”

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Posted 2 years ago

“I bought this for my mother before and she refused to use it. A few months later she came back asking for me to buy more because she used up the whole thing. So now, got it in subscription. In short, its a great product”

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Posted 2 years ago

“I have rosacea and tried to find good products for sooo long, literal years, until I finally stumbled over facetheory randomly because I searched for brands that don't use so much plastic packaging. After using products only from this brand for about 3 years now I can safely say: I don't even wanna try anything else! I am symptom free regarding my rosacea, no redness, no aching skin (I am using the lumizela serum among others). Even as something went wrong with the delivery (not even facetheorys' fault, the mail system screwed up) they re-sent the package without any additional fees and the customer service was very helpful and friendly. TL:DR - i don't know why not more people know about facetheory, I can definitely recommend them. I know the products aren't cheap. But everything I order lasts months and months. So if you are able to afford it, go for it.”

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Posted 2 years ago

“I have rosacea and find it hard to get products that suit my sensitive skin and facetheory are brilliant, very gentle but have transformed my skin and improved some stubborn spots/redness.”

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Posted 2 years ago

“Le produit n’est malheureusement pas adaptée à ma peau. J’ai eu une allergie, le produit m’ a brûlé le visage.”

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Posted 2 years ago

Bonjour, Nous sommes vraiment désolés d'apprendre que vous avez eu une réaction. Nous garantissons la sécurité de chaque formulation en la faisant évaluer par un évaluateur de sécurité externe qui est un pharmacologue. Cependant, de nombreux éléments peuvent augmenter la sensibilité ou provoquer des irritations. Par exemple, il peut s’agir d’un ingrédient spécifique de la formule auquel vous êtes allergique, ou d’un ingrédient actif tout simplement trop puissant pour votre peau. Parfois, il s’agit d’autres produits utilisés en même temps, voire de facteurs externes/environnementaux. Nous avons une garantie de 365 jours - envoyez-nous simplement un e-mail à help@facetheory.com pour un échange ou un remboursement gratuit. Merci Facetheory

Posted 2 years ago

“Great products, cruelty free, packaging plastic free and recyclable. Good price. Found them about 9 months ago and I'm delighted.”

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Posted 2 years ago

“I have not seen any results with my skin, it has increased my under the skin spots and made me breakout in more whiteheads.”

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Posted 2 years ago

Hi, Thank you for your feedback. Based on your routine and description, it is likely that you are experiencing an acne purge. Acne purges can last 4 weeks, before revealing an improved tone and texture. Our returns policy gives you peace of mind when trying Facetheory. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 2 years ago

“Absolutely adore this companuy. Their products are amazing with really good active ingredients but without microplastics etc. I love how they focus on delivering products that work as well as not being harmfull to the environment!”

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Posted 2 years ago

“Très bien mais cher et pas de code réduction pour la france”

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Posted 2 years ago

“Very good products, i buy.”

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Posted 2 years ago

“This cream does absolutely nothing, I’ve used it a few weeks now and there’s no change”

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Posted 2 years ago

Hi, Thank you for your feedback. We recommend using the product for at least 4 weeks continuously to see any first changes. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks

Posted 2 years ago

“I am in my forties and I am very pleased with the product and with my order. I would recommend it.”

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Posted 2 years ago

Facetheory is rated 4.7 based on 38,152 reviews