Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,033 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,033 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is my first and only purchase from this brand. I haven't got on with this particular product.”

Helpful Report

Posted 2 years ago

“Quality. Good price. Environment friendly. Fast delivery.”

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Posted 2 years ago

“Je n'ai pas reçu ma commande”

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Posted 2 years ago

“Easy transaction, good communication and fast delivery. The product is good too”

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Posted 2 years ago

“Great quality and price”

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Posted 2 years ago

“Fantastic products that work, the best costumer service! They are very helpful and well educated about products and every recommendation was perfect for me”

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Posted 2 years ago

“I now have ordered four products from facetheory i cannot fault i have sensitive skin so i order fragrance free never have no reaction from any of the creams, just do what they say and your skin say thanks and leave your skin looking fab.”

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Posted 2 years ago

“I’m quite happy with my first facetheory purchases. The website was easy to navigate, and shipping was fast. I appreciate the sustainable packaging. Everything applies beautifully and feels wonderful. Looking forward to seeing results with continued use.”

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Posted 2 years ago

“Always happy with the products I receive, have been ordering from them for about 3 years now! Some products arnt always the best for my skin (even those ones are still better then most other brands I have tried) but always seem to find an alternative that does the job I am looking for! The products are well priced and last a long time, I always use them to the end (which doesn’t always happen with other brands also) and they usually last me 6+ months”

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Posted 2 years ago

“The Ocuwake Eye Cream EYE1 PRO with Peptides, Hexylresorcinol, Ginkgo Biloba and Hibiscus is an awesome product and I do feel that has brightened up my under eye a bit since I started using it. It also wears very well under makeup. Overall and A++++ product!”

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Posted 2 years ago

“Really solid, good quality products at an affordable price.”

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Posted 2 years ago

“Très bon produit. Peau mixte à grasse.”

Facetheory 5 star review on 27th September 2023

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Posted 2 years ago

“Really like the products in terms of effectiveness, unfortunately everything I ordered has a horrible scent and for that reason I won't be purchasing any more.”

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Posted 2 years ago

Hi Thank you for your feedback and I am sorry to hear about your disappointment. This is quite unusual for our products, and I have asked customer service to get in touch with you via email. Thanks Facetheory Team

Posted 2 years ago

“Great products and impeccable customer service! 3 It's a shame though, there is only one delivery option to Poland, through the German and Polish postal service which is... not working. The delivery takes 2 weeks at least! And there are often additional issues with it.”

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Posted 2 years ago

“I ordered muslin face cloths which were rather good . However , the more expensive pro night cream i purchased was quick to irritate my face . I’d get morning redness. Would not get for even the slightest sensitive skin . My £25 practically wasted and it’s only 50ml.”

Helpful Report

Posted 2 years ago

Hi, We are so sorry to hear that you had a reaction. There are many elements that can increase sensitivity or cause irritation, and they differ from person to person. Our returns policy gives you peace of mind when trying Facetheory. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks,

Posted 2 years ago

“Havent got the product its been about 2 weeks .”

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Posted 2 years ago

Hi, I am sorry to hear that you have not received your order. It is always a priority to provide a seamless experience to our customers, and we’re sorry we fell short. Please send us an email at help@facetheory.com and our customer service team will be able to look into this. Thanks Facetheory Team

Posted 2 years ago

“Just perfect. Price is very good for the quality. Each product is well packed for sending. I can recommend this brand.”

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Posted 2 years ago

“I have been very happy with their products and customer service I have received. The pore bright serum has significantly improved the condition of my skin.”

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Posted 2 years ago

“Amazing Products! The only products that have actually helped with my acne. I especially love the Glycolacsal solution and the azelaic acid!!”

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Posted 2 years ago

“I love this brand! For years I struggled with acne, and even after medication to sort the worst, nothing ever worked for longer than six months to keep it at bay. I have mainly oily skin with some dry patches so getting products that worked for me was really difficult. I started using Facetheory's moisturiser over a year ago and haven't had any issues since. Love this brand! Their customer service is top notch too.”

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Posted 2 years ago

Facetheory is rated 4.7 based on 38,033 reviews