facetheory Reviews

Name: facetheory
Address: 20-22 Wenlock Road, London, London Borough of Hackney
Rating: 4.70

4.7 Rating 37,586 Reviews

95 %

of reviewers recommend facetheory

4.7

Based on 37,586 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

07961785402

Email:

help@facetheory.com

Location:

20-22 Wenlock Road,
London
London Borough of Hackney
N1 7GU

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facetheory 5 star review on 4th January 2025

1913

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I really wanted to like this brand since they meet my ethical principles but since i started using the product i am getting more break outs and textured skin than i have ever had in my life... I got the oil control package and the scrub however the cleanser has a oily feeling after using it, and i have combination/oily skin do it feels like i never washed my face... As I know skin care is personal I still believe this company has the potential to be great, but I guess for myself, its not what my skin needs”

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Posted 3 years ago

“I bought the eye cream to help with dark circles as advertised. It is a lovely cream, natural and goes on smoothly. But havent noticed any improvement or difference, been using daily for nearly 2 weeks, for this issue. Will wait to see if long term it works. Otherwise its a nice moisturising cream.”

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Posted 3 years ago

“Great products but I got 3 tubes that were missing cream in them...”

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Posted 3 years ago

“It didn't do what it said it will do”

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Posted 3 years ago

“I have only been using this for 4 days, so too soon to say exactly how much it helps. However, so far so good. I have acne rosacea which gets me a little bit down, it seems to have become a bit worse in recent months, possibly because of face masks? I have been trying a few different things and am keeping my fingers crossed for good results this time.”

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Posted 3 years ago

“Too early to tell the supposed amazing benefits. Quite a harsh substance, and so only a little is required - which is good due to the price.”

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Posted 3 years ago

“I am giving a 3 as I just purchased products and have just started using them . The Vitamin C cleanser is absolutely perfect and you feel the soft refreshing feeling when you use it”

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Posted 3 years ago

“the products seem nice, they go on smoothly and feel pretty good. But the scenting they use is a not good. Mostly everything smells a bit like old oil. It's not appealing.”

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Posted 3 years ago

“Still have not received my order and now it’s saying it’s on hold, bit worried that it may not come at all”

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Posted 3 years ago

“I hear good about this products. But im so disappointed. Lots of brakeouts after using creams. Not really happy”

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Posted 3 years ago

“Seal of jar broken. I emailed to advise but no response. Is it okay to use?”

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Posted 3 years ago

Hi Pam We've replied to you privately. Best not to use if the seal has been broken on arrival so we'll send you a replacement. Jamie

Posted 3 years ago

“Product seems okay so far (only been using for a week, but packaging was horrible and basically destroyed upon arrival (torn and smashed).”

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Posted 3 years ago

“Haven't received the product but just got notified the package got left at an on site pick up location. Very weird since I've never had this happened to me before. It also took longer than 5 days to arrive.”

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Posted 3 years ago

“Very normal”

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Posted 3 years ago

“I've used it for a month now and I noticed my face doesn't get too oily when I wake up but then I noticed it came with acne breakouts which I rarely get any since puberty. And also I do not use the serum and moisturizer together because it really makes my freshly washed face very oily. I understand it works differently on everyone but so far after 1 month using, nothing much have changed.”

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Posted 3 years ago

“Facial cleanser was leaked”

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Posted 3 years ago

“Les produits ne sont pas mauvais mais ce ne sont pas les plus efficaces que j'ai pu tester, la compo est très bonne et l'option sans parfum également. Par contre j'ai du attendre plus de 3 semaines pour avoir mon colis, car le premier a été perdu et je n'en ai pas été informée directement, et ai du dû envoyer plusieurs mails pour le savoir et avoir un renvoi. Le service client était très cordial quand même.”

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Posted 3 years ago

“Alles gut und schnell angekommen 😊”

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Posted 3 years ago

“Bought the cleanser and moisturiser and all it does is bring my face out in spots :( I’ve used it for a couple of weeks and my skin is getting no better. Total waste of £20 - am very disappointed”

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Posted 3 years ago

Sorry to hear Emma, no-one wastes money with us though - just email us at help@facetheory.com and we'll get you a refund. Jamie

Posted 3 years ago

“Arrived promptly in recyclable packaging. Nice jars. The smell of the creams are too subtle for me – was quite disappointed as this is one of the reasons I was attracted to them. No noticeable difference to my skin yet; it's early days, but in 50 years, no product has ever made any significant difference to my skin, so I'm not optimistic. Pricey, so probably wouldn't buy agin unless they were in a sale, although I am happy to have found a cruelty free moisturiser with a decent SPF.”

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Posted 3 years ago

facetheory is rated 4.7 based on 37,586 reviews