Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 37,680 Reviews

95 %

of reviewers recommend Facetheory

4.7

Based on 37,680 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 4th January 2025

1913

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service. Returning and refunding was done quick and really easy. About the performance of the products I can’t say much since I’m using them only for a couple of weeks. So far it hasn’t done much for my rosacea and under eyes sebaceous glands hyperplasia.”

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Posted 3 years ago

“The products that I got are very good as I think all are however for the third time I had delays or items that got lost in the delivery and the support team never really cared about it. Just offered the easier exit of refund. It’s very upsetting as I really like the products. Well, you can’t always get what you want.”

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Posted 3 years ago

“Allergie à un des produits achetés”

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Posted 3 years ago

“Un po' lenta la spedizione con DHL (10 giorni). Prodotti ok.”

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Posted 3 years ago

“I haven’t recieved my order yet”

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Posted 3 years ago

“I wanted to put 5 stars because the products are of a very good quality. I need more time to evaluate, since I've received the package only a few days ago. I put 3 stars for the late delivery: I have waited 15 days to receive the box. Hope it won't happen again with the next.”

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Posted 3 years ago

“Just started using product per instruction it takes a month or so to see results application is a breeze so far so good can’t really review at this point”

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Posted 3 years ago

“75 yrs old … Got it today , used one night …sensitive to smells but this was very mild and pleasant….small amt. went on beautifully… waited awhile to put moisturizer on (don’t know if you need to )… no redness or tingling… so far pleased …will use several weeks before I expect results…. Will follow up with another review”

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Posted 3 years ago

“So, I bought this SPF highly due to the reason it contains zinc oxide, which is an anti-inflammatory, perfect for those harsh UV rays. And is also a mineral SPF. When I read through the reviews, people were saying it’s very oily in texture and although it is!. It also gives a dewy finish to the skin. I think I’m getting used to it, but I’ve seen if I apply too much I can become a glazed donut very quickly, so the ideal amount of 1/4 should be enough. Upon application there seems to be weird exfoliating bead like things, I’m not sure if thats due to not shaking it enough but even when shaking it throughly it’s still there, which can soon become quite unpleasant. Overall a 8/10. Maybe won’t purchase again, although I don’t mind it for now.”

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Posted 3 years ago

“I don’t really want to rate the product as other people I know love it but it just made me spotty after about 3 days! So unfortunately I had to give it away. Toni x”

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Posted 3 years ago

“Got the products hopefully they will help me acne”

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Posted 3 years ago

“Don’t really know as I have only used it a couple of times”

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Posted 3 years ago

“Ich habe das Set Lipascrub und Lipabalm gekauft. Zuhause kann man sich ein Lippenpeeling ja leicht selbst herstellen, doch wenn man zu Besuch oder im Hotel ist, ist das Lipascrub praktisch. Das Lipabalm pflegt gut, meiner Meinung aber nicht besser, als andere Bio Produkte auch. Muss ich nicht wieder kaufen.”

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Posted 3 years ago

“For some reason my items have not arrived yet. Maybe it’s because of the Christmas season. I’m looking forward to trying them out 🙏🏻 I will be happy to leave a review when they arrive 🤪🎄🙏🏻”

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Posted 3 years ago

“J’ai commandé pour essayer, je n’avais jamais entendu parler de cette marque. Pour les produits, je n’ai rien à dire car je ne les utilise pas depuis longtemps. En ce qui concerne l’envoi, j’avoue être vraiment très déçue. Sur le site il était marqué que la livraison serait très rapide (48h) mais je les ai eu plus de deux semaines après avoir passé commande. J’ai été encore plus déçue lorsque que j’ai eu le colis entre les mains. J’avais commandé un coffret et un gommage. Le gommage est arrivé bien emballé mais mon coffret avait déjà été ouvert (le scotch qui le fermait était déchiré des deux côtés), les produits étaient tout humides alors les morceaux de papier (qui sont dans le coffret pour bloquer les produits) étaient collés sur les produit. Heureusement pour moi, le produit n’avais pas été ouvert ! Vraiment déçue. J’espère que les produits en vaudront la peine.”

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Posted 3 years ago

“I bought the ocuwake eye cream, relaxing night cream, amil c whip and rosehip oil. Of course i had to try it all in the first 24 hours. I love the decent smell and the feeling it leaves on my skin but unfortunately the next day a rash occured on my cheek. I will try one product at a time now and see which one is not good for me..”

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Posted 3 years ago

“This is not my first order and I was pretty satisfied with the efficiency of their products so I was surprised when the cleansing oil burnt my eyes. I wrote an email to the customer service which sent me a new one, but from the same batch number so with the same problem. Therefore I asked for a refund. Please watch out for the cleansing oil with the batch number 210444.”

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Posted 3 years ago

“I haven't received my order yet”

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Posted 3 years ago

“I have started using the cleanser but it has been 2 weeks. For now I can say that my face is smoother. However, I am still experiencing break outs but that's normal since this is not a miracle :)”

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Posted 3 years ago

“Bonjour, J'ai reçu 1 produit sur 2 dans mon colis. Je suis quand même déçue lorsque j'ai ouvert mon paquet qui était dans un mauvais état”

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Posted 3 years ago

Facetheory is rated 4.7 based on 37,680 reviews