facetheory Reviews

Name: facetheory
Address: 20-22 Wenlock Road, London, London Borough of Hackney
Rating: 4.70

4.7 Rating 37,583 Reviews

95 %

of reviewers recommend facetheory

4.7

Based on 37,583 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

07961785402

Email:

help@facetheory.com

Location:

20-22 Wenlock Road,
London
London Borough of Hackney
N1 7GU

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facetheory 5 star review on 4th January 2025

1913

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So, I bought this SPF highly due to the reason it contains zinc oxide, which is an anti-inflammatory, perfect for those harsh UV rays. And is also a mineral SPF. When I read through the reviews, people were saying it’s very oily in texture and although it is!. It also gives a dewy finish to the skin. I think I’m getting used to it, but I’ve seen if I apply too much I can become a glazed donut very quickly, so the ideal amount of 1/4 should be enough. Upon application there seems to be weird exfoliating bead like things, I’m not sure if thats due to not shaking it enough but even when shaking it throughly it’s still there, which can soon become quite unpleasant. Overall a 8/10. Maybe won’t purchase again, although I don’t mind it for now.”

Helpful Report

Posted 3 years ago

“I don’t really want to rate the product as other people I know love it but it just made me spotty after about 3 days! So unfortunately I had to give it away. Toni x”

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Posted 3 years ago

“Got the products hopefully they will help me acne”

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Posted 3 years ago

“Don’t really know as I have only used it a couple of times”

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Posted 3 years ago

“Ich habe das Set Lipascrub und Lipabalm gekauft. Zuhause kann man sich ein Lippenpeeling ja leicht selbst herstellen, doch wenn man zu Besuch oder im Hotel ist, ist das Lipascrub praktisch. Das Lipabalm pflegt gut, meiner Meinung aber nicht besser, als andere Bio Produkte auch. Muss ich nicht wieder kaufen.”

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Posted 3 years ago

“For some reason my items have not arrived yet. Maybe it’s because of the Christmas season. I’m looking forward to trying them out 🙏🏻 I will be happy to leave a review when they arrive 🤪🎄🙏🏻”

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Posted 3 years ago

“J’ai commandé pour essayer, je n’avais jamais entendu parler de cette marque. Pour les produits, je n’ai rien à dire car je ne les utilise pas depuis longtemps. En ce qui concerne l’envoi, j’avoue être vraiment très déçue. Sur le site il était marqué que la livraison serait très rapide (48h) mais je les ai eu plus de deux semaines après avoir passé commande. J’ai été encore plus déçue lorsque que j’ai eu le colis entre les mains. J’avais commandé un coffret et un gommage. Le gommage est arrivé bien emballé mais mon coffret avait déjà été ouvert (le scotch qui le fermait était déchiré des deux côtés), les produits étaient tout humides alors les morceaux de papier (qui sont dans le coffret pour bloquer les produits) étaient collés sur les produit. Heureusement pour moi, le produit n’avais pas été ouvert ! Vraiment déçue. J’espère que les produits en vaudront la peine.”

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Posted 3 years ago

“I bought the ocuwake eye cream, relaxing night cream, amil c whip and rosehip oil. Of course i had to try it all in the first 24 hours. I love the decent smell and the feeling it leaves on my skin but unfortunately the next day a rash occured on my cheek. I will try one product at a time now and see which one is not good for me..”

Helpful Report

Posted 3 years ago

“This is not my first order and I was pretty satisfied with the efficiency of their products so I was surprised when the cleansing oil burnt my eyes. I wrote an email to the customer service which sent me a new one, but from the same batch number so with the same problem. Therefore I asked for a refund. Please watch out for the cleansing oil with the batch number 210444.”

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Posted 3 years ago

“I haven't received my order yet”

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Posted 3 years ago

“I have started using the cleanser but it has been 2 weeks. For now I can say that my face is smoother. However, I am still experiencing break outs but that's normal since this is not a miracle :)”

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Posted 3 years ago

“Bonjour, J'ai reçu 1 produit sur 2 dans mon colis. Je suis quand même déçue lorsque j'ai ouvert mon paquet qui était dans un mauvais état”

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Posted 3 years ago

“I m still waiting for my order. It's said delivered.”

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Posted 3 years ago

“I'm still not sure of the effects of the products. The day and night face creams have a nice texture but they get absorbed really quickly and at the end of the day/night my skin is dry. The pore reducer toner has had no effect yet on my face (after 3 months of use). The vitamin C serum is nice, I'll keep using it to see results.”

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Posted 3 years ago

“Non ho ancora ricevuto il prodotto.”

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Posted 3 years ago

“I'm missing my Mandelibright Serum from my last order.”

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Posted 3 years ago

“The foundation dosent suit my skin at all. Far to pale and dry and shows all pores even with using the primer. Would not buy again. The other products I purchased, retinol serum and moisturiser are very good and I would buy these again.”

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Posted 3 years ago

“The products are nice but I cant See any positiv result after a few weeks now. It is the oposite its worse now...”

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Posted 3 years ago

“Hasn't really made much difference to the redness of my rosacea around my nose/mouth unfortunately, but my skin texture does feel a lot better. Make sure you use a moisturiser as recommended... as it can sting like a good 'un.”

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Posted 3 years ago

“I really wanted to like this brand since they meet my ethical principles but since i started using the product i am getting more break outs and textured skin than i have ever had in my life... I got the oil control package and the scrub however the cleanser has a oily feeling after using it, and i have combination/oily skin do it feels like i never washed my face... As I know skin care is personal I still believe this company has the potential to be great, but I guess for myself, its not what my skin needs”

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Posted 3 years ago

facetheory is rated 4.7 based on 37,583 reviews