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facetheory Reviews

4.7 Rating 37,573 Reviews

95 %

of reviewers recommend facetheory

Company Reviews

Product Reviews

4.7

Based on 37,573 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

07961785402

Email:

help@facetheory.com

Location:

20-22 Wenlock Road,
London
London Borough of Hackney
N1 7GU

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facetheory 5 star review on 4th January 2025

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facetheory 5 star review on 19th June 2024

facetheory 5 star review on 14th June 2024

1913

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been a Face Theory client since 2020 and recently noticed the change in the packaging. While I understand that the new design is more hygienic, I find it harder to store and use compared to the previous one. Additionally, I wanted to share my experience with the product itself. Unfortunately, I haven’t seen much improvement in my skin. I still experience breakouts, and my skin has not shown significant changes since starting this routine. In the past, I used to see noticeable results within a week or so. I would appreciate any insights or recommendations you may have. Thank you for your time!”

Helpful Report

(English) - Posted 4 months ago

Hi Fernanda, Thank you for your feedback on our recent packaging change and your experience with our products. We appreciate your loyalty since 2020 and take your concerns seriously. We understand the storage challenges you're experiencing. While the new design offers improved hygiene and product preservation, we're continuously working to enhance user experience. We'll take your feedback into account for future improvements. We're sorry to hear that you haven't seen the desired improvements. Skin concerns can be complex, and results may vary. We'd like to help you achieve better results. Please reach out to our customer service team at help@facetheory.com with details about your skin type and concerns. We can then provide tailored recommendations or suggest alternative products that might be more effective for you. Your satisfaction is our priority, and we're committed to helping you achieve your skincare goals. Thank you for your continued support and feedback. Thanks Facetheory Team

Posted 3 months ago

“Nouveaux produits achetés dans le cadre d'une acné hormonale et dûe au stress, les précédentes gammes marchaient mieux avec un résultat visible. Cette nouvelle gamme ne semble malheureusement pas à la hauteur, malgré le suivi de la routine, des indications et des retours clients. L'effet est à peine perceptible là où un masque seul d'un autre marque apaisé et limite durablement. Il est dommage de ne pas avoir de résultats probants comme cela éte le cas avec la gamme précédente. Pour le prix, nous réfléchirons maintenant à deux fois avant d'investir de nouveau. Dommage.”

Helpful Report

(English) - Posted 4 months ago

Bonjour, Merci pour votre retour. Je suis désolé que le produit n'ait pas répondu à vos attentes. Notre politique de retour vous permet d'essayer Facetheory en toute tranquillité. Si, pour une raison quelconque, vous n'êtes pas entièrement satisfait d'un achat Facetheory et que vous ne constatez aucune amélioration visible de votre peau dans les 365 jours, envoyez-nous simplement un e-mail à help@facetheory.com pour un échange ou un remboursement gratuit. Merci Facetheory Team

Posted 3 months ago

“I’m happy with the product I bought but I didn’t get the free gift which I chose given that I purchased more than £30 as stipulated. Please send.”

Helpful Report

(English) - Posted 4 months ago

“I love the product but the metal packaging is absolutely terrible. Especially when you start to run out, I scratched my hand trying to get the remaining product out of the last one I had. The glass jars were much better”

Helpful Report

(English) - Posted 4 months ago

“J'ai trouvé que la crème pénétrait difficilement... plaques blanches sur le visage. Le serum hydratant est plutôt pas mal. Juste une odeur pas spécial agréable”

Helpful Report

(English) - Posted 4 months ago

“Leider reagiert meine Haut allergisch auf die Produkte.”

Helpful Report

(English) - Posted 4 months ago

Hallo, Vielen Dank für Ihr Feedback. Wir entschuldigen uns aufrichtig für Ihre Reaktion. Mehrere Faktoren können zu erhöhter Empfindlichkeit oder Reizung beitragen. Es könnte ein Inhaltsstoff in der Formel sein, gegen den Sie allergisch sind, oder vielleicht ein Wirkstoff, der zu stark für Ihre Haut ist. Darüber hinaus können auch andere gleichzeitig verwendete Produkte oder Umweltfaktoren eine Rolle spielen. Wenn Sie mit einem Kauf von Facetheory nicht ganz zufrieden sind und innerhalb von 365 Tagen keine sichtbare Verbesserung Ihrer Haut feststellen, senden Sie uns einfach eine E-Mail an help@facetheory.com, um einen kostenlosen Umtausch oder eine Rückerstattung zu erhalten. MfG, Facetheory Team

Posted 4 months ago

“I've just started using your products. I noticed a little stinging, but no red rash or side effects yet.”

Helpful Report

(English) - Posted 4 months ago

Hi Sheila, Thank you for your feedback. Some stinging or tingling sensation when using ClariCleanse AHA & BHA Exfoliating Cleanser can be normal, especially if you're new to using exfoliating acids. This cleanser contains glycolic, salicylic, and lactic acids, which are active ingredients that can cause a mild inflammatory reaction on the skin. As you continue to use the product, the tingling sensation should decrease over time as your skin's barrier function improves. If you have sensitive or redness-prone skin, pay extra attention to how your skin reacts and consider using the product less frequently or switching to a gentler formulation if needed. If you have any further questions, don't hesitate to get in touch with our customer service team at help@facetheory.com directly. Thanks Facetheory Team

Posted 4 months ago

“Love this cleanser and have been using for a while but I really don’t like the new packaging at all. It looks horrible and it’s hard to get every thing out when running low, also keep getting bits of the inside of the packaging coming out with the cleanser. If they don’t change back to the jars they used to have I won’t be continuing to buy”

Helpful Report

(English) - Posted 4 months ago

“Die Produkte sind hervorragend. Die Liegerzeiten zu lange. Die neue Verpackung und die Cremen in Tuben sind furchtbar - unterschiedliche Cremen sind so gut wie nicht zu unterscheiden. Schrift und Farbe zu 98 % identisch. Das macht es wenig benutzerfreundlich.”

Helpful Report

(English) - Posted 4 months ago

“I’ve been using facetheory products for years and love the products I use. However, they’ve recently changed the packaging and it is awful! I’m not sure why they were changed but it makes getting the product out really difficult, the getting in to the product hard as it’s a metal thing to try and pierce yourself, of which I’ve nearly stabbed myself doing so, and I feel it’s going to be a lot of product wastage. Luckily I’ve still got old tubs for them to be decanted in to, but there is still going to be a lot of wastage!”

Helpful Report

(English) - Posted 4 months ago

“I like the toners and the serums. Not so much the moisturisers. They are sticky and I don’t feel my skin is hydrated enough after using them.”

Helpful Report

(English) - Posted 4 months ago

“I have loved your products for over 2 years, but I must say your packaging changes are not as effective as they once were. I always depended on the color scheme to identify which product I used when. Also, the new creams don’t have the same aroma as they did. I enjoyed the old aromas and now with the night creams all in white, it is hard to tell which cream is which.”

Helpful Report

(English) - Posted 5 months ago

“Antes del rebranding me gustaba mucho. Ahora parece que hay que utilizar más producto.”

Helpful Report

(English) - Posted 5 months ago

“Spedizione lenta, ma prodotto eccezionale”

Helpful Report

(English) - Posted 5 months ago

“I've never used oil cleanser before but with middle aging dry skin decided to try. Using it by instructions which is a couple of drops on dry skin was dragging horribly and I'd have used the bottle up in weeks to avoid the dragging. Applying to wet face- much better. Face feels clean after use and isn't drying my skin hard to tell if any improvement though. Visually no change. I'd use again but hasn't set my world on fire.”

Helpful Report

(English) - Posted 5 months ago

“I’m not sure why they decided to change the packaging. I’ve been using this product for a long time and really like it. However, the new packaging feels messy, and I really don't like it.”

Helpful Report

(English) - Posted 5 months ago

“Very disappointed with product this time . Cream seems very different from when bought in jar last time”

Helpful Report

(English) - Posted 6 months ago

“To be fair, I haven't started using the product yet as finishing off another brand but am really looking forward to trying this and getting some good results for my pigmentation hence I've only given 3 stars presently but hoping in due course being able to amend that.”

Helpful Report

(English) - Posted 6 months ago

“Bit early to tell after a few days! Seems ok but smells rather strongly of smoky bacon!”

Helpful Report

(English) - Posted 6 months ago

“Just started using this. So far so good but can't give a proper review on the products just yet as I haven't used it long enough to see results. The delivery was good and well packaged and information for each product was great - easy to find and read and lots on each one.”

Helpful Report

(English) - Posted 6 months ago

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facetheory is rated 4.7 based on 37,573 reviews