facetheory Reviews

Name: facetheory
Address: 20-22 Wenlock Road, London, London Borough of Hackney
Rating: 4.70

4.7 Rating 37,586 Reviews

95 %

of reviewers recommend facetheory

4.7

Based on 37,586 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

07961785402

Email:

help@facetheory.com

Location:

20-22 Wenlock Road,
London
London Borough of Hackney
N1 7GU

Write Your review

Tell us how facetheory made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

facetheory 5 star review on 4th January 2025

1913

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good skin products but the hand wash dispenser has arrived already broken. Pity.”

Helpful Report

Posted 3 years ago

“Sehr sehr langer Versand! Produkte gut!”

Helpful Report

Posted 3 years ago

“Products are nice but customer service does not respond to emails.”

Helpful Report

Posted 3 years ago

“Livraison trop longue”

Helpful Report

Posted 3 years ago

“I’m really satisfied about the products that I got but delivery was complicated, had to search for my goods for a few times. I received my order just after one month when it was saying that delivery time is 2-4 working days.”

Helpful Report

Posted 3 years ago

“Product are good, but not mentioned which products goes well with each other.”

Helpful Report

Posted 4 years ago

“Great products like always. Delivery took 2 weeks with no explanation as to why and no contact until I emailed them. Would’ve been great to get updates or something”

Helpful Report

Posted 4 years ago

“Not quite sure what to make of this atm. I am not using it as per instructions as I feel like I’ve cleansed face better using it as a paste first then Adding water. Only been using for a week so will give it a little time before I decide if this is a new add to my makeup bag”

Helpful Report

Posted 4 years ago

“I’m still waiting for the order 👎”

Helpful Report

Posted 4 years ago

“Unfortunately the products didn't work for me, I broke out majorly, I thought my skin was just taking time to get used to it but after a month it didn't clear up. thankfully facetheory has great customer service and I did receive a full refund.”

Helpful Report

Posted 4 years ago

“Still waiting on results of pore bright and 2% retinol , been using for one month”

Helpful Report

Posted 4 years ago

“Hello black woman here 👩🏾‍🦱I like the product it’s definitely got rid of my surface spots. I have also seen some of my hyperpigmentation fade in a short time. I’m impressed!”

Helpful Report

Posted 4 years ago

“I have not received the item”

Helpful Report

Posted 4 years ago

“Les produits correspondent à ce qui est proposé. Par contre le service client est très mauvais. Des réponses automatiques et limités à deux mots. Leurs choix de transporteur n'est pas adapté. Un livraison qui devrait prendre 2 jours (selon leur site), apris plus d'une semaine. J'ai dû payer des frais d'envoi alors que leur publicité disait que c'était gratuir.”

Helpful Report

Posted 4 years ago

“Das Feuchtigkeitsspendende Gesichtsöl riecht ziemlich unangenehm aber macht das Gesicht weich und das Serum fühlt sich okay an aber sehe noch keine Erfolge - benutze es seit ca. 3 Wochen morgens und abends”

Helpful Report

Posted 4 years ago

“Honestly I look forward to using your product. But ! The size compared to the picture posted online is deceiving. I thought I would be getting a decent size jar of body scrub. ? I’m not happy! It’s not worth it at all.”

Helpful Report

Posted 4 years ago

“Hallo, ich habe die Tagescreme mit Spf 20 gekauft, es duftet super, aber ich habe davon leider Hautausschlag (winzige weisse Pickeln) gekriegt. Schade, die Creme gefällt mir sehr..”

Helpful Report

Posted 4 years ago

“Отримала посилку, упаковка одного засобу відкрита, обидві пошкоджені. Після двотижневого використання засобів , помітного ефекту поки немає. Далі буде...”

Helpful Report

Posted 4 years ago

“Ich würde gerne eine Bewertung schreiben , nur ich weiß nicht mehr was ich bei Ihnen bestellt habe , wäre toll wenn man das Produkt dazu schreiben würde oder ein Bild , sorry aber ohne dieses kann ich leider nichts schreiben ,mit freundlichen Grüßen Maria Ehrhardt”

Helpful Report

Posted 4 years ago

“I had stopped the face cream because I did an allergy”

Helpful Report

Posted 4 years ago

facetheory is rated 4.7 based on 37,586 reviews