Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 37,680 Reviews

95 %

of reviewers recommend Facetheory

4.7

Based on 37,680 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 4th January 2025

1913

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very normal”

Helpful Report

Posted 3 years ago

“I've used it for a month now and I noticed my face doesn't get too oily when I wake up but then I noticed it came with acne breakouts which I rarely get any since puberty. And also I do not use the serum and moisturizer together because it really makes my freshly washed face very oily. I understand it works differently on everyone but so far after 1 month using, nothing much have changed.”

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Posted 4 years ago

“Facial cleanser was leaked”

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Posted 4 years ago

“Les produits ne sont pas mauvais mais ce ne sont pas les plus efficaces que j'ai pu tester, la compo est très bonne et l'option sans parfum également. Par contre j'ai du attendre plus de 3 semaines pour avoir mon colis, car le premier a été perdu et je n'en ai pas été informée directement, et ai du dû envoyer plusieurs mails pour le savoir et avoir un renvoi. Le service client était très cordial quand même.”

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Posted 4 years ago

“Alles gut und schnell angekommen 😊”

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Posted 4 years ago

“Bought the cleanser and moisturiser and all it does is bring my face out in spots :( I’ve used it for a couple of weeks and my skin is getting no better. Total waste of £20 - am very disappointed”

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Posted 4 years ago

Sorry to hear Emma, no-one wastes money with us though - just email us at help@facetheory.com and we'll get you a refund. Jamie

Posted 4 years ago

“Arrived promptly in recyclable packaging. Nice jars. The smell of the creams are too subtle for me – was quite disappointed as this is one of the reasons I was attracted to them. No noticeable difference to my skin yet; it's early days, but in 50 years, no product has ever made any significant difference to my skin, so I'm not optimistic. Pricey, so probably wouldn't buy agin unless they were in a sale, although I am happy to have found a cruelty free moisturiser with a decent SPF.”

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Posted 4 years ago

“Good skin products but the hand wash dispenser has arrived already broken. Pity.”

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Posted 4 years ago

“Sehr sehr langer Versand! Produkte gut!”

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Posted 4 years ago

“Products are nice but customer service does not respond to emails.”

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Posted 4 years ago

“Livraison trop longue”

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Posted 4 years ago

“I’m really satisfied about the products that I got but delivery was complicated, had to search for my goods for a few times. I received my order just after one month when it was saying that delivery time is 2-4 working days.”

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Posted 4 years ago

“Product are good, but not mentioned which products goes well with each other.”

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Posted 4 years ago

“Great products like always. Delivery took 2 weeks with no explanation as to why and no contact until I emailed them. Would’ve been great to get updates or something”

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Posted 4 years ago

“Not quite sure what to make of this atm. I am not using it as per instructions as I feel like I’ve cleansed face better using it as a paste first then Adding water. Only been using for a week so will give it a little time before I decide if this is a new add to my makeup bag”

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Posted 4 years ago

“I’m still waiting for the order 👎”

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Posted 4 years ago

“Unfortunately the products didn't work for me, I broke out majorly, I thought my skin was just taking time to get used to it but after a month it didn't clear up. thankfully facetheory has great customer service and I did receive a full refund.”

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Posted 4 years ago

“Still waiting on results of pore bright and 2% retinol , been using for one month”

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Posted 4 years ago

“Hello black woman here 👩🏾‍🦱I like the product it’s definitely got rid of my surface spots. I have also seen some of my hyperpigmentation fade in a short time. I’m impressed!”

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Posted 4 years ago

“I have not received the item”

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Posted 4 years ago

Facetheory is rated 4.7 based on 37,680 reviews