Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,016 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,016 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Omg this Facetheory but C whip cream is divine! It smells amazing and is the best moisturiser I have ever used. It makes me feel hydrated and more youthful and that is a huge plus as I’m in my late 50’s”

Helpful Report

Posted 1 year ago

“Toujours au top, ma marque préférée. La seule a être fiable, abordable et surtout qui donne du résultat !! Merci 💞”

Helpful Report

Posted 1 year ago

“I got the Amil C Whip SPF 30 moisturizer and it's so good for my skin. I also see the even tone in my face with the cream being non greasy and merges with the skin. I am a dusky person and this is indeed very good 🫶”

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Posted 1 year ago

“Really helped to firm my skin and smoothen. The customer support stuff were really helpful when my first item came damaged too. Would totally recommend this company and their products.”

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Posted 1 year ago

“The moisturizers and night creams are our favorites. Since using them out skin feels so much more comfortable. I use the sunscreen as well. Such a lovely soft cream to protect you from the sun when you are out and about.”

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Posted 1 year ago

“Great products and great customer service. Most products can be used alongside other products effectively without irritating the skin.”

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Posted 1 year ago

“I love all the face theory products I’ve tried, they make me skin feel and look great. A little of the product goes a long way. The moisturiser melts into my skin, which can be sensitive, but not with face theory. After years of trying different brands, I’ve found one which has love”

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Posted 1 year ago

“The products actually work, everything I have tried has given results as per the product description and given timeline. It's worth the price 100%”

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Posted 1 year ago

“Never got the product”

Helpful Report

Posted 1 year ago

Hallo Es tut uns leid, dass Ihre Bestellung nicht angekommen ist. Ich verstehe, wie frustrierend das für Sie sein muss. Ich habe den Kundenservice gebeten, dies für Sie zu prüfen und sich per E-Mail mit Ihnen in Verbindung zu setzen. Nochmals vielmals Entschuldigung für die Verzögerung. Danke Facetheory

Posted 1 year ago

“Amazing products the tranexmic serum has reduced discolouration from my psoriasis. The vitamin cream cleanser leaves skin clean without drying”

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Posted 1 year ago

“I am really pleased with my products. Will be ordering more soon”

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Posted 1 year ago

“lovely products responsibly packaged. good communications”

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Posted 1 year ago

“I love what this brand stands for and the packaging. Zero plastic! Love it. In general, from the items I purchased, the products tend towards the greasy/oily side. I'm still trying out what works best for me, and obviously that will take some trial and error. But I'm more than willing to go through that process with Facetheory :)”

Helpful Report

Posted 1 year ago

“اشتريت فيتامين سي تركيبته فعالة و قوامه جيد على البشرة”

Helpful Report

Posted 1 year ago

“My son bought me some of these products for Mothers Day. I was so pleased with them that I have bought more!”

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Posted 1 year ago

“Have loved all products from facetheory and have now switched all my skin care over to facetheory! The blusher is also brilliant! Delivery is super efficient and minimal packaging used - all recyclable:) Waiting for facetheory to start recycling their empty product glass bottles!”

Helpful Report

Posted 1 year ago

“Great range of products with amazing ingredients, and at more affordable prices than most other skincare brands. Love my face wash and will be buying again!”

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Posted 1 year ago

“I love this facetheory products. My skin looks so much better.”

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Posted 1 year ago

“Really love all of the products. They make it simple to know what you need, it’s not overwhelming like some skincare brands with 1000x step products! The products feel lovely and leave my skin super soft. I have sensitive skin and eczema on my face and since using face theory it hasn’t bothered me once. Love these products, will be a repeat customer and even better that it’s not stupidly priced like some brands!”

Helpful Report

Posted 1 year ago

“I love the Vitamin C facial cleanser. After cleaning my face and even before I moisturize, my skin feels so soft and smooth. I recommend this product to any woman, but especially if you have mature skin, like I do!”

Helpful Report

Posted 1 year ago

Facetheory is rated 4.7 based on 38,016 reviews