Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,145 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,145 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service was good, but too early to form an opinion on the product.”

Helpful Report

Posted 1 year ago

“The products are fantastic, reasonably prices, and smell and feel great. I am loving the results too. My skin hasn't looked this good in a long while. I emailed customer service to ask what I should buy with my skin type and they replied quickly with great advice and I love what I bought. I bought everything that was suggested. Definitely will rebuy all of the products I have when they run out.”

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Posted 1 year ago

“Speedy delivery, love the Realxing night cream, Regina-C moisturiser & Regenacalm serum but sadly the Foundation didn't work for me.”

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Posted 1 year ago

“Just received my items and so far I am loving my products. They are clean, smell refreshing, and I love the feel.”

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Posted 1 year ago

“My parcel arrived very quickly. I bought a day and a night cream. Pleasant fragrance. Lovely texture. I do beleive my skin looks better already.”

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Posted 1 year ago

“Always comes quite quick, well packaged, pleased with what I ordered very good value”

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Posted 1 year ago

“I am very wary about what I use on my skin and thought I'd try this product as it claims not to have any nasty ingredients . Only given 4 stars as I have only been using it a couple of days, so can't really say how well the product is working for me. It goes on very smoothly and it sinks into the skin nicely, will wait and give it some time to see if it works. Some reviewers have noted that the product comes out of the tube too much, but so far that hasn't happened to me. I do feel that the tube is more like an "ointment " application as apposed to an eye cream, but that's just my opinion.”

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Posted 1 year ago

“It is the best cream I've ever used, literally magic ❤️”

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Posted 1 year ago

“I absolutely love this product, being using it for nearly 2 years now, wouldn’t be without it. Smells great and refreshing, makes more skin feel soft youthful and keeps my spots to a minimum. Love it just my personal opinion. Cheap too and last me well over 6 month's 170ml size. I have so many products from this company the only products I use on my face other than my face cream pre makeup.”

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Posted 1 year ago

“This truly is a great product, my large pores are really barely noticeable.”

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Posted 1 year ago

“I was looking for oil free moisturisers after problems with sensitive skin, and chose a Face Theory serum and moisturiser after browsing a number of alternatives from a range of companies. I am absolutely delighted with the Face Theory products, my skin feels smooth and hydrated, the packaging and design are very attractive and excellent value for money. I am fully converted!”

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Posted 1 year ago

“Just perfect products and perfect customer service”

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Posted 1 year ago

“Excellent products”

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Posted 1 year ago

“Très bon produits:”

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Posted 1 year ago

“I love facetheory, I have been using it for years and I would never use anything else on my skin. I always get comments on my skin and how young I look. Thank you facetheory!!!!”

Helpful Report

Posted 1 year ago

“I've been using Facetheory products for a few years now and I've always been really happy with the products. I tend to suffer with skin allergies so have to be careful what I use. I haven't experienced any allergy or sensitivity at all with Face Theory. Brilliant stuff .”

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Posted 1 year ago

“Petfect for my skin type. Dry texture that I love since I don't like having cream on may hands. Awesome results”

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Posted 1 year ago

“there are 3 products I use consistently, and I love them. I have been using them for a couple of years now, and don't use any thing else.”

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Posted 1 year ago

“Très bien”

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Posted 1 year ago

“Haven’t seen much massive imrovement”

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Posted 1 year ago

Hi Catherine, Thank you for your feedback on your skincare journey. I appreciate your honesty in sharing that you haven't seen much massive improvement yet. Skincare progress can often be gradual, and it's important to remember that significant changes may take time to become noticeable. Here are a few thoughts and suggestions: Consistency is key - continue your routine for at least 4-6 weeks to allow products time to work. Especially if you use a retinol product, improvements generally become noticeable around 6-12 weeks of regular use. Take progress photos weekly in the same lighting to track subtle changes. Review your current products - we may need to adjust or introduce new items tailored to your skin's needs. Our returns policy gives you peace of mind when trying Facetheory. If, for some reason, you're not completely happy with a Facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 1 year ago

Facetheory is rated 4.7 based on 38,145 reviews