Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,145 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,145 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing products and great customer service! Super fast delivery too. My skin thanks you x x”

Helpful Report

Posted 2 years ago

“produits top correspondant parfaitement à ma peau”

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Posted 2 years ago

“I have been using Lumizea 15 for the last 6 months,it is wonderful for Rosacea and wrinkles.I’m in my 70s and recently people have remarked how good my skin looks. It really is excellent serum and great value for money.”

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Posted 2 years ago

“I bought the face cream and I love the smell and the consistency”

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Posted 2 years ago

“Incroyable vraiement ! Juste ça retire pas les taches qu’il y’a déjà mais plus d’acné sur les parties souhaitées !”

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Posted 2 years ago

“Great product at a fair price”

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Posted 2 years ago

“Face Theory, a wonderful skin care brand. Products are absolute quality, there’s something for everyone. The customer service is amazing, reliable and fast. I’ve used Face Theory products of 4 years now and haven’t regretted it. My skin is clear smooth and so much more, I can’t help but recommend it to friends and family. If you’re buying their products you won’t regret it! Thank you Face Theory!”

Facetheory 5 star review on 14th June 2024

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Posted 2 years ago

“Every product I've used has been great, they have great customer service & quick delivery. Also minimal plastic packaging, vegan & cruelty free, options for sensitive skin (e.g. no fragrance) - they've thought of so much! I once had an issue with a pump not working on a cleanswer and although at first there was a bit of a wait for a response, when I chased this up it was sorted really quickly.”

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Posted 2 years ago

“Sehr gute Qualität”

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Posted 2 years ago

“Good products and well presented.”

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Posted 2 years ago

“Great products, recyclable containers and fast delivery”

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Posted 2 years ago

“Bisher habe ich die Qualität der Facetheory-Produkte sehr gut gefunden. Meine Haut ist leider sehr sensitiv und ich leide an Rosacea auf meinen Wangen. Aber Ich wurde von Lumizela 15 überzeugt, da das Serum die Rötungen geheilt hat. Die anderen Cremes sind auch passend für meine empfindliche Haut!”

Helpful Report

Posted 2 years ago

“Absolutely gorgeous skincare. Leaves my face feeling clean and fresh, as well as reducing the size of my pores and helping with occasional breakouts. I also scanned with the Yuka App and the Vitamin C cleanser gets a 100/100 score! Amazing value, great size and speedy delivery. Highly recommend!”

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Posted 2 years ago

“Chose face theory due to their policy of not testing on animals here or abroad. Been using for a few months and found the day & night cream very nice, lovely fragrance, started using drops before bed with moisturiser which makes my skin feeling very soft. Helps with fine lines & wrinkles too. Very much recommended”

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Posted 2 years ago

“Great company with a fantastic ethos and wonderful product selection, always a great customer experience, highly recommended!”

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Posted 2 years ago

“Supers produits, les sérums sont efficaces et de bonne qualité. Le fait qu'ils soient vegan est top. Le service client est réactif et à l'écoute. Toujours satisfaite par les produits Facetheory que j'achète.”

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Posted 2 years ago

“Facetheory products have genuinely changed my skin- it is clearer, brighter and blemish free, and I virtually never have breakouts. By far the best products I’ve ever used, which suit my sensitive skin perfectly. The prices are very reasonable, and customer service excellent.”

Helpful Report

Posted 2 years ago

“What can I say about this brand other than I’m obsessed! From the beautiful products that soothe my skin, make it glow and feel nourished rather than tight, hot and irritated like so many others, through to the impeccable customer service. This brand is first class in every way! Thank you x”

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Posted 2 years ago

“Wrong item was shipped”

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Posted 2 years ago

Hi, It is always a priority to provide a seamless experience to our customers, and we’re sorry we fell short. We can see here that a member of our team assisted you with this issue. I've asked our customer service team to look into this and get in touch through email. Thanks Facetheory

Posted 2 years ago

“I have struggled with cleansing products for My skin, so when my daughter recommened the product I gave it a try and I have not looked back. It is amazing. My skin is clear and feels lovely. Thank you facetheory. 😊”

Helpful Report

Posted 2 years ago

Facetheory is rated 4.7 based on 38,145 reviews