Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,016 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,016 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very impressed with the quality of these products and feel very happy in the knowledge they are nasty-stuff free!”

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Posted 1 year ago

“Amazing Skincare for an amazing price”

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Posted 1 year ago

“I ordered these products because of the reviews and the price point. I had been buying eminence for years.. and spending a crap ton of money on it. I was seeing zero improvement in my skin. I have been using this for about a month. The cleanser, the toner, the moisturizer and the gel. My skins redness is diminishing slowly and have had ZERO acne, which was common with my old products. AND all of these together cost the same as one of my old cleaners. I’m SOLD! I’m 45 with combo/aging/fair/red skin”

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Posted 1 year ago

“Love their skincare products, almost everything works like a magic for me, better than those luxury brands that I’ve always used. I love it that they have safe ingredients, feeling and working great on my skin, awesome return policy, showing confidence in their own quality. Cute packaging as well!”

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Posted 1 year ago

“I didn‘t receive my products. The package never arrived.”

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Posted 1 year ago

Hi Sorry to hear that you have not received your order yet. I understand how frustrating this must be for you. I have asked customer service to check this for you and to get in touch via email. Thanks, Facetheory Team

Posted 1 year ago

“Absolutely amazing products. I purchased cleanser, face cream and serum and night oil. All of them exceeded my expectations. The face cream is absolutely gorgeous 😍 and the rest as well. Thank you”

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Posted 1 year ago

“I have been using Facetheory for a few years. I started using it because they are cruelty free products and that is the most important thing for me. I use the Ocuwake eye cream, the Relaxing Night Cream and the Aventhra Moisturizer. They are good products and feel good on my skin. I highly recommend facetheory products and their customer service is great. They are always responsive, friendly and helpful.”

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Posted 1 year ago

“Love the creamy cleanser, day and night creams.”

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Posted 1 year ago

“Excellent product. I don"t often wear makeup but do wear SPFs so wash off cleanser essential. This works a treat, skin left feeling really clean and soft.”

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Posted 1 year ago

“This face helped my acne on my cheeks clear up so much. I am amazed as I have tried so many different products. I will definitely continue to buy from facetheory”

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Posted 1 year ago

“Fab, nice and light weight with good coverage”

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Posted 1 year ago

“Really good products! The N10 serum is one of the best skin care products I've ever used and is fantastic on my acne-prone skin. Delivery is quick with no issues.”

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Posted 1 year ago

“I purchase both the Resvera-F and Regnacalm Pro from facetheory and together they have transformed my skin. I am 51 and can honestly say that my skin is tighter and brighter than its ever been. Along with my morning routine I finally have the skin I've always wanted, and in combination with these products from facetheory, I now have it. Will always purchase these.”

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Posted 1 year ago

“I started suffering with adult acne at the age of 23, and never had any skin issues before that. I tried (probably) everything available out there (and yes, I am talking about ''big'', ''expensive'' and ''popular'' brands) but nothing really helped, or if it did improve my skin - it was for a short period only. I came across facetheory's website whilst I was on the look out for something new to try, and have been using their products for 9 months. I am so pleased with the results, I wouldn't use anything else! Their products are also very affordable, given their brilliant quality and packaging. Honestly, my only regret is not finding facetheory sooner!”

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Posted 1 year ago

“This face cream was lovely and moisturising and great to know that it's free from all nasty chemicals”

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Posted 1 year ago

“He notado un cambio positivo en la textura de mi piel, me siento la piel mas suave y la veo mas luminosa.”

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Posted 1 year ago

“Packet nicht angekommen”

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Posted 1 year ago

Hallo Es tut uns leid, dass Ihre Bestellung nicht angekommen ist. Ich verstehe, wie frustrierend das für Sie sein muss. Ein Blick auf die Sendungsverfolgung der ursprünglichen Bestellung zeigt, dass diese im Zielland angekommen ist und derzeit auf die korrekte Lieferadresse wartet, um mit der letzten Lieferphase fortzufahren. Nochmals vielmals Entschuldigung für die Verzögerung. Danke Facetheory

Posted 1 year ago

“Frais de douane de 30€ à l arrivée mauvaise surprise.”

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Posted 1 year ago

Bonjour, Merci pour votre avis. C'est toujours une priorité de fournir une expérience transparente à nos clients, y compris le pré-paiement des frais de douane pour nos clients. J'ai demandé au service client d'examiner cette situation et de vous contacter par e-mail. Merci Facetheory Team

Posted 1 year ago

“Very pleased with my product and its delivery.”

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Posted 1 year ago

“Love your oroducts and but them on repeat”

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Posted 1 year ago

Facetheory is rated 4.7 based on 38,016 reviews