Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,145 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,145 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Je n’ai toujours pas reçu mes produits c’est inacceptable”

Helpful Report

Posted 1 year ago

“While in London for a few days, I visited the physical storefront. The comprehensive consultation and attentive energy I received was unlike any other facecare cantred store I have been to. I left with a rountine for the summer (somehthing I was looking for). So far, I am enjoying using my products and have had no adverse side effects.”

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Posted 1 year ago

“I am very happy with all my purchases, will definitely come back for more”

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Posted 1 year ago

“Toujours plus que satisfaite de vos produits!!! Je vois une nette différence quand je les utilise ou pas. Et la compo est parfaite (100/100 sur Yuka) Adepte à vie”

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Posted 1 year ago

“Azienda seria e i problemi vengono risolti in brevissimo tempo. Spedizioni e imballaggio ottimi. Prodotti ottimi che mi hanno letteralmente cambiato la pelle in meglio.”

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Posted 1 year ago

“I bought some products and has a problem with the delivery but they fixed it straoght away and I reveived my products and I am very happy with the results so far.”

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Posted 1 year ago

“I can’t really say because I don’t see any difference yet. My acne and spots are still very visible”

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Posted 1 year ago

Bonjour Merci pour votre retour et je suis désolé d'apprendre que les produits n'ont pas encore donné les résultats escomptés. Pour certaines personnes, une routine cohérente peut prendre plus de temps pour en constater tous les avantages. Notre politique de retour vous offre une tranquillité d'esprit lorsque vous essayez Facetheory. Si, pour une raison quelconque, vous n'êtes pas entièrement satisfait d'un achat facetheory et ne remarquez aucune amélioration visible de votre peau dans les 365 jours, envoyez-nous simplement un e-mail à help@facetheory.com pour un échange ou un remboursement gratuit. Merci Facetheory

Posted 1 year ago

“I am very happy with the products. They were much cheaper than other similar products, I love the plastic free packaging and my skin looks so much better.”

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Posted 1 year ago

“One of my favourite brands. Not too expensive, nice ingredients and great products.”

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Posted 1 year ago

“I have very sensitive skin and suffer from Rosacea, believe me I have tried everything, my daughter uses Facetheory and helped me put a package together. Been using the products for three weeks now and what a difference! Can’t recommend enough thank you !”

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Posted 1 year ago

“Love the products”

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Posted 1 year ago

“3 years being customers, delivery is fast, parcel well packed, customer service response fast if you need it. products are very good ( depending what your skin type), price is higher than before but I bought it normally when they are offering the discount.”

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Posted 1 year ago

“I am a client since 3 years. I am very happy with the quality and ethical values of Facetheory”

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Posted 1 year ago

“Great quality and ingredients”

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Posted 1 year ago

“I purchased the triple action Cleanser and the amil c whip moisturiser. I am mid 30s with combination skin. I was worried the moisturiser may be a bit heavy, but it feels lovely and sinks in leaving skin smooth and non greasy. The Cleanser is also lovely, and you can feel a slight tingle as the AHAs and BHAs do their work. Both smell really nice, not too overpowering. I have tried ALOT of skincare brands, both expensive and chemist brand, and I can say I am enjoying this and would probably buy it again.”

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Posted 1 year ago

“Ingrédients parfait efficacité maximale rapport qualité-prix excellent Sur tout les produits que j'ai testé”

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Posted 1 year ago

“Ich liebe die Produkte und bleibe treu!”

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Posted 1 year ago

“I ordered a night cream, day moisturiser and impulse buy lip colour. The products are gorgeous. I am so pleased. Delivery was prompt too.”

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Posted 1 year ago

“Really like this product. I plan to continue to buy even though it is not available in the USA. It is very moisturizing. I use it every night before bed.”

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Posted 1 year ago

“Fantastic customer service, definitely recommend ⭐”

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Posted 1 year ago

Facetheory is rated 4.7 based on 38,145 reviews