Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,020 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,020 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant brand !”

Helpful Report

Posted 1 year ago

“Absolutely love the products I’ve had from Facetheory! I’ve struggled to find an oil free moisturiser that actually keeps my skin hydrated but theirs has been great. I also love the vitamin C cleanser, my face feels so soft and clean afterwards.”

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Posted 1 year ago

“I love the packaging so unique. The products are great very light not too heavy in the face.”

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Posted 1 year ago

“Je suis ravie du produit reçu”

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Posted 1 year ago

“I bought a day moisturiser for mature skin which I'm afraid left me itchy, but the night cream with lavender is really nice.”

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Posted 1 year ago

“Fast delivery, clear communication and mails on what to expect and when, good products.”

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Posted 1 year ago

“Absolutely brilliant customer service. Sadly the products I got didn't suit my very sensitive skin. But the customer service was so prompt and quick to help with an instant refund. Although the products didn't suit me, I still highly recommend them as they are top quality. The feel of how they sink into your skin, in particular the super gel moisturiser, was amazing and would be great for people like me who hate the texture of thick, greasy creams. I'm sad I can't continue using them!”

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Posted 1 year ago

“Je ne suis pas très satisfaite car après un mois d'utilisation assidue, ma peau s'est dégradée... Je ne sais pas si je n'ai pas pris la bonne combinaison de produits Mais pour le moment je ne suis pas du tout convaincue”

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Posted 1 year ago

Bonjour Merci pour votre retour et je suis désolé d'apprendre que le produit n'a pas répondu à vos attentes. Nous comprenons que chaque personne est différente et que certains produits cosmétiques peuvent tout simplement ne pas convenir à certains types de peau. Notre politique de retour vous offre une tranquillité d'esprit lorsque vous essayez Facetheory. Si, pour une raison quelconque, vous n'êtes pas entièrement satisfait d'un achat facetheory et ne remarquez aucune amélioration visible de votre peau dans les 365 jours, envoyez-nous simplement un e-mail à help@facetheory.com pour un échange ou un remboursement gratuit. Merci Facetheory

Posted 1 year ago

“Fabulous customer service. Received a faulty product and problem was instantly sorted out and replaced. Kate was extremely helpful and Merry too making my overall customer experience exceptionally good. Thank you so much. ..wonderful products amd wonderful service”

Helpful Report

Posted 1 year ago

“I found facetheory through an extensive Google search while looking for a natural, gentle moisturizer that wouldn't exacerbate my sensitive, ace-prone skin. I'm 47, but still get cystic acne with most moisturizers and sunscreens, so I've gone without it for years. Most acne treatments are too harsh for my skin, so I have to avoid those, as well, as I can also have bouts of eczema with some products. This led to plenty of unchecked wrinkles and dark spots over the years. I started small and purchased the Supergel. With consistent use, my skin tone and color was evened out and my face looked less haggard, my pores smaller and less noticeabl - to the point that friends and family commented on my skin looking better. I'm halfway through my second tube and already purchased a third bc this is a daily part of my routine, now. It's super light but still provides moisture; I don't remember the last time my skin tone looked this even and hydrated. The best part is that it did not cause me to break out. I also recently purchased the Viridicleanse face wash, which I also love. I plan to try one of the BHA products soon, but I'm taking my time adding new products to make sure my skin is happy with each addition. So far, this is the best experience I've had with skincare in my adult life. I have probably the toughest skin to care for, so I'm so happy to have found this brand. I like that I can get points for purchasing products, and I love that they occasionally have sales so I can stock up. I like this brand so much, I wish that they also had a hair care line, as I'm still searching for something that is gentle on my scalp, which is also acne prone.”

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Posted 1 year ago

“Très satisfaite de vos produits. Aucunes réactions allergiques pour ma peau sensible. J'adore la crème aventhra ainsi que la lotion Green-c et la crème nettoyante vitamine c. Odeur discrète et très agréable. A bientôt.”

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Posted 1 year ago

“produits efficaces et tres agreables a utiliser.”

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Posted 1 year ago

“Very satisfied with my product. Very good results.”

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Posted 1 year ago

“The Supergel Moisturiser M3 is great, have been using for some years now - lasts long and is effective.”

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Posted 1 year ago

“Look forward to seeing my results”

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Posted 1 year ago

Hi Ayesha, Thank you for your feedback. We recommend using the product for at least 4 weeks continuously to see any first changes. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory

Posted 1 year ago

“Produits de bonne qualité. Par contre la livraison est très lente: Il faut compter au moins 3 semaines pour les recevoir.”

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Posted 1 year ago

“I’ve been looking for good skincare products for a while but as someone who has never been great at keeping up a good skincare routine have never stuck to a single brand. The facetheory products have been a game changer for me!! I absolute love how gentle the products feel on my skin and my face genuinely looks brighter and healthier. I now use multiple products from here and will definitely continue to do so.”

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Posted 1 year ago

“Wonderfully moisturising. I chose the scent free version and it was really gentle on my skin. Quick postage and delivery too. Highly recommended!”

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Posted 1 year ago

“My product was open and had leaked and I sent an email with a picture but never heard anything back to make this right.”

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Posted 1 year ago

Hi, It is always a priority to provide a seamless experience to our customers, and we’re sorry we fell short. Unfortunately there are unexpected delays with stock to be delivered to our EU warehouse. I have passed on your feedback to our experience team. We can see here that a member of our team attempted to assist you with your issue. I have requested that they reach out to you again via email. Facetheory Team

Posted 1 year ago

“Très satisfaite. Meilleur rapport qualité prix”

Helpful Report

Posted 1 year ago

Facetheory is rated 4.7 based on 38,020 reviews