Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,011 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,011 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product and the new packaging is good change.”

Helpful Report

(English) - Posted 1 year ago

“J’aime beaucoup les produits Facetheory !”

Helpful Report

(English) - Posted 1 year ago

“Produit conforme et de bonne qualité”

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(English) - Posted 1 year ago

“Really good”

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(English) - Posted 1 year ago

“For over two months, I had terrible outbreaks from acne rosacea and nothing I used helped. I’m so happy I found Facetheory because my skin improved about 95% in two weeks. I still have small spots on my chin but they are almost gone.”

Helpful Report

(English) - Posted 1 year ago

“Muy contenta”

Helpful Report

(English) - Posted 1 year ago

“Je ne connaissais pas du tout Facetheory , je suis tombée par hazard et je me suis dis pourquoi pas . je ne regrette pas mes achats , Aprés quelques semaines , j ai vu le résultat , ma peau est plus lisse , hydratée, disparition des taches .... C est certain je continuerais à commander . Merci facetheory”

Helpful Report

(English) - Posted 1 year ago

“Ho ricevuto crema notte e crema giorno in regalo da una mia amica e mi sono trovata benissimo.Infatti le ho ordinate.Sono ottimi prodotti e la mia pelle è migliorata Molto contenta♡”

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(English) - Posted 1 year ago

“Very good”

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(English) - Posted 1 year ago

“Me encanta la textura y el olor”

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(English) - Posted 1 year ago

“Not seen any results at all.”

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(English) - Posted 1 year ago

Hi Chris, We appreciate your feedback, and we apologise for hearing that the product did not meet your expectations. We note that you have used the product for just over two weeks. It's important to note that individual results may vary, and consistency in application is crucial for achieving the best outcomes. Combining tranexamic acid with other skincare ingredients and using sun protection can enhance its effectiveness. More noticeable changes in hyperpigmentation, including a reduction in dark spots and melasma, typically occur after 4-8 weeks of regular application. If you're not happy with your Facetheory purchase and don't see any visible improvement in your skin within 365 days, please don't hesitate to email us at help@facetheory.com for a free exchange or refund. Thanks, Facetheory Team

Posted 1 year ago

“Tried these products for the first time and I’m really happy with them! No overpowering fragrance and the creams just feel good!”

Helpful Report

(English) - Posted 1 year ago

“Great products - made my skin feel clean and smooth. Reasonably priced, made in the UK and sustainable.”

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(English) - Posted 1 year ago

“Super Service”

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(English) - Posted 1 year ago

“Arrived really fast, pricing ok, texture is nice and smooth, waking up my face was really calm and plump.”

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(English) - Posted 1 year ago

“Sorry - but I prefer the old branding. I used to love the moisterisers and the face wash. These are now completely different textures and not the same. I also cannot buy the lovely face cloths you used to have. Please go back to the old branding and the old ingredients. I dont think I will continue with your products. Have bought from the outlet a few times but the old items are now scarce.”

Helpful Report

(English) - Posted 1 year ago

Hi Michelle, Thank you for sharing your feedback about our recent changes. We understand that you strongly prefer our previous branding and formulations, particularly the moisturizers and face wash. We appreciate your loyalty to our products and the face cloths you enjoyed. We will consider your comments as we continue to evolve and improve our offerings. If you have any other suggestions or feedback, please feel free to share them with us. We value your input and hope to meet your expectations in the future. Thanks Facetheory Team

Posted 1 year ago

“La livraison en général est lente à part ça le produit est bien”

Helpful Report

(English) - Posted 1 year ago

“This product is a game changer. I have been using it for the past two weeks and there is massive change to my face. My dark spots a re being cleared. I will keep using it”

Helpful Report

(English) - Posted 1 year ago

“My face waa very busy with Acne, pigmentation and scaring. I spoke to my colleague who advised me to use facetheory cleanser. I bought the cleanser on 5/2/25, received it on 13/2/25. With 2days the acne started to resolve. One week into using it. The pigment and scaring are fading away..”

Helpful Report

(English) - Posted 1 year ago

“I don’t see any difference to my pigmentation using this product.”

Helpful Report

(English) - Posted 1 year ago

Hi, We appreciate your feedback, and we apologise for hearing that the product did not meet your expectations. We note that you have used the product for just over two weeks. It's important to note that individual results may vary, and consistency in application is crucial for achieving the best outcomes. Combining tranexamic acid with other skincare ingredients and using sun protection can enhance its effectiveness. More noticeable changes in hyperpigmentation, including a reduction in dark spots and melasma, typically occur after 4-8 weeks of regular application. If you're not happy with your Facetheory purchase and don't see any visible improvement in your skin within 365 days, please don't hesitate to email us at help@facetheory.com for a free exchange or refund. Thanks, Facetheory Team

Posted 1 year ago

Facetheory is rated 4.7 based on 38,011 reviews