Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,250 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,250 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have loved the products from the first use. I have been using a different brand for years and was gifted this. I cannot be happier with my products.”

Helpful Report

(English) - Posted 1 year ago

“I like the products a lot my son got me started on them good for your skin .”

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(English) - Posted 1 year ago

“This eye cream is great. I have tried so many other products in the past but my skin reacts to their content. This one is moisturising, gentle and does reduce the appearance of wrinkles. Definitely recommended for those with delicate skin.”

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(English) - Posted 1 year ago

“Looooove this moisturizing gel! It's great for my oily skin! This is my go to moisturizer.”

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(English) - Posted 1 year ago

“Love the products I ordered. Large size and works so well.”

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(English) - Posted 1 year ago

“Huge range of products designed to support all skins and conditions. Easy ordering process including subscriptions. Fast delivery. Best of all, cruelty free, UK based and independent.”

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(English) - Posted 1 year ago

“Delivery was easy and the products are amazing! Used the products for about a week now, and I’ll definitely be back for my skin care needs!”

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(English) - Posted 1 year ago

“Love the product but hate the new packaging, it causes lots of product waste and I can no longer repurpose and reuse the old glass jars as I need to throw out the metal tubes. Terrible decision to change the packaging after speaking to other face theory fans they also agree”

Helpful Report

(English) - Posted 1 year ago

Hi, Thank you for sharing your feedback. We're glad to hear you love the product itself. We understand your concerns about the new packaging and the increased product waste it may cause, as well as the inconvenience of not being able to repurpose the old glass jars. Please know that your comments, along with the feedback from other Face Theory fans, are valuable to us and will be taken into strong consideration as we continue to evaluate and improve our packaging choices to better align with sustainability goals and customer preferences. We appreciate your honesty and your support for the brand. Facetheory Team

Posted 1 year ago

“Unfortunately I'm not a fan of the new packaging. I'm ending up with wastage when too much product comes out (it's very hard to squeeze out the right amount and you can't wipe off or put back the excess) and the lid is small and fiddly. It also can't be easily recycled where I live. The moisturiser is fine but at this price it needs to not annoy me every morning.”

Helpful Report

(English) - Posted 1 year ago

Hi, Thank you for your honest feedback. We're sorry to hear that the new packaging has caused frustration with product wastage and the lid design. We truly appreciate you sharing these details, as it helps us improve both user experience and sustainability. Your point about recyclability is very important, and we’re actively exploring more eco-friendly options. We're glad to hear you like the moisturizer itself, and we hope to make your daily routine more enjoyable in the future. If you have any further suggestions or concerns, please don’t hesitate to reach out. Thanks Facetheory Team

Posted 1 year ago

“The texture of the products felt nice and once used the cleanser but come 10am, my face was shiny and oily. It also made me break out. I have acne and oily skin and this didn’t help me so stopped using.”

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(English) - Posted 1 year ago

“Resveratrol is my holy grail skincare product and my skin has become the best it has ever been and I'm 52! It's the key ingredient I use consistently and it's transformed my skin. It's a travesty that Facetheory are discontinuing it....im heartbroken 😔 The peptide night cream is amazing too 😊”

Helpful Report

(English) - Posted 1 year ago

“I’ve always been very pleased with my Facetheory products including the ones I purchased recently. I would have bought more items but so many were out of stock which was disappointing . But thanks anyway.”

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(English) - Posted 1 year ago

“No sure how I feel about Glow c vitamin serum. It seems a bit oily and takes along time to soak in. When I apply it, it has a very warming effect. ( never experienced that with other vit c serums) No been using it long enough to see an results yet, and my concern is, whether it will cause breakouts on my unpredictable menopausal skin. I will continue with it. Time will tell. Generally I love all Face Theory products and hope this does not disappoint.”

Helpful Report

(English) - Posted 1 year ago

Hi Catriona, Thank you for sharing your experience with the Glow-C Vitamin C Serum. It's understandable to notice differences since this serum contains 20% ethylated vitamin C combined with ferulic acid and glycerin, designed to brighten and hydrate the skin without irritation or greasy residue for most users. The oily texture you mentioned may be related to some moisturising ingredients like olive oil derivatives included in the formulation, which for some can feel heavier or take longer to absorb. The warming sensation is unusual for vitamin C serums, which are generally formulated to be gentle and non-irritating, but individual skin reactions can vary. Regarding concerns about breakouts on menopausal or unpredictable skin, this serum is fragrance-free and aimed to be non-irritating, but because it contains active antioxidants and moisturizing components, patch testing first is advisable. If your skin is prone to sensitivity or breakouts, monitoring how your skin responds as you continue is wise. Many users appreciate Face Theory's products for their effectiveness and quality, so it's good to hear you're giving it time to see results. Vitamin C serums often require consistent use over weeks to months to notice visible benefits such as brightening, improved texture, and reduced dark spots. If the oily feel or warming persists or worsens, or if breakouts occur, consulting with a dermatologist might help tailor your skincare even better. Meanwhile, continuing with careful observation as you are doing is a sensible approach. Thank you for your loyalty to Facetheory, and I hope the Glow-C serum meets your expectations over time. Facetheory Team

Posted 1 year ago

“Excellent always buying”

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(English) - Posted 1 year ago

“Excellent service and the products I have tried so far have been wonderful.”

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(English) - Posted 1 year ago

“I bought the gel moisturizer and it really works for me as I got oily skin brilliant product”

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(English) - Posted 1 year ago

“This serum is amazing! Before I started using this my skin would always get irritated when I used retinols as well as acids. It would get dry and flaky for days after. This is the first barrier serum that has actually helped. I just started using it a couple of weeks ago and it immediately worked. I no longer have that issue at all. I'm using a retinal 4 times a week as well a acid once a week and my skin looks great. This is a really nice serum, it's lightweight and it doesn't take much to spread on your face as well as your neck and chest. I took a chance and purchased 3 of them. I'm so glad I did.”

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(English) - Posted 1 year ago

“Always used facetheory. Great skin care”

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(English) - Posted 1 year ago

“Brilliant service, fanatstic products and excellent communication from the Facetheory. A full 10 out of 10 from me! I'll certainly be using Facethoery again! LOVE :)”

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(English) - Posted 1 year ago

“Ich bin sehr zufrieden mit den Produkten von facetheory.Habe schon vieles probiert aber bei fettiger findet man selten gute Produkte.”

Helpful Report

(English) - Posted 1 year ago

Facetheory is rated 4.7 based on 38,250 reviews