Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,250 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,250 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

Write Your review

Tell us how Facetheory made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Me encanta todos los productos!! Hay mucho cuidado con las formlaciones. No le pongo 5 por los precios, últimamente han subido y no hay muchas ofertas”

Helpful Report

(English) - Posted 1 year ago

“I’m honestly not sure what to think of this. The serum is very heavy and very oily. I have oily skin so I will not be able to use under my makeup and because I use a retinoid, I won’t be able to use at night. I had high hopes because of the small amount of ingredients but I won’t be able to use this and I’m not sure what to do with it.”

Helpful Report

(English) - Posted 1 year ago

Hi, Thank you for sharing your experience with our Glow-C Vitamin C 30% Serum. We appreciate your honest feedback and are sorry to hear the texture did not suit your skin type. While this serum is formulated with a high concentration of stable vitamin C and minimal ingredients to target brightness and hyperpigmentation, we understand that the rich, oil-based texture can feel heavy for those with oily skin—especially under makeup or when combined with other active treatments like retinoids. If you’re finding it too heavy, you might consider using a lower concentration vitamin C serum or a water-based, oil-free formula, which can be more comfortable for oily or acne-prone skin. Our 20% version could be a better fit if you decide to try vitamin C again in the future. If you’re unable to use the product, please reach out to our customer care team—we’d be happy to discuss options or help you find a product better suited to your skin’s needs. Thank you again for your feedback; it helps us improve and guide others in finding the right skincare solutions. Thanks Facetheory Team

Posted 1 year ago

“I’ve always had oily skin and suffered with hormonal breakouts. I’ve tried many different brands and never found a regime that works. I tried Face theory because of the good reviews and affordability. I’ve been very pleasantly surprised. I will keep using and try more products. Especially when they are on offer.”

Helpful Report

(English) - Posted 1 year ago

“Loving the moisturiser so far and the serum. Day moisturiser has a lovely smell and leaves my skin soft and hydrated. Night cream feels rich and smooth. I have been using this while on holiday and has definitely stopped my skin from drying out. X”

Helpful Report

(English) - Posted 1 year ago

“I was given my first bottle of peptide serum but my skin loves it so much I am now in my third. My skin is noticeably softer”

Helpful Report

(English) - Posted 1 year ago

“Je recommande vraiment je suis satisfaite de leurs produit. J’ai une peau très sensible et le produit correspond vraiment à ce que j’attendais. Je recommanderais bientôt”

Helpful Report

(English) - Posted 1 year ago

“I love this product - it leaves my skin feeling great. However the smell has changed since I last bought it and there’s a distinct smell of TCP(?!). Not sure I like the smell enough to buy it again”

Helpful Report

(English) - Posted 1 year ago

Hi Kirstie, Thank you for your feedback on the Polypep Complex Collagen-Boosting Serum. We're glad to hear that you love how it leaves your skin feeling! We appreciate you letting us know about the change in the scent and your concerns about the TCP-like smell. We take all sensory experiences seriously and will pass this on to our product team for review. Your input helps us improve, and we hope to restore your confidence in the product for future purchases. If you have any further questions or need assistance, please feel free to reach out. Thanks Facetheory Team

Posted 1 year ago

“Great products,using them already for years and always a Super satisfied customer ❤️”

Helpful Report

(English) - Posted 1 year ago

“I ordered the Grapefruit moisturiser and I'm not disappointed! Smell is amazing and it leaves my skin feeling lovely, soft and hydrated. Just ordered the eye cream, looking forward to trying that too!”

Helpful Report

(English) - Posted 1 year ago

“Globalement les produits sont bons notamment les nettoyants Juste un bémol pour le sérum n20 très cher et pour le moment je ne vois pas de différence”

Helpful Report

(English) - Posted 1 year ago

“Ho avuto il piacere di scoprire i prodotti di questo brand anni fa e mi sono innamorata!!!!”

Helpful Report

(English) - Posted 1 year ago

“Feels lovely and works wonders for my skin type, so glad I found it 😁👍🏼 10/10”

Helpful Report

(English) - Posted 1 year ago

“Good product. Quick delivery”

Helpful Report

(English) - Posted 1 year ago

“I miss the glass containers!”

Helpful Report

(English) - Posted 1 year ago

“C'est bien traduit en Français”

Helpful Report

(English) - Posted 1 year ago

“Die Bestellung war einfach und wurde schnell geliefert. Sie UV-Tagescreme mit Vitamin C ist okay, ist aber schwer am Gesicht zu verteilen, trocknet die Haut aus und hinterlässt am Anfang weiße Spuren. Nicht für tägliche Routine leider. Rétinol- Creme hat schnell zu Reizung der Haut geführt, obwohl ich bisher schon eine ziemlich lange Erfahrung mit Retinolseren hatte. So richtig überzeugt haben mich Eure Produkte doch nicht.”

Helpful Report

(English) - Posted 1 year ago

Hallo Olga, Vielen Dank für Ihr ehrliches Feedback und dass Sie sich die Zeit genommen haben, Ihre Erfahrungen zu teilen. Es tut uns leid zu hören, dass die UV-Tagescreme mit Vitamin C für Sie schwer aufzutragen war, die Haut ausgetrocknet hat und weiße Spuren hinterlassen hat. Wir empfehlen, die Creme auf gut durchfeuchteter Haut in kleinen Mengen aufzutragen und sie sanft einzumassieren – oft hilft das, das Produkt gleichmäßiger zu verteilen und Rückstände zu vermeiden. Dass die Creme Ihre Haut ausgetrocknet hat, sollte natürlich nicht passieren. Wir nehmen Ihr Feedback ernst und geben es an unser Produktteam weiter. Auch die Reaktion auf die Retinol-Creme tut uns sehr leid, besonders da Sie bereits Erfahrung mit Retinol haben. Jede Haut reagiert unterschiedlich, aber wir empfehlen grundsätzlich, neue Retinol-Produkte langsam einzuschleichen, um die Haut an die Formulierung zu gewöhnen. Sollten die Irritationen anhalten, raten wir, die Anwendung zu pausieren und ggf. einen Dermatologen zu konsultieren. Wir bedauern, dass unsere Produkte Sie nicht überzeugen konnten, und möchten uns für Ihre Offenheit bedanken. Wenn Sie möchten, beraten wir Sie gerne individuell, um gemeinsam die passenden Produkte für Ihre Hautbedürfnisse zu finden. Melden Sie sich jederzeit bei unserem Kundenservice – wir helfen gerne weiter. Herzliche Grüße Ihr FaceTheory Team

Posted 1 year ago

“Je suis très satisfaite des produits de facetheory ça fait 2 ans que j’utilise les produits. Mais il faut revoir la livraison c’est beaucoup trop long.”

Helpful Report

(English) - Posted 1 year ago

“Great product, my skin feels really nourished”

Helpful Report

(English) - Posted 1 year ago

“Produits au top. Les seuls qui m'ont aidé à me débarrasser de mon acné hormonale.”

Helpful Report

(English) - Posted 1 year ago

“I’ve always loved Facetheory products and their service is impeccable. For someone that has sensitive skin with rosacea, I feel very catered towards with their range and even when I’ve had issues, the service is nothing short of attentive. I would 100% recommend facetheory to anyone who is looking to start their skincare journey!”

Helpful Report

(English) - Posted 1 year ago

Facetheory is rated 4.7 based on 38,250 reviews