Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,138 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,138 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worked after a week and don't even need to use anything else. Best on the market”

Helpful Report

(English) - Posted 1 year ago

“I'd been using serum and moisturiser and added face oil when buying from Facetheory. My skin is finally not dry. I don't know if it's the oil or a combination of all three. For years I had oily skin with acne and the menopause has given me dry skin. So I'm happy with the results.”

Helpful Report

(English) - Posted 1 year ago

“Les seuls produits qui fonctionne à merveille ! C'est la 1 ère fois que je vois une réel action sur ma peau ...j'achète pas du rêve , les produits ont vraiment la composition vendue vu l'amélioration de ma peau ! Et j'en ai essayé des marques ,même de très grandes marques avec aucun résultat ! Merci et continuez !”

Helpful Report

(English) - Posted 1 year ago

“Als sehr hautverträgliche Naturkosmetikprodukte liebe ich es, jeden Morgen und Abend mein Gesicht zu reinigen, mit Toner auszugleichen und zu pflegen. Mein Teint ist strahlend geworden.”

Helpful Report

(English) - Posted 1 year ago

“Good products, fast delivery, no problem”

Helpful Report

(English) - Posted 1 year ago

“Siendo una mujer de 60+ años ha sido un poco atrevido comprar Facetheory, aun bastante desconocido en España. Me convenció el “no fuss” de sus formulas, ética, etc. Cosas que no me gustan: los tapones de rosca, (blancas y finas) que no enroscan bien una vez abierto. También tuve problemas con el tubo de crema de ojos. Al abrirlo salió con presión bastante cantidad. De hecho estrene la marca usando la crema de ojos durante 2 dias para toda la cara y cuello. En resumen, me gusta la calidad de la cremas, aunque es pronto para juzgar.”

Helpful Report

(English) - Posted 1 year ago

Hola Angela, ¡Gracias por compartir tu detallada reseña de los productos Facetheory! Valoramos mucho los comentarios de nuestros clientes, especialmente cuando destacan áreas de mejora junto con experiencias positivas. Aquí tienes una respuesta a tus puntos: Nos complace que hayas elegido Facetheory y agradecemos tu reconocimiento por nuestras fórmulas éticas y sencillas. Nos alegra saber que disfrutas de la calidad de nuestras cremas, aunque aún es pronto para evaluar todos sus beneficios. En cuanto al embalaje, entendemos lo frustrante que pueden ser problemas como los tapones de rosca y la dosificación del producto. Tus comentarios sobre el tubo de crema para ojos son especialmente valiosos, ya que siempre buscamos maneras de mejorar la funcionalidad y la experiencia del usuario. Facetheory está comprometido con prácticas sostenibles, lo que incluye la transición a materiales reciclables como tubos de aluminio, pero reconocemos que esta transición puede presentar algunos desafíos. Compartiremos tus comentarios con nuestro equipo para asegurarnos de perfeccionar estos aspectos. Gracias de nuevo por tu atenta reseña. Esperamos que siga disfrutando de nuestra gama de productos. Si tiene algún problema, no dude en contactar con nuestro equipo de atención al cliente. ¡Su satisfacción es nuestra prioridad! Facetheory Team

Posted 1 year ago

“I’m very pleased with my product although I much preferred the previous jar that was used as there isn’t the same amount as in the jar.”

Helpful Report

(English) - Posted 1 year ago

“Amazing product and fast shipping. So far have tried the oil free gel cream and glow C moisturizer and my sensitive acne probe skin just loves both of them. Goes beautifully and absorbs well. The oil free gel cream is actually very hydrating to my surprise and kept my skin supple the whole day without drying. Can’t be happier with the experience so far!”

Helpful Report

(English) - Posted 1 year ago

“Meine bestellte Ware von dem 15.03.2025 habe ich bis jetzt nicht erhalten. Wie möchte die Erstattung innerhalb von 3 Werktage überwiesen bekommen.”

Helpful Report

(English) - Posted 1 year ago

Hallo Barros, Vielen Dank für Ihre Bewertung. Wir möchten Sie darauf hinweisen, dass der Bewertungsbereich nicht der richtige Weg ist, um unseren Kundenservice zu kontaktieren. Sollten Sie Hilfe benötigen, schreiben Sie uns bitte eine E-Mail an help@facetheory.com. Wir werden uns schnellstmöglich um Ihr Anliegen kümmern. Der Sendungsverfolgung können wir entnehmen, dass Ihr Paket seit dem 25.03. in einem Paketshop zur Abholung bereitliegt. Sollten Sie es nicht abholen wollen, antworten Sie bitte auf die E-Mail unseres Kundenservice, damit wir Ihnen weiterhelfen können. MfG Facetheory Team

Posted 1 year ago

“Great face loose powder with fast delivery.”

Helpful Report

(English) - Posted 1 year ago

“Diese Rosacea-Creme ist wirklich großartig und ich kann sie nur empfehlen! Sie zieht sehr schnell ein und verbessert die Entzündungen der Rosacea deutlich – fast nicht mehr sichtbar. Das isdie beste Creme, ich übertreibe nicht die Creme ist ein Wunder!”

Helpful Report

(English) - Posted 1 year ago

“I will buy from facetheory forever now that I tried the products! I love them I swear by them! They helped control my acne, rosacea and dry skin. They have good ingredients safe for sensitive and acne prone skin. 11/10 i highly recommend this brand!”

Helpful Report

(English) - Posted 1 year ago

“Fantastic range of products, what drew me was that you could get unscented. Little bit disappointed that they’ve rebranded and changed packaging and product range, as I lost some of my favourite items. But still a company I come back to time and time again.”

Helpful Report

(English) - Posted 1 year ago

“Alle producten voelen fijn aan. Geen trekkend gevoel meer na wassen gezicht en een betere en minder rode huid na 2 weken gebruik. Benieuwd naar het resultaat na het langer gebruiken van de producten.”

Helpful Report

(English) - Posted 1 year ago

“Really good products and customer service.”

Helpful Report

(English) - Posted 1 year ago

“Me encantan todos los productos que he usado, pero la entrega nunca ha sido buena. Dicen de 4-7 días y siempre tardan unos 15 días o más.”

Helpful Report

(English) - Posted 1 year ago

“J'appréhendais le nouvel emballage mais au final c'est bien plus pratique en tube . Et surtout ça ne casse pas si ça tombe.dans le lavabo (ça m'est arrivé avec le pot en verre). Et concernant le.produit je le commande depuis maintenant 3 ans et toujours aussi bien peau adoré. J'ai bientôt 56 ans”

Helpful Report

(English) - Posted 1 year ago

“Fantastic products with quick delivery.”

Helpful Report

(English) - Posted 1 year ago

“I haven’t had clear skin since before my teens until trying Face theory. It’s completely changed my life. Would recommend for anyone to try. Being able to build your own routine by asking a few short questions is so easy, you don’t get lost in lots of products and confused by what you actually need. It’s really simple but so effective. 10/10 I’ve tried all sorts including steroids from the doctors nothing else has ever worked.”

Helpful Report

(English) - Posted 1 year ago

“Great product for the face but awful packaging. Can't open it without using something sharp like a kitchen utensil to pierce the top. Which is no good when in shower or bathroom. If it wasn't for this would score top marks but that's an awful fail in my opinion if you can't open it.”

Helpful Report

(English) - Posted 1 year ago

Hi, Thank you for taking the time to share your thoughts about our product. We're glad to hear that you find it effective for your face. However, we apologize for the inconvenience caused by the packaging. We understand that it can be challenging to open, especially in a bathroom setting. We appreciate your feedback and will definitely consider improving our packaging design to make it more user-friendly. Please feel free to contact us at help@facetheory.com if you have any further suggestions or concerns. Thanks Facetheory Team

Posted 1 year ago

Facetheory is rated 4.7 based on 38,138 reviews