Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,011 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,011 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

Write Your review

Tell us how Facetheory made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Habe ein Tages Creme mit Vitamin c gekauft, mir hat es nicht gepasst, habe zu empfindliche Haut. Aber mein Sohn liebt es”

Helpful Report

(English) - Posted 1 year ago

“I bought a moisturising cream before then I wanted to try the skin care for me . So I did . I have been using it for the past 2 weeks and I am happy with the product . I am looking forward for better results .”

Helpful Report

(English) - Posted 1 year ago

“Die Creme fühlt sich sehr angenehm an, zieht schnell ein, aber ist auch im Winter reichhaltig genug. Darüber hinaus kann ich bislang noch nicht viel sagen, vor allem zur Wirkung der Peptide muss ich wahrscheinlich noch ein bisschen abwarten. Aber mir gefällt, Geruch, Textur und Verpackung”

Helpful Report

(English) - Posted 1 year ago

“Die Lieferung und die Verpackung waren top. Die Produkte sind teils teils. Die Seren sind gut, den Toner vertrag ich leider garnicht und bekam Ausschlag und der Lippenstift lässt sich nicht gut auftragen. Die Farbe des Blushes ist super schön, nur leider ist er in der Anwendung unpraktisch, weil aus der Tube immer etwas mehr herauskommt als eigentlich geplant. Tolles Brand mit ein paar Schwierigkeiten.”

Helpful Report

(English) - Posted 1 year ago

Hi, Vielen Dank für Ihr ausführliches und ehrliches Feedback zu unseren Produkten. Wir schätzen Ihre Rückmeldung sehr, da sie uns hilft, unsere Produkte und Dienstleistungen kontinuierlich zu verbessern. Es freut uns zu hören, dass Sie mit der Lieferung und Verpackung zufrieden waren. Auch die positive Resonanz zu unseren Seren und der Farbe des Blushes nehmen wir gerne zur Kenntnis. Wir bedauern, dass Sie mit einigen Produkten nicht vollständig zufrieden waren. Ihre Anmerkungen zum Toner, Lippenstift und zur Anwendung des Blushes nehmen wir sehr ernst. Unsere Produktentwicklungsabteilung wird diese Punkte sorgfältig prüfen, um mögliche Verbesserungen vorzunehmen. Ihre Zufriedenheit haben für uns oberste Priorität. Sollten Sie weitere Fragen oder Anliegen haben, zögern Sie bitte nicht, uns zu kontaktieren. Unser Kundenservice-Team steht Ihnen gerne zur Verfügung. Nochmals vielen Dank für Ihr wertvolles Feedback. Wir arbeiten kontinuierlich daran, unsere Produkte zu optimieren und hoffen, Sie auch in Zukunft als zufriedene Kundin begrüßen zu dürfen. Mit freundlichen Grüßen, Facetheory Team

Posted 1 year ago

“j'ai une crème nettoyante à la vitamine C que j'adore et qui sent délicieusement bon.”

Helpful Report

(English) - Posted 1 year ago

“Je ne suis pas satisfaite du produit. Il était indiqué ne pas laisser de traces blanches et pourtant il en laisse sur ma peau (phototype V)”

Helpful Report

(English) - Posted 1 year ago

Chère Fatime, Merci pour votre avis. La crème hydratante quotidienne Glow-C SPF 30 est formulée pour être légère et non crayeuse. Les résidus blancs que vous pouvez rencontrer après l'application du produit peuvent être dus à plusieurs facteurs : * **Utilisation excessive de produit :** L'application d'une quantité excessive de crème hydratante peut empêcher celle-ci d'être complètement absorbée par la peau. Essayez d'en utiliser une plus petite quantité. * **Application incorrecte :** Ne pas frotter le produit doucement et soigneusement peut également laisser une trace blanche. * **Superposition de produits :** L'application de produits trop proches les uns des autres sans laisser sécher chaque couche peut entraîner la formation d'un mélange blanc crémeux. Veuillez attendre que chaque produit sèche avant d'appliquer la couche suivante. Nous espérons que ces conseils vous aideront. Facetheory Team

Posted 1 year ago

“Very happy with jojoba oil and body cream, will probably buy again”

Helpful Report

(English) - Posted 1 year ago

“Puntuale, preciso...ottimi prodotti”

Helpful Report

(English) - Posted 1 year ago

“Brilliant! Nice and light and although I have only been using this product for about two weeks, I can see results”

Helpful Report

(English) - Posted 1 year ago

“The products are gorgeous and have made my 45 year old skin glow. I have had so many compliments about how well I look since I started using them, probably four years ago now. The only drawback is the redesigned packaging, especially the tubes for the moisturisers. I have hand and wrist issues and find it difficult to squeeze out the product when it gets near the end. I struggle to roll up the metal tube and have to force it up from underneath the neck of the tube, which usually results in an explosion of wasted product. Either that, or I have to leave product in the tube and throw it away. It’s almost impossible to get the amount I need out of the tube, and if I squeeze a bit too much, it’s wasted. So either way you cut it, I’m wasting a lot of product now. I know there are supposed to be sustainability reasons for this, but it’s just a shame. I am going to experiment with decanting my tubes into glass jars. I also miss the old colour coded labels too, so much easier to select at a glance both from the website and from your shelf. This won’t annoy everyone, but it’s my experience.”

Helpful Report

(English) - Posted 1 year ago

“With these products Im happy so far ,I hope by using this I could be able to reduce or decrease melasma on my face.Kind regards”

Helpful Report

(English) - Posted 1 year ago

“Non greasy, leaves skin soft”

Helpful Report

(English) - Posted 1 year ago

“Feels like eating cool citrus yoghurt on hot a day and has a similar reliving feel to taking your shin pads off after a sweaty game of football. I like it”

Helpful Report

(English) - Posted 1 year ago

“Le serum vitamine c ,c’est améliorer.. moins visseuse mais on peut mieux encore....”

Helpful Report

(English) - Posted 1 year ago

Bonjour Celine, Nous vous remercions de nous avoir fait part de vos commentaires. Nous accordons une grande importance à tous les commentaires de nos clients, car ils nous aident à évaluer et à améliorer continuellement nos produits et services. Si vous avez besoin d'aide ou de précisions supplémentaires, n'hésitez pas à contacter notre service client. Vous pouvez le contacter par e-mail à l'adresse help@facetheory.com. Facetheory Team

Posted 1 year ago

“Envoi rapide et service client absolument parfait. Les produits sont pour le moment très bien à utiliser.”

Helpful Report

(English) - Posted 1 year ago

“the retinal supreme multi cream 0.2% stains fabric. it stained my pillow at night (applied an hour before sleep) and clothes in the morning so there’s no good time to wear it.”

Helpful Report

(English) - Posted 1 year ago

Hi, Thank you for your feedback. The yellow hue in our Retinal Supreme MultiCream comes from retinaldehyde, a key active ingredient; the higher the strength of the retinal, the more yellow the formula. This can cause a temporary yellow tone on the face or potentially transfer to bedding, pillows, or pyjamas. Please see the FAQ section on the product page for more information. Here are some suggestions to minimize the risk of color transfer: - Allow the product to dry completely before going to bed. - Consider applying a moisturizer on top to help seal it in. Some find that using a darker-colored or patterned silk pillowcase can also offer protection against potential stains. Also, waiting 20 to 30 minutes after applying retinol before lying down on your silk pillowcase will allow the product to fully absorb into your skin and reduce the likelihood of any transfer onto the pillowcase. We hope this helps! If you have any further questions or concerns, please do not hesitate to contact us. Thanks Facetheory Team

Posted 1 year ago

“I absolutely love this product been using it for years and it’s the only product I want to use, however only negative for me is I don’t like the new packaging. Preferred it when it came in a jar, more accessible, able to use full content. I just don’t understand why they changed it if I am honest. I also use other products from this company.”

Helpful Report

(English) - Posted 1 year ago

“Products great as always. Problem with parcel (not the sellers fault) and was sorted promptly. Thank you”

Helpful Report

(English) - Posted 1 year ago

“I love all the facetheory products I use. Easy to order and quick delivery.”

Helpful Report

(English) - Posted 1 year ago

“Cheap, Fast delivery and even better, no breakouts after using it!”

Helpful Report

(English) - Posted 1 year ago

Facetheory is rated 4.7 based on 38,011 reviews