Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,011 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,011 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have loved all the products I have tried, especially the cleansers.”

Helpful Report

(English) - Posted 1 year ago

“The range is fantastic; there’s something for all skin types. The ingredients are clean and the packaging recyclable. My kind of skin care!”

Helpful Report

(English) - Posted 1 year ago

“I am very happy with the retinal 0,05 I have been using for just over a week and I have had so many comments about how good my skin looks! I couldn’t recommend enough!”

Helpful Report

(English) - Posted 1 year ago

“My latest purchase was for myself and my 14 year old Granddaughter, after using your products for a while and feeling very impressed with them I bought a Glow- C Vitamin C cream cleanser for myself and my granddaughter she really liked it felt it had made her skin look and feel so good. I am very pleased that these products work so well on my mature skin and are alco perfect for my granddaughter, it gives me confidence that the ingredients in the products give both of us great results.”

Helpful Report

(English) - Posted 1 year ago

“Sorry to say it gas absolutely done nothing for my skin. I am rather disappointed.”

Helpful Report

(English) - Posted 1 year ago

Hi Jasminder, Thank you for reaching out to us and sharing your experience with our ''Glow-C Tranexamic 5% Serum''. We truly value your feedback, and we're sorry to hear that you haven't seen the results you were hoping for after using it for two weeks. We understand your frustration. It's important to remember that skincare products can take time to deliver visible results, and individual experiences can vary depending on skin type, concerns, and consistency of use. While some people see improvements within a few weeks, for others, it can take 8-12 weeks to notice a significant difference. This is because skin cells regenerate at different rates, and some ingredients need time to build up their effects. To get the best results, it's important to use the serum consistently, as directed. Thank you again for your feedback. Facetheory Team

Posted 1 year ago

“Great product and quick delivery”

Helpful Report

(English) - Posted 1 year ago

“The products are amazing, but the new packaging is really a miss. I wasn't able to cleanly remove the metal safety seal, so it left a ragged edge and makes me worried I'll have bits of aluminum in my face wash. The fact I'm still giving it four stars is a testament to how good the face wash is, because it's overcoming a huge shortfall in the packaging.”

Helpful Report

(English) - Posted 1 year ago

“The vitamin C cleansing cream smells lovely, is easy to use rinses off well and leaves my skin feeling good.”

Helpful Report

(English) - Posted 1 year ago

“I may be reviewing again in 3 months time to see whether there are any visible improvements. Only been using for a week and maybe I chose the wrong percentage of retinol at 0.1. Maybe should have gone a bit higher.”

Helpful Report

(English) - Posted 1 year ago

Hi MARIACRISTINA, Thank you for sharing your experience with our Retinal Supreme MultiCream 0.1% Your approach to skincare is thoughtful, and it's great that you're planning to monitor your progress. Here are some points to consider: Patience is key: Retinol typically takes 3-6 months to show significant visible improvements. One week is too soon to judge its effectiveness, so your plan to review it in 3 months is excellent. Starting percentage: Beginning with 0.1% retinal is actually a wise choice, especially for first-time users. It allows your skin to acclimate and reduces the risk of irritation. Gradual increase: Instead of immediately jumping to a higher percentage, consider using 0.1% consistently for 4-6 weeks and if no irritation occurs, increase frequency before strength. Only move to a higher percentage if you see no results after 3-4 months. Potential side effects: Watch for redness, peeling, or dryness. These are normal but should subside. If they persist, reduce usage frequency. Complementary care: Ensure you use sunscreen daily and moisturise well, as retinol can increase sun sensitivity and dryness. Remember, skincare is a journey. Your cautious approach is commendable, and it's often better to start low and slow with active ingredients like retinol. Keep observing your skin's response, and don't hesitate to contact our customer service team if you have any further questions. Thank you again for your feedback. Facetheory Team

Posted 1 year ago

“Sus productos cumplen con lo que describen, son muy serios y los envios los realizan puntualmente, informando al comprador del estado de los mismoscon exactitud. Los productos que yo utilizo son fantasticos, con resultados visibles en solo 11 dias”

Helpful Report

(English) - Posted 1 year ago

“Didn’t receive my products”

Helpful Report

(English) - Posted 1 year ago

Hi Thomas, Thank you for your feedback, and we are sorry to hear that you did not receive your order. We can see that it has been delivered to a pickup point, but we understand that, in this instance, it is somewhat further away from your home address and that it is a significant inconvenience to undertake this journey. Our customer service team is already sealing with your request, please respond to their email if you have further questions. Again, many apologies for the inconvenience this has caused. Thanks Facetheory Team

Posted 1 year ago

“Ich liebe eure Produkte! Sie halten genau das was sie versprechen.”

Helpful Report

(English) - Posted 1 year ago

“Le creme sono meravigliose, ricche ma si assorbono. È la quarta volta che acquisto e sto provando prodotti diversi. L'olio alla votamina C è un po untuoso e lo uso la sera. Buonissimo il profumo di mandarino delle creme. Amplierei un po la palette trucco con la possibilità di matite e ombretti cremosi.”

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(English) - Posted 1 year ago

“Sono prodotti veramente fantastici”

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(English) - Posted 1 year ago

“I really like this moisturiser - absorbs well and smells lovely. I like that it has Vitamin C in it so I can combine two steps in my routine.”

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(English) - Posted 1 year ago

“Produit très efficace. Juste une petit beml sur l'étui pour le gel nettoyant pas très pratique a fermé et l'embout s'oxyde rapidement avec l'acier à revoir le contenant pour la crème nettoyante . Merci”

Helpful Report

(English) - Posted 1 year ago

“Contenta con el proceso de compra y con los productos.”

Helpful Report

(English) - Posted 1 year ago

“I have been a Face Theory client since 2020 and recently noticed the change in the packaging. While I understand that the new design is more hygienic, I find it harder to store and use compared to the previous one. Additionally, I wanted to share my experience with the product itself. Unfortunately, I haven’t seen much improvement in my skin. I still experience breakouts, and my skin has not shown significant changes since starting this routine. In the past, I used to see noticeable results within a week or so. I would appreciate any insights or recommendations you may have. Thank you for your time!”

Helpful Report

(English) - Posted 1 year ago

Hi Fernanda, Thank you for your feedback on our recent packaging change and your experience with our products. We appreciate your loyalty since 2020 and take your concerns seriously. We understand the storage challenges you're experiencing. While the new design offers improved hygiene and product preservation, we're continuously working to enhance user experience. We'll take your feedback into account for future improvements. We're sorry to hear that you haven't seen the desired improvements. Skin concerns can be complex, and results may vary. We'd like to help you achieve better results. Please reach out to our customer service team at help@facetheory.com with details about your skin type and concerns. We can then provide tailored recommendations or suggest alternative products that might be more effective for you. Your satisfaction is our priority, and we're committed to helping you achieve your skincare goals. Thank you for your continued support and feedback. Thanks Facetheory Team

Posted 1 year ago

“I have been using Facetheory products for a few years. Very happy with everything and love that the packaging is all recyclable. Ordering is easy and the delivery comes quickly.”

Helpful Report

(English) - Posted 1 year ago

“Product came with lid off and had leaked through the box”

Helpful Report

(English) - Posted 1 year ago

Hi, We're so sorry to hear that your product arrived with the lid off and leaked through the box! That's definitely not the experience we want you to have, and we understand how frustrating that must be. Please accept our sincerest apologies for this issue. We take full responsibility for the damage and inconvenience this has caused. Our customer support team has been notified and will be in touch with you via email within 24 hours to resolve this issue. They will be happy to assist you with a replacement, a refund, or another solution that meets your needs. Thank you for your patience and understanding. We appreciate you bringing this to our attention, as it helps us improve our packaging and shipping processes to prevent similar issues in the future. Facetheory Team

Posted 1 year ago

Facetheory is rated 4.7 based on 38,011 reviews