Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,016 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,016 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve decided to ditch away all my skincare when I realized they have all toxic ingredients which made my dark spots, which for me is confident killer, even worst. And after thorough searching for vegan/cruelty free and non toxic skincare in the internet, I decided to try facetheory. And after a couple of weeks of using them, my dark spots became lighter. I hope with continued use I could see more improvements. And I love how they help their clients if anything goes wrong, they can be easily contacted and they are all helpful and supportive.”

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Posted 1 year ago

“I've been using Facetheory for a while now and I must say,all the products are great. My new favourites are Ceranight oil and ocuwake eye cream. The skin is glowing 🥰”

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Posted 1 year ago

“I have been using the Vitamin C Cream Cleanser C1 with Stabilised Vitamin C for the past 2 years and I am really satisfied with the results as it leaves my face smooth and fresh at evey use. I will recommend it”

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Posted 1 year ago

“Je n’ai jamais reçu mon colis, aucune solution proposée, ni renvoi d’un colis ou remboursement, malgré mes mails.”

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Posted 1 year ago

Bonjour Julie, Offrir une expérience fluide à nos clients est toujours une priorité, et nous sommes désolés de n’avoir pas réussi. Nous pouvons voir ici qu'un membre de notre équipe vous a aidé à résoudre ce problème, et la réexpédition est actuellement en cours vers vous. N'hésitez pas à contacter notre équipe du service client si nous pouvons faire autre chose pour vous. Merci Facetheory

Posted 1 year ago

“I was struggling to find the best suited product for my face ( it’s a complex face with combination of dry and oily patches ) for last 17 years . I have found the right product for my face .”

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Posted 1 year ago

“Prodotti ottimi prezzi giusti sono soddisfatta sto ancora provando vari prodotti per capire quale meglio anche mia figlia apprezza”

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Posted 1 year ago

“Loved both products, only problem with the supergel moisturiser was it had slightly separated and liquid came out when first opened. Other than that both products are very good :)”

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Posted 1 year ago

“Products feel and smell good”

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Posted 1 year ago

“Face theory have amazing customer service and everything I’ve tried from them thus far has been amazing.”

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Posted 1 year ago

“Hi information about discontinued products , and their replacement”

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Posted 1 year ago

“Its only been two weeks and my skin is glowing, its so well hydrated now somthing I've been having lots of problems with past year or so, i decided to splurge out on some fancy skin care products but must be free from and cruelty free im so glad i did”

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Posted 1 year ago

“Ive only started using face theory moisturiser for last few days; so far happy with this. Too early to review properly”

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Posted 1 year ago

“Ordered a few items for my daughters birthday a few things for myself, love everything so far an d my daughter has said her skin feels lovely!”

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Posted 1 year ago

“Brand serio con il quale mi trovo benissimo con tutti i prodotti che ho acquistato”

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Posted 1 year ago

“Love the smell and feel of these moisturisers! I had such horrendous dry skin before I started using them and it improved straight away and was pretty much gone by day 2. Highly recommended!”

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Posted 1 year ago

“Great products”

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Posted 1 year ago

“Customers service outstanding. 1st time using the products loved them will buy again”

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Posted 1 year ago

“I was struggling with dry patches of skin and my skin looking dull and saw a noticeable difference once I started using facetheory products. Like that they are reasonably priced but feel premium on the skin. The Vit C day moisturiser smells like an orange tree!”

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Posted 1 year ago

“I am absolutely delighted with my purchases! I am allergic to Parabans & SLS which does limit exactly what I purchase. In recent weeks something has triggered a reaction & I was suffering. I came upon facetheory & decided to give it a go, especially as there was 20% off. Its all gorgeous! My skin is no longer peeling around my eyes. I feel nourished & hydrated. Particular credit to the moisturiser with spf 30, I feel protected without a whiteout face. I shall definitely be restocking with you!”

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Posted 1 year ago

“Le sérum lumizela A 10 est effectivement efficace sur les problèmes de peau avec des irritations ou petits boutons... J' utilisais déjà la crème Amil C spf 30 et la regena C M4, très satisfaite !”

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Posted 1 year ago

Facetheory is rated 4.7 based on 38,016 reviews